TD Commerce Bank Reviews

Updated April 14, 2015
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  1. TD Commerce bank is the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Teller
    Current Employee - Senior Teller

    I have been working at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    banks always sound like a great place to work at

    Cons

    the hours suck and the pay is even worse. training is horrible and the enivorment is far to young

    Advice to Management

    Pay attention to people who seem like they know everything but yet do nothing

  2. godawful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller in Wayne, PA
    Former Employee - Teller in Wayne, PA

    I worked at TD Commerce Bank

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed, only positive was that they were too shortstaffed to fire anyone.

    Cons

    Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed.

    Advice to Management

    Hire more employees, pay people more.

  3. Very classy place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Risk Manager in New York, NY
    Current Employee - Risk Manager in New York, NY

    I have been working at TD Commerce Bank

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    great place to work. people are nice and considerate. bosses are understanding and give you a lot of leeway and then some.

    Cons

    some times overbeaing corporate mandates and rules make it hard at times to have the freedom to get things done quickly.

    Advice to Management

    keep beauracracy to a minimum. give more independence to workers who have established a track record to make important decisions.

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  5. TD Bank good first job in high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Weekend Supervisor in West Palm Beach, FL
    Former Employee - Weekend Supervisor in West Palm Beach, FL

    I worked at TD Commerce Bank

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    They give a good amount of Paid Time Off, and are flexibile about vacations. Give employees a chance for promotion

    Cons

    Management is rarely around and are most often on power trips, getting the promotion is hard unless you are very persistent

    Advice to Management

    Look at employees day to day performance rather than one good thing or one bad thing. Make promotions more realistic and make it easier to go from branch to corporate.

  6. Helpful (1)

    TD Bank. Its a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Banking Specialist I in Mount Laurel, NJ
    Current Employee - Banking Specialist I in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Plenty of overtime available
    4 weeks of PTO yearly
    Great, fun co-workers
    Nicely decorated and well maintained work enviorment
    Major highways close by for easy commuting
    SOME very professional, knowledgable yet down to earth leadership

    Cons

    Low pay. A customer service rep barely earns enough to get by.
    Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
    Recently changed quality standards that allow small mistakes to result in constant "warnings"
    Low employee morale as a result of above mentioned quality standards
    An overall feeling among employees that nothing is good enough
    Too much inconsistant information between supervisors.
    Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
    Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
    Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
    Leadership who will offer excuses instead of help.
    I could go on, but I have to get to work!

    Advice to Management

    Too much micro management and negativity. We got JD Powers 3 years running before changing quality standards.

  7. Great place to work.... as long as money is no object

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - HR Administrative
    Former Employee - HR Administrative

    I worked at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    -Excellent company (the praise they get from customers, the things they have done that has rocked the stuffy banking industry)
    -Recognition (they have numerous programs)
    -Training (there are TD University training classes for virtually everything)
    -The culture (whether its cheesy or not, there is no denying that it is a unique place to work. Gets taken advantage of until you cross over to another bank and hate it)
    -Willingness to change (they are never worried about making improvements)

    Cons

    -The pay is pretty much the worst. I never wanted to leave the company, but I was getting paid only a few dollars more than a CSR to HIRE those CSRs.
    -Opportunity for career advancement is quite hard in the support areas. Unless you live around or want to commute to the HQ in Mt Laurel, you are pretty much only given a very thing path of advancement. I had only TWO positions (same job, just two actual people) that I could have been promoted into.

    Advice to Management

    You increased your branch staff pay to be more competitive - now you have to think about those that actually work behind the scenes. Also, think about restructuring those support areas... maybe have more satellite offices so you don't lose good people who have no room to grow.

  8. Commerce Went Downhill When TD Stormed In

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Training Instructor in Mount Laurel, NJ
    Former Employee - Retail Training Instructor in Mount Laurel, NJ

    I worked at TD Commerce Bank

    No opinion of CEO
    No opinion of CEO

    Pros

    The physical atmosphere of where you work (if you're in the Mt. Laurel HQ) is amazing. It's a very stimulating place to work. Also, when you say you work for "Commerce Bank," everyone knows where you work. They USED to place a high value on employee development (see cons).

    Cons

    Commerce was best when it was Commerce. When the company was bought by the Canadians, they SWORE they wouldn't change a thing. I saw the writing on the wall when they started to try to change the brand that Vernon Hill put 30 years into building. Now, "TD Bank" is just another green financial institution that doesn't stand out. I saw it internally before Customers saw it externally. The Training Department was starting to shift from a powerhouse leading the "WOW!" to just a deparment used to push people through.

    Advice to Management

    You should have followed the "if it ain't broke, don't fix it" mentality. Hill's MetroBank is going to be up-and-running by fall '09, so be prepared to be shakin' in your boots...and wish you still had the "Power of Red" behind you...

  9. This job is what you make of it. True fulfillment comes outside of the 9 - 5 anyway.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller in West Palm Beach, FL
    Former Employee - Teller in West Palm Beach, FL

    I worked at TD Commerce Bank

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    They are very good to bank with, employee or not. They have programs that allow you to cross train and advance. The hours are relatively flexible. If were less sales oriented, more focused on the customer. (That was before the merger, it might be less so now, but not necessarily).

    Cons

    Very political, if you hope to advance, you better be ready to play the game. There is definitely favoritism, and backbiting. Stay on everyone's good side, never speak negatively of anyone, because it will come back on you. They have less conventional hours, which can be a pro or con. They offer more flexibility, but you have a high chance of being required to work either Saturday, Sunday, or both; as well as evenings depending on your position. The pay can be somewhat less than other banks depending on your position.

    Advice to Management

    Bridge the gap between management and non - management employees. True leadership is not position minded, and to promote or facilitate a position minded environment deteriorates employee morale. When employee morale is low - job performance drops, and consequently so does customer satisfaction. Encourage managers to empower and raise up employees, not to use their position as a way to lord over them or try and cover their own inadequacies.

  10. Helpful (2)

    Sometimes great, sometimes okay, sometimes they don't make a drink strong enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA

    I worked at TD Commerce Bank

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great paid time off allowance, annual bonus, good products, friendly atmosphere, nice branch interiors, better hours than standard retail, some availability for promotion.

    Cons

    Poor health/dental benefits package, difficulty with branch employee scheduling, poor annual raises with good reviews, understaffed, difficult conversion during the bank merger.

    Advice to Management

    I no longer work for TD, but have friends and family that continue to be employed there. The largest complaint I hear from them is the annual raises given for excellect reviews (2%????). A CSR making $14/hour would receive a 2% raise of $0.28/hour - that would mean for a 40 hour work week, that employee would receive an additional $7.84/week after taxes. I would recommend at least a 4% raise for the employees, especially if the annual bonus is removed due to new sales goal conditions. The economy is down, but TD shares have risen nearly $20/share over the past few months - signs TD is doing well. It would be good to share that success with the employees, especially who appreciate a proper annual raise more than the pizza and ice cream during employee appreciation week.

  11. Helpful (1)

    Cheap employer, overbureaucritized, management heavy, understaffed-overworked troops...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Loan Officer
    Current Employee - Loan Officer

    I have been working at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    In the mid level there are many competent good people.

    Cons

    TD Commerce Bank is staffed with incompetent and unmotivated people at the lower levels/ranks. Errors and mistakes are common. Understaffed. No resources. Super cheap employer, people work with 14" old notebook computers, constant computer craches, lousy systems. Management heavy. Too many useless managers at the high level who only increase bureaucracy and bureaucratic processes and do not contribute to anything, just parasites. Overbureaucratized organization.

    Advice to Management

    Fire most of the senior executives and do not rehire any!!! Reduce fat. Hire more troops at the low level. Keep and reward the competent mid level people.

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THE GOOD OLD DAYS

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