TELUS Mobility

www.telusmobility.com
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TELUS Mobility Reviews

Updated February 24, 2015
Updated February 24, 2015
174 Reviews
3.8
174 Reviews
Rating Trends

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TELUS Mobility President and CEO Darren Entwistle
Darren Entwistle
102 Ratings

Review Highlights

Pros
  • Good place to work with if you care about the work life balance (in 19 reviews)

  • Work from home was enjoyable, many meetings and conference calls to fill the day (in 11 reviews)


Cons
  • work-life balance can be tough to manage, scheduling is all over the place (in 5 reviews)

  • Senior management does not communicate well and there is a lack cohesiveness within the different business units (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, great benefits

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS Mobility full-time

    Pros

    Although large, they care about their employees and there are plenty of perks. The benefits are great as well.

    Cons

    Difficult to move up within the organization. They promote internal candidates first usually, however, there is not much shifting within management to open up positions.

  2.  

    Strong team culture with lots of benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Toronto, ON (Canada)
    Former Employee - Marketing Manager in Toronto, ON (Canada)

    I worked at TELUS Mobility full-time (more than 5 years)

    Pros

    - Strong leadership team
    - Follow through on customer focus
    - Relaxed work environment
    - Great benefit package

    Cons

    - If you want to be a top performer, be prepared to work late on a regular basis
    - Given size of organization, difficult to influence system level changes

    Advice to ManagementAdvice

    - Working from home flexibility may actually harm work life balance if you have little control over "turning off" work

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Stayed too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Toronto, ON (Canada)
    Former Employee - Marketing Specialist in Toronto, ON (Canada)

    I worked at TELUS Mobility

    Pros

    Great work balance and culture.

    Cons

    No internal promotions of workers in roles for more than 2-3 years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great culture, respect for all teammates, well organized corporate directives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Network Engineering in Scarborough, ON (Canada)
    Current Contractor - Network Engineering in Scarborough, ON (Canada)

    I have been working at TELUS Mobility as a contractor (more than 10 years)

    Pros

    I have experienced many organizational changes over the years yet the company remains in effective growth mode, empowering all workers who wish to contribute. In speaking with peers who moved on to other telecom companies, they look back with appreciation for the culture and organization they left behind. The majority of my peers and leaders are true professionals who care about their work and their team.

    Cons

    In recent years there has been encouragement to work from home. This saves commuting time and stress and can greatly add to an individual's work/life balance with the added benefit of saving real estate and overhead costs for the company. It's primarily a win-win, however, when visiting the office there is a discernible lack of vitality and collaboration as the majority of people are not there. It's a bit lonely and we lose the value of gathering face-to-face to work though challenges and stay connected. Conference calls only go so far, yet I save two plus hours of stressful driving most days so I shouldn't complain so long as I avoid becoming a hermit!

    Advice to ManagementAdvice

    Management would do well to offset the isolating effects of working from home by gathering their local teams at least quarterly to follow a simple agenda for admin and project updates, then do some socializing to enrich the team with the human quotient. For example, fun days seem to be a great concept that has been left behind. Take a peek at Google and get creative with some perks!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    basic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS Mobility

    Pros

    belief in community and giving back

    Cons

    changing environment to be more like competitors

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Good governance team work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at TELUS Mobility

    Pros

    Great culture right product and team

    Cons

    Too many Org change every year

    Advice to ManagementAdvice

    Have clear vision on products

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Store Manager, Learning Specialist, Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Markham, ON (Canada)
    Former Employee - Store Manager in Markham, ON (Canada)

    I worked at TELUS Mobility full-time (more than 8 years)

    Pros

    Amazing training program! focus on career development. Lots of places to move up in the company. Lots of support from your support person. Great discounts and employee plans

    Cons

    none! Telus is the best place i've ever worked at. Been there for 8+ years.

    Advice to ManagementAdvice

    i dealt with floor managers and back room managers. When i was a manager i was always on the floor. To all managers, don't be a back room manager! your staff needs yo on the floor!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company to work for at first but that changes quickly as you build you time working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    I worked at TELUS Mobility full-time (more than 5 years)

    Pros

    Good fast paced environment and the company invests in the tools and systems you need to do your job and to do it right.

    Cons

    Pay is terrible unless you are a unionized employee you will never see consecutive increases. Average increase is once every 3 years at best and is below even the cost of living. Telus loves to use the excuse of "investing and building the business" as an excuse for telling people there is not enough money in the budget for a pay increase. Very sad as this was the main reason why I chose to leave as I was well compensated elsewhere.

    Advice to ManagementAdvice

    Spend more time on developing your management team and invest in their own personal development and pay them above the level of which you believe to be at or above industry average for salary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Nice company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS Mobility

    Pros

    People are very nice, great work life balance, people are encouraged to rotate and learn different things

    Cons

    Salary is a bit low than average market

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Amazing benefits but not much movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Toronto, ON (Canada)
    Former Employee - Sales Representative in Toronto, ON (Canada)

    I worked at TELUS Mobility full-time (more than 3 years)

    Pros

    TELUS is a great company to work for. There are a lot of benefits with lots of services available to their employees. They even provide tons of opportunities for the employee to grow.

    Cons

    Your support team is not always the best. There are lots of false promises made with little movement. It is not as easy to move into head office unless you know some powerful people with enough pull. There also seems to be a lot of corporate politics, just like any large organization. TELUS always tries their best making it seem like if you follow through with their available opportunities that you would move up, but that is not always the case. Their benefits are the best in the Canadian telecommunications industry with the best pay.

    Advice to ManagementAdvice

    Instead of making false promises, follow through with your team members' requests. Don't leave them out in the cold. It's one thing to try and giving them lip service but it's another thing to truly act on the promises that are made.

    Recommends
    Positive Outlook
    Approves of CEO

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