TDS Telecommunications Reviews

Updated March 1, 2015
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3.2
80 Reviews
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Dave Wittwer
31 Ratings

Pros
  • Room for advancement if in Madison; average pay and benefits (in 7 reviews)

  • Good benefits, working hours and working conditions overall (in 9 reviews)

Cons
  • Know those horror stories you see in the news about Comcast and customer service calls (in 9 reviews)

  • Better tools to help do job, CRM that actually benefits the rep not upper management (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Great inner core of people to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TDS Telecommunications

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Managment understood and did its best to connect to the employees. They valued hard work and rewarded accordingly as well as loyalty on the job.

    Cons

    The biggest challenge they had and I had as an employee is the disconnect from what TDS provides to the customer. The telecom industry is one of the worst appreciated industries to work in. Without realizing your value to the customer, how does the customer value you?

    Advice to Management

    Emphasize on local strategies rather than company wide marketing plans.

  2. Above average place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI

    I worked at TDS Telecommunications full-time (more than 5 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Good benefits
    Flexible schedule
    Friendly, helpful coworkers
    Pay day donuts and bagels
    Ability to learn new skills while working
    Understanding manager

    Cons

    + Manual software deploys from 12-6am which often take several hours (other companies have an automated process).
    + Cross training expected - When you are on call, you are responsible for all applications within your department even if you are not an expert.
    + Remote access granted to most IS employees which is used to handle on call issues from home, software deploys and working from home on the occasional snow day, but I was not allowed to work from home permanently when I moved, even though I was willing to drive in 1-2 times a week and even though there is another employee who has been working remotely for years.
    + Having a paper trail for all system updates is a good idea and necessary for proper support but I felt like there was too much overhead.
    + Too much time spent on new initiatives and not enough time put into making existing systems and software better, more efficient and less buggy.

  3. Great company to work for, excellent training and the people care about their work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI

    I have been working at TDS Telecommunications full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent benefits, great technology, great work life balance, allot of time off and allot of training. You do work hard and they are a innovative growing company

    Cons

    Too many levels of management, that could be downsized and too many people have personal agendas some fraud in the company. Pay is a little below market average

    Advice to Management

    check the backgrounds of the people in many leadership areas should audit the areas that spend the money

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  5. Helpful (1)

    Yikes! Wish I would have talked to more people before going to work here. Big mistake!!!

    Former Employee - Consumer Sales Advisor Inbound in Madison, WI
    Former Employee - Consumer Sales Advisor Inbound in Madison, WI

    I worked at TDS Telecommunications full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Free coffee and juice.... Management is professional and generally pleasant. Wish i could say more positive things but the pros don't eclipse all the cons.

    Cons

    Extremely high turn over in the sales dept. People either quit or xfer out to another dept (If they are allowed). This is miserable work. Expect to have unreal sales expectations and constant monitoring of phone calls and badgering for more productivity.
    After the extensive and challenging training program expect to have lots of Job threat's for not hitting your numbers.
    A lot of bait and switch. They tell you one thing to get you in the door and it changes after you are through training. Expect a less than desirable schedule. Expect a different pay plan than what you thought. Expect very little flexibility. Hard to have a personal life because the insanely strict scheduling. It's literally monitored down to the minute!!!
    ASK LOTS OF QUESTIONS!

    Advice to Management

    Restructure your entire sales Department. You'll never be able to recruit top sales people nor will you be able to hang onto the ones you do recruit the way things are now.
    There's a saying that comes to mind. "Make a sale, earn a commission. Make a friend and earn a fortune". Why burn through so many sales people when you could adjust a couple things and have top sales people wanting to work for and stay with you?

  6. Helpful (1)

    Good Company with good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisor in Madison, WI
    Current Employee - Advisor in Madison, WI

    I have been working at TDS Telecommunications full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They have an excellent benefits package. They help you pay for school if you plan on staying for a long time.

