TD Bank

  www.td.com
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TD Bank Reviews

Updated August 19, 2014
Updated August 19, 2014
1,043 Reviews

3.4
1,043 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TD Bank Group President & CEO Ed Clark
Ed Clark
415 Ratings

Review Highlights

Pros
  • Great work life balance, a lot of flexibility with scheduling is what keeps me there (in 54 reviews)

  • Good benefits lots of paid time off for full time employees lots of room for growth (in 46 reviews)


Cons
  • I've heard about 30% of my peers do not have the same consistent work life balance that i do (in 43 reviews)

  • Many long hours with no comp time, appreciation or compensation (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    TD love them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I love then good work hours

    Cons

    There are none so far

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Canadian conservatism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tysons Corner, VA
    Current Employee - Anonymous Employee in Tysons Corner, VA

    Pros

    TD is 160+ years old in Canada, but just 10 years old in the USA. It is a conservative bank that does not get into risky situations. Work-life balance appears to be important to most company executives,

    Cons

    Pay scale keys off Canada in my view; thus much lower than US banking peers. Touts itself as a green company while paying for employee parking but refusing to provide a transit subsidy.

    Advice to ManagementAdvice

    Walk the walk for environmentalism: provide transit subsidies to US employees.

    Neutral Outlook
    Approves of CEO
  3.  

    Show me the money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Mitigation Specialist III  in  Falmouth, ME
    Current Employee - Loss Mitigation Specialist III in Falmouth, ME

    Pros

    I love my job and I love helping customers that are facing hard times.

    Cons

    The politics and the negativity from management...it trickles down and fosters a very negative environment. And the pay! If you're promoted you have to start at the bottom salary for that grade...even if you transferred over at mid-level pay.

    Advice to ManagementAdvice

    TD is so focused on WOWing customers, I would like to see management focus on WOWing their hard working employees more often.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Nice Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Mount Laurel, NJ
    Current Employee - Manager in Mount Laurel, NJ

    Pros

    Flexible work schedule. Co-workers are upbeat and are 100% vested in the company . Great place to start your career.

    Cons

    Company has lay offs periodically (Yearly).

    Advice to ManagementAdvice

    Invest more in your employees

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Reasonable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Portland, ME
    Current Employee - Customer Service Representative II in Portland, ME

    Pros

    TD Bank is big on internal movement, so chances to transfer and get promoted are high. With the right support, and management moving upward in the company is possible.

    Cons

    The bank is shifting from a service culture to a sales culture... they want retail employees to be pushing products on customers, some of the products are good but others are mediocre. (i.e. the credit card is ok, no annual fee and able to be paid from td online account, at the branch, over the phone, or by mail, but the rewards on the card aren't as good as other free cards.)

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Dead end job if you work outside of the City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller II
    Current Employee - Teller II

    Pros

    Medical Benefits, Vacation Time; The culture is great, but loses credibility with the attitudes of management;

    Cons

    No room for growth; Middle management over looks problems if the bottom line is being met; The lack of communication between supervisors leads to a very confusing and tense work environment

    If applying for jobs within the company, recruiters do not contact you if you are not chosen for an interview. They should at least send out a generic email stating that you are not what they are looking

    Advice to ManagementAdvice

    Pay attention to the high turnover rates in certain branches; Hold managers accountable for their rude behavior and bad attitudes toward customers

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Erratic schedule, low pay, no raises, no recognition

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Ridgewood, NJ
    Former Employee - Senior Customer Service Representative in Ridgewood, NJ

    Pros

    As with most banks, you will go through extensive training so basically you don't need any experience to be a teller or work on the platform. They will train you and there is a lot to learn. If you are younger, this will look good on your resume. Great focus on customer service.

    Cons

    Pay is horrible. Management pushes all responsibility onto the least paid employees. Your best review may get your a 10c per hour raise after a year. You'll hear, "be thankful you have a job." Bonus incentive is not worth the stress they place upon you. Hours can be anywhere from 7am - 830 pm and you won't know what hours you are working until one week in advance. Hours are not set in pre determined shifts unless you are a part time student. If you are a p/t student, TD will work around your schedule and even help pay for school if it's a course related to banking. If you are a full time employee, you take the brunt of the schedule to cover for these part timers; and that's just not fair. Nothing is ever good enough for management here. You can try to promote yourself (even take online TD courses to help you get there) but your manager will be mad if you do this on your breaks or down time. However, you can't access the courses unless you are at work because you can only train on the bank's time. Getting promoted out of the branch....good luck. TD was sued and settled for not paying their employees for work time, OT, etc and settled.

    Advice to ManagementAdvice

    Don't treat your employees like chattel.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Way too Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Offers a lot of Paid Time Off hours.

    Cons

    Employer shows no trust in their employees. Extended hours creates lengthy work days. Emails that are received are out of control (average 200 per day). It is a waste of valuable time that many employees do not have to read them. Most emails are about sales going on outside the employees area, which are not of interest.

    Advice to ManagementAdvice

    A company should create an environment that allows an employee to feel valued and trustworthy. TD Bank smothers their employees with ridiculous policies and procedures and upper management is not willing to listen to ideas from employees below them.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Great company, diverse and inclusive culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    Pros

    TD has been a great place to work. They have a very diverse and inclusive culture. Benefits are in line with what you would expect from a big company. Opportunity for growth is fair. Most store teams are very close knit, a sense of family.

    Cons

    Retail hours can make for long days. Attrition is very high in our market. Management is not consistent across regions, supportive in some, micromanaging in others. Compensation is a bit less than competitors

    Advice to ManagementAdvice

    Consistency through mid-upper management. Supportive coaching tactics and trusting in the skills of your employees goes much further than leading by fear and intimidation. Micromanagement processes make every single job more difficult. Empowering your employees makes them more productive and fulfilled. Actually living the culture we say we embody.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative  in  Brooklyn, NY
    Current Employee - Financial Service Representative in Brooklyn, NY

    Pros

    Solid company with solid upper-level management. You can find some high-quality individuals among the mid and lower-level ranks, if you know where to look. Medical benefits are good. Some degree of schedule flexibility is available in some branches.

    Cons

    Branch managers tend to retain, rather than promote, their most productive team members. Drinking the company "Kool Aid" is valued over critical, analytical thinkers who can see the larger picture and could have significant, positive impacts on customer, employee and shareholder experiences if they weren't typically held back in favor of "yes"-men and women.

    Advice to ManagementAdvice

    Learn to recognize your talent. Motivate and encourage those with the most potential to actualize their potential by promoting them into the kinds of positions they deserve. Professional cheerleaders can be great for motivating people from time to time, but a solid foundation is build on much more than "WOW!" energy and enthusiasm.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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