TELUS
3.5 of 5 518 reviews
www.telus.com Vancouver, Canada 5000+ Employees

TELUS Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.5 518 reviews

                             

78% Approve of the CEO

TELUS President, CEO, and Director Darren Entwistle

Darren Entwistle

(381 ratings)

77% of employees recommend this company to a friend
518 Employee Reviews
in

Review Highlights

Pros:
  • "Work - Life balance is implemented and is part of the organization HR strategy"
    in 75 reviews
  • "Their work from home policy is beneficial for work life balance"
    in 61 reviews
Cons:
  • "work/life balance - working from home makes you practically available 24/7 for the work purpose"
    in 21 reviews
  • "Senior management values did not translate to strong middle management"
    in 13 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Fine Place to work

    Business Development (Former Employee)
    Toronto, ON (Canada)

    ProsMost leaders encourage a work life balance and hours are reasonable.
    Pay is fair, if slightly below high end.

    ConsBonus system is poorly explained which created false expectations.
    Pay increases are dependent on other employee's being in 'range or not'.
    Minimal pay increases for internal promotions so make sure you negotiate hard coming in

    Advice to Senior ManagementClaims raises are merit based, but in fact they are not.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Worked my way up the ladder and made good money but the shift work was not worth it in the end

    Data & Network Assistance (Former Employee)
    Calgary, AB (Canada)

    ProsThe pay and benefits are very good - especially as you put in the time. Senior management is very positive and encouraging and the corporate culture is very generous.

    ConsShift work is always very hard on work-life balance. Being in a call centre where you work rotational shifts means you could work 6am-2pm one week and 3pm-11pm the next and a lot of weekends. It makes it very hard to have any outside commitments

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great Work Life Balance

    Anonymous Employee (Current Employee)

    ProsGreat perks, medical benefits, lucrative bonus structure, Health Dollars, work culture, recognition, work from home oppurtunities

    ConsLimited training, work hours more towards PST timezone for people in Ontario

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    TELUS Communications

    Engineering Student (Current Employee)
    Vancouver, BC (Canada)

    ProsGood benefits and perks. Very easy access to learning to advance your own personal skills and knowledge. New grads get to experience many different roles before being expected to settle into one specific.

    ConsBureaucracy.. Everything happens at a snails pace. Average age in the company is 45+ which leads to slow adoption of technologies. A lot of "this is the way we've always done it" style thinking.

    Advice to Senior ManagementThe way employees are treated is great. Better benefits are always a nice touch to keep people around longer.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good flexible work environment

    Senior Manager (Former Employee)
    Toronto, ON (Canada)

    ProsAmazing flexible work options, work life balance. Most employees are mobile and work from home up to 5 days a week.
    Good incentives, share plan and bonus

    ConsPoor base pay, lower than other similar jobs. Also, due to the work form home option, you often end up working late into the night or longer hours than you would at the office. Seems everyone is expected to be "on" all the time and answer emails at any hour.

    Advice to Senior ManagementLook from within before hiring from outside. Respect work hours

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    TELUS- GREAT PLACE TO WORK

    Anonymous Employee (Current Employee)

    ProsManagement from the VP level down is very supportive and focused on continuous, sustainable improvement. Flexible hours allow for Work Life Balance. I have found my peers and support persons to be supportive and have helped me grow my abilities and career exponentially.

    ConsPay is below Market Range

    Advice to Senior ManagementContinue to create and drive a fantastic culture. Career growth is encouraged and we are surrounded by success stories

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very dynamic work environment

    Anonymous Employee (Current Employee)

    ProsTELUS is a fast paced organization that evolves constantly so it's never boring. They encourage employees to think about career growth and change teams/careers to for career development. They encourage work-life balance and has even implemented a mobile working.

    ConsThey have several offices all over and in different time zones which makes it challenging to work together. It's not a 9 to 5 job as you have to accomodate.

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Its a great company to work for

    Customer Systems Engineer (Current Employee)
    Calgary, AB (Canada)

    ProsGood salary nice working environment great benefits

    ConsShift time between 7 30 am and 10 pm even weekends

    Advice to Senior ManagementKeep it up

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great Company to work for

    Sales Manager (Former Employee)

    ProsAll team members treated with respect and they do make you feel that every individual is essential to the company's success

    ConsThey try to manage all different regions with the same playbook. Just because it works in Toronto does not mean that it works in Montreal or Ottawa...

    Advice to Senior Managementmore public displays of recognition

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Telus a great place to work.

    Client Care Representative IV (Current Employee)
    Burnaby, BC (Canada)

    ProsGreat paid training.
    benefits from day one
    great pay
    awesome co workers
    great perks for working for them like a cheap cell phone plan

    Consnothing that I can think of

    Advice to Senior Managementmake more full time positions

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at TELUS reviews and ratings — including employee satisfaction and approval rating for TELUS CEO Darren Entwistle. All 518 reviews posted anonymously by TELUS employees.