TD Commerce Bank

  www.tdbank.com
  www.tdbank.com
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TD Commerce Bank Reviews in Philadelphia, PA

Updated July 30, 2014
Updated July 30, 2014
61 Reviews
2.8
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    Great corporate communications, branch level management needs more!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller  in  New Castle, DE
    Current Employee - Teller in New Castle, DE

    I have been working at TD Commerce Bank part-time for more than a year

    Pros

    Great way for a young person to get involved with the banking industry, no experience necessary. Also great growth potential, given that you are driven and take ownership to learn and advance.

    Cons

    Poor management at the branch level left employees unengaged and unenthusiastic for their positions. They often pushed back on learning opportunities I tried to take advantage of and when I finally cross-trained to become a CSR they restricted me from transitioning to the floor. Also, little to no pay increases for new skills acquired.

    Advice to ManagementAdvice

    While the corporate communications and employee relations were fantastic, there is a conflicting message from branch management. No matter what communications programs you have in place, managers are ultimately the best way to reach employees are your strongest messenger!

    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Went from CSR to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Manager  in  Philadelphia, PA
    Former Employee - Sales & Service Manager in Philadelphia, PA

    I worked at TD Commerce Bank full-time for more than 5 years

    Pros

    You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

    Cons

    There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to.
    Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling.
    Far too reactive instead of proactive. They let issues get out of hand before they do anything about it.
    They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years).
    Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer.
    Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely)
    Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out.
    The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks.
    The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

    Advice to ManagementAdvice

    CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense.
    People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Mantua, NJ
    Former Employee - Customer Service Representative in Mantua, NJ

    I worked at TD Commerce Bank

    Pros

    Coworkers are great, work hours are pretty flexible depending on status

    Cons

    Poor management, better training required

    Advice to ManagementAdvice

    Better training needed for management

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Camden, NJ
    Former Employee - Anonymous Employee in Camden, NJ

    I worked at TD Commerce Bank

    Pros

    good pay and benefits too

    Cons

    was a lot better before takeover

    Advice to ManagementAdvice

    no advice. left there a few years ago

    No opinion of CEO
  6.  

    okay - not bad , not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cherry Hill, NJ
    Current Employee - Anonymous Employee in Cherry Hill, NJ

    I have been working at TD Commerce Bank

    Pros

    PTO time is generous relative to other companies

    Cons

    Base Salary is low relative to other companies

    No opinion of CEO
  7. 1 person found this helpful  

    Learn a lot but doesnt pay as good as I would like

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - TD Bank Call Center Representative  in  Mount Laurel, NJ
    Current Employee - TD Bank Call Center Representative in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Pros

    Great training for young professionals or recent college graduates looking to build up their resume, learn a lot in a very fast paced and at times hectic environment, management is very friendly and approachable.

    Cons

    The pay isnt that great especially for recent college graduates, and likely will end up losing a ton of good employees when the economy improves and jobs with better compensation pop up.

    Advice to ManagementAdvice

    Basically just improve the pay scale for the employees, or see many high quality employees leave for greener pastures once the economy turns around.

    Recommends
    Approves of CEO
  8.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Credit Analyst Intern  in  Media, PA
    Former Employee - Credit Analyst Intern in Media, PA

    I worked at TD Commerce Bank

    Pros

    -Great training program
    -Helpful employees
    -Team environment
    -GREAT internship

    Cons

    -Very busy
    -Was going through a transitional period so there was a lot changing and it was at times hard to
      keep up with.

    Advice to ManagementAdvice

    N/A

    Recommends
    Approves of CEO
  9.  

    A strong company with a good heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cherry Hill, NJ
    Current Employee - Anonymous Employee in Cherry Hill, NJ

    I have been working at TD Commerce Bank

    Pros

    Competitive environment built with the Customer, Employee and shareholder in mind. Fun environment with a serious approach to business issues

    Cons

    Still a little disconnected from the integration.... mgmt needs to make some tough calls.

    Advice to ManagementAdvice

    Keep building the network!

    Recommends
    Approves of CEO
  10.  

    The tellers have a tough job!! Though we are the least respected, and not taken care of at all!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller  in  Folsom, PA
    Current Employee - Teller in Folsom, PA

    I have been working at TD Commerce Bank

    Pros

    The amount of time you get for PTO is great!!! Great job for students!!! I feel some of the higher management,(not in the branch), may mean well but really don't see how poorly the tellers are taken care of.

    Cons

    The job pays terrible!! This is the lowest paying job i have ever had in eight years!!! The raises you get are a BIG slap in the face. Why even get them? That is how terrible they are!!! No joke!! It is also terrible when other people get hired at a higher pay rate with NO experience than a teller who has been there multiple years!! Someone please explain that. You are also not recognized for the work you do. You may be told you are doing great, but that does not pay the bills. How can anyone live off of a thousand bucks a month? Rent alone is usual 850. So please don't have a car or expect to eat. Tellers have a ton of responsibilities and could be fired at any moment, we should be paid more than what we get. The max pay raise is 2%. What is that!!!

    Advice to ManagementAdvice

    Please realize that a teller is a very stressful job. I would recommend paying a minimum of 12 an hour. Otherwise the turnover will continue!! Its only a good job if you are in college and plan on leaving!!

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Great job for "kids"! Terrible for REAL professionals that want to make REAL money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  Philadelphia, PA
    Current Employee - Senior Customer Service Representative in Philadelphia, PA

    I have been working at TD Commerce Bank

    Pros

    Great place to work if you're a college student or only need part time work. It's also good if you're starting a career in the financial industry or if you need to build your resume for future jobs in customer service.

    Cons

    If I have to answer this truthfully, I'll be here all day long. The pay rate stinks compared to every single other financial institution on the planet. Organization, communication, and everything in between since the merger is far beyond any comeback to compare to Commerce Bank standards.

    Advice to ManagementAdvice

    Stop hovering over the employee's and let them show you what they're capable of. If there are rules to be followed then enforce them but you have to give a person room to grow in their profession.

    Doesn't Recommend
    Disapproves of CEO

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