TELUS Reviews in Calgary, AB

Updated October 13, 2014
Updated October 13, 2014
573 Reviews
3.8
573 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
409 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 91 reviews)

  • Their work from home policy is beneficial for work life balance (in 69 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

61 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A financially strong organization, commitment to customer service, clear executive direction and healthy culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Current Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)

    I have been working at TELUS full-time (less than an year)

    Pros

    They care about their employees, they offer great benefits, the team culture is strong and the leadership has clear direction and voice

    Cons

    Everything has been exactly as promised and a great working environment

    Advice to ManagementAdvice

    Unsure whether there is executive mentorship programs

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Calgary, AB (Canada)
    Current Employee - Team Manager in Calgary, AB (Canada)

    I have been working at TELUS full-time (more than 5 years)

    Pros

    tons of learning and further develop opportunities, inside or outside the team. Friend working enviroment

    Cons

    slow pace, hard to make the change

    Advice to ManagementAdvice

    spend more time with customer facing staffs

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Worked my way up the ladder and made good money but the shift work was not worth it in the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data & Network Assistance in Calgary, AB (Canada)
    Former Employee - Data & Network Assistance in Calgary, AB (Canada)

    I worked at TELUS full-time (more than 5 years)

    Pros

    The pay and benefits are very good - especially as you put in the time. Senior management is very positive and encouraging and the corporate culture is very generous.

    Cons

    Shift work is always very hard on work-life balance. Being in a call centre where you work rotational shifts means you could work 6am-2pm one week and 3pm-11pm the next and a lot of weekends. It makes it very hard to have any outside commitments

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Outsourced HR position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outsourced Human Resources in Calgary, AB (Canada)
    Former Employee - Outsourced Human Resources in Calgary, AB (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Get some experience so you can quickly move on.

    Cons

    Seemed like they would hire 'moles' into areas and no one knew what their titles were, then all of a sudden these people would be titled as management. Company only worried about getting more business so they have very savvy salesmen (who have credentials like being engineers but are really good friends of very high executive). They claim to have all the answers that will help solve the tricky technology around HR. Employees are not listened to and sometimes completely forgotten when it comes to implementing changes.

    Advice to ManagementAdvice

    Quit paying "engineers" to try do damage control when it comes to your 'Brand'. Find out ideas from ALL departments and especially those in the trenches. Problem for you now is that trust is gone because of 'Mole' hiring.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Its a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Systems Engineer in Calgary, AB (Canada)
    Current Employee - Customer Systems Engineer in Calgary, AB (Canada)

    I have been working at TELUS full-time (more than 3 years)

    Pros

    Good salary nice working environment great benefits

    Cons

    Shift time between 7 30 am and 10 pm even weekends

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Average salary, exciting company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Calgary, AB (Canada)
    Former Employee - Director in Calgary, AB (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Truly a leading edge organization and huge market it owns

    Cons

    Confused and mis-aligned management. The interface between Operations and the rest of the organization remains in the 60's.

    Advice to ManagementAdvice

    Get your middle management team to spend less time in a political fog and more in delivering on their mandates....

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    community driven and conscious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at TELUS full-time (more than 8 years)

    Pros

    workstyles allows great work / life balance

    Cons

    opportunies to expand and gain knowledge within teams

    Advice to ManagementAdvice

    help link opportunities with strengths within teams

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Interesting place to work, avoid certain groups.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Calgary, AB (Canada)
    Former Employee - Account Manager in Calgary, AB (Canada)

    I worked at TELUS full-time (more than an year)

    Pros

    Excellent training, great "high level" corporate culture, good benefits, Lots of personal growth potential.

    Cons

    Lots of empire building, certain areas of the company have different cultural values than the overall corporation, Sales culture disconnected from the rest of the organization.

    Advice to ManagementAdvice

    Overall audit of sales performance vs. revenue contributions would reveal a lot of discrepancies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Typical big telco

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Marketing in Calgary, AB (Canada)
    Former Employee - Manager, Marketing in Calgary, AB (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Lots of opportunity for different roles

    Cons

    Set up to encourage average work.

    Advice to ManagementAdvice

    Reward quality work and results not politics.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great career with TELUS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Planning and Engineering in Calgary, AB (Canada)
    Current Employee - Manager - Planning and Engineering in Calgary, AB (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Good share plan, excellent work life balance and endless career opportunities. This is a company who rides on the cutting edge; if you don't enjoy change TELUS is not for you! Excellent contributor to the community!

    Cons

    Salary compensation works on a bell curve. High performers are well rewarded, however team members who fully contribute can get left behind.

    Advice to ManagementAdvice

    Compensation policy needs to be reviewed. Too many good team members have not received comp in many years. Continuing to reward only the top 20% will harm the company in the long term.

    Recommends
    Positive Outlook
    Approves of CEO

TELUS Photos

Work at TELUS? Share Your Experiences

TELUS

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.