TELUS Reviews

Updated March 24, 2015
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3.8
636 Reviews
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Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
432 Ratings

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)

Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Pros and Cons

Employee Reviews

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  1. Much like a chicken factory

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS

    Pros

    Average salary, some positions are less stressful than others

    Cons

    Unethical HR, they will avoid paying fairly by using legal back holes, the same goes for unfair indemnizations, deficient parking lot, don't pay overtime as required by law, stressful environment, vulture culture, lousy perks, long hours

    Advice to ManagementAdvice

    Management is easily as replaceable. Corporate and board of directors should try to profit less they already do and provide more benefits and specially more time for employees to share with their families. Or to be fair and pay for what they take. Unfortunately, judicial systems are under the submission of corporate power.

  2. Great colleagues, some great leaders and some not so great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager II in Montreal, QC (Canada)
    Current Employee - Project Manager II in Montreal, QC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Work from home options.
    Benefits.
    Pension matching up to $2500/year (varies by position)
    Stock matching
    Cell plan discounts.
    Great supportive colleagues.

    Cons

    Pay is slightly below average but work from home and flexibility makes up for it...for the most part.

    Some leaders promote who they like, not who is qualified especially in call centre environments.

    Strict travel policies, I never met one of my managers face to face in the two years I worked for him.

    Advice to ManagementAdvice

    Promote qualified people. A degree does not equate to qualification. You'd rather promote a university graduate verses a qualified employee with over ten years of service to the organization but lacks a degree? Ask yourself what the better investment is in terms of loyalty and internal engagement.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Working at TELUS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Calgary, AB (Canada)
    Current Employee - Operations Manager in Calgary, AB (Canada)

    I have been working at TELUS

    Pros

    Benefits are good, peers are good.

    Cons

    Pay is not competitive unless you are in sales. Overtime is scrutinized. Advancement is tough and unless you are tied in with upper mgmt. it can be a very difficult climb. The Salary for a manager is also not comparative to the amount of hours worked. Well under paid.

    Advice to ManagementAdvice

    Consider engaging employees more and get rid of the Bell curve for rating employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Good company with some terrible upper management. This does not apply to all but to some. Good environment to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    I worked at TELUS full-time (more than 10 years)

    Pros

    Pay is competitive, they have great benefits, there are a lot of peeks. Discounted cell service, good vacation time. Room for growth in the company.

    Cons

    Favoritism, upper management seems to only "look after" their friends and family. Hard to take lieu days as as management professional as there is no time to do so with all the work. Layoffs for restructuring can occur at any given time.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. The best part-time job you can get while studying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Quebec, QC (Canada)
    Former Employee - Sales Representative in Quebec, QC (Canada)

    I worked at TELUS

    Pros

    As long as you are in CORPORATE store you will make a lot a commission money. Total salary range for a part-timer (approx 20hours/week) goes from 20k to 38k depending on your sales skills and the store sales volume. Benefits are great, you get a free smartphone + insurance.

    Cons

    Do not accept, under any circonstances, to work for a TELUS dealer (a non-corporate store), you will have to work twice as hard as in a corporate store but for half the salary and no benefits.

    Advice to ManagementAdvice

    Try to find a way to keep your good part-time employees once they finish their degrees. I had to leave TELUS who i consider the best employer in Canada because they wouldnt even consider me for a finance-side job.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Talented people, complex workplace, overlapping management visions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Toronto, ON (Canada)
    Former Employee - Product Manager in Toronto, ON (Canada)

    I worked at TELUS

    Pros

    Talented crowd pool, benefits are great, company provides many resources to promote learning.

    Cons

    Overly crowded population of managers/directors leading to segregation of teams, lacks in strong mid level management.

    Advice to ManagementAdvice

    Streamline the organization & connect directly with talented employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Telus employs a health work/life balance and performance based compensation strategy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Vancouver, BC (Canada)
    Current Employee - Operations Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 5 years)

    Pros

    -Extended Health benefits
    -Dental benefits
    -Share plans
    -Pension contribution matching
    -Team member discounts on services (mobility, home)
    -Paid training/exam fees
    -Annual performance bonus
    -Annual compensation review
    -Internal points based recognition program (coverts into gift cards, other external merchandise)

    Cons

    -Base salary might be lower than expected

    Recommends
    Neutral Outlook
  9. Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS full-time (more than 5 years)

    Pros

    For this employer there is plenty of opportunity

    Cons

    Within this company it is a complex environment including unions

    Advice to ManagementAdvice

    Simplify the employee experience

    Recommends
    Neutral Outlook
  10. Channel Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS

    Pros

    Company values and vision at President level is solid - customer first approach etc.

    Cons

    Directors and Managers do not represent the same values and its very political. If you are liked you will advance, if you are hardworking but do not participate in the political games, you will not advance.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. pay at telus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS

    Pros

    not the greatest pay its ok

    Cons

    cons minimum wage to start

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