TD Commerce Bank Reviews

Pros

Great place to work if you're a college student or only need part time work. It's also good if you're starting a career in the financial industry or if you need to build your resume for future jobs in customer service.

Cons

If I have to answer this truthfully, I'll be here all day long. The pay rate stinks compared to every single other financial institution on the planet. Organization, communication, and everything in between since the merger is far beyond any comeback to compare to Commerce Bank standards.

Advice to Senior Management

Stop hovering over the employee's and let them show you what they're capable of. If there are rules to be followed then enforce them but you have to give a person room to grow in their profession.

Pros

-Generous vacation package
-Flexible schedules for part-timers
-Fairly easy to get promotions in lower managment

Cons

-Poor Communication from Senior Management: During the infamous conversion in the mid-fall, I learned more about our tech issues from the news than I did from our senior management.
- In the branches, the company has an unspoken segregation between the Customer Service Reps and the Teller staff. Tellers a made to where degrading uniforms and are consitently paid less the Customer Service Reps even though Tellers work worse hours and take care of the bulk of customer needs.
- "New" computer systems are poorly designed, slow, and have a lot of bugs.

Advice to Senior Management

You should a lot more closely at the retail stucture that you supposedly bought Commerce for rather than simply looking at the company as a fast way to increase your presence in the East Coast.

Pros

A variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

Cons

Low morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

Advice to Senior Management

Hire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.

Pros

Energetic office culture, people oriented, customer driven. Fast paced, lots of people and team building activities

Cons

tough go around getting promotions, pays below market

Advice to Senior Management

Start promoting more from within rather than hiring outside, lesser talent.

Pros

banks always sound like a great place to work at

Cons

the hours suck and the pay is even worse. training is horrible and the enivorment is far to young

Advice to Senior Management

Pay attention to people who seem like they know everything but yet do nothing

Pros

Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed, only positive was that they were too shortstaffed to fire anyone.

Cons

Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed.

Advice to Senior Management

Hire more employees, pay people more.

Pros

They give a good amount of Paid Time Off, and are flexibile about vacations. Give employees a chance for promotion

Cons

Management is rarely around and are most often on power trips, getting the promotion is hard unless you are very persistent

Advice to Senior Management

Look at employees day to day performance rather than one good thing or one bad thing. Make promotions more realistic and make it easier to go from branch to corporate.

Pros

great place to work. people are nice and considerate. bosses are understanding and give you a lot of leeway and then some.

Cons

some times overbeaing corporate mandates and rules make it hard at times to have the freedom to get things done quickly.

Advice to Senior Management

keep beauracracy to a minimum. give more independence to workers who have established a track record to make important decisions.

Pros

Plenty of overtime available
4 weeks of PTO yearly
Great, fun co-workers
Nicely decorated and well maintained work enviorment
Major highways close by for easy commuting
SOME very professional, knowledgable yet down to earth leadership

Cons

Low pay. A customer service rep barely earns enough to get by.
Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
Recently changed quality standards that allow small mistakes to result in constant "warnings"
Low employee morale as a result of above mentioned quality standards
An overall feeling among employees that nothing is good enough
Too much inconsistant information between supervisors.
Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
Leadership who will offer excuses instead of help.
I could go on, but I have to get to work!

Advice to Senior Management

Too much micro management and negativity. We got JD Powers 3 years running before changing quality standards.

Pros

-Excellent company (the praise they get from customers, the things they have done that has rocked the stuffy banking industry)
-Recognition (they have numerous programs)
-Training (there are TD University training classes for virtually everything)
-The culture (whether its cheesy or not, there is no denying that it is a unique place to work. Gets taken advantage of until you cross over to another bank and hate it)
-Willingness to change (they are never worried about making improvements)

Cons

-The pay is pretty much the worst. I never wanted to leave the company, but I was getting paid only a few dollars more than a CSR to HIRE those CSRs.
-Opportunity for career advancement is quite hard in the support areas. Unless you live around or want to commute to the HQ in Mt Laurel, you are pretty much only given a very thing path of advancement. I had only TWO positions (same job, just two actual people) that I could have been promoted into.

Advice to Senior Management

You increased your branch staff pay to be more competitive - now you have to think about those that actually work behind the scenes. Also, think about restructuring those support areas... maybe have more satellite offices so you don't lose good people who have no room to grow.