TD Commerce Bank Reviews

Updated June 7, 2015
70 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

70 Employee Reviews

Sort: Popular Rating Date
  1. A Launch Pad More Than a Career

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Philadelphia, PA
    Current Employee - Senior Customer Service Representative in Philadelphia, PA

    I have been working at TD Commerce Bank

    No opinion of CEO
    No opinion of CEO

    Pros

    Quick advancement if you want it. Great way to get a title onto your first resume. People are friendly for the most part. Full time employees receive 24 days off per year to start (see below for reason why). Flexible place to work if your in school. Part time plus lets you do 30 hours a week and get benefits (which are inexpensive).

    Cons

    Pay here is tough to swallow. They are open 361 days a year which equates to weekend shifts and working holidays other banks and gov't receive off. Management is not always the most professional. Tuition reimbursement could be more.

    Advice to Management

    Start taking the banking industry more seriously. Demand more of emplyees and pay them more for it. It seems like you allow problems to fester in the branches themselves. In turn, take decisive action and ask HR to recruit better talent.


  2. Don't be fooled!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE

    I have been working at TD Commerce Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    TD Commerce appears to be a growing institution.

    Cons

    Opportunities are based more on who you know versus what you know. Promises are made, but quickly forgotten! Information is not communicated.

    Advice to Management

    Reward on performance & keep employees satisfied!


  3. If TD Commerce has corporate rules and guidelines...why is it that each "store" has different rules

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Turnersville, NJ
    Current Employee - Teller in Turnersville, NJ

    I have been working at TD Commerce Bank

    Disapproves of CEO
    Disapproves of CEO

    Pros

    The customers are friendly...the co-workers can be fun to work with for the most part.
    They also have a lot of locations on the East Coast...for convenience. Commerce's hours of operation are the best....hence America'a Most Convenient Bank!!

    Cons

    Management takes care of people who break the rules and Management shows favortism.
    The uniforms are ridiculous. Try wearing a long sleeved shirt with a wool vest in the heat and humidity along with dress pants & dress shoes. The only day tellers can wear short sleeves is on Friday..RED then...now GREEN...but Customer Service Reps can whatever they like....Sometimes not so professional.

    Advice to Management

    Rules and Procedures are what they are ...they were made for a reason...to be followed...not to be bent to each circumstance as they see fit per branch or store.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. TD Commerce Bank is a well-managed company where positive, hard-working people are acknowledged and appreciated.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY

    I have been working at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    This company is very focused on creating the best service based business possible. There is a "No Jerk" policy within the company. There is an emphasis on hiring nice people who can be trained on specific skills, but who already have a talent and personality for helping people. It feels good to work for a company like this when so many customers become fans of what we are doing both in the store and the community at large. Positive word of mouth is the best and most effective advertising!
    Also, if you work hard and learn fast you will be recognized and can move up within the company as it is still expanding.

    Cons

    Having a flexible schedule is extremely important, which means some last minute schedule changes, including early morning and late evening shifts. Not enough compensation at Teller and CSR positions to encourage top performers.

    Advice to Management

    Keep emphasizing superior customer service at all costs. Continue to invest in training and development, but offer performance bonuses for top performers in all job descriptions. Keep decision-making local as much as possible.


  6. TD Commerce is the Bank of the Future!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    If you enjoy a relatively stress-free work environment & even fun-filled at times, if you enjoy working with all types of people, if you enjoy working a variety of work shifts or prefer to work early in the day or later in the day, if you like having occasional weekdays off, if you are good at and enjoy working in customer service, if you like a workplace that promotes from within, if you are looking for an employer that appears to be doing everything right & has won numerous awards for being both a good employer and a good business, then Toronto Dominion's TD Commerce Bank is the place to be!!!

    Cons

    Being in a branch (called a "store") where the management team is not supportive and co-workers do not work cohesively as one team, shifting work schedules, not having any real time off if you are a part-time employee as only full-time employees get 23 days off, constantly being & acting "WOW" with customers even when the customers act very "Un-WOW" towards you, retail-type paychecks which translates into low pay and no incentives though that may or may not be changing with the merger, below-average health benefits, working in a branch that is either constantly busy or under-staffed & feeling overworked as well as unappreciated, an undue amount of attention to customers & not enough to employees by management.

    Advice to Management

    Increase the poor compensation structure for both tellers and CSRs - $10-12/hour is much too low for New York City! Add more substantial incentives if you're not going to move salaries up and improve on the healthcare & other benefits. Pay more attention to your employees in small & big ways and don't treat them like non-unionized factory workers on an assembly line. Remember, people are not machines - generally speaking, if you treat your employees respectfully, fairly & humanely & reward them for a good day's work then they will want to do the best job they can.


  7. Helpful (1)

    Commerce is a fun place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Astoria, NY
    Former Employee - Teller in Astoria, NY

    I worked at TD Commerce Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It's a fun environment, the people are all truly nice and caring people. Good amount of PTOs (especially for the lower-end positions - 24 vacation days for tellers).

    Cons

    Typically a very busy environment, at least in the metro NY area, in which case you have to deal with a lot of unhappy customers on a daily basis. Usually 4 days out of the week, while working in a branch, you'll have to close (stay til 8:30pm).

    Advice to Management

    Keep it a fun environment.


  8. Stay away!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Supervisor in New York, NY
    Current Employee - Branch Supervisor in New York, NY

    I have been working at TD Commerce Bank

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits were great as far as paid time off and health although as the years went by the co pay and deductibles were more costly

    Cons

    As a supervisor you were required to work almost every weekend and late nights

    Advice to Management

    n/a


  9. Decent, but underwhelming

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TD Commerce Bank part-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    1. Easy way for young minds to enter into the banking industry with no experience
    2. Decent starting pay
    3. Free account with employer
    4. CAN BE: very flexible schedule
    5. CAN BE: community active

    Cons

    1. Overall experience greatly varies depending on manager - I was a lucky one
    2. Community activity is almost always a false narrative in order to convert more business clients to TD Bank - only a con because most managers overdo this
    3. Internal controls are lacking - processes are tedious and outdated

    Advice to Management

    This is for senior management:

    I suggest fixing internal controls in order to reduce complexity where possible. Keep in mind that it is possible to reduce complexity in more ways than you might think.

    Also, please notice that constraints placed on meeting goals (all of them: CWI, sales, audits) are detrimental to the bank. Penalising a branch because of a minimalist (little sales to the person) or insane (low CWI) person will only lead to branches finding ways to doctor the numbers. This is NOT their fault, it's yours.


  10. Helpful (1)

    Long hours and low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TD Commerce Bank full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    They'll take you with no experience, and even part-timers get full access to benefits. If you're still in school, they're open so much you can easily get the hours you need. If the team is good, it can be a lot of fun.

    Cons

    The hours are long and while they're supposed to rotate weekends, not all branches do. The pay is very low considering how awful some of their hours are and I expect them to lose a lot of really talented people when the economy improves.


  11. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Toronto, ON (Canada)
    Current Employee - Business Analyst in Toronto, ON (Canada)

    I have been working at TD Commerce Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible hours
    room to grow
    Good benefits package

    Cons

    maintaining statistics
    require more work from home opportunities



Showing 70 of 71 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.