TD Commerce Bank

  www.tdbank.com
  www.tdbank.com

TD Commerce Bank Reviews

Updated December 12, 2014
Updated December 12, 2014
64 Reviews
2.8
64 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly environment with lots of room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCSC Intern in Markham, ON (Canada)
    Former Employee - CCSC Intern in Markham, ON (Canada)

    I worked at TD Commerce Bank as an intern (less than an year)

    Pros

    Advancement is encouraged and supported. Everyone was very friendly and welcoming.
    Wide variety of people with many different backgrounds, good base beginner job.

    Cons

    It was a bit boring, I did not feel as if I was challenged enough.
    Could have used more of my time contributing to the success.

    Advice to ManagementAdvice

    I was very pleased with the upper management

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TD Commerce Bank

    Pros

    Vacation sick personal time off are very good. Not stressful when goals required. If do job good get recognize. Ok place to work.

    Cons

    Can be some favoritism. Can be too customer is always right. Too much monthly secret shopper shops. Can get very busy depending on location working.

    Advice to ManagementAdvice

    Customer is not always right. Stick up more for your employees. Bring back the free checking account for 50 plus customers.

    Recommends
    Approves of CEO
  3.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Credit Analyst Intern in Media, PA
    Former Employee - Credit Analyst Intern in Media, PA

    I worked at TD Commerce Bank

    Pros

    -Great training program
    -Helpful employees
    -Team environment
    -GREAT internship

    Cons

    -Very busy
    -Was going through a transitional period so there was a lot changing and it was at times hard to
      keep up with.

    Advice to ManagementAdvice

    N/A

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    TD Commerce Bank is a well-managed company where positive, hard-working people are acknowledged and appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY

    I have been working at TD Commerce Bank

    Pros

    This company is very focused on creating the best service based business possible. There is a "No Jerk" policy within the company. There is an emphasis on hiring nice people who can be trained on specific skills, but who already have a talent and personality for helping people. It feels good to work for a company like this when so many customers become fans of what we are doing both in the store and the community at large. Positive word of mouth is the best and most effective advertising!
    Also, if you work hard and learn fast you will be recognized and can move up within the company as it is still expanding.

    Cons

    Having a flexible schedule is extremely important, which means some last minute schedule changes, including early morning and late evening shifts. Not enough compensation at Teller and CSR positions to encourage top performers.

    Advice to ManagementAdvice

    Keep emphasizing superior customer service at all costs. Continue to invest in training and development, but offer performance bonuses for top performers in all job descriptions. Keep decision-making local as much as possible.

    Recommends
    Approves of CEO
  6.  

    Great growth organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    Tremendously growing organization with great culture and collaboration with other business units.

    Cons

    Unrealistic goals given maturity of business unit

    Advice to ManagementAdvice

    Lead by the carrot verses the stick. Establish realistic expectation of sales team to grow into a mature business.

    Recommends
    Positive Outlook
  7.  

    TD Bank Summer Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    Interesting culture. Very easy work.

    Cons

    Did not get much exposure into difficult work.

  8. 1 person found this helpful  

    Rewarding but stunted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Chatham, NJ
    Former Employee - Assistant Store Manager in Chatham, NJ

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    Job security, great staff, good bosses, improving IT and organizational enhancements

    Cons

    Limited mobility into certain areas, unreal expectations within a 40 hour work week, little input taken from field employees for audit and procedural improvement via TQM.

    Advice to ManagementAdvice

    Listen to the people on the front lines. They know how it is. When looking to improve operations, don't cut corners and listen to your customers.

  9.  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Toronto, ON (Canada)
    Current Employee - Business Analyst in Toronto, ON (Canada)

    I have been working at TD Commerce Bank full-time (more than 3 years)

    Pros

    flexible hours
    room to grow
    Good benefits package

    Cons

    maintaining statistics
    require more work from home opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Its good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head Teller in New York, NY
    Current Employee - Head Teller in New York, NY

    I have been working at TD Commerce Bank

    Pros

    Management and coworkers are the best in TD

    Cons

    Open 7 days a week, 6:30Am - 8:30PM is a very tough schedule even its rotating every week.

    Advice to ManagementAdvice

    Branch managers are great, just the upper management only care about the # not the employees nor the customers

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    Learn a lot but doesnt pay as good as I would like

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - TD Bank Call Center Representative in Mount Laurel, NJ
    Current Employee - TD Bank Call Center Representative in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Pros

    Great training for young professionals or recent college graduates looking to build up their resume, learn a lot in a very fast paced and at times hectic environment, management is very friendly and approachable.

    Cons

    The pay isnt that great especially for recent college graduates, and likely will end up losing a ton of good employees when the economy improves and jobs with better compensation pop up.

    Advice to ManagementAdvice

    Basically just improve the pay scale for the employees, or see many high quality employees leave for greener pastures once the economy turns around.

    Recommends
    Approves of CEO

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