TD Commerce Bank

  www.tdbank.com
  www.tdbank.com

TD Commerce Bank Reviews in New York City, NY

64 Reviews
2.8
64 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

16 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    A strange trip I wouldn't take over again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager in New York, NY
    Current Employee - Portfolio Manager in New York, NY

    I have been working at TD Commerce Bank full-time (more than an year)

    Pros

    The Company was growing really fast.

    Cons

    Company was fraught with scandal the whole time I worked there- an then bought out by a Canadian Bank- TD.

    Advice to ManagementAdvice

    I hope the IT systems are integrated & improved by now.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Rewarding but stunted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Chatham, NJ
    Former Employee - Assistant Store Manager in Chatham, NJ

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    Job security, great staff, good bosses, improving IT and organizational enhancements

    Cons

    Limited mobility into certain areas, unreal expectations within a 40 hour work week, little input taken from field employees for audit and procedural improvement via TQM.

    Advice to ManagementAdvice

    Listen to the people on the front lines. They know how it is. When looking to improve operations, don't cut corners and listen to your customers.

  3.  

    Its good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head Teller in New York, NY
    Current Employee - Head Teller in New York, NY

    I have been working at TD Commerce Bank

    Pros

    Management and coworkers are the best in TD

    Cons

    Open 7 days a week, 6:30Am - 8:30PM is a very tough schedule even its rotating every week.

    Advice to ManagementAdvice

    Branch managers are great, just the upper management only care about the # not the employees nor the customers

    Recommends
    No opinion of CEO
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  5. 1 person found this helpful  

    "Very Demanding"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Edison, NJ
    Current Employee - Anonymous Employee in Edison, NJ

    I have been working at TD Commerce Bank

    Pros

    good benefits, decent career advancement program, attempting to improve employee satisaction, Many projects to help out with in the community, tuition reimbursement

    Cons

    pay is low, they pay new employees way more than existing, their is no respect for work life balance, holidays, personal time, etc. They have a horrible training progra that you do not really learn the branch essentials in and then you are thrown out on a desk or a teller box immediately,

    Advice to ManagementAdvice

    Do not use Cash program as a way to exploit hardworking employees into performing 2 or more job functions at the same time to save money. This is not helping your employees grow-but pushing them ut the door. Business Development should be for a "business officer"- our store have the highest foot traffic any competitor, yet we have our managers the most important leader out all the time doing development. These stores are busy and need more managers or supervisors inorder to keep up with the constant firedrills and what is expected of us. We should have more employees, a better HR recruiting system, and a floating pool of new hires who have been properly trained to fill in when we need help because the turn over rate is very high

    Doesn't Recommend
    Approves of CEO
  6.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in Eatontown, NJ
    Current Employee - Teller in Eatontown, NJ

    I have been working at TD Commerce Bank

    Pros

    The job is great depending on the people you work with but other than that, it keeps you busy and its simple work

    Cons

    Not very organized, especially for a bank. Management is very sloppy and responsibility is tossed around a bit too much

    Advice to ManagementAdvice

    Management could definitely use some work but other than that its a great job and the pay is fantastic. looks great on your resume FOR SURE

    Approves of CEO
  7. 1 person found this helpful  

    not ideal for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller in New York, NY
    Former Employee - Teller in New York, NY

    I worked at TD Commerce Bank

    Pros

    -easy to pick up shifts for extra money.
    -you meet pretty cool customers
    -the fast pasted environment makes the shifts quicker

    Cons

    -You would think because of their flexible hours, a college student would fit right in. WRONG! Students are penalized for not having "open availability".
    -there were only 2 chairs that were "rotated" among tellers.
    -if you did not have an opening shift you would not get a chair.
    -new tellers are expected to meet unrealistic performance expectations.
    -management definitely has favorites.
    -there will be no time to find the difference of a new teller. But veteran tellers can stay all night to find theirs.
    - 6:30am, saturday branch meetings. (even if you are not working that they)
    -i've seen many new tellers get fired(without warning) for mistakes anyone could have made
    -you may be required to greet for all day with out a lunch break.
    -I have taken a 3hr lunch, in order to avoid overtime!!!
    -management forgets to approve your time.
    -be prepared to carry 20lb bags of coins from that filthy penny arcade.
    -management is really strict about attire.

    Advice to ManagementAdvice

    stop playing favorites. Many students work here so they can take advantage of the flexible hours. Please do not require part time 20hr employees to be "open" 7 days a wk. Chances are they are pt to go to school! duh!

    Doesn't Recommend
    Disapproves of CEO
  8.  

    TD Bank will lose a lot of good people once the recession ends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Pros

    A variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

    Cons

    Low morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

    Advice to ManagementAdvice

    Hire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Admin Ass.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Administrative Assistant in Clifton, NJ
    Former Employee - Administrative Assistant in Clifton, NJ

    I worked at TD Commerce Bank

    Pros

    Energetic office culture, people oriented, customer driven. Fast paced, lots of people and team building activities

    Cons

    tough go around getting promotions, pays below market

    Advice to ManagementAdvice

    Start promoting more from within rather than hiring outside, lesser talent.

    No opinion of CEO
  10.  

    Very classy place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Risk Manager in New York, NY
    Current Employee - Risk Manager in New York, NY

    I have been working at TD Commerce Bank

    Pros

    great place to work. people are nice and considerate. bosses are understanding and give you a lot of leeway and then some.

    Cons

    some times overbeaing corporate mandates and rules make it hard at times to have the freedom to get things done quickly.

    Advice to ManagementAdvice

    keep beauracracy to a minimum. give more independence to workers who have established a track record to make important decisions.

    Doesn't Recommend
    No opinion of CEO
  11.  

    OK, not wonderful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Newark, NJ
    Former Employee - Customer Service Representative in Newark, NJ

    I worked at TD Commerce Bank

    Pros

    Easy to relocate, convenient locations and training classes provided. Employee appreciation (verbal-most of the time) and interaction is encouraged. Supports education.

    Cons

    Salary on the low end when compared to others in similar industries.

    Advice to ManagementAdvice

    Increase communication and a more competitive salary would decrease turnovers.

    Doesn't Recommend
    No opinion of CEO

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