TD Commerce Bank
2.8 of 5 60 reviews
www.tdbank.com Cherry Hill, NJ 5000+ Employees

TD Commerce Bank Reviews

Updated Jun 22, 2014
TD Commerce Bank – US – “THE GOOD OLD DAYS”

All Employees Current Employees Only

2.8 60 reviews

                             

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TD Commerce Bank President & CEO Mike Pedersen

Mike Pedersen


38% of employees recommend this company to a friend
60 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good customer service is the main focus and not meeting quotas (at least not yet)"
    in 3 reviews
  • "They give a good amount of Paid Time Off, and are flexibile about vacations"
    in 3 reviews
Cons:
  • "A customer service rep barely earns enough to get by"
    in 4 reviews
  • "Upper management need to communicate more with workers"
    in 3 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    Learn a lot but doesnt pay as good as I would like

    TD Bank Call Center Representative (Current Employee)
    Mount Laurel, NJ

    ProsGreat training for young professionals or recent college graduates looking to build up their resume, learn a lot in a very fast paced and at times hectic environment, management is very friendly and approachable.

    ConsThe pay isnt that great especially for recent college graduates, and likely will end up losing a ton of good employees when the economy improves and jobs with better compensation pop up.

    Advice to Senior ManagementBasically just improve the pay scale for the employees, or see many high quality employees leave for greener pastures once the economy turns around.

    Yes, I would recommend this company to a friend

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    Great place to work!

    Credit Analyst Intern (Former Employee)
    Media, PA

    Pros-Great training program
    -Helpful employees
    -Team environment
    -GREAT internship

    Cons-Very busy
    -Was going through a transitional period so there was a lot changing and it was at times hard to
      keep up with.

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend

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    "Very Demanding"

    Anonymous Employee (Current Employee)
    Edison, NJ

    Prosgood benefits, decent career advancement program, attempting to improve employee satisaction, Many projects to help out with in the community, tuition reimbursement

    Conspay is low, they pay new employees way more than existing, their is no respect for work life balance, holidays, personal time, etc. They have a horrible training progra that you do not really learn the branch essentials in and then you are thrown out on a desk or a teller box immediately,

    Advice to Senior ManagementDo not use Cash program as a way to exploit hardworking employees into performing 2 or more job functions at the same time to save money. This is not helping your employees grow-but pushing them ut the door. Business Development should be for a "business officer"- our store have the highest foot traffic any competitor, yet we have our managers the most important leader out all the time doing development. These stores are busy and need more managers or supervisors inorder to keep up with the constant firedrills and what is expected of us. We should have more employees, a better HR recruiting system, and a floating pool of new hires who have been properly trained to fill in when we need help because the turn over rate is very high

    No, I would not recommend this company to a friend

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    Not Bad

    Teller (Current Employee)
    Eatontown, NJ

    ProsThe job is great depending on the people you work with but other than that, it keeps you busy and its simple work

    ConsNot very organized, especially for a bank. Management is very sloppy and responsibility is tossed around a bit too much

    Advice to Senior ManagementManagement could definitely use some work but other than that its a great job and the pay is fantastic. looks great on your resume FOR SURE

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    A strong company with a good heart

    Anonymous Employee (Current Employee)
    Cherry Hill, NJ

    ProsCompetitive environment built with the Customer, Employee and shareholder in mind. Fun environment with a serious approach to business issues

    ConsStill a little disconnected from the integration.... mgmt needs to make some tough calls.

    Advice to Senior ManagementKeep building the network!

    Yes, I would recommend this company to a friend

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    Get Expierance and Leave

    Teller and Customer Service Representative (Current Employee)
    Dover, DE

    ProsIt was very flexi able with school schedule, had the opportunity to work as many hours as I wanted and the atmosphere was comfortable.

    ConsThe seven day week banking, rude customers and management. Very unprofessional from senior management on down. The pay scale sucked!!!

    Advice to Senior ManagementGive employees better pay and be more professional. Create a better professional development program for current employees and have better benefits.

