TD Commerce Bank

  www.tdbank.com
  www.tdbank.com

TD Commerce Bank Reviews

Updated November 9, 2014
Updated November 9, 2014
63 Reviews
2.8
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The tellers have a tough job!! Though we are the least respected, and not taken care of at all!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in Folsom, PA
    Current Employee - Teller in Folsom, PA

    I have been working at TD Commerce Bank

    Pros

    The amount of time you get for PTO is great!!! Great job for students!!! I feel some of the higher management,(not in the branch), may mean well but really don't see how poorly the tellers are taken care of.

    Cons

    The job pays terrible!! This is the lowest paying job i have ever had in eight years!!! The raises you get are a BIG slap in the face. Why even get them? That is how terrible they are!!! No joke!! It is also terrible when other people get hired at a higher pay rate with NO experience than a teller who has been there multiple years!! Someone please explain that. You are also not recognized for the work you do. You may be told you are doing great, but that does not pay the bills. How can anyone live off of a thousand bucks a month? Rent alone is usual 850. So please don't have a car or expect to eat. Tellers have a ton of responsibilities and could be fired at any moment, we should be paid more than what we get. The max pay raise is 2%. What is that!!!

    Advice to ManagementAdvice

    Please realize that a teller is a very stressful job. I would recommend paying a minimum of 12 an hour. Otherwise the turnover will continue!! Its only a good job if you are in college and plan on leaving!!

    Doesn't Recommend
    No opinion of CEO
  2.  

    TD BANK - Lost the Commerce name AND SERVICE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Lauderdale, FL
    Current Employee - Customer Service Representative in Fort Lauderdale, FL

    I have been working at TD Commerce Bank

    Pros

    PROS:

    -Friendly atmosphere with co-workers
    - Not as sales driven as other competitors
    - Flexible work schedules (open 7 days a week allows for part time employees)
    - Company culture attempts to be fun/energetic
    -Very solid benefits

    Cons

    CONS:

    - TERRIBLE PAY
    -Rewards for doing months of work include POTENTIALLY receiving a $25 gift card
    -Upper management plays favorites over more qualified candidates
    -Not much room to grow (opposite of what company declares CONSTANTLY)
    -General shift away from being customer-oriented and more towards finding ways to "fee" customers
    - Systems that were installed are still buggy; numerous glitches, including weeks of system being completely down which destroyed years of hard-earned reputation and status
    -More sales driven without any form of major compensation

    Advice to ManagementAdvice

    -Try to start compensating employees in a way similar to competing banks; otherwise talent will quickly leave for higher-paying jobs
    -Promote those that are competent, and get rid of those that cause trouble
    -Stop allowing management to play favorites with employees/customers
    -Make sure software is virtually glitch-free before switching over to brand new internal systems

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Great job for "kids"! Terrible for REAL professionals that want to make REAL money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Philadelphia, PA
    Current Employee - Senior Customer Service Representative in Philadelphia, PA

    I have been working at TD Commerce Bank

    Pros

    Great place to work if you're a college student or only need part time work. It's also good if you're starting a career in the financial industry or if you need to build your resume for future jobs in customer service.

    Cons

    If I have to answer this truthfully, I'll be here all day long. The pay rate stinks compared to every single other financial institution on the planet. Organization, communication, and everything in between since the merger is far beyond any comeback to compare to Commerce Bank standards.

    Advice to ManagementAdvice

    Stop hovering over the employee's and let them show you what they're capable of. If there are rules to be followed then enforce them but you have to give a person room to grow in their profession.

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    TD Bank will lose a lot of good people once the recession ends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Pros

    A variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

    Cons

    Low morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

    Advice to ManagementAdvice

    Hire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Admin Ass.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Administrative Assistant in Clifton, NJ
    Former Employee - Administrative Assistant in Clifton, NJ

    I worked at TD Commerce Bank

    Pros

    Energetic office culture, people oriented, customer driven. Fast paced, lots of people and team building activities

    Cons

    tough go around getting promotions, pays below market

    Advice to ManagementAdvice

    Start promoting more from within rather than hiring outside, lesser talent.

    No opinion of CEO
  7.  

    TD Commerce bank is the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Teller
    Current Employee - Senior Teller

    I have been working at TD Commerce Bank

    Pros

    banks always sound like a great place to work at

    Cons

    the hours suck and the pay is even worse. training is horrible and the enivorment is far to young

    Advice to ManagementAdvice

    Pay attention to people who seem like they know everything but yet do nothing

    Doesn't Recommend
    Disapproves of CEO
  8.  

    godawful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller in Wayne, PA
    Former Employee - Teller in Wayne, PA

    I worked at TD Commerce Bank

    Pros

    Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed, only positive was that they were too shortstaffed to fire anyone.

    Cons

    Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed.

    Advice to ManagementAdvice

    Hire more employees, pay people more.

    Doesn't Recommend
    No opinion of CEO
  9.  

    TD Bank good first job in high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Weekend Supervisor in West Palm Beach, FL
    Former Employee - Weekend Supervisor in West Palm Beach, FL

    I worked at TD Commerce Bank

    Pros

    They give a good amount of Paid Time Off, and are flexibile about vacations. Give employees a chance for promotion

    Cons

    Management is rarely around and are most often on power trips, getting the promotion is hard unless you are very persistent

    Advice to ManagementAdvice

    Look at employees day to day performance rather than one good thing or one bad thing. Make promotions more realistic and make it easier to go from branch to corporate.

    Recommends
    Disapproves of CEO
  10.  

    Very classy place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Risk Manager in New York, NY
    Current Employee - Risk Manager in New York, NY

    I have been working at TD Commerce Bank

    Pros

    great place to work. people are nice and considerate. bosses are understanding and give you a lot of leeway and then some.

    Cons

    some times overbeaing corporate mandates and rules make it hard at times to have the freedom to get things done quickly.

    Advice to ManagementAdvice

    keep beauracracy to a minimum. give more independence to workers who have established a track record to make important decisions.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    TD Bank. Its a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Banking Specialist I in Mount Laurel, NJ
    Current Employee - Banking Specialist I in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Pros

    Plenty of overtime available
    4 weeks of PTO yearly
    Great, fun co-workers
    Nicely decorated and well maintained work enviorment
    Major highways close by for easy commuting
    SOME very professional, knowledgable yet down to earth leadership

    Cons

    Low pay. A customer service rep barely earns enough to get by.
    Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
    Recently changed quality standards that allow small mistakes to result in constant "warnings"
    Low employee morale as a result of above mentioned quality standards
    An overall feeling among employees that nothing is good enough
    Too much inconsistant information between supervisors.
    Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
    Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
    Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
    Leadership who will offer excuses instead of help.
    I could go on, but I have to get to work!

    Advice to ManagementAdvice

    Too much micro management and negativity. We got JD Powers 3 years running before changing quality standards.

    Doesn't Recommend
    Disapproves of CEO

TD Commerce Bank Photos

THE GOOD OLD DAYS

+ Add Photo

Work at TD Commerce Bank? Share Your Experiences

TD Commerce Bank

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.