TELUS Mobility Reviews

Pros

The work life balance is definately a reason to want to work at TELUS. Expectations for performance are high, but there is a balance in the ability to get the job done with your personal life. There is flexibility in terms of time off and needing flexible time.

Cons

Salary and career advancement. It doesn't seem comparable to other similar jobs, and it appears that the path of least resistance for advancement is to threaten to leave, which doesn't foster the right employee morale. Compensation is a trade off for the work life balance

Advice to Senior Management

At a direct leadership level, the competency is very adequate, however there is very little visibility into the senior level of management. More access to leaders would be advisable.

Pros

The company has a young workforce that is eager to work. There is a lot of potential for movement as it is a large company with many different departments.

Cons

Promotions can be hard to come by, more often you have to make a move to another department to snag a promotion. I felt that the company was also underpaying based on similar jobs held by other friends in the same industry. The company was very different in the early years under George Cope, so I think it was a shock to move over to the TELUS Corporate way of doing things.

Advice to Senior Management

Give more autonomy to the employees. There is a lot of top down management, try to engage and have the information cascaded throughout the employees and integrate a bottom up approach.

Pros

Great culture. Innovative and tech-savvy company. Poised to survive in the extremely competitive telecom market. Spirited team-work was promoted and embraced. Younger but competent leadership.

Cons

Cost cutting measures adopted in the aftermath of the complete take-over of Telus Mobility, the Wireless Business Unit by big TELUS from the West in 2006/2007, eroded some of the benefits which made the erstwhile Telus Mobility, a great place to work. I think the loss of exceptionally bright leaders from the Wireless unit such as George Cope, affected morale in the mid-senior management hence the migration of some experienced Telus employees to the competitors. I am afraid that the company will remain mirred in the 3rd spot among wireless players in the Canadian telecom space

Advice to Senior Management

Empower key business leaders in Central Canada who are responsible for driving market share for Telus in the more profitable wireless business unit. Leverage areas of synergy with Bell in order to compete more favourably with Rogers. Better yet, revisit possible merger discussions with Bell. Aware of serious regulatory hurdles but the telecom market needs serious shake-up and Shaw will continue to erode whatever is left in Telus' landline business in the West.

Pros

- In Mobility, most people are friendly and a fun bunch
- Most managers do allow for flexible time if you need to be home

Cons

- pay is sub-par when compared to industry standards; as well as VERY not uniform across departments and teams (even when your job function is the same and work under the same director)
- no opportunities for career advancement and even though they say they support career development, most management does not practice that. They'll only do it if there's something in it for them
- promotions and raises are VERY NOT objective
- too much power in marketing, thus a lot of decisions are not made for the best of all the teams
- knowledge gap across departments
- high # of people in management either lacks skills & knowledge or leadership or both
- company puts too much resources (including $) into the "leadership development program" - where new-grads going into these programs often have unrealistic expectations (i.e. people want to become managers after going through the 2 year program)

Advice to Senior Management

Need to have the right people in management (with both leadership and knowledge), and the focus on your key resources in the company, which are you people. When your employees are happy and are on board, things will progress smoothly naturally.

Pros

Flexible based on your home life etc.. Try to balance everything....

Cons

Political climate. Promotions not allocated fairly at all..... It's sad....

Advice to Senior Management

Be more objective....

Pros

Positive people environmentand great brand strategy that is recognizable. Lots of human resource program development even if it is not practically applied.

Cons

knee jerk reactions to market conditions. There is an incumbency culture that invades the morale at this company. There needs to be a small business entrpreneurial spirit that is not there.

Advice to Senior Management

Need better planning and open management. Need an emphasis on people management rather than monthly scorecard management. There needs to be a small business entrpreneurial spirit that is not there.

Pros

-Better than industry pay standards
-Flexibility with hours (not in the call center though obviously)
-Decent benefits / share options

Cons

-Biased promotions and advancement through connections
-Almost no opportunity for advancement, people stay in their roles for over 10 years
-Offshoring of Canadian Jobs
-Decreasing job security

Advice to Senior Management

Listen to your frontline, listen to your consumers, value Canadian labour. You have no idea how many times clients were relieved I wasnt in India, Guatemala or the Philipines back when I was on the frontline.

Pros

- fast paced, interesting work
- nice people, young team members
- good location, decent benefits
- interesting industry and projects

Cons

- compensation packages degrading quickly
- inexistent work-personal balance
- very limited promotion possibilities
- too much politics and too many cumbersome processes

Advice to Senior Management

Go back to the way TELUS Mobility used to function 5 years ago. Enable your high performers to grow at own pace and offer performance based incentives.

Pros

Very easy going about hours, and work life balance. All in all there are worse places to work. It's generally pretty good.

Cons

Much like almost every place- managers tend to refuse to promote from within. Knowledge sharing is an issue. The company is insanely cheap.

Advice to Senior Management

Promote from within. Invest in infrastructure. Allow lateral moves between organizations. And quite simply- your best sales tools aren't the sales people at all. They're your employees. Provide them with the tools to allow you to get more word of mouth sales.

Pros

busy, full of dynamics, multi-culture environment, good work-life-balance, free personal use of cell phone

Cons

too many processes, and some of them are not effective
too many layers of management, and some of them don't know what they are doing

Advice to Senior Management

Be nimble and be willing to take risk to find out the right and effective way to deal with new challenges and requirement, don't hide behind processes/standards.

Improve knowledge sharing program and infrastructure, it is a 30,000-person company, it is impossible to use meeting to communicate for all critical issues.