TELUS Reviews

Updated August 26, 2014
Updated August 26, 2014
561 Reviews

3.9
561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
409 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 83 reviews)

  • Their work from home policy is beneficial for work life balance (in 65 reviews)


Cons
  • Shift work is always very hard on work-life balance (in 23 reviews)

  • Senior management values did not translate to strong middle management (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative  in  Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time for less than a year

    Pros

    You get benefits after 90 days, pay is usually at least 12 an hour depending on the campaign. Big cafeteria,

    Cons

    HR can mess up your paycheck and you have to FIGHT to get your money because no one will believe you are right. Campaigns are always closing, forcing you to try and transfer and hope other campaigns will accept you as you have to interview again. There is room for advancement...........if your campaign doesn't close before you get the opportunity to shine.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fun, and enjoyable place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at TELUS full-time for less than a year

    Pros

    Great pay, benefits, and always room to grow with the company

    Cons

    Not really stable, campaigns always closing

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    I had met some of the friendliest and professional people at this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Validation Specialist  in  Las Vegas, NV
    Former Employee - Validation Specialist in Las Vegas, NV

    I worked at TELUS full-time for less than a year

    Pros

    I love how the atmosphere is laid back and the dress code was casual.

    Cons

    I didn't like the occurances worked and also the job security.

    Advice to ManagementAdvice

    Improving the training materials.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative  in  Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time for more than a year

    Pros

    They had flexible hours and access to phones during lunch.

    Cons

    Management dont show interest in their employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great people/team members, high workload on a small team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager
    Former Employee - Product Manager

    I worked at TELUS full-time for more than a year

    Pros

    Flexible work hours, work from home. Collaborative teams across the company, even with remote offices. I worked on a small team, and genuinely enjoyed the company of my peers, and would socialize with them outside of work.

    Cons

    Small team, insufficient resources when managing multiple product lines. You'll have to wear multiple hats and getting campaigns off the ground can get caught up in process and really slow things down

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Perhaps the best company I've worked for in the past decade.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Communications
    Former Employee - Corporate Communications

    I worked at TELUS full-time for more than 5 years

    Pros

    If you're on a good team/department you'll find the following is true:
    - Great opportunities to learn and grow your career
    - Highly successful, innovative and organized teams
    - Excellent benefits, perks and incentives for those who work hard
    - Incredibly talented and gracious professionals to work with
    - Flexible work schedules/styles; working remotely is common and little micro-managing

    Cons

    - Transparency is still an issue between HR/executives and general employees
    - Some rules don't apply to all employees across the board

    Advice to ManagementAdvice

    Be open and honest with your team. They don't mind hearing the truth even if it isn't positive.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    It's a growing company, still on the stage of experimenting the structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at TELUS full-time for more than a year

    Pros

    Co-workers are young adults - not immature but not close-minded - so I get along with them. For some reason, they attract decent workers. The office was spacious and vibrant. My supervisors have a lot to improve, but they just got the job from being a customer service representative so they're merely grasping. The good thing though is they promote from within first before searching for an outside candidate if there is an open position.

    I like the freedom to do what I wish, which can turn into a disadvantage for the company.

    Cons

    The training period could improve. It's too long and so it got too boring. The trainer gave us too many breaks, told unrelated stories and showed random videos on YouTube just to fill in the time. A lot of times, we just watch him use his iPhone or write an email on the projector. Then the final examination was too brief that it irate two people on our class into quitting.

    There is terrible communication between departments. HR people don't know that they have a new position open. The supervisors are guessing when the agents ask them questions, which led to misinformation.

    For me, and this is based on my personality, the job as a call center agent was boring. I sit on my computer all day and does the same thing. It felt like I'm only using 0.02% of my brain. This is a con for the job, not for the company.

    Advice to ManagementAdvice

    The company policies are not strongly implemented - work on it.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great learning experience working in an outsource call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst  in  Las Vegas, NV
    Current Employee - Fraud Analyst in Las Vegas, NV

    I have been working at TELUS full-time for more than a year

    Pros

    Great location close to home saved on gas

    Cons

    High turnover and a business dress code is needed

    Advice to ManagementAdvice

    communication with employees needs little improvement

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Not Very Good - No Teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time for less than a year

    Pros

    Good benefits, some good people stuck in a terrible organization.

    Cons

    Lower level management only wants to advanced their own career. They had no concern for customers and their direct reports. They are absolutely clueless.

    Advice to ManagementAdvice

    Place sucks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    good working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  New Market, IN
    Current Employee - Customer Care Representative in New Market, IN

    I have been working at TELUS full-time for more than 5 years

    Pros

    aside from working environment the people is so accommodating

    Cons

    some compensation is not good for employee

    Advice to ManagementAdvice

    to create a program that will make employee motivtated

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