TELUS Reviews

Updated April 19, 2015
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3.8
642 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
433 Ratings

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)

Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Pros and Cons

Employee Reviews

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  1. Great company with flexible work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Can work from home for many positions, great people, amazing corporate environment.

    Cons

    Cannot think of any :)

  2. Helpful (1)

    Telus Las Vegas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at TELUS full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I met some good people here.

    Cons

    There is no room for professional growth and there is rampant nepotism at the management and supervisor levels.

    Advice to Management

    Promotions should be based on merit not social order.

  3. Loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative (Netflix) in Las Vegas, NV
    Former Employee - Customer Service Representative (Netflix) in Las Vegas, NV

    I worked at TELUS full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    They had a game room, and they were awesome

    Cons

    Can't think of any now

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    24 Hour Place, so alot of flexibility Schedule Wise.
    Point system that allows for a lot of days off.

    Cons

    Cares little about customer satisfaction when it comes to technical support for their divisions.
    Promotions are about brown nosing and friends as opposed to qualifications.

    Advice to Management

    If you want to actually achieve Customer Satisfaction, stop focusing on trying to shrug them off with pre-made emails that don't actually solve technical issues.

  6. Helpful (1)

    Telus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Las Villas, AZ
    Current Employee - Customer Services Representative in Las Villas, AZ

    I have been working at TELUS full-time (more than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The company itself is in a great location. There are many amenities to provide a fun, active, environment with areas to also to relax. The are restaurants that some onsite to sell food inside and food trucks outside. A lot of money has been spent to make the space aesthetically pleasing.

    Cons

    low pay and minimum paid time off, horrible benefits, being a minute late two times could cost you your job, no chance for advancement, overly strict call center environment where every minute is timed, low pay, jobs can end with little notice due to outsourcing,

    Advice to Management

    The people hired are responsible adults that passed the interview process, have adequate education, and work hard. Even call centers should treat people as adults that can make decisions and manage their time.

  7. Helpful (2)

    strong CSR culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time (more than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    CEO commitment to CSR creates unique pride for philanthropy and sustainability of the global environment

    Cons

    CSR external culture does not translate to management and employees internal culture.

  8. Helpful (1)

    Decent pay and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV

    I worked at TELUS full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You get benefits after 90 days, pay is usually at least 12 an hour depending on the campaign. Big cafeteria,

    Cons

    HR can mess up your paycheck and you have to FIGHT to get your money because no one will believe you are right. Campaigns are always closing, forcing you to try and transfer and hope other campaigns will accept you as you have to interview again. There is room for advancement...........if your campaign doesn't close before you get the opportunity to shine.

  9. Helpful (1)

    Human Resource department is a complete joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at TELUS full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and insurance after probation period.

    Cons

    Horrible Human Resources department, when I was hired in 2011, they flat out lied to my whole entire class, they told us it was technical support when it was not, I transferred to another department after almost 2 yrs, then a year later, they sent my position to another country then had the gall to tell me I was not rehirable. I also recommended someone there and they had a horrible experience as well.

    Advice to Management

    Try not lying to employees.

  10. Fun, and enjoyable place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at TELUS full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pay, benefits, and always room to grow with the company

    Cons

    Not really stable, campaigns always closing

  11. I had met some of the friendliest and professional people at this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Validation Specialist in Las Vegas, NV
    Former Employee - Validation Specialist in Las Vegas, NV

    I worked at TELUS full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I love how the atmosphere is laid back and the dress code was casual.

    Cons

    I didn't like the occurances worked and also the job security.

    Advice to Management

    Improving the training materials.

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