TELUS Reviews

Pros

Great training program, benefits start on day one (increase once probation is complete), extremely positive work environment.

Cons

As a customer care rep, day-to-day experiencedepends on the manager you're assigned to. My manager is forward-thinking, involves team in planning events, contests, "team builders". Other teams are worried about not meeting sales targets; I've seen more than one agen close to tears for not meeting hers.

Advice to Senior Management

Give all team members a chance to work on extra projects and have a chance to get off the phones once in a while; not just the ones who are constantly brown-nosing.

Pros

Total compensation, growth opportunities, benefits, strong brand, strong revenue

Cons

Organization strycture, communication, senior level (EVP, SVP) management

Pros

Company is very community and people focused. There is a significant push from management for employees to develop a career path. Training opportunities are available.

Environment is very work-life balanced oriented, ability to work from home and with a flexible schedule.

The work we do is not micro-managed, and team members are given the opportunity to debate different approaches with management.

Cons

Opportunities for advancement are not competitive with standard consulting firms--as a result compensation is not as competitive, especially after the first 3 years (however hours are much more reasonable).

Constant re-orgs/re-structuring are stressful and make it hard to work in a strategic planning setting.

Sometimes getting new ideas implemented you run into some 'old school' directors/managers who shut down innovation.

Advice to Senior Management

Get a handle on the re-orgs.

Pros

For brand recognition and awareness in the population.

Cons

Salaries and work life balance.

Advice to Senior Management

Higher salaries.

Pros

Large National (and some International, but who wants to live in Guatemala !) company with lots of opportunities in various roles and backgrounds. Militarism within union ranks has diminished significantly with large scale attrition of senior members and new, realistic CA's.

Cons

"Competitive Pay" level means well below industry levels, significant clawback in benefits for management over many years with regular increase in costs; very clique management means many jobs/promotions/pay increases go to those with good networks and connections (performance cycle can mean very little)

Advice to Senior Management

Don't use the perceived state of the economy to keep your pay levels below avg as you are losing people - but only the brightest ones, you get to keep the dead wood.

Pros

Great individuals to work with

Cons

Like any big corporation processes come in the way of sleek responsiveness

Advice to Senior Management

Empower staff to make decision without fear of consequences when things head south.

Pros

The work-life balance at TELUS is phenomenal. The option to work from home is very convenient for those who commute long distances.

Cons

Information tend to be silo based. Business units appear reluctant to share.

Pros

Leader in Technology
Great place to learn

Cons

Sometimes work can be repetitive

Advice to Senior Management

Focused and Visionary

Pros

professionalism, honesty, integrity, good enivronment

Cons

rigid thinking, reluctant people, not compensated in an apropriate way

Advice to Senior Management

be realistic

Pros

-high performance company
-great work/life balance
-mobile (aka work from home and office) workforce
-smart team members
-high energy team members
-customer focused
-environmentally/socially responsible
-great benefits/compensation package

Cons

-some inefficiencies in processes/systems used (but getting better)
-complicated organization structure (but getting better)
-some procedures are too rigid to follow (but mandatory) and slows down execution

Advice to Senior Management

-figure out how to lean out some of the heavy "red tape" procedures within the company to speed execution of initiatives