TELUS

www.telus.com

TELUS Reviews in Edmonton, AB

Updated December 1, 2014
Updated December 1, 2014
611 Reviews
3.8
611 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
428 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

54 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Design Specialist in Edmonton, AB (Canada)
    Current Employee - Senior Design Specialist in Edmonton, AB (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    New Opportunities, new technology, great vision

    Cons

    Very demanding but at the end of the day worth....

    Advice to ManagementAdvice

    Keep people motivated...

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Good Career but thankfully retired...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Single Contributor, Management in Edmonton, AB (Canada)
    Former Employee - Single Contributor, Management in Edmonton, AB (Canada)

    I worked at TELUS full-time (more than 10 years)

    Pros

    Pension, stock program, work from home, medical benefits, vacation time after 15+ years. Generally good coworkers but many giant ego's at the director and above level. Advancement is possible if you're heavily credentialed or connected.

    Cons

    TELUS is good for new management and professional hires to get some experience. However, once you're established there is very little possibility of seeing wage increases. The last 10 years salaries have stagnated, while days off were cut, health benefits co-pay increased and bonus pay (aka performance pay, variable pay) has been tinkered with effectively reducing comp.

    Advice to ManagementAdvice

    Show longer term team members some respect. If a person meets and frequently exceeds some objectives, give them some sort of increase to maintain their standard of living. Costs increase for everyone, not just Darren and the "leadership" team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    TELUS pays but makes you fight every step of the way to keep your status!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Care Representative in Edmonton, AB (Canada)
    Current Employee - Client Care Representative in Edmonton, AB (Canada)

    I have been working at TELUS full-time (more than 3 years)

    Pros

    Great pay, benefits, union coverage is decent and overall a strong company direction.

    Cons

    Willing to kick you at a moments notice!

    Advice to ManagementAdvice

    Before you kick really thing about what it is your doing!

    Recommends
    Approves of CEO
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  5.  

    Interesting work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research and Development Coop in Edmonton, AB (Canada)
    Current Employee - Research and Development Coop in Edmonton, AB (Canada)

    I have been working at TELUS as an intern (less than an year)

    Pros

    Good environment, interesting and diverse opportunities for Co-op's.

    Cons

    Large company, and can be slow to develop projects.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to grow, try new experiences and work with knowledgeable people,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Edmonton, AB (Canada)
    Current Employee - Senior Project Manager in Edmonton, AB (Canada)

    I have been working at TELUS as a contractor (more than 10 years)

    Pros

    competitive wages, chance to work on world class equipment and receive a great benefit package.

    Cons

    compensation lags behind similar companies, office ergonomics can be loud and distracting

    Advice to ManagementAdvice

    management teams should research similar companies compensation methods.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    No motivation for top performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)

    I have been working at TELUS part-time

    Pros

    For a call center great wage

    Cons

    No room for moving up the ladder

    Advice to ManagementAdvice

    Let your top performers decide where they want to be

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Edmonton, AB (Canada)
    Current Employee - Sales Representative in Edmonton, AB (Canada)

    I have been working at TELUS part-time (more than 3 years)

    Pros

    good pay, good bonuses, lots of tech, lots of opportunities for growth, strong culture, many opportunities to work in different cities in Canada

    Cons

    engagement dependent on management, low value on loyalty for sales, etraining involves little actual learning

    Advice to ManagementAdvice

    Provide more opportunities to be recognized

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Telus is a good stable job that offers lots of opportunities and advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Edmonton, AB (Canada)
    Current Employee - Manager in Edmonton, AB (Canada)

    I have been working at TELUS full-time (more than 8 years)

    Pros

    Career advancement, security, and good stock options. Telus gives back to their community and supports a work life balance. They have good benefits and have a life enhancing package. they also have a pension plan.

    Cons

    It is very difficult to get raises and promotions unless you are in with your boss. They only pay your hourly wage based on a 37.5 hour week so every week you are short 2.5 hours on your pay. Managers are not part of the union and therefore do have as many benefits.

    Advice to ManagementAdvice

    the manager wages need to me more comparable to other companies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Awful job for good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Help Representative in Edmonton, AB (Canada)
    Former Employee - Customer Help Representative in Edmonton, AB (Canada)

    I worked at TELUS part-time (more than 5 years)

    Pros

    Comfortable chairs and rising/lowering desks
    Good pay and benefits.
    Nice facilities and location.
    Food and a small gift at Christmas time. Disturbing lack of free food the rest of the year.

    Cons

    -Managers will try to get you to perform better through fear.
    -Managers often will often play favorites and bend rules for some and not others. Or will use rules as an excuse not to do anything for you.
    -Employee recognition is often fruitless. Performance, tenure milestones, and achievements are usually just recognized via mass departmental email.
    -Too much micromanagement and over emphasis on metrics.
    -Awful shift scheduling system. Shift assignments do not get better with tenure. Expect to work lots of nights and weekends unless you can manage to get a doctor's note advising otherwise.
    -Work systems are often buggy or down
    -Frequently get customers who call in on the phone thinking it's okay to de-humanize and verbally abuse you (worse if you're a woman or have an accent)
    -The union is largely impotent

    Advice to ManagementAdvice

    Stop managing through fear - tech support is awful enough already.
    Less emphasis on metrics. Interrogation on a 5% variance from last month on call length time is demeaning.
    Provide better employee recognition (ie gift card, time off, trophy or plaque). Having a tree planted in your name as a reward is just depressing

    No opinion of CEO
  11. 1 person found this helpful  

    misguided or unguided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Edmonton, AB (Canada)
    Former Employee - Manager in Edmonton, AB (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Fair training for employees, good health benefit plan. pay good, on-call pay good.

    Cons

    Management is not organized in terms of span of control. It was hard to determine who is a team lead vs who is the official manager.
    Lots of money spent on marketing, yet a big chunk of the company is telephone line monopoly.

    Advice to ManagementAdvice

    when they find out who is management, they should learn to define reporting structures and work with front-line workers to develop ownership of the work output.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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