TD Commerce Bank Reviews in Philadelphia, PA Area

Pros

good pay and benefits too

Cons

was a lot better before takeover

Advice to Senior Management

no advice. left there a few years ago

Pros

PTO time is generous relative to other companies

Cons

Base Salary is low relative to other companies

Pros

Great training for young professionals or recent college graduates looking to build up their resume, learn a lot in a very fast paced and at times hectic environment, management is very friendly and approachable.

Cons

The pay isnt that great especially for recent college graduates, and likely will end up losing a ton of good employees when the economy improves and jobs with better compensation pop up.

Advice to Senior Management

Basically just improve the pay scale for the employees, or see many high quality employees leave for greener pastures once the economy turns around.

Pros

-Great training program
-Helpful employees
-Team environment
-GREAT internship

Cons

-Very busy
-Was going through a transitional period so there was a lot changing and it was at times hard to
  keep up with.

Advice to Senior Management

N/A

Pros

Competitive environment built with the Customer, Employee and shareholder in mind. Fun environment with a serious approach to business issues

Cons

Still a little disconnected from the integration.... mgmt needs to make some tough calls.

Advice to Senior Management

Keep building the network!

Pros

Great place to work if you're a college student or only need part time work. It's also good if you're starting a career in the financial industry or if you need to build your resume for future jobs in customer service.

Cons

If I have to answer this truthfully, I'll be here all day long. The pay rate stinks compared to every single other financial institution on the planet. Organization, communication, and everything in between since the merger is far beyond any comeback to compare to Commerce Bank standards.

Advice to Senior Management

Stop hovering over the employee's and let them show you what they're capable of. If there are rules to be followed then enforce them but you have to give a person room to grow in their profession.

Pros

Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed, only positive was that they were too shortstaffed to fire anyone.

Cons

Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed.

Advice to Senior Management

Hire more employees, pay people more.

Pros

Plenty of overtime available
4 weeks of PTO yearly
Great, fun co-workers
Nicely decorated and well maintained work enviorment
Major highways close by for easy commuting
SOME very professional, knowledgable yet down to earth leadership

Cons

Low pay. A customer service rep barely earns enough to get by.
Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
Recently changed quality standards that allow small mistakes to result in constant "warnings"
Low employee morale as a result of above mentioned quality standards
An overall feeling among employees that nothing is good enough
Too much inconsistant information between supervisors.
Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
Leadership who will offer excuses instead of help.
I could go on, but I have to get to work!

Advice to Senior Management

Too much micro management and negativity. We got JD Powers 3 years running before changing quality standards.

Pros

The physical atmosphere of where you work (if you're in the Mt. Laurel HQ) is amazing. It's a very stimulating place to work. Also, when you say you work for "Commerce Bank," everyone knows where you work. They USED to place a high value on employee development (see cons).

Cons

Commerce was best when it was Commerce. When the company was bought by the Canadians, they SWORE they wouldn't change a thing. I saw the writing on the wall when they started to try to change the brand that Vernon Hill put 30 years into building. Now, "TD Bank" is just another green financial institution that doesn't stand out. I saw it internally before Customers saw it externally. The Training Department was starting to shift from a powerhouse leading the "WOW!" to just a deparment used to push people through.

Advice to Senior Management

You should have followed the "if it ain't broke, don't fix it" mentality. Hill's MetroBank is going to be up-and-running by fall '09, so be prepared to be shakin' in your boots...and wish you still had the "Power of Red" behind you...

Pros

Great paid time off allowance, annual bonus, good products, friendly atmosphere, nice branch interiors, better hours than standard retail, some availability for promotion.

Cons

Poor health/dental benefits package, difficulty with branch employee scheduling, poor annual raises with good reviews, understaffed, difficult conversion during the bank merger.

Advice to Senior Management

I no longer work for TD, but have friends and family that continue to be employed there. The largest complaint I hear from them is the annual raises given for excellect reviews (2%????). A CSR making $14/hour would receive a 2% raise of $0.28/hour - that would mean for a 40 hour work week, that employee would receive an additional $7.84/week after taxes. I would recommend at least a 4% raise for the employees, especially if the annual bonus is removed due to new sales goal conditions. The economy is down, but TD shares have risen nearly $20/share over the past few months - signs TD is doing well. It would be good to share that success with the employees, especially who appreciate a proper annual raise more than the pizza and ice cream during employee appreciation week.