    Cons

    It's really hard to move up, people seem to be stuck in the same position for years. They are open on holidays that most other companies recognize, like Xmas eve. Also, no flexibility with scheduling.

  7. I worked for TDS in a new customer sales job. All the people were nice and goals were clear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Sales in Madison, WI
    Former Employee - Sales in Madison, WI

    I worked at TDS Telecommunications (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    decent wages, good bonuses if met sales goals, nice people, had my own desk where i kept personal items so i didnt have to move to a new desk every day

    Cons

    Was placed very quickly on a "watch list" when i didnt meet my first sales goal. this means under performing salespeople will be disposed of quickly

  8. Accounts Payable Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Payable Specialist in Madison, WI
    Former Employee - Accounts Payable Specialist in Madison, WI

    I worked at TDS Telecommunications

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great vacation and benefits. My managers were good people who understood your work/life balance.

    Cons

    The management system is very tiered, you always have someone to report to for anything to get done. I also found my particular job to be very tedious and boring because there was not much variety. I also found company morale to be very low, it seems like everyone hated their jobs.

    Advice to Management

    I wish there was more of a "flat management" approach so that all employees will feel more welcome and not afraid of their superiors. I think this would help with company morale. It also seemed very difficult to move up. Everyone I spoke to was able to move laterally but not vertically.

  9. TDS is a great company to work for. Still goes by the old school play book. They appreciate their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Knoxville, TN
    Current Employee - Sales Manager in Knoxville, TN

    I have been working at TDS Telecommunications full-time (less than a year)

    Pros

    TDS offers a great compensation package. They still have a real pension plan for their employees.

    Cons

    I have encountered any cons to TDS yet.

    Advice to Management

    none.

  10. Helpful (2)

    Micromanaged to a point of being ridiculous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Knoxville, TN
    Current Employee - Sales Advisor in Knoxville, TN

    I have been working at TDS Telecommunications full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Benefits, 401k Company Match is good, Pension Plan, Good work life balance.

    Cons

    The micromanagement is the most ridculous thing I have ever witnessed. If you need to use the restroom you have to click a button, you have to be on and off a call in no longer than 10 minutes, no more than 2 minutes in between calls, managed on how long you talk, how much you make the company per call, managers watch your computer screen from their desks, when people are let go they seem to like to embarrass them by personally walking them out the door without letting them gather their personal items, the pressure from management to push products they want sold on a particular day is ridiculous, no matter what the customer is calling in about they are to get a sales pitch about a new product and not doing so will get you written up.

    Advice to Management

    Lighten up on the pressure to get on and off a call in such a small time frame so our customers can actually feel like they are being helped and not rushed off the phone if they cannot be sold anything, do not take pride in firing people, it is a failure of management when an employee cannot get the extra help they need to be successful, pay a better wage to let people have a better quality of life.

  11. Avoid working in Information Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Project Manager in Madison, WI
    Former Contractor - Senior Project Manager in Madison, WI

    I worked at TDS Telecommunications as a contractor (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good paid time off and sick pay benefits.

    Cons

    Inconsistent and unethical practices are standard fare from the CIO and her immediate staff. Her main focus is to cover herself when meeting with her superiors and peers. She micromanages to such detail that projects start late and are in a rush to get done. She is also a bully who who has no problem publicly shaming employees. She does not respect her staff, nor any meeting's agenda.

    When they don't like employees in the IS group, management pulls them into a meeting at the end of the day and tells them that they are being given the opportunity to resign or be put on double-secret probation, which will ultimately leave them fired with a "black mark" on their employment record. They are given until the first thing the next morning to decide. People in this situation typically choose to resign. These are not bad employees being forced out for cause. This morally repugnant practice allows the company to avoid paying out any kind of severance package. And, apparently, it's completely legal.

    Many, many very good, well respected IS employees have jumped ship or been forced to "resign" under the CIO.

    It is not beyond the CIO to tell underlings to twist/distort the truth about project failures and risks when reporting status to other areas of the business.

    Advice to Management

    Start cleaning up your shop from the top down.

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