TELUS Reviews in Edmonton, AB

Updated August 7, 2014
Updated August 7, 2014
561 Reviews

3.9
561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
409 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 83 reviews)

  • Their work from home policy is beneficial for work life balance (in 65 reviews)


Cons
  • Shift work is always very hard on work-life balance (in 23 reviews)

  • Senior management values did not translate to strong middle management (in 14 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Edmonton, AB (Canada)
    Current Employee - Sales Representative in Edmonton, AB (Canada)

    I have been working at TELUS part-time for more than 3 years

    Pros

    good pay, good bonuses, lots of tech, lots of opportunities for growth, strong culture, many opportunities to work in different cities in Canada

    Cons

    engagement dependent on management, low value on loyalty for sales, etraining involves little actual learning

    Advice to ManagementAdvice

    Provide more opportunities to be recognized

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Telus is a good stable job that offers lots of opportunities and advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Edmonton, AB (Canada)
    Current Employee - Manager in Edmonton, AB (Canada)

    I have been working at TELUS full-time for more than 8 years

    Pros

    Career advancement, security, and good stock options. Telus gives back to their community and supports a work life balance. They have good benefits and have a life enhancing package. they also have a pension plan.

    Cons

    It is very difficult to get raises and promotions unless you are in with your boss. They only pay your hourly wage based on a 37.5 hour week so every week you are short 2.5 hours on your pay. Managers are not part of the union and therefore do have as many benefits.

    Advice to ManagementAdvice

    the manager wages need to me more comparable to other companies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Awful job for good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Help Representative  in  Edmonton, AB (Canada)
    Former Employee - Customer Help Representative in Edmonton, AB (Canada)

    I worked at TELUS part-time for more than 5 years

    Pros

    Comfortable chairs and rising/lowering desks
    Good pay and benefits.
    Nice facilities and location.
    Food and a small gift at Christmas time. Disturbing lack of free food the rest of the year.

    Cons

    -Managers will try to get you to perform better through fear.
    -Managers often will often play favorites and bend rules for some and not others. Or will use rules as an excuse not to do anything for you.
    -Employee recognition is often fruitless. Performance, tenure milestones, and achievements are usually just recognized via mass departmental email.
    -Too much micromanagement and over emphasis on metrics.
    -Awful shift scheduling system. Shift assignments do not get better with tenure. Expect to work lots of nights and weekends unless you can manage to get a doctor's note advising otherwise.
    -Work systems are often buggy or down
    -Frequently get customers who call in on the phone thinking it's okay to de-humanize and verbally abuse you (worse if you're a woman or have an accent)
    -The union is largely impotent

    Advice to ManagementAdvice

    Stop managing through fear - tech support is awful enough already.
    Less emphasis on metrics. Interrogation on a 5% variance from last month on call length time is demeaning.
    Provide better employee recognition (ie gift card, time off, trophy or plaque). Having a tree planted in your name as a reward is just depressing

    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    misguided or unguided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Edmonton, AB (Canada)
    Former Employee - Manager in Edmonton, AB (Canada)

    I worked at TELUS full-time for more than 3 years

    Pros

    Fair training for employees, good health benefit plan. pay good, on-call pay good.

    Cons

    Management is not organized in terms of span of control. It was hard to determine who is a team lead vs who is the official manager.
    Lots of money spent on marketing, yet a big chunk of the company is telephone line monopoly.

    Advice to ManagementAdvice

    when they find out who is management, they should learn to define reporting structures and work with front-line workers to develop ownership of the work output.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Decent company, terrible micro management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative  in  Edmonton, AB (Canada)
    Former Employee - Customer Care Representative in Edmonton, AB (Canada)

    I worked at TELUS full-time for more than 3 years

    Pros

    It was a comfortable office job, solid starting wage, and well-positioned incremental pay increases. Lots of potential to move up the ladder, if you followed their rules. Loved the culture and the people I worked with, made lots of fantastic friends, great hours. They were receptive and understanding when I needed to pursue another career.

    Cons

    Ridiculous micro-management. There was constantly someone looking over your shoulder, making sure you were doing everything properly. When you treat employees like children, they either will act accordingly, or they will resent the management for not treating them like adults with responsibility.

    Advice to ManagementAdvice

    Treat employees more like employable adults who you trust, rather than assuming that they are doing the job improperly.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Edmonton, AB (Canada)
    Current Employee - Business Analyst in Edmonton, AB (Canada)

    I have been working at TELUS full-time for more than 3 years

    Pros

    There is a culture of improvement which is always providing new opportunities. The benefit packages are incredible. There is a culture of improvement which creates many opportunities for growth. Co workers are great.

    Cons

    There is a lack of training for team management. Divisions within the company have difficulty with working together. That is really the only con.

    Advice to ManagementAdvice

    Provide better training to team leaders. Negativity and defensiveness does not help the frontline workers.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Started working 4 months ago and enjoying every moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Edmonton, AB (Canada)
    Current Employee - Service Technician in Edmonton, AB (Canada)

    I have been working at TELUS full-time for less than a year

    Pros

    Great company to work for. Full paid training, more than fair salary and benefits, employee discounts etc. Good team, good relationship with management. A lot of opportunities for career development.

    Cons

    Like in any big company, there are many things to "repair". Was working for another telecommunications giant on east cost before and can compare. TELUS wins big time.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    TELUS Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Edmonton, AB (Canada)
    Former Employee - Senior Project Manager in Edmonton, AB (Canada)

    I worked at TELUS full-time for more than 10 years

    Pros

    Great place to learn new technology and work with positive personnel

    Cons

    Process is lacking structure and training

    Advice to ManagementAdvice

    Look to train employees on process and systems instead of having peers attempt to train in spare time.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Learning Experience especially for SAP technologies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst  in  Edmonton, AB (Canada)
    Former Employee - Business Systems Analyst in Edmonton, AB (Canada)

    I worked at TELUS full-time for more than 3 years

    Pros

    Work with highly talented colleagues, lots to learn, great talent pool.

    Cons

    No job security, Poor work/life balance, Poor project Planning

    Advice to ManagementAdvice

    Do not lose good talent, work on retention policies

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Declining benefits, stagnant pay but some positives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Edmonton, AB (Canada)
    Current Employee - Manager in Edmonton, AB (Canada)

    I have been working at TELUS full-time for more than 10 years

    Pros

    Work from home helps balance personal and work life
    Discounts on services
    Share purchase plan
    DB pension if you were hired prior to about 2003

    Cons

    Health benefits cut or premiums raised yearly
    Base salaries barely changed since 2003, performance pay programs cut or tinkered with
    Credentials and corporate speak trump experience in competition for advancement
    Little opportunity outside of Burnaby or Toronto even though postings say otherwise

    Advice to ManagementAdvice

    Pay for "performance" has been taken too far, recognize and value solid performers that provide continuity and keep the lights on.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

Worked for TELUS? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.