TELUS Mobility

  www.telusmobility.com
  www.telusmobility.com
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TELUS Mobility Reviews in Calgary, AB

Updated June 16, 2014
Updated June 16, 2014
157 Reviews
3.9
157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS Mobility President and CEO Darren Entwistle
Darren Entwistle
95 Ratings

Review Highlights

Pros
  • Good place to work with if you care about the work life balance (in 16 reviews)

  • Great Management, talented people and great benefits (in 15 reviews)


Cons
  • Salary needs to be more competitive (better off to leave & come back to receive market level compensation), work/life balance is minimal at best (in 4 reviews)

  • Senior management does not communicate well and there is a lack cohesiveness within the different business units (in 6 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's not your typical Telco.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Calgary, AB (Canada)
    Former Employee - Project Manager in Calgary, AB (Canada)

    I worked at TELUS Mobility as a contractor for less than a year

    Pros

    Agile for a big 3
    management ok

    Cons

    corporate ethos
    work in a box

    Advice to ManagementAdvice

    20% freedom to work other areas for experience.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Calgary, AB (Canada)
    Former Employee - Manager in Calgary, AB (Canada)

    I worked at TELUS Mobility full-time for more than 10 years

    Pros

    Great tools, processes, learning & development, advancement opportunities, work from home flexibility & benefits plan

    Cons

    Salary needs to be more competitive (better off to leave & come back to receive market level compensation), work/life balance is minimal at best

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Data Network Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at TELUS Mobility part-time for more than 3 years

    Pros

    Well paying job while in school. Management was good and people were friendly.

    Cons

    Tough to do long term. Used to be flexible with student schedule but changes made me leave. To get into different roles there seems to be a bit favoritism.

    Recommends
    Positive Outlook
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  5.  

    great workplace great environment and great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Loyalty & Retention Specialist  in  Calgary, AB (Canada)
    Former Employee - Client Loyalty & Retention Specialist in Calgary, AB (Canada)

    I worked at TELUS Mobility full-time for more than a year

    Pros

    great pay, flexibility with work you can trade shifts easily not constantly requiring managers permision, amazing people to work with.

    Cons

    its a call center environment so offcourse the con would be always being busy as well as dealing with a lot of client abuse

    Advice to ManagementAdvice

    atleast have the ability to terminate with warning if the call if client is going way out of line

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great job for Students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Calgary, AB (Canada)
    Former Employee - Sales Representative in Calgary, AB (Canada)

    I worked at TELUS Mobility part-time for more than 3 years

    Pros

    Lots of commission can be made, making it an ideal job for students. The amount of work varies from store-to-store, but the amount of income someone makes is very dependent on their ability to sell. this job is a great way to get yourself in the door for sales related jobs

    Cons

    lots of repetition and monotonous work, clientele always shoot the messenger when they have mobility problems. The amount of unhappy clientele you have to deal with is very high, even if you were not the representative that made them unhappy, you are expected to fix their problems

    Advice to ManagementAdvice

    streamline the process and also ensure that the employees from corporate telus are on the same page as employees in the store. there have been too many times where i have called the employee assistance center, also known as channel care, and they have provided me with wrong information

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great to make quick cash and learn sales skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Calgary, AB (Canada)
    Current Employee - Sales Representative in Calgary, AB (Canada)

    I have been working at TELUS Mobility full-time for more than a year

    Pros

    Great pay for amout of work, develop interpersonal skills

    Cons

    Stress, a lot of system outages. No social life and no consistent scheduled.

    Advice to ManagementAdvice

    create consistent scheduals

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not a long term choice, unless you are targeting their R&D / Technology business units

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Network Associate  in  Calgary, AB (Canada)
    Current Employee - Data Network Associate in Calgary, AB (Canada)

    I have been working at TELUS Mobility full-time for more than a year

    Pros

    Competitive pay, great benefits, clear corporate vision and goals, unionized workplace is likely the reason why the schedule and pay structure is so stable and predictable...which is a pro for many.

    Cons

    Really, the job itself was a giant con. I took it and stayed at it because I was working my way through university and needed a steady, low demand job. The job consists of continual abuse from customers and perpetual micro-management from your manager. These drawbacks certainly aren't unique to Telus Mobility (it's the call centre industry as a whole) but they certainly haven't found a way to make a thankless job a little less sucky.

    Advice to ManagementAdvice

    I wish I had advice. I don't envy management within customer care operations as I have worked in enough call centres to realize the many challenges they face with convincing unengaged team members so as to avoid explaining why numbers might be bad for upper management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Brutal work environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)

    I worked at TELUS Mobility full-time for more than 10 years

    Pros

    wage & holidays were ok

    Cons

    shift work for most of the depts, union, micromanaged

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Marketing manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at TELUS Mobility

    Pros

    Positive people environmentand great brand strategy that is recognizable. Lots of human resource program development even if it is not practically applied.

    Cons

    knee jerk reactions to market conditions. There is an incumbency culture that invades the morale at this company. There needs to be a small business entrpreneurial spirit that is not there.

    Advice to ManagementAdvice

    Need better planning and open management. Need an emphasis on people management rather than monthly scorecard management. There needs to be a small business entrpreneurial spirit that is not there.

    Recommends
    Approves of CEO
  11. 3 people found this helpful  

    Terrible experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service  in  Calgary, AB (Canada)
    Former Employee - Customer Service in Calgary, AB (Canada)

    I worked at TELUS Mobility

    Pros

    The compensation wasn't bad. For uneducated people, they aren't going to make any more money anywhere else. The job is fairly challenging but if you're up for it, you can do good.

    Cons

    What isn't a downside? Management is very bush league. Their retention plan is to keep promising career development but never give it to you. Finally, I found a better job than the one Telus wasn't even offering me! Smartest thing I ever did. Other than that, the hours sucked, the benefits sucked, and a lot of the employees are overweight union types who have been doing the same job for 20 years.

    Advice to ManagementAdvice

    Get a real job, work for a real company. The management in Calgary is basically rejects out of the oil and gas industry.

    Doesn't Recommend
    Disapproves of CEO

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