TD Commerce Bank
2.8 of 5 59 reviews
www.commerceonline.com Cherry Hill, NJ 5000+ Employees

TD Commerce Bank Reviews in New York City, NY

TD Commerce Bank – US – “THE GOOD OLD DAYS”

All Employees Current Employees Only

3.1 16 reviews

                             

50% Approve of the CEO

TD Commerce Bank CEO Bharat Masrani

Bharat Masrani

(6 ratings)

38% of employees recommend this company to a friend
16 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

OK, not wonderful!

Customer Service Representative (Former Employee)
Newark, NJ

I worked at TD Commerce Bank

ProsEasy to relocate, convenient locations and training classes provided. Employee appreciation (verbal-most of the time) and interaction is encouraged. Supports education.

ConsSalary on the low end when compared to others in similar industries.

Advice to Senior ManagementIncrease communication and a more competitive salary would decrease turnovers.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

TD will just be another bank. Goodbye Commerce Bank

Customer Service Representative (Former Employee)
New York, NY

I worked at TD Commerce Bank

ProsYou can feel proud to work for such a high growth bank. The people are friendly. Everyday is different. Good customer service is the main focus and not meeting quotas (at least not yet). As a CSR information is always available. The WAG is helpful. Compared to other banks TD Commerce Bank will offer more in compensation than Chase, NorthFork/Capital One, Bank of America, and all local midsize banks. I don't know the fate of MR C but it was nice to have him around. I trust Penny Arcade will stick around. And maybe Mr C will go Green. Good bye old Commerce.

ConsIt is difficult to move up in the company. There compensation is better than other banks but gives low raises. Their % raise increase is a mere 4% which is standard for a big company like Commerce. They don't offer Bonus's or salary to small time workers. Overtime is managed so it is difficult for those who want to make more $. The worst part of the job is GREETING. Oh how much i hated to greet. Yes it helps the customer find its way to the line and sit to wait for Customer service than to run up to them.

Advice to Senior ManagementYou a check and balance of power on supervisors.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

TD Commerce Bank is a well-managed company where positive, hard-working people are acknowledged and appreciated.

Store Manager (Current Employee)
New York, NY

I have been working at TD Commerce Bank

ProsThis company is very focused on creating the best service based business possible. There is a "No Jerk" policy within the company. There is an emphasis on hiring nice people who can be trained on specific skills, but who already have a talent and personality for helping people. It feels good to work for a company like this when so many customers become fans of what we are doing both in the store and the community at large. Positive word of mouth is the best and most effective advertising!
Also, if you work hard and learn fast you will be recognized and can move up within the company as it is still expanding.

ConsHaving a flexible schedule is extremely important, which means some last minute schedule changes, including early morning and late evening shifts. Not enough compensation at Teller and CSR positions to encourage top performers.

Advice to Senior ManagementKeep emphasizing superior customer service at all costs. Continue to invest in training and development, but offer performance bonuses for top performers in all job descriptions. Keep decision-making local as much as possible.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

TD Commerce is the Bank of the Future!

Customer Service Representative (Current Employee)
New York, NY

I have been working at TD Commerce Bank

ProsIf you enjoy a relatively stress-free work environment & even fun-filled at times, if you enjoy working with all types of people, if you enjoy working a variety of work shifts or prefer to work early in the day or later in the day, if you like having occasional weekdays off, if you are good at and enjoy working in customer service, if you like a workplace that promotes from within, if you are looking for an employer that appears to be doing everything right & has won numerous awards for being both a good employer and a good business, then Toronto Dominion's TD Commerce Bank is the place to be!!!

ConsBeing in a branch (called a "store") where the management team is not supportive and co-workers do not work cohesively as one team, shifting work schedules, not having any real time off if you are a part-time employee as only full-time employees get 23 days off, constantly being & acting "WOW" with customers even when the customers act very "Un-WOW" towards you, retail-type paychecks which translates into low pay and no incentives though that may or may not be changing with the merger, below-average health benefits, working in a branch that is either constantly busy or under-staffed & feeling overworked as well as unappreciated, an undue amount of attention to customers & not enough to employees by management.

Advice to Senior ManagementIncrease the poor compensation structure for both tellers and CSRs - $10-12/hour is much too low for New York City! Add more substantial incentives if you're not going to move salaries up and improve on the healthcare & other benefits. Pay more attention to your employees in small & big ways and don't treat them like non-unionized factory workers on an assembly line. Remember, people are not machines - generally speaking, if you treat your employees respectfully, fairly & humanely & reward them for a good day's work then they will want to do the best job they can.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Commerce is a fun place

Teller (Former Employee)
Astoria, NY

I worked at TD Commerce Bank

ProsIt's a fun environment, the people are all truly nice and caring people. Good amount of PTOs (especially for the lower-end positions - 24 vacation days for tellers).

ConsTypically a very busy environment, at least in the metro NY area, in which case you have to deal with a lot of unhappy customers on a daily basis. Usually 4 days out of the week, while working in a branch, you'll have to close (stay til 8:30pm).

Advice to Senior ManagementKeep it a fun environment.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Stay away!

Branch Supervisor (Current Employee)
New York, NY

I have been working at TD Commerce Bank

ProsThe benefits were great as far as paid time off and health although as the years went by the co pay and deductibles were more costly

ConsAs a supervisor you were required to work almost every weekend and late nights

Advice to Senior Managementn/a

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for TD Commerce Bank? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at TD Commerce Bank reviews and ratings in New York City, NY — including employee satisfaction and approval rating for TD Commerce Bank CEO Bharat Masrani. All 16 reviews posted anonymously by TD Commerce Bank employees.