TELUS Mobility Reviews

Pros

It is a fast-pace environment that provides a good learning experience.

Cons

Lots of re-org throughout the organization. Off-shoring initiatives.

Pros

Great benefits, work life balance if your support allows.

Cons

Too many changes, too much focus on networking over working!

Advice to Senior Management

Pay more attention to experienced staff!

Pros

Benefits, free phone, balance days, stock options

Cons

unqualified people being promoted over qualified individuals

Advice to Senior Management

Support employees in growth

Pros

> Great Pay
> Benefits start on the first day you're enployed (while you're still in training)
> Start with 3 wks vacation and then after 3 yrs you get 4 weeks (plus 3 personal days off)
> Paid sick time
> Performance bonus
> Pension Plan
> Telus shares/stocks
> Community work
> Great deal on cell phone and rate plan
> "Points" are given as rewards when stats are met or for perfect attendance which can be redeemed in items or gift cards from various stores around canada

Cons

> Takes a very long time to get good shifts as it's based on seniority (but this comes because of a GOOD thing as it's very rare that employees leave so it takes longer for posts to become available)

Pros

stability, industry, location, etc. etc.

Cons

lack of opportunity, compensation (base salary)

Advice to Senior Management

retain top talent, compensate accordingly.

Pros

Great benefits for all employees

Cons

largely political environment. promotions are based on relationships rather than merit

Pros

the compensation for the type of work compared to other employers is more than fair and a good benefit package

Cons

It is a very political environment and centres on who you know and how many contacts you can make, abilities comes secondary

Advice to Senior Management

recognize the employees for what they are doing for your company more than you are, they are the reason for your success, the clients only remain because of the service they recieve

Pros

great co-workers
working from home is possible
pay is good compare to competition
possibility of moving up in the company

Cons

not very flexible in allotting personal time
hard to get employee feedback move up the food chain
discussion not always welcome

Advice to Senior Management

should take employee feedback more seriously as they are often on the front-line and aware sometimes of the clients needs

Pros

TELUS is flexible in allowing people to be mobile workers and working remote has a lot of personal benefits,

Cons

TELUS has clawed away benefits since it 'merged' with TELUS Mobility and reduced bonus payouts as well, In general, it has become much more bureaucratic. Expectation is that Life-Work balance is in favour of TELUS

Advice to Senior Management

Take a Pay cut and give it to the employees!

Pros

Great compensation
Lots of training provided
Depending on what department you are in, opportunities to advance

Cons

Calls are monitored and a lot of focus on metrics vs. quality
Lots of calls in the queue can cause burn out for some
Should have more opportunities for employees to use products & services

Advice to Senior Management

Company as a whole needs to focus on quality vs metrics