TELUS Mobility Reviews in Calgary, AB Area

Pros

Positive people environmentand great brand strategy that is recognizable. Lots of human resource program development even if it is not practically applied.

Cons

knee jerk reactions to market conditions. There is an incumbency culture that invades the morale at this company. There needs to be a small business entrpreneurial spirit that is not there.

Advice to Senior Management

Need better planning and open management. Need an emphasis on people management rather than monthly scorecard management. There needs to be a small business entrpreneurial spirit that is not there.

Pros

The compensation wasn't bad. For uneducated people, they aren't going to make any more money anywhere else. The job is fairly challenging but if you're up for it, you can do good.

Cons

What isn't a downside? Management is very bush league. Their retention plan is to keep promising career development but never give it to you. Finally, I found a better job than the one Telus wasn't even offering me! Smartest thing I ever did. Other than that, the hours sucked, the benefits sucked, and a lot of the employees are overweight union types who have been doing the same job for 20 years.

Advice to Senior Management

Get a real job, work for a real company. The management in Calgary is basically rejects out of the oil and gas industry.

Pros

relaxed atmosphere
great co-workers
bennefits are good
pay is more than average for this position
overtime is available
time off is available
I pay nothing per month for my cellphone and get a lot of minutes and features
I get $100 off the price of any cell phone then 40% off the remaining price. soon it will change and we will get free data devices
You get access to things that most people have no idea about. this can be an advantage as long as you dont use it maliciously

Cons

not for me, i am a good worker. if you are an idiot things are different

Advice to Senior Management

keep up the good work
they provide me with statistics on how i perform the job and make suggestions on how i can improve.

Pros

The people you work with are always their to support you. It's a high class place, with people who want to be there. You feel you accomplish things, even if at times they're tiny accomplishments. The pay is pretty decent as well.

Cons

It seems that every time reviews come around, shareholds need more money and they tighten the purse strings on benefits. Frontline employees get more standard holidays than managment and better working benefits (like rate plans, extended health, dental) Unless you're the best at what you do, there is very little room for recognition for somebody who just performs at job level

Advice to Senior Management

You're employees are your employees not because they have to work for you, but because they want to work for you. I understand we're in a business to drive profits, and that the easiest way to free up money is to cut expensese paid to employees. We're you're number one cost. But every time you cut something, or take it away or change how it's handled to other employees you're going to get a disgruntled employee.

Pros

I've worked at TELUS Mobility for over two years now. There have definitely been some growing pains but I think most of them are worked out now. There was a time when I didn't think I wanted to continue working for TELUS but that has changed for the better. Management actually listens to the employees and actions ideas that will contribute to a better workplace. Every company has it's issues but TELUS actually acts on our suggestions. Improvements don't happen overnight but we do surveys each year and I have definitely seen some improvements that have resulted from those surveys. I enjoy going to work each day and my team has become my 'family' at work.
There was a high turnover of employees during my first year but that has changed and I am now seeing that new employees are staying longer. I believe that is a result of the changes made by management. The morale has definitely improved during my tenure.
We are paid better than other call centres and we can work as much overtime as we want. I for one, appreciate the opportunity.
Overall the employers I've worked for TELUS is the first one I want to stay with long-term.

Cons

Being in a call centre environment has its downside of course. It is difficult to get time off on short notice. Just like any call centre we're monitored on so many metrics. I've just learned to do my job but not worry about the metrics. I feel doing the best I can on each call will make the metrics work out. I would also like to see us get a Health Care Spending account added to our benefits.

Advice to Senior Management

Keep up the good work. There have definitely been some positive improvements over the last two years.

Pros

money, money, money. That is, until deduction time.

Cons

The schedule, the treatment, the lack of recognition, the lack of incentive, the 6 minutes a day you get to go to the bathroom or do anything else you might need "personally", the fact that call centre stats - and not brains, skills, and happy customer feedback - are sole indicator of whether a person should qualify for another position in the company. Has it ever occurred to you that a person might perform BETTER given a different task? Not to senior management.

Advice to Senior Management

Start realizing that the people at the bottom of the ladder deserve recognition, that the stats are not the sole indicator of prowess.