TELUS
3.5 of 5 478 reviews
www.telus.com Vancouver, Canada 5000+ Employees

TELUS Reviews in Calgary, AB Canada

Updated Apr 6, 2014
All Employees Current Employees Only

3.4 51 reviews

                             

65% Approve of the CEO

TELUS President, CEO, and Director Darren Entwistle

Darren Entwistle

(40 ratings)

68% of employees recommend this company to a friend
51 Employee Reviews Back to all reviews
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Telus is a good place to work with a lot of good people.

Technology Consultant (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS full-time for more than 10 years

ProsVery Good Benefits and holidays and pay is competitive.

ConsVery large company and you can become just a number very easily.

Advice to Senior ManagementDont forget that the employees are the base of the company's ability to provide the services.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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TELUS invests a great deal of time and money into training it's employees

Customer Care Representative (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS

ProsGreat training program, benefits start on day one (increase once probation is complete), extremely positive work environment.

ConsAs a customer care rep, day-to-day experiencedepends on the manager you're assigned to. My manager is forward-thinking, involves team in planning events, contests, "team builders". Other teams are worried about not meeting sales targets; I've seen more than one agen close to tears for not meeting hers.

Advice to Senior ManagementGive all team members a chance to work on extra projects and have a chance to get off the phones once in a while; not just the ones who are constantly brown-nosing.

Yes, I would recommend this company to a friend

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Basic fair

Anonymous Employee (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS

ProsWork life balance and fair salary

Conslack of promotion opportunities and recognition

Advice to Senior Managementrecognize performance

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1 person found this helpful  

10 managers in 12 years.

Customer Service Representative (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS

ProsAverage Pay, Benefits, Stock purchase plan. Large growing corporation with an upward stock price. Company was flush with cash for any business purpose.

Cons"Passion for change" value should be "Passion for Positive change". The constant change in this company is not warranted. The decisions of numerous departments above the customer service level compounded daily at customer serving level. No respect for CSR position. Many departments sent offshore. Advancement is a popularity contest.

Advice to Senior ManagementAt least look like you are working hard. Nothing is worse than busting your butt selling, resolving issues, billing, and accounting in a time sensitive environment only to see your boss or other management chit chatting or spending half an hour in the Tim's coffee lineup. I know people in management who spent years playing World Of Warcraft on the job.

No, I would not recommend this company to a friend

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Very great company environment: business ownership culture

Anonymous Employee (Former Employee)
Calgary, AB (Canada)

I worked at TELUS

Pros- Management always willing to take in new ideas for improvement
- Work environment is excellent
- Great opportunites to advance

Cons- inflexible work schedules
- had hard time with doing repetitive tasks,
- after learning curve is reached, no particular challenges are present

Advice to Senior Management- recommend employees for promotion to other jobs or let them be aware of other opportunities when learning curve is reached.

Yes, I would recommend this company to a friend

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Network Manager (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS

ProsGreat opportunity for Growth and self development. Very good work life balance opportunities. Management promotes innovative thinking.

ConsBenefits seem to be eroding over the past few years. Although TELUS has had a good bonus structure in the past it seems to paying only to senior leadership team

Advice to Senior ManagementAlthough off shoring call centres are cost effective don't lose sight of the importance of providing superior customer service

Yes, I would recommend this company to a friend

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A decent place to work

Senior Business Analyst (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS

ProsFlexability is good; Genuine care for each customer; Life Balance is ok; upward growth potential; education paid for when you are performing;

ConsA lot of "do as I say, not as I do"; lots of talk about change, but no desire to actually do it; complex network makes it difficult to provide service/ resolve customer issues; union issues hang over your head, regardless of whether or not you are directly involved in managing unionized employees; too many old-school management who are scared of change and throw up roadblocks

Advice to Senior ManagementShuffle tenured directors around to new portfolios, there is too much "old blood" running legacy services, and they are unable to innovate or see the benefit of new thinking.

Yes, I would recommend this company to a friend

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TELUS is a good place to work

Senior Manager (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS

ProsWork-Life balance, work from home.
Compensation is higher than average.
Dynamic workplace.
Great colleagues and managers.
Share-Profit program.
Generous vacation compared to industry standards.

ConsProcesses.
In a continual state of re-organization.
Can sometimes be buraecratic and silo'd work environment.
Lots of re-structuring from past acquisitions.

Advice to Senior ManagementProvide more clarity for the direction of the company and strategic reasoning behind all the restructuring besides mitigating HR challenges at the senior level

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Telus

Field Tech (Current Employee)
Calgary, AB (Canada)

I have been working at TELUS

Prosbenifits, good vacation, flexible when time off required, flexible shifts, interesting work, good people to work with, over time is double time.

Conslock outs, poor morale, evil managment, poor customer relations, employees not respected, unstable job security (company moving toward contracting out)

Advice to Senior ManagementIt’s not all about profit people are important parts of the Business i.e. customers/employees. Lower level management show know the job they are managing.

No, I would not recommend this company to a friend

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Telus is a good place to work in general

Customer Service Representative (Former Employee)
Calgary, AB (Canada)

I worked at TELUS

ProsGreat people...loved my manager and coworkers. Telus chooses great people. Good training, decent pay.

ConsSlow to fix technical problems, nonsensical policies for customers that make them furious, shifts are nearly impossible to work when you have children which is why I no longer work there.

Advice to Senior ManagementProvide better options for women with small children. My daycare is open only until 6 pm. Hubby works a late shift.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at TELUS reviews and ratings in Calgary, AB — including employee satisfaction and approval rating for TELUS CEO Darren Entwistle. All 51 reviews posted anonymously by TELUS employees.