TD Commerce Bank

  www.tdbank.com
  www.tdbank.com

TD Commerce Bank Reviews

Updated November 9, 2014
Updated November 9, 2014
63 Reviews
2.8
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Long hours and low pay

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TD Commerce Bank full-time (less than an year)

    Pros

    They'll take you with no experience, and even part-timers get full access to benefits. If you're still in school, they're open so much you can easily get the hours you need. If the team is good, it can be a lot of fun.

    Cons

    The hours are long and while they're supposed to rotate weekends, not all branches do. The pay is very low considering how awful some of their hours are and I expect them to lose a lot of really talented people when the economy improves.

    Doesn't Recommend
  2.  

    Friendly environment with lots of room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CCSC Intern in Markham, ON (Canada)
    Former Employee - CCSC Intern in Markham, ON (Canada)

    I worked at TD Commerce Bank as an intern (less than an year)

    Pros

    Advancement is encouraged and supported. Everyone was very friendly and welcoming.
    Wide variety of people with many different backgrounds, good base beginner job.

    Cons

    It was a bit boring, I did not feel as if I was challenged enough.
    Could have used more of my time contributing to the success.

    Advice to ManagementAdvice

    I was very pleased with the upper management

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Toronto, ON (Canada)
    Current Employee - Business Analyst in Toronto, ON (Canada)

    I have been working at TD Commerce Bank full-time (more than 3 years)

    Pros

    flexible hours
    room to grow
    Good benefits package

    Cons

    maintaining statistics
    require more work from home opportunities

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    VP Senior Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Senior Branch Manager
    Current Employee - Vice President Senior Branch Manager

    I have been working at TD Commerce Bank full-time (more than 8 years)

    Pros

    Before TD bought Commerce Bank, it was great! We were all about the customer and retaining them. Building great relationships.

    Cons

    Once TD took over, they said nothing would change - well it did and fast. The conversion was a nightmare. The pushed and pushed employees to sell products, everything was a number. Then they started incentives for sales, which were not worth it, upper management repeatedly threatened your job, then it got to the point where they started firing staff, even long time good staff. This is being done because of the "numbers" game. The less people in the branches the more incentive money middle management gets! So they don't care that branches are short handed.

    Advice to ManagementAdvice

    I don't think senior management is getting the message from middle management about the branch moral. They continually take "the temperature" of branches and ask for input, however, nothing is done.

    "

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not a Real Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TD Commerce Bank

    Pros

    Very little to say on a positive end. Worked for other banks by far the worst bank. Pay is horrible long hours I was offered a promotion after 8 months of employment. The increase in salary did not match the increase in responsibilities. Branch Manager was never around its like he did not exist. Branch managers would receive a six figure salary for going to meetings and never show up on weekends. The whole structure was a joke At one point I worked 11 days in a row including weekends. all the pressure would be put on the assistant branch managers and they would only make half the salary as the Branch manager.

    Cons

    They run the place like a gap retail store instead of a bank. Sorry lollipops and free pens wont attract business in a market like NewYork

    Advice to ManagementAdvice

    Look at your competitors see how they run things. Stop "shopping your employees" and pay them fair market value compared to your competitors. Its not all about Branch appearance people want quality service with quality products not free pens

    Doesn't Recommend
    No opinion of CEO
  7.  

    Experience overall was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Tech Engineer
    Former Employee - Tech Engineer

    I worked at TD Commerce Bank

    Pros

    The people - coworkers - lower management were great to work with.

    Cons

    Upper management need to communicate more with workers.

    Advice to ManagementAdvice

    Get to know your workers

    No opinion of CEO
  8.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TD Commerce Bank

    Pros

    Vacation sick personal time off are very good. Not stressful when goals required. If do job good get recognize. Ok place to work.

    Cons

    Can be some favoritism. Can be too customer is always right. Too much monthly secret shopper shops. Can get very busy depending on location working.

    Advice to ManagementAdvice

    Customer is not always right. Stick up more for your employees. Bring back the free checking account for 50 plus customers.

    Recommends
    Approves of CEO
  9.  

    Unfair favouratism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Vice President BDO
    Current Employee - Vice President BDO

    I have been working at TD Commerce Bank

    Pros

    Freedom to be creative to a point

    Cons

    Internal favouritism is at unacceptable level

    Advice to ManagementAdvice

    Communicate fairly

    Doesn't Recommend
    No opinion of CEO
  10.  

    Blah work for a real bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    none that i can think of really. Its pretty lame and annoying. They always make a big deal about how there are no quotas, but i could've met any quota.

    Cons

    bad pay, because of no quotas. Under staffed, corny, get out while you can its horrible. Go work for a real bank not this loony bin.

    Advice to ManagementAdvice

    act like a bank not a toy store. Customer service will only get you so far, in the end its all about the money. Keep your crappy pens and loli pops and give more interest.

    No opinion of CEO
  11.  

    TD Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TD Commerce Bank

    Pros

    Good work environment with management very willing to help with needs and concerns. All in all a good work environment.

    Cons

    The pay was pathetic for the amount of time and energy put into dealing with customers and the hours worked.

    Advice to ManagementAdvice

    Attempt to make it more beneficial for the employees to work at TD so that the turnaround for employees becomes less and less.

    No opinion of CEO

TD Commerce Bank Photos

THE GOOD OLD DAYS

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