TD Banknorth Reviews

Pros

I was a summer temp teller they let me come back every summer and winter for four years while i finished college. Flexible work schedule allowed me to work 40 hours a week but still be able to enjoy my time off.

Cons

After i graduating college with a degree in finance I approached Management about advancing my career with the company and was told all they could offer me was my same teller position.

Advice to Senior Management

Give employees more of a chance to thrive within the company. allow for promotions and transfers between departments

Pros

work experience, work experience, work experience

Cons

low pay, low pay, low pay

Advice to Senior Management

educate yourself

Pros

Meet many very interesting customers.

Cons

Pay is terrible, I make more working in a retail clothing store, Tuition reimbursement is promised but they always find some reason to deny it. On the job training is non-existent as you are working with very inexperienced lower level managers. You must have extensive knowledge of complex systems and be paid less than a McDonald's Employee.

Advice to Senior Management

Treat Employees like human beings. Pay them a livable wage.

Pros

Lots of responsibilities and opportunities to learn and grow. Great coworkers and atmosphere make it an enjoyable place to work.

Cons

Advancement opportunities are there, but take far too long. The hours are horrible to match the pathetic wages (probably one of the worst in the business). The company hemorrhages employees. Policies change so fast nobody is sure what is the company wide standard.

Advice to Senior Management

Pay attention to your lower level management. They work harder than anyone in the branch and are your future managers if you are smart. Help them advance and grow, and do it before other banks snatch them up.

Pros

Typical work week, friendly people. Sometime they hold the occasional event. There are great benefits and paid holidays and such.

Cons

The work can be tedious. Sometime I found myself wishing I was working somewhere else. The salaries are comparable to others, but on the low end.

Advice to Senior Management

I would say try to keep lower level employees motivated and encourage them to put more effort in to move up in the company

Pros

it's a job and that's why people work there- because there is nothing else out there right now, and TD knows it.

Cons

TD Bank has used the recession to milk every last ounce of effort from their lowest level employees for the least amount of pay. There is no middle management anymore at TD. Departments like consumer lending, public relations, bank at work, training and mortgage lending are done at the branch level. This is good for an inexperienced person who can learn the ropes, but the people from whom they learn are equally incompetent. Everyone is treated the same in terms of progression. For example, a newly hired, very experienced banker (who takes a role as a csr because of the economy) must go through the same training as someone who has never before been in banking. Therefore, you can come to TD with years of experience, but if you are in the branch, it won't help you rise above the inexperience people. The Bank uses its branch employees for everything so moving up and out is impossible. They planned it this way. The problem is that this means there is no leadership at the branch level. Branch managers are producers who do little to nurture their staff. They wash their hands of branch issues and reconcile it with revenue. The result is that the csrs inside don't earn much in commission. Further, since they csrs are not subject matter experts in areas like bank-at-work, they leave a tremendous amount of business on the table. To top it off, TD bank expects you to make the branch your life. There is no work / life balance. Tellers and csrs are paid hourly and receive .25 cent raises per hour every year- that's it! Yet, every year they are given even more responsibility. They are expected to attend after work events on their own time, without being paid. TD bank has mastered finding ways to make their employees feel worthless. They expect their employees to deliver WOW service to customers- and they do, but they get nothing in return for it. If you get a job at the branch, don't expect to move anywhere, any time soon. TD bank is enjoying this meal ticket. Only a turn in the economy will make senior management wake up; when everyone at the branch level is out the door onto employers who actually give a hoot.

Advice to Senior Management

Wake up and get off your gravy train. My back is killing me.

Pros

The work was pretty easy, the office is fun and there's always lot of jokes. Compensation is pretty good in comparison

Cons

It seems to be far behind the other banks in terms of intelligence. There is room for promotion, but it is an old bank

Advice to Senior Management

They need to change a lot faster. They are falling behind other banks by reacting very slowly to the current situation.

Pros

Some of the nicest, most dynamic people actually work within the bank, and getting to know and share experiences with these people is excellent. The job itself is not too difficult, with okay, market-grade software and resources that come in great handy for financial customer service. There are flexible hours if you are a student or need part-time work. This is a decent job if you like to work through the day with not many responsibilities to carry over - when you're done for the day, you're basically done as long as you're in balance.

Cons

The customers are generally terrible, while the customer service philosophy forces you to degrade yourself to make them happy. Managers will frequently take their side, simultaneously making you look like an idiot while you were merely doing what was taught to you in training. The pay rate is horrible compared to most other banks. Much of the time, it can feel like you are being supervised by people that are always looking for a reason to yell at you or tell you that you aren't doing a good enough job. Managers play favorites and sometimes this can either work to your advantage or disadvantage depending on what day of the week you are working.

Advice to Senior Management

Hire managers that don't mind doing the same work as Tellers or CSRs. Being able to delegate is an important job, but it would be much nicer to see some of them get their hands dirty for once. Also, treat Tellers equally as CSR's - we deal with many more customers and customer problems even if we are not spending the kind of time with each individual.

Pros

Resources of large bank available to both customers and employees. Decent compensation package and paid time off. Rewards significant for long term loyalty.

Cons

Lack of small community bank feel.

Advice to Senior Management

Expand on internal and external focus groups. Invest more in Marketing campaign to make TD stand out from the competition. Acquire additional banks along East Coast.

Pros

good experience in financial services for a college student

Cons

turnover is extremely high and uncomfortable environment

Advice to Senior Management

none