TELUS Mobility Reviews

Pros

- Opportunity for growth, if you apply yourself and work hard
- Great core values
- Great pay
- Great benefits
- Work/life balance
- Friendly people

Cons

- Some of the technology used is outdated, which can affect how your job is done (ie: lagging computers, software, etc.), but they are making strides to change that
- Stress level (job duties/department related)

Advice to Senior Management

- Some managers can be some what incompetent, this is easily reflected when you look at team work ethic; while other managers are very helpful. Sort of luck of the draw.

- Processes could be improved with regards to information relayed from department heads/team managers down to team members.

Pros

The people who work here are good and knowledgeable & want to do a good job
There are opportunites to work in your home office
The technology is reasonably new
Work environment / office space is nice

Cons

Projects move slowly
Compensation is below average
Managers are weak
Decisionas take a long time
Bureaucracy
Not an industry leader but a follower

Advice to Senior Management

Go back to running Telus Mobility like it was before the TELUS / Telus Mobility merger. A seperate, nimble company, more like a start-up. Fast decision making, profitable etc. That was why I joined the Mobility side.

Pros

Good pay and benefits. Flexible schedule for part time work during school. Fun and friendly coworkers. Great discounts on phones.

Cons

Not a solid career. Dislike company ethics and selling techniques. Not a fulfilling job. Lack of communication between management and sales reps.

Advice to Senior Management

Care more about the clients, and a little less about making money. Stop making the sales targets so competitive between employees and between stores.

Pros

good benefits package
good experience dealing with difficult customers/situations
hone skills with dealing with public
good training opportunities when time allowed it

Cons

all shifts determined by seniority, even if others transferred from other depts
no flexibility with changing shifts unless requested months in advance
working at-home is a mixed blessing, still must deal with strict shift
must work during holidays unless at company close to 10 years

Advice to Senior Management

management should keep their word on deals made with employees
the phrase 'if technical issues didn't happen, this dept wouldn't be needed' is not a good excuse for issues with telus network that have persisted for years (ie receiving text, incorrect data charges)

Pros

Good Benifits for regular employees

Cons

The istability of current position for oveseass

Advice to Senior Management

Listen to your workers

Pros

Good compensation, but poor treatment of staff

Cons

constant changes in compensation plan

Advice to Senior Management

listen to your stafff

Pros

Culture, job flexibility, open door policy with management

Cons

Compensation could bea little better.

Advice to Senior Management

None

Pros

Technology, smart, relaxed, a growing

Cons

a little indifferent but understandable for such a big company

Advice to Senior Management

Very nice place to work and offcourse the city is also nice

Pros

Good benefit coverage like pension, dental, or health. Telus has a solid reputation as a company in the community. There was some variety in daily work and there were efforts at engaging everyone from the bottom up to contribute time to community service and charities.

Cons

Salary was not competitive with industry standard. Weak on internal promotions or professional development. Senior management does not communicate well and there is a lack cohesiveness within the different business units. Union and management conflict is time consuming and ineffective.

Pros

Great marketing and positive presence in the market and community.
Top of innovation.
Excellent work-life balance, can work from home three days a week.
Good benefits and employee share program.

Cons

Too much structure in place. Projects move slow because of the various gates built in. Politics is plentyful in the department I work in.

Advice to Senior Management

Too much structure in place. Projects move slow because of the various gates built in. Politics is plentyful in the department I work in.