TELUS Mobility Reviews

Updated December 3, 2014
17 reviews filtered by
  • Montreal, QC, Canada Area
  • Any Job Title
3.4
17 Reviews
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TELUS Mobility President and CEO Darren Entwistle
Darren Entwistle
105 Ratings

17 Employee Reviews

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  1. Great pay and quality client

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Care in Montreal, QC (Canada)
    Current Employee - Client Care in Montreal, QC (Canada)

    I have been working at TELUS Mobility full-time (more than a year)

    Pros

    It's a great place to work with a high salary compare to big 3. They value you with continue training.

    Cons

    It's a customer service so it come with a lot of frustrated client. Had 5 different team manager in 2 years of work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Worked for the Collection department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Client Account Management in Montreal, QC (Canada)
    Current Contractor - Client Account Management in Montreal, QC (Canada)

    I have been working at TELUS Mobility as a contractor (more than a year)

    Pros

    Only the pay, every year they send out a survey to see what motivates employees to stay there and every year the wage is the number one answer...the only reason why people stand working there for as long as they have.

    Cons

    Terrible direct report management, worst I've ever seen,
    Terrible transparency
    Kindergarden ambiance
    Terrible business etiquettes shown by management
    Terrible communications all over the map...management/employee/support teams

    Advice to ManagementAdvice

    Promote educated employees not smucks who barely know what business etiquettes are...appreciate true talent and set a higher value for hard working employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Had a blast working for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Cornwall, ON (Canada)
    Current Employee - Sales Representative in Cornwall, ON (Canada)

    I have been working at TELUS Mobility part-time (more than 3 years)

    Pros

    The staff and company are great

    Cons

    Everything was easy while working there

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line Agent in Montreal, QC (Canada)
    Current Employee - Front Line Agent in Montreal, QC (Canada)

    I have been working at TELUS Mobility full-time (less than a year)

    Pros

    Good salary, great benefits. co-workers phenomenal. Customers are so fun to deal with. No micro managing

    Cons

    as a new employee the shifts lots of night and week-end

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful

    Great compensation, but too much politics and meddling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Montreal, QC (Canada)
    Former Employee - Customer Services Representative in Montreal, QC (Canada)

    I worked at TELUS Mobility full-time (more than 3 years)

    Pros

    Competitive salary
    Great benefits
    Great training and learning opportunities

    Cons

    A very tough corporate environment to grow within. Lack of opportunities to move upwards. The revolving door is continuous, as there is quite a lot of employee remorse due to lack of opportunities for upward career advancement. Some co-workers were great. Others were back-stabbers who were very self centred and would do anything negative to get management recognition, even at the expense of their own fellow co-workers. Management was guilty of openly showing favouritism to employees they cared more about. Career advancement here solely depends on your manager's approval. If they didn't like or approve of your work, you're stuck wherever you are for the longest time ever, even if you requested to move to another team in a similar role. They would pretend they were satisfied with your work, but would ever recommend you for a promotion. Overall, it's a great place to start off, experience wise, but in terms of building a career, you're in for a very tough challenge ahead.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. L&R

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loyalty & Retention Specialist in Montreal, QC (Canada)
    Former Employee - Loyalty & Retention Specialist in Montreal, QC (Canada)

    I worked at TELUS Mobility full-time (more than 3 years)

    Pros

    Great Pay and benefits if you're a Full time employee
    Awesome Social Committee
    Great people (the good outweigh the bad)
    Unionized Position

    Cons

    The Outbound
    Office Favouritism
    High Disability Rate

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loyalty in Montreal, QC (Canada)
    Former Employee - Loyalty in Montreal, QC (Canada)

    I worked at TELUS Mobility full-time (more than 8 years)

    Pros

    Salary , benefits, a lot managers hate upper management and do their job to get paid , and feel bad they have to be so hard on everybody. Quite sad.

    Cons

    hard work, no help for moms, management turn around every 6 months you can change team,

    Advice to ManagementAdvice

    be more flexible, help new mothers come back to work,should allow people to get at home office set up faster, should look at people individually

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. Waste of time, go work at Koodo if you want a retail job or go in a call centre.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Montreal, QC (Canada)
    Current Employee - Sales Representative in Montreal, QC (Canada)

    I have been working at TELUS Mobility part-time (more than a year)

    Pros

    Friendly Staff Members at store level.

    Cons

    Everything else is a con for anyone over the age of 21.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. An great, exciting company to work for with excellent benefits (if you are in a full time position)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Montreal, QC (Canada)
    Current Employee - Sales Representative in Montreal, QC (Canada)

    I have been working at TELUS Mobility part-time (more than 8 years)

    Pros

    Great pay and perks (employee phone plan, profit sharing plan).

    Cons

    Sales pressure and objectives have increased significantly throughout the years. Part time employee health benefits were very good until recently; was one of the reasons that I stayed with the company for so long. Now they have hardly nothing. Over the past decade, I have felt that they have moved away from their core values from when I started out.

    Advice to ManagementAdvice

    Give equal health benefits for both full time and part time workers as it was before.

    Recommends
    Negative Outlook
    Approves of CEO
  11. Fast-paced, exciting and fulfilling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Account Management in Montreal, QC (Canada)
    Current Employee - Client Account Management in Montreal, QC (Canada)

    I have been working at TELUS Mobility full-time (less than a year)

    Pros

    The base pay was very decent considering the prerequisites for the position and the training was very in-depth. Incredible advantages and pleasant working environment.

    Cons

    Unfortunately, It was very repetitive.

    Advice to ManagementAdvice

    Keep on doing a great job.

    Recommends
    Positive Outlook
    No opinion of CEO

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