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    1 person found this helpful  

    not ideal for students

    Teller (Former Employee)
    New York, NY

    Pros-easy to pick up shifts for extra money.
    -you meet pretty cool customers
    -the fast pasted environment makes the shifts quicker

    Cons-You would think because of their flexible hours, a college student would fit right in. WRONG! Students are penalized for not having "open availability".
    -there were only 2 chairs that were "rotated" among tellers.
    -if you did not have an opening shift you would not get a chair.
    -new tellers are expected to meet unrealistic performance expectations.
    -management definitely has favorites.
    -there will be no time to find the difference of a new teller. But veteran tellers can stay all night to find theirs.
    - 6:30am, saturday branch meetings. (even if you are not working that they)
    -i've seen many new tellers get fired(without warning) for mistakes anyone could have made
    -you may be required to greet for all day with out a lunch break.
    -I have taken a 3hr lunch, in order to avoid overtime!!!
    -management forgets to approve your time.
    -be prepared to carry 20lb bags of coins from that filthy penny arcade.
    -management is really strict about attire.

    Advice to Senior Managementstop playing favorites. Many students work here so they can take advantage of the flexible hours. Please do not require part time 20hr employees to be "open" 7 days a wk. Chances are they are pt to go to school! duh!

    No, I would not recommend this company to a friend

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    The tellers have a tough job!! Though we are the least respected, and not taken care of at all!!!!!!

    Teller (Current Employee)
    Folsom, PA

    ProsThe amount of time you get for PTO is great!!! Great job for students!!! I feel some of the higher management,(not in the branch), may mean well but really don't see how poorly the tellers are taken care of.

    ConsThe job pays terrible!! This is the lowest paying job i have ever had in eight years!!! The raises you get are a BIG slap in the face. Why even get them? That is how terrible they are!!! No joke!! It is also terrible when other people get hired at a higher pay rate with NO experience than a teller who has been there multiple years!! Someone please explain that. You are also not recognized for the work you do. You may be told you are doing great, but that does not pay the bills. How can anyone live off of a thousand bucks a month? Rent alone is usual 850. So please don't have a car or expect to eat. Tellers have a ton of responsibilities and could be fired at any moment, we should be paid more than what we get. The max pay raise is 2%. What is that!!!

    Advice to Senior ManagementPlease realize that a teller is a very stressful job. I would recommend paying a minimum of 12 an hour. Otherwise the turnover will continue!! Its only a good job if you are in college and plan on leaving!!

    No, I would not recommend this company to a friend

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    TD BANK - Lost the Commerce name AND SERVICE

    Customer Service Representative (Current Employee)
    Fort Lauderdale, FL

    ProsPROS:

    -Friendly atmosphere with co-workers
    - Not as sales driven as other competitors
    - Flexible work schedules (open 7 days a week allows for part time employees)
    - Company culture attempts to be fun/energetic
    -Very solid benefits

    ConsCONS:

    - TERRIBLE PAY
    -Rewards for doing months of work include POTENTIALLY receiving a $25 gift card
    -Upper management plays favorites over more qualified candidates
    -Not much room to grow (opposite of what company declares CONSTANTLY)
    -General shift away from being customer-oriented and more towards finding ways to "fee" customers
    - Systems that were installed are still buggy; numerous glitches, including weeks of system being completely down which destroyed years of hard-earned reputation and status
    -More sales driven without any form of major compensation

    Advice to Senior Management-Try to start compensating employees in a way similar to competing banks; otherwise talent will quickly leave for higher-paying jobs
    -Promote those that are competent, and get rid of those that cause trouble
    -Stop allowing management to play favorites with employees/customers
    -Make sure software is virtually glitch-free before switching over to brand new internal systems

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great job for "kids"! Terrible for REAL professionals that want to make REAL money

    Senior Customer Service Representative (Current Employee)
    Philadelphia, PA

    ProsGreat place to work if you're a college student or only need part time work. It's also good if you're starting a career in the financial industry or if you need to build your resume for future jobs in customer service.

    ConsIf I have to answer this truthfully, I'll be here all day long. The pay rate stinks compared to every single other financial institution on the planet. Organization, communication, and everything in between since the merger is far beyond any comeback to compare to Commerce Bank standards.

    Advice to Senior ManagementStop hovering over the employee's and let them show you what they're capable of. If there are rules to be followed then enforce them but you have to give a person room to grow in their profession.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at TD Commerce Bank reviews and ratings — including employee satisfaction and approval rating for TD Commerce Bank CEO Mike Pedersen. All 60 reviews posted anonymously by TD Commerce Bank employees.