TD Commerce Bank

  www.tdbank.com
  www.tdbank.com

TD Commerce Bank Reviews

Updated November 9, 2014
Updated November 9, 2014
63 Reviews
2.8
63 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    TD Bank Summer Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    Interesting culture. Very easy work.

    Cons

    Did not get much exposure into difficult work.

  2.  

    Be prepared to do your job, and everyone else's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at TD Commerce Bank part-time (more than an year)

    Pros

    This bank has an alright place to start. The coworkers are friendly and always help each other out.

    Cons

    TD Bank is the lowest paid bank. We don't get compensated enough for everything we do. Store managers often do not even meet their SR goals. Sales Revenue goals are unrealistic. Employees are pushed and pushed to make sales and if you do not meet their goal you will get reprimanded. Payouts are not as good as they should be. There are plenty of things that are out of our control that negatively impact the payouts. People who run management have big egos and they cannot admit when their employees are unhappy. Many stores are short staffed. Too much is expected from us. You are expected to do your job and so much more. Promotions happen rarely, they do not appreciate the work that you do for them. Promotions are not based off of your hard work but rather if the person above you likes you.

    Advice to ManagementAdvice

    Talk to your employees and make their work environment a better place for them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Went from CSR to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Manager in Philadelphia, PA
    Former Employee - Sales & Service Manager in Philadelphia, PA

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

    Cons

    There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to.
    Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling.
    Far too reactive instead of proactive. They let issues get out of hand before they do anything about it.
    They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years).
    Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer.
    Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely)
    Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out.
    The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks.
    The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

    Advice to ManagementAdvice

    CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense.
    People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Absolutely loved working for commerce left when it became TD. TD doesn't treat employees like commerce did

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Teller in Boca Raton, FL
    Former Employee - Head Teller in Boca Raton, FL

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    Advancement possibilitity
    Training
    Benefits and
    Vacation
    Connecticut management
    Team work

    Cons

    Hours
    Holidays
    Policies aren't the same
    Florida management

    Advice to ManagementAdvice

    Need to be the same policies. If it works in the north it should work in the south

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    A strange trip I wouldn't take over again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager in New York, NY
    Current Employee - Portfolio Manager in New York, NY

    I have been working at TD Commerce Bank full-time (more than an year)

    Pros

    The Company was growing really fast.

    Cons

    Company was fraught with scandal the whole time I worked there- an then bought out by a Canadian Bank- TD.

    Advice to ManagementAdvice

    I hope the IT systems are integrated & improved by now.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    I enjoy driving !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Courier in Lewiston, ME
    Current Employee - Courier in Lewiston, ME

    I have been working at TD Commerce Bank full-time (less than an year)

    Pros

    This is a bank that's not likely to go out of business.
    There are benefits too.

    Cons

    The pay is quite low.
    Too many coworkers are unfriendly.
    Some can't even say "Good Morning."

    Advice to ManagementAdvice

    It would be nice to learn how to advance
    into something that pays more and yet is happy enough.

    There also needs to be less of an atmosphere of
    "This idea is no good, because it isn't MY(!) idea."

    Neutral Outlook
    No opinion of CEO
  8.  

    Great corporate communications, branch level management needs more!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in New Castle, DE
    Current Employee - Teller in New Castle, DE

    I have been working at TD Commerce Bank part-time (more than an year)

    Pros

    Great way for a young person to get involved with the banking industry, no experience necessary. Also great growth potential, given that you are driven and take ownership to learn and advance.

    Cons

    Poor management at the branch level left employees unengaged and unenthusiastic for their positions. They often pushed back on learning opportunities I tried to take advantage of and when I finally cross-trained to become a CSR they restricted me from transitioning to the floor. Also, little to no pay increases for new skills acquired.

    Advice to ManagementAdvice

    While the corporate communications and employee relations were fantastic, there is a conflicting message from branch management. No matter what communications programs you have in place, managers are ultimately the best way to reach employees are your strongest messenger!

    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Rewarding but stunted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Chatham, NJ
    Former Employee - Assistant Store Manager in Chatham, NJ

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    Job security, great staff, good bosses, improving IT and organizational enhancements

    Cons

    Limited mobility into certain areas, unreal expectations within a 40 hour work week, little input taken from field employees for audit and procedural improvement via TQM.

    Advice to ManagementAdvice

    Listen to the people on the front lines. They know how it is. When looking to improve operations, don't cut corners and listen to your customers.

  10. 1 person found this helpful  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Mantua, NJ
    Former Employee - Customer Service Representative in Mantua, NJ

    I worked at TD Commerce Bank

    Pros

    Coworkers are great, work hours are pretty flexible depending on status

    Cons

    Poor management, better training required

    Advice to ManagementAdvice

    Better training needed for management

    Doesn't Recommend
    Disapproves of CEO
  11.  

    good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Camden, NJ
    Former Employee - Anonymous Employee in Camden, NJ

    I worked at TD Commerce Bank

    Pros

    good pay and benefits too

    Cons

    was a lot better before takeover

    Advice to ManagementAdvice

    no advice. left there a few years ago

    No opinion of CEO

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THE GOOD OLD DAYS

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