TELUS International Philippines

  www.telusinternational.com.ph
  www.telusinternational.com.ph

TELUS International Philippines Reviews

Updated October 30, 2014
Updated October 30, 2014
22 Reviews
3.2
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Javier Infante
9 Ratings

Employee Reviews

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  1.  

    Best job of my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS International Philippines

    Pros

    - flexible work schedule
    - great work life balance

    Cons

    - nothing much to say

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Enlightening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS International Philippines

    Pros

    Great Employee incentives and growing

    Cons

    Opportunity to move up into management

    Advice to ManagementAdvice

    Listen

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Not the greatest...certainly did not meet the expectations I had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at TELUS International Philippines full-time (more than an year)

    Pros

    Hourly rate is better here than most call centers in Las Vegas, opportunity in some campaigns to make monthly incentive.

    Cons

    Terrible, terrible, TERRIBLE management! I've never seen such awful leadership in my life, and I've worked at Sitel. The caliber of people they will hire is pretty poor, anyone who can speak English and pass an FBI background check is hired on. I also can't tell you how many people I've seen be let go for really mundane or questionable reasons, but bad employees stick around even though they've committed the same or worse infractions. I'm approaching a year there, and it's quite frustrating to see such terrible direction, supervision, organization, and decisions being made. Not only that, but in the year I've been there, I've seen three or four campaigns lose their contracts, and that means at least 1000 people have been laid off.

    Advice to ManagementAdvice

    There is a TON of potential in this company. It could easily be one of the best places to work in Las Vegas, as the ideals of its parent company are SO strong. However, a lot of changes need to be made. TELUS Int'l could either have the reputation of Zappos...or Sitel. Right now, Sitel may even be winning...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Las Vegas Branch is run by deceitful people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Las Vegas, NV
    Current Employee - Trainer in Las Vegas, NV

    I have been working at TELUS International Philippines full-time (less than an year)

    Pros

    Department colleagues and management were excellent; therefore, I enjoyed my time here and learned about management structure.

    Cons

    I was not supported by some of the upper management on certain projects so it made the work environment stressful.

    Advice to ManagementAdvice

    Treat employees fairly and support them.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Extra Added Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at TELUS International Philippines full-time

    Pros

    Easy Hire if your looking for a quick job and the Canada Background Check is not as heavy as the US version so Felons can apply.

    Cons

    Quick turnover
    Pay is Low!
    Management Sexually harasses staff

    Advice to ManagementAdvice

    Value the Teir 1 staff as that is the first Level of support as well as revenue.
    Listen to you workers!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Future is kinda friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Cubao (Philippines)
    Former Employee - Technical Support Representative in Cubao (Philippines)

    I worked at TELUS International Philippines full-time (more than an year)

    Pros

    Tech allowance is very good.
    Telus University for those who wants to get a degree.
    There are Friday threats.

    Cons

    Politics is very obvious
    Very few sick leaves
    career path

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Worst company I've beem to so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cubao (Philippines)
    Former Employee - Customer Service Representative in Cubao (Philippines)

    I worked at TELUS International Philippines full-time (less than an year)

    Pros

    Work location is easily accessed because its in cubao

    Cons

    1. Pay and benefits are not competitive.
    2. Job postings doesnt reflect actual schedule.
    3. Stressful environment.
    4. lay offs are common.
    5. Unreliable superiors and management.
    6. Cut throat relationship with teams.
    7. Trainings are useless.
    8. NO BACK PAY.
    9. attrition in the company is higher than mount everest.
    10. Work/life balance doesnt exist.
    11. Overtime is not mandatory but FORCED.
    12. Clients of the account treat you like disposable in a machine.

    Advice to ManagementAdvice

    Your company sucks.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account General Manager in Pasig City (Philippines)
    Current Employee - Account General Manager in Pasig City (Philippines)

    I have been working at TELUS International Philippines full-time (more than 5 years)

    Pros

    I love TELUS International Philippines, they provide great career opportunities. I am the hiring manager of one of the accounts and I prioritize internal applicants for them to experience growth in their career. Most of my team members also got promoted to higher level support teams.The pay is on par compare to the market. Company culture is the best.

    Cons

    Pay is good but additional benefits would be great...

    Advice to ManagementAdvice

    Keep your focus. The company has great potential to grow in the future. The future is friendly!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    vulture culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Interaction Associate in Quezon City, National Capital Region (Philippines)
    Former Employee - Customer Interaction Associate in Quezon City, National Capital Region (Philippines)

    I worked at TELUS International Philippines full-time (more than 5 years)

    Pros

    the mother company has strict security ethics policy
    challenges in the workplace are approached with enthusiasm

    Cons

    reorganization is nonstop without having a clear implementation plan
    positions are being filled up without equal opportunity for the tenured and capable employees

    Advice to ManagementAdvice

    good luck!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    It was fun here until they downsized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Interaction Associate in Taguig (Philippines)
    Former Employee - Customer Interaction Associate in Taguig (Philippines)

    I worked at TELUS International Philippines full-time (more than an year)

    Pros

    Fun work environment. Down to earth people. Great benefits.

    Cons

    The company needs to give better incentives to their top agents.

    Advice to ManagementAdvice

    None.

    Recommends
    Negative Outlook
    No opinion of CEO

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