TELUS

  www.telus.com
  www.telus.com

TELUS Reviews

Updated December 16, 2014
Updated December 16, 2014
600 Reviews
3.9
600 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
421 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Design Specialist in Edmonton, AB (Canada)
    Current Employee - Senior Design Specialist in Edmonton, AB (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    New Opportunities, new technology, great vision

    Cons

    Very demanding but at the end of the day worth....

    Advice to ManagementAdvice

    Keep people motivated...

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Exceptional Customer Service Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Vancouver, BC (Canada)
    Current Employee - Client Service Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    TELUS is not only customer focussed, but also truly is commited to supporting the community through both volunteer support as well as corporate funding.

    Cons

    Be prepared to do whatever it takes. That being said, extra efforts are noticed and rewarded.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee Services Administrator I in Toronto, ON (Canada)
    Former Employee - Employee Services Administrator I in Toronto, ON (Canada)

    I worked at TELUS part-time (less than an year)

    Pros

    good environment and good approach to employee

    Cons

    not available, there is nothing ro tell

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Analyst II in Calgary, AB (Canada)
    Current Employee - Technology Analyst II in Calgary, AB (Canada)

    I have been working at TELUS full-time (more than 3 years)

    Pros

    Great culture, Great ppl and working environment

    Cons

    Process becomes a challenge differs from region to region, while decent the compensation could be better in an effort to attract new talent

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Telus Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at TELUS as a contractor (more than 5 years)

    Pros

    Worked contract and still able to maintain work-life balance. As a contractor treated Ok. Met and worked with many great people and some now have continued as friends past my departure from Telus (due to Telus suddenly ending all contracts over 3 years in length). I would work for Telus again if the opportunity presented.

    Cons

    Contract wage cut back from starting rate (could be contractor resourcing company I was with too but not truly sure what the driver was or where it came from). Generally many senior mangers are based out west which makes for a challenging "understanding the business out east" environment and getting the right out east processes in place.

    Advice to ManagementAdvice

    Although, wasn't' a front-line or unionized employee, as a dotted-line front line manager (no reporting employees) the corporation's leadership (director level & VP level) need to better understand the contribution front-line mangers with extensive on-the-ground knowledge can make to the business and the value they want and can add to Telus' bottom line and delivery capabilities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good experience but lots of dead weight

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS part-time (less than an year)

    Pros

    Opportunities to work from home and relaxing environment

    Cons

    It wasn't always as technical as I would like.

  8.  

    Unbelievable experience with unbelievable people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Toronto, ON (Canada)
    Former Employee - Business Analyst in Toronto, ON (Canada)

    I worked at TELUS as an intern (less than an year)

    Pros

    The work environment at TELUS was phenomenal. I had a chance to work on many great projects that really helped me grow as a professional and a person.

    Cons

    Working in such a large organization, there are times where it feels as though it can be disjointed. What I mean by this is that there isn't as much synergies between departments as their could be. Further, the on-boarding process could have been better.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Place to work with great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Analyst in Toronto, ON (Canada)
    Current Employee - Technology Analyst in Toronto, ON (Canada)

    I have been working at TELUS full-time (more than 5 years)

    Pros

    - Great Colleagues/Managers
    - Clear Communications from Company updated nearly daily for those interested.

    Cons

    - Lack of Family/Friend plans, whenever I tell them i work for Telus, I get asked the what kind of family discounts you get, and it's kind of embarassing to say. 25% of gear that can be bought at a mobile mall store for 1/3rd the price, and like free Call Display. Not very enticing.

    - Salaries should be hire based on Similiar jobs offered by the big 2, but I'd rather work for the Good Company that cares, than the one that wants to sell Leafs tickets.

    - No Optik TV on the East Coast yet or ever, but thats probably the Ex Rogers/Bell Execs... I mean CRTC's decision (or budgetery concerns at this time, no doubt internet will get faster/cheaper overtime, and everyone I know is dying to get out of the Duopoly for everything from their internet, cell phones, tv...

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst in Vancouver, BC (Canada)
    Former Employee - Marketing Analyst in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Work from home policy and great benefits (incl a great share plan and pension matching).

    Cons

    Sometimes hard to move up within your team, easier to make lateral moves.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Was an OK overall experience at TELUS. Could have been better though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Helpdesk Specialist in Montreal, QC (Canada)
    Former Employee - Business Helpdesk Specialist in Montreal, QC (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    -Competitive wages