TELUS Mobility Reviews

Updated March 14, 2015
17 reviews filtered by
  • Calgary, AB, Canada Area
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2.8
17 Reviews
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TELUS Mobility President and CEO Darren Entwistle
Darren Entwistle
8 Ratings

17 Employee Reviews

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  1. Strong Vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Channel Manager in Calgary, AB (Canada)
    Former Employee - Channel Manager in Calgary, AB (Canada)

    I worked at TELUS Mobility full-time (more than 8 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Current president has a strong vision to take the company forward

    Cons

    Compensation level could be better

  2. JUST NOT LIKE THE OLD DAYS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative Retail Store in Calgary, AB (Canada)
    Current Employee - Sales Representative Retail Store in Calgary, AB (Canada)

    I have been working at TELUS Mobility full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good pension coming from a retail job. Really can't get fired unless you REALLY screw up

    Cons

    No work life balance like they praise, expect to work very hard and get fake thanks from management. Getting an answer from management in regards to anything is always a beat around the bush style nothing is answered directly. Don't expect to get any promotions or transfers to another store. Management rathers hire from the street instead of from within. Commission and management expectations are way out of line. Don't step on any tes other than your manager. Ifyou voice a concern expect it not to go past your manager

    Advice to Management

    Stop hiring young kids off the street. Experienced reps are your backbone

  3. Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)

    I worked at TELUS Mobility full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Not really any good reason if you want to work for telus get in on the business side

    Cons

    Alot of cons to much to put here strong favoritism for one but many others

    Advice to Management

    Be managers

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  5. It's not your typical Telco.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Project Manager in Calgary, AB (Canada)
    Former Contractor - Project Manager in Calgary, AB (Canada)

    I worked at TELUS Mobility as a contractor (less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Agile for a big 3
    management ok

    Cons

    corporate ethos
    work in a box

    Advice to Management

    20% freedom to work other areas for experience.

  6. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Calgary, AB (Canada)
    Former Employee - Manager in Calgary, AB (Canada)

    I worked at TELUS Mobility full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great tools, processes, learning & development, advancement opportunities, work from home flexibility & benefits plan

    Cons

    Salary needs to be more competitive (better off to leave & come back to receive market level compensation), work/life balance is minimal at best

  7. Data Network Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)

    I have been working at TELUS Mobility part-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Well paying job while in school. Management was good and people were friendly.

    Cons

    Tough to do long term. Used to be flexible with student schedule but changes made me leave. To get into different roles there seems to be a bit favoritism.

  8. great workplace great environment and great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Loyalty & Retention Specialist in Calgary, AB (Canada)
    Former Employee - Client Loyalty & Retention Specialist in Calgary, AB (Canada)

    I worked at TELUS Mobility full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great pay, flexibility with work you can trade shifts easily not constantly requiring managers permision, amazing people to work with.

    Cons

    its a call center environment so offcourse the con would be always being busy as well as dealing with a lot of client abuse

    Advice to Management

    atleast have the ability to terminate with warning if the call if client is going way out of line

  9. Great job for Students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Calgary, AB (Canada)
    Former Employee - Sales Representative in Calgary, AB (Canada)

    I worked at TELUS Mobility part-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of commission can be made, making it an ideal job for students. The amount of work varies from store-to-store, but the amount of income someone makes is very dependent on their ability to sell. this job is a great way to get yourself in the door for sales related jobs

    Cons

    lots of repetition and monotonous work, clientele always shoot the messenger when they have mobility problems. The amount of unhappy clientele you have to deal with is very high, even if you were not the representative that made them unhappy, you are expected to fix their problems

    Advice to Management

    streamline the process and also ensure that the employees from corporate telus are on the same page as employees in the store. there have been too many times where i have called the employee assistance center, also known as channel care, and they have provided me with wrong information

  10. Great to make quick cash and learn sales skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Calgary, AB (Canada)
    Current Employee - Sales Representative in Calgary, AB (Canada)

    I have been working at TELUS Mobility full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay for amout of work, develop interpersonal skills

    Cons

    Stress, a lot of system outages. No social life and no consistent scheduled.

    Advice to Management

    create consistent scheduals

  11. Not a long term choice, unless you are targeting their R&D / Technology business units

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Network Associate in Calgary, AB (Canada)
    Current Employee - Data Network Associate in Calgary, AB (Canada)

    I have been working at TELUS Mobility full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Competitive pay, great benefits, clear corporate vision and goals, unionized workplace is likely the reason why the schedule and pay structure is so stable and predictable...which is a pro for many.

    Cons

    Really, the job itself was a giant con. I took it and stayed at it because I was working my way through university and needed a steady, low demand job. The job consists of continual abuse from customers and perpetual micro-management from your manager. These drawbacks certainly aren't unique to Telus Mobility (it's the call centre industry as a whole) but they certainly haven't found a way to make a thankless job a little less sucky.

    Advice to Management

    I wish I had advice. I don't envy management within customer care operations as I have worked in enough call centres to realize the many challenges they face with convincing unengaged team members so as to avoid explaining why numbers might be bad for upper management.

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