TELUS Reviews

Updated August 28, 2015
714 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.8
Rating Trends
Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
452 Ratings

Pros
  • Their work from home policy is beneficial for work life balance (in 94 reviews)

  • Workstyles - can work from home (in 72 reviews)

Cons
  • Zero work/life balance for Tech Support (in 25 reviews)

  • Very different senior management styles across the various business units, making it challenging to work with people across the company (in 15 reviews)

More Pros and Cons

714 Employee Reviews

Sort: Popular Rating Date
  1. Overall Good Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very nice work and life balance

    Cons

    company size is so large that you don't have too many opportunities to know people outside of your department


  2. like the company alot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good pay and breaks and lunches

    Cons

    benefits not thar great to expensive

    Advice to Management

    n/a


  3. Nice Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Las Vegas, NV
    Current Employee - Agent in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    The amount of different people you will meet here is amazing from different culture's race and sexual orientation. Most of the TL's are amazing and helpful They offer a Gym and Game Room free to use during your work hours and the engagement team is always coming up with fun activities. The site director does fun things for the holidays.

    Cons

    Work to Life Balance is horrible. They have a no fault attendance policy as most call centers do but it's really more of a benefit to the company then it is to the employees. The job advancement is horrible and the transferring between campaigns is even worse (if you are on a corrective final you can't move or advance at all). Shift bids are every 4 months and if you have daycare needs don't even bother asking for help as there will be none given. As for the core values that they express so much about and drill into you, I have yet to see them actually put into practice. Some of the things that have happened since my employment make me feel as if I am in high school all over again. There is a lot of room for improvement on quit a few of things.

    Advice to Management

    You really need to change the attendance policy completely. I understand business needs have to be met but you are punishing employees for things they can't control. If there is doctor's documentation missed work time then it should not be held against the employee at all not rolled into 1 occurrence. There should also be certain shifts set aside for employees who have daycare needs as some of the shift's don't work for the single parents as daycare's aren't open past certain times or weekends. Also a little more employee appreciation would help with moral on the floor instead of making everything so business formal. I feel that if some minor adjustments are made then the employees would be happier and this would be a great company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good co-workers

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time

    Pros

    I believe that the most likeable thing at telus are the employees. People there are generally friendly and willing to lend a helping hand

    Cons

    There are a ton of manual and inefficient processes


  6. Good But Limited

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I have been working at TELUS full-time (More than 5 years)

    Pros

    Great Office Nice People Fun Environment Repetitive Work Poor Time Off Benefits

    Cons

    Low Pay Limited Growth Opportunity Harsh Deadlines Heavy Workload Too Many Tasks Added Onto Your Core Function

    Advice to Management

    Please keep jobs clearly outlined and you must raise the annual review raises. They do not match the rate of inflation let alone career growth.


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong vision, awesome people, a truly collaborative culture that works to get things done. It was a super fun place to work

    Cons

    It is still a big company with many legacy protocols and thinking. The startup mentality is alive and well but don't assume there wont be days of frustration

    Advice to Management

    Focusing on clients is alive and well, but spend some money from time to time you everyone deserves a little fun from time to time


  8. Typical company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at TELUS full-time

    Pros

    Nice and helpful co-worker in their works.

    Cons

    No stock option for employees.


  9. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They are always improving the premises. There's a game room, a gym... whoever is behind that seems to care about their employees.

    Cons

    Management is awful, training is disorganized.

    Advice to Management

    get on the same page


  10. Helpful (1)

    weak leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time

    Pros

    Flexible work styles and lots of opportunity and change Leadership at the top (Jeff Puritt) is strong)

    Cons

    The leadership group below Jeff is a mess; very little accountability; and no vision or plan for how to grow the organization. Pay and benefits are poor and the company attempts to compensate for the low pay by touting the alleged company culture (which does not exist outside Canada).

    Advice to Management

    Get it together and be willing to make the hard decisions required to move forward. Yes, that might mean you have to fire some people or restructure roles and responsibilities (and that would be healthy).


  11. Working Style

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good salary is paid every year Well organized all around Good bonus is paid each year

    Cons

    Bureaucracy in process, company Favoritism rampant in hiring and firing Late night work is common

    Advice to Management

    Transparency is the key to retain talented employees



Showing 714 of 748 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.