TD Commerce Bank Reviews

Updated June 7, 2015
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  1. TD Bank will lose a lot of good people once the recession ends

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

    Cons

    Low morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

    Advice to Management

    Hire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.


  2. TD Commerce bank is the worse

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Teller
    Current Employee - Senior Teller

    I have been working at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    banks always sound like a great place to work at

    Cons

    the hours suck and the pay is even worse. training is horrible and the enivorment is far to young

    Advice to Management

    Pay attention to people who seem like they know everything but yet do nothing


  3. Admin Ass.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Clifton, NJ
    Former Employee - Administrative Assistant in Clifton, NJ

    I worked at TD Commerce Bank

    No opinion of CEO
    No opinion of CEO

    Pros

    Energetic office culture, people oriented, customer driven. Fast paced, lots of people and team building activities

    Cons

    tough go around getting promotions, pays below market

    Advice to Management

    Start promoting more from within rather than hiring outside, lesser talent.


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  5. godawful

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Wayne, PA
    Former Employee - Teller in Wayne, PA

    I worked at TD Commerce Bank

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed, only positive was that they were too shortstaffed to fire anyone.

    Cons

    Enjoy being wrung like a dishrag until you hate this place enough to quit. Low salary, badly managed.

    Advice to Management

    Hire more employees, pay people more.


  6. Very classy place.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in New York, NY
    Current Employee - Risk Manager in New York, NY

    I have been working at TD Commerce Bank

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    great place to work. people are nice and considerate. bosses are understanding and give you a lot of leeway and then some.

    Cons

    some times overbeaing corporate mandates and rules make it hard at times to have the freedom to get things done quickly.

    Advice to Management

    keep beauracracy to a minimum. give more independence to workers who have established a track record to make important decisions.


  7. Helpful (1)

    TD Bank. Its a job.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Specialist I in Mount Laurel, NJ
    Current Employee - Banking Specialist I in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Plenty of overtime available
    4 weeks of PTO yearly
    Great, fun co-workers
    Nicely decorated and well maintained work enviorment
    Major highways close by for easy commuting
    SOME very professional, knowledgable yet down to earth leadership

    Cons

    Low pay. A customer service rep barely earns enough to get by.
    Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
    Recently changed quality standards that allow small mistakes to result in constant "warnings"
    Low employee morale as a result of above mentioned quality standards
    An overall feeling among employees that nothing is good enough
    Too much inconsistant information between supervisors.
    Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
    Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
    Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
    Leadership who will offer excuses instead of help.
    I could go on, but I have to get to work!

    Advice to Management

    Too much micro management and negativity. We got JD Powers 3 years running before changing quality standards.


  8. TD Bank good first job in high school

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weekend Supervisor in West Palm Beach, FL
    Former Employee - Weekend Supervisor in West Palm Beach, FL

    I worked at TD Commerce Bank

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    They give a good amount of Paid Time Off, and are flexibile about vacations. Give employees a chance for promotion

    Cons

    Management is rarely around and are most often on power trips, getting the promotion is hard unless you are very persistent

    Advice to Management

    Look at employees day to day performance rather than one good thing or one bad thing. Make promotions more realistic and make it easier to go from branch to corporate.


  9. Great place to work.... as long as money is no object

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HR Administrative
    Former Employee - HR Administrative

    I worked at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    -Excellent company (the praise they get from customers, the things they have done that has rocked the stuffy banking industry)
    -Recognition (they have numerous programs)
    -Training (there are TD University training classes for virtually everything)
    -The culture (whether its cheesy or not, there is no denying that it is a unique place to work. Gets taken advantage of until you cross over to another bank and hate it)
    -Willingness to change (they are never worried about making improvements)

    Cons

    -The pay is pretty much the worst. I never wanted to leave the company, but I was getting paid only a few dollars more than a CSR to HIRE those CSRs.
    -Opportunity for career advancement is quite hard in the support areas. Unless you live around or want to commute to the HQ in Mt Laurel, you are pretty much only given a very thing path of advancement. I had only TWO positions (same job, just two actual people) that I could have been promoted into.

    Advice to Management

    You increased your branch staff pay to be more competitive - now you have to think about those that actually work behind the scenes. Also, think about restructuring those support areas... maybe have more satellite offices so you don't lose good people who have no room to grow.


  10. Commerce Went Downhill When TD Stormed In

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Training Instructor in Mount Laurel, NJ
    Former Employee - Retail Training Instructor in Mount Laurel, NJ

    I worked at TD Commerce Bank

    No opinion of CEO
    No opinion of CEO

    Pros

    The physical atmosphere of where you work (if you're in the Mt. Laurel HQ) is amazing. It's a very stimulating place to work. Also, when you say you work for "Commerce Bank," everyone knows where you work. They USED to place a high value on employee development (see cons).

    Cons

    Commerce was best when it was Commerce. When the company was bought by the Canadians, they SWORE they wouldn't change a thing. I saw the writing on the wall when they started to try to change the brand that Vernon Hill put 30 years into building. Now, "TD Bank" is just another green financial institution that doesn't stand out. I saw it internally before Customers saw it externally. The Training Department was starting to shift from a powerhouse leading the "WOW!" to just a deparment used to push people through.

    Advice to Management

    You should have followed the "if it ain't broke, don't fix it" mentality. Hill's MetroBank is going to be up-and-running by fall '09, so be prepared to be shakin' in your boots...and wish you still had the "Power of Red" behind you...


  11. This job is what you make of it. True fulfillment comes outside of the 9 - 5 anyway.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in West Palm Beach, FL
    Former Employee - Teller in West Palm Beach, FL

    I worked at TD Commerce Bank

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    They are very good to bank with, employee or not. They have programs that allow you to cross train and advance. The hours are relatively flexible. If were less sales oriented, more focused on the customer. (That was before the merger, it might be less so now, but not necessarily).

    Cons

    Very political, if you hope to advance, you better be ready to play the game. There is definitely favoritism, and backbiting. Stay on everyone's good side, never speak negatively of anyone, because it will come back on you. They have less conventional hours, which can be a pro or con. They offer more flexibility, but you have a high chance of being required to work either Saturday, Sunday, or both; as well as evenings depending on your position. The pay can be somewhat less than other banks depending on your position.

    Advice to Management

    Bridge the gap between management and non - management employees. True leadership is not position minded, and to promote or facilitate a position minded environment deteriorates employee morale. When employee morale is low - job performance drops, and consequently so does customer satisfaction. Encourage managers to empower and raise up employees, not to use their position as a way to lord over them or try and cover their own inadequacies.



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