TD Commerce Bank Reviews

Updated March 16, 2015
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2.7
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
2 Ratings

23 Employee Reviews

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  1. has it's fun times, but mostly very demanding.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Berlin, NJ
    Current Employee - Customer Service Representative in Berlin, NJ

    I have been working at TD Commerce Bank full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Most employees are nice and helpful for new recruits, good incentives if you and your store meet sales numbers, and fairly relaxed work environment

    Cons

    Management is unorganized, a lot of favoritism occurs, and you do not get much time away from work (always being called in early, staying late, called in on days off)

    Advice to Management

    Needs to learn to delegate duties better, be more organized, and show less favoritism among employees.


  2. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    so much fun with excellent benefits

    Cons

    Management (speaking of the lower departmental managers) stinks and no room for growth.


  3. Helpful (2)

    Went from CSR to management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Service Manager in Philadelphia, PA
    Former Employee - Sales & Service Manager in Philadelphia, PA

    I worked at TD Commerce Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

    Cons

    There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to. Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling. Far too reactive instead of proactive. They let issues get out of hand before they do anything about it. They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years). Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer. Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely) Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out. The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks. The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

    Advice to Management

    CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense. People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.


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  5. Great corporate communications, branch level management needs more!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in New Castle, DE
    Current Employee - Teller in New Castle, DE

    I have been working at TD Commerce Bank part-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great way for a young person to get involved with the banking industry, no experience necessary. Also great growth potential, given that you are driven and take ownership to learn and advance.

    Cons

    Poor management at the branch level left employees unengaged and unenthusiastic for their positions. They often pushed back on learning opportunities I tried to take advantage of and when I finally cross-trained to become a CSR they restricted me from transitioning to the floor. Also, little to no pay increases for new skills acquired.

    Advice to Management

    While the corporate communications and employee relations were fantastic, there is a conflicting message from branch management. No matter what communications programs you have in place, managers are ultimately the best way to reach employees are your strongest messenger!


  6. Helpful (1)

    Poor

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mantua, NJ
    Former Employee - Customer Service Representative in Mantua, NJ

    I worked at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Coworkers are great, work hours are pretty flexible depending on status

    Cons

    Poor management, better training required

    Advice to Management

    Better training needed for management


  7. good place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Camden, NJ
    Former Employee - Anonymous Employee in Camden, NJ

    I worked at TD Commerce Bank

    No opinion of CEO
    No opinion of CEO

    Pros

    good pay and benefits too

    Cons

    was a lot better before takeover

    Advice to Management

    no advice. left there a few years ago


  8. okay - not bad , not great

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cherry Hill, NJ
    Current Employee - Anonymous Employee in Cherry Hill, NJ

    I have been working at TD Commerce Bank

    No opinion of CEO
    No opinion of CEO

    Pros

    PTO time is generous relative to other companies

    Cons

    Base Salary is low relative to other companies


  9. Helpful (1)

    Learn a lot but doesnt pay as good as I would like

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TD Bank Call Center Representative in Mount Laurel, NJ
    Current Employee - TD Bank Call Center Representative in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great training for young professionals or recent college graduates looking to build up their resume, learn a lot in a very fast paced and at times hectic environment, management is very friendly and approachable.

    Cons

    The pay isnt that great especially for recent college graduates, and likely will end up losing a ton of good employees when the economy improves and jobs with better compensation pop up.

    Advice to Management

    Basically just improve the pay scale for the employees, or see many high quality employees leave for greener pastures once the economy turns around.


  10. Great place to work!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst Intern in Media, PA
    Former Employee - Credit Analyst Intern in Media, PA

    I worked at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    -Great training program -Helpful employees -Team environment -GREAT internship

    Cons

    -Very busy -Was going through a transitional period so there was a lot changing and it was at times hard to keep up with.

    Advice to Management

    N/A


  11. A strong company with a good heart

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cherry Hill, NJ
    Current Employee - Anonymous Employee in Cherry Hill, NJ

    I have been working at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Competitive environment built with the Customer, Employee and shareholder in mind. Fun environment with a serious approach to business issues

    Cons

    Still a little disconnected from the integration.... mgmt needs to make some tough calls.

    Advice to Management

    Keep building the network!



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