TD Commerce Bank
2.8 of 5 60 reviews
www.tdbank.com Cherry Hill, NJ 5000+ Employees

TD Commerce Bank Reviews

Updated Jun 22, 2014
TD Commerce Bank – US – “THE GOOD OLD DAYS”

All Employees Current Employees Only

2.8 60 reviews

                             

Not yet rated.

TD Commerce Bank President & CEO Mike Pedersen

Mike Pedersen


38% of employees recommend this company to a friend
60 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Good customer service is the main focus and not meeting quotas (at least not yet)"
    in 3 reviews
  • "They give a good amount of Paid Time Off, and are flexibile about vacations"
    in 3 reviews
Cons:
  • "A customer service rep barely earns enough to get by"
    in 4 reviews
  • "Upper management need to communicate more with workers"
    in 3 reviews
  • Show more review highlights

Reviews

    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    A Launch Pad More Than a Career

    Senior Customer Service Representative (Current Employee)
    Philadelphia, PA

    ProsQuick advancement if you want it. Great way to get a title onto your first resume. People are friendly for the most part. Full time employees receive 24 days off per year to start (see below for reason why). Flexible place to work if your in school. Part time plus lets you do 30 hours a week and get benefits (which are inexpensive).

    ConsPay here is tough to swallow. They are open 361 days a year which equates to weekend shifts and working holidays other banks and gov't receive off. Management is not always the most professional. Tuition reimbursement could be more.

    Advice to Senior ManagementStart taking the banking industry more seriously. Demand more of emplyees and pay them more for it. It seems like you allow problems to fester in the branches themselves. In turn, take decisive action and ask HR to recruit better talent.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Don't be fooled!

    Anonymous Employee (Current Employee)
    Wilmington, DE

    ProsTD Commerce appears to be a growing institution.

    ConsOpportunities are based more on who you know versus what you know. Promises are made, but quickly forgotten! Information is not communicated.

    Advice to Senior ManagementReward on performance & keep employees satisfied!

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    If TD Commerce has corporate rules and guidelines...why is it that each "store" has different rules

    Teller (Current Employee)
    Turnersville, NJ

    ProsThe customers are friendly...the co-workers can be fun to work with for the most part.
    They also have a lot of locations on the East Coast...for convenience. Commerce's hours of operation are the best....hence America'a Most Convenient Bank!!

    ConsManagement takes care of people who break the rules and Management shows favortism.
    The uniforms are ridiculous. Try wearing a long sleeved shirt with a wool vest in the heat and humidity along with dress pants & dress shoes. The only day tellers can wear short sleeves is on Friday..RED then...now GREEN...but Customer Service Reps can whatever they like....Sometimes not so professional.

    Advice to Senior ManagementRules and Procedures are what they are ...they were made for a reason...to be followed...not to be bent to each circumstance as they see fit per branch or store.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    TD Commerce Bank is a well-managed company where positive, hard-working people are acknowledged and appreciated.

    Store Manager (Current Employee)
    New York, NY

    ProsThis company is very focused on creating the best service based business possible. There is a "No Jerk" policy within the company. There is an emphasis on hiring nice people who can be trained on specific skills, but who already have a talent and personality for helping people. It feels good to work for a company like this when so many customers become fans of what we are doing both in the store and the community at large. Positive word of mouth is the best and most effective advertising!
    Also, if you work hard and learn fast you will be recognized and can move up within the company as it is still expanding.

    ConsHaving a flexible schedule is extremely important, which means some last minute schedule changes, including early morning and late evening shifts. Not enough compensation at Teller and CSR positions to encourage top performers.

    Advice to Senior ManagementKeep emphasizing superior customer service at all costs. Continue to invest in training and development, but offer performance bonuses for top performers in all job descriptions. Keep decision-making local as much as possible.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    TD Commerce is the Bank of the Future!

    Customer Service Representative (Current Employee)
    New York, NY

    ProsIf you enjoy a relatively stress-free work environment & even fun-filled at times, if you enjoy working with all types of people, if you enjoy working a variety of work shifts or prefer to work early in the day or later in the day, if you like having occasional weekdays off, if you are good at and enjoy working in customer service, if you like a workplace that promotes from within, if you are looking for an employer that appears to be doing everything right & has won numerous awards for being both a good employer and a good business, then Toronto Dominion's TD Commerce Bank is the place to be!!!

    ConsBeing in a branch (called a "store") where the management team is not supportive and co-workers do not work cohesively as one team, shifting work schedules, not having any real time off if you are a part-time employee as only full-time employees get 23 days off, constantly being & acting "WOW" with customers even when the customers act very "Un-WOW" towards you, retail-type paychecks which translates into low pay and no incentives though that may or may not be changing with the merger, below-average health benefits, working in a branch that is either constantly busy or under-staffed & feeling overworked as well as unappreciated, an undue amount of attention to customers & not enough to employees by management.

    Advice to Senior ManagementIncrease the poor compensation structure for both tellers and CSRs - $10-12/hour is much too low for New York City! Add more substantial incentives if you're not going to move salaries up and improve on the healthcare & other benefits. Pay more attention to your employees in small & big ways and don't treat them like non-unionized factory workers on an assembly line. Remember, people are not machines - generally speaking, if you treat your employees respectfully, fairly & humanely & reward them for a good day's work then they will want to do the best job they can.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Commerce is a fun place

    Teller (Former Employee)
    Astoria, NY

    ProsIt's a fun environment, the people are all truly nice and caring people. Good amount of PTOs (especially for the lower-end positions - 24 vacation days for tellers).

    ConsTypically a very busy environment, at least in the metro NY area, in which case you have to deal with a lot of unhappy customers on a daily basis. Usually 4 days out of the week, while working in a branch, you'll have to close (stay til 8:30pm).

    Advice to Senior ManagementKeep it a fun environment.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Stay away!

    Branch Supervisor (Current Employee)
    New York, NY

    ProsThe benefits were great as far as paid time off and health although as the years went by the co pay and deductibles were more costly

    ConsAs a supervisor you were required to work almost every weekend and late nights

    Advice to Senior Managementn/a

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Career Opportunities
           

    1 person found this helpful  

    Long hours and low pay

    Teller (Current Employee)

    ProsThey'll take you with no experience, and even part-timers get full access to benefits. If you're still in school, they're open so much you can easily get the hours you need. If the team is good, it can be a lot of fun.

    ConsThe hours are long and while they're supposed to rotate weekends, not all branches do. The pay is very low considering how awful some of their hours are and I expect them to lose a lot of really talented people when the economy improves.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Friendly environment with lots of room for growth

    CCSC Intern (Former Employee)
    Markham, ON (Canada)

    ProsAdvancement is encouraged and supported. Everyone was very friendly and welcoming.
    Wide variety of people with many different backgrounds, good base beginner job.

    ConsIt was a bit boring, I did not feel as if I was challenged enough.
    Could have used more of my time contributing to the success.

    Advice to Senior ManagementI was very pleased with the upper management

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Business Analyst

    Business Analyst (Current Employee)
    Toronto, ON (Canada)

    Prosflexible hours
    room to grow
    Good benefits package

    Consmaintaining statistics
    require more work from home opportunities

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for TD Commerce Bank? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at TD Commerce Bank reviews and ratings — including employee satisfaction and approval rating for TD Commerce Bank CEO Mike Pedersen. All 60 reviews posted anonymously by TD Commerce Bank employees.