TD Banknorth

  www.tdbanknorth.com
  www.tdbanknorth.com

TD Banknorth Reviews

Updated August 4, 2014
Updated August 4, 2014
25 Reviews
2.9
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Bharat B. Masrani
12 Ratings

Employee Reviews

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  1.  

    Loved the employees, difficult work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TD Banknorth part-time (more than an year)

    Pros

    They are good about working with your schedule, and are very friendly to banking newcomers. You will wear many hats, learn many different areas of the branch and have a real feeling of a team. Though wages are not comparable to other banks, they have a good incentive program and insurance programs for part-time. There is room to grow your career.

    Cons

    First off, high turnover. Training is lacking, teach general knowledge rather than giving you specific information for your job. Waste of time/resources. There are a lot of little things you have to do every day, it is overwhelming and something usually goes wrong. Sales goals are unrealistic. Too much time spent on dumb emails that no one wants to read.

    Advice to ManagementAdvice

    I believe the managers are hard working and doing the best they can. They believe in the brand. But it is really a flawed system. Simple tasks are made far too complicated and time consuming because of the system in place. There needs to be a more comprehensive training for managers, assistant managers, and store supervisors. No one is on the same page.

  2.  

    Unorganized and unqualified management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ira Clerk III in Keene, NH
    Current Employee - Ira Clerk III in Keene, NH

    I have been working at TD Banknorth full-time (more than 10 years)

    Pros

    None; however I worked with a great team and we made the best of it.

    Cons

    Inability to excel in the company

    Advice to ManagementAdvice

    Promote within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Longmeadow, MA
    Current Employee - Customer Service Representative in Longmeadow, MA

    I have been working at TD Banknorth part-time (more than an year)

    Pros

    Tuition Reimbursement and other great benefits

    Cons

    Hard to move up the ladder

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Specialist in Mount Laurel, NJ
    Current Employee - Project Specialist in Mount Laurel, NJ

    I have been working at TD Banknorth full-time (more than 3 years)

    Pros

    Challenging and rewarding work. Very Customer focused in every aspect of the business. Back-Office employees are very front office, Store oriented.

    Cons

    Compensation could improve, but otherwise I couldn't imagine working at any of bank in the Phila Metro area.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Banks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Mount Laurel, NJ
    Current Employee - Underwriter in Mount Laurel, NJ

    I have been working at TD Banknorth full-time (more than 3 years)

    Pros

    Gives back to the community and supports human rights groups.

    Cons

    The bank is open all holidays except 4 (Christmas, Easter, New Years & Thanksgiving). Employees have to use PTO days for these 4 holidays. The pay is not competitive. The pay is low.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    My experience at TD has been okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at TD Banknorth

    Pros

    company has good work life balance and takes care of its empolyees from that perspective. Occasionally you can also meet good people

    Cons

    Promotions happen very rarely and mainly people are lifers and it is impossible to progress if you are young and motivated.

    Advice to ManagementAdvice

    Management needs to get ahead of the game and become more competative and educated. The company is growing quickly and they will not be able to keep up.

    No opinion of CEO
  8.  

    TD takes advantage of Employees at every Stage of the game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in Portland, ME
    Current Employee - Teller in Portland, ME

    I have been working at TD Banknorth

    Pros

    Meet many very interesting customers.

    Cons

    Pay is terrible, I make more working in a retail clothing store, Tuition reimbursement is promised but they always find some reason to deny it. On the job training is non-existent as you are working with very inexperienced lower level managers. You must have extensive knowledge of complex systems and be paid less than a McDonald's Employee.

    Advice to ManagementAdvice

    Treat Employees like human beings. Pay them a livable wage.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Lyndhurst, NJ
    Current Employee - Customer Service Representative in Lyndhurst, NJ

    I have been working at TD Banknorth

    Pros

    it's a job and that's why people work there- because there is nothing else out there right now, and TD knows it.

    Cons

    TD Bank has used the recession to milk every last ounce of effort from their lowest level employees for the least amount of pay. There is no middle management anymore at TD. Departments like consumer lending, public relations, bank at work, training and mortgage lending are done at the branch level. This is good for an inexperienced person who can learn the ropes, but the people from whom they learn are equally incompetent. Everyone is treated the same in terms of progression. For example, a newly hired, very experienced banker (who takes a role as a csr because of the economy) must go through the same training as someone who has never before been in banking. Therefore, you can come to TD with years of experience, but if you are in the branch, it won't help you rise above the inexperience people. The Bank uses its branch employees for everything so moving up and out is impossible. They planned it this way. The problem is that this means there is no leadership at the branch level. Branch managers are producers who do little to nurture their staff. They wash their hands of branch issues and reconcile it with revenue. The result is that the csrs inside don't earn much in commission. Further, since they csrs are not subject matter experts in areas like bank-at-work, they leave a tremendous amount of business on the table. To top it off, TD bank expects you to make the branch your life. There is no work / life balance. Tellers and csrs are paid hourly and receive .25 cent raises per hour every year- that's it! Yet, every year they are given even more responsibility. They are expected to attend after work events on their own time, without being paid. TD bank has mastered finding ways to make their employees feel worthless. They expect their employees to deliver WOW service to customers- and they do, but they get nothing in return for it. If you get a job at the branch, don't expect to move anywhere, any time soon. TD bank is enjoying this meal ticket. Only a turn in the economy will make senior management wake up; when everyone at the branch level is out the door onto employers who actually give a hoot.

    Advice to ManagementAdvice

    Wake up and get off your gravy train. My back is killing me.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Like Elementary School with a Vault and Meaner Teachers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in Elizabeth, NJ
    Current Employee - Teller in Elizabeth, NJ

    I have been working at TD Banknorth

    Pros

    Some of the nicest, most dynamic people actually work within the bank, and getting to know and share experiences with these people is excellent. The job itself is not too difficult, with okay, market-grade software and resources that come in great handy for financial customer service. There are flexible hours if you are a student or need part-time work. This is a decent job if you like to work through the day with not many responsibilities to carry over - when you're done for the day, you're basically done as long as you're in balance.

    Cons

    The customers are generally terrible, while the customer service philosophy forces you to degrade yourself to make them happy. Managers will frequently take their side, simultaneously making you look like an idiot while you were merely doing what was taught to you in training. The pay rate is horrible compared to most other banks. Much of the time, it can feel like you are being supervised by people that are always looking for a reason to yell at you or tell you that you aren't doing a good enough job. Managers play favorites and sometimes this can either work to your advantage or disadvantage depending on what day of the week you are working.

    Advice to ManagementAdvice

    Hire managers that don't mind doing the same work as Tellers or CSRs. Being able to delegate is an important job, but it would be much nicer to see some of them get their hands dirty for once. Also, treat Tellers equally as CSR's - we deal with many more customers and customer problems even if we are not spending the kind of time with each individual.

    Doesn't Recommend
    No opinion of CEO
  11.  

    pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TD Banknorth

    Pros

    lots of room to improve your position with in the company. many lcoations to work at, so change of address is easy to deal with.

    Cons

    they are making many rules and regulations much more strict. they are changing their bank policies and not telling customer service reps much about them.

    Advice to ManagementAdvice

    sstart treating employees in a way that reflects their individuality. educate them on changes if you absolutely must make them.

    No opinion of CEO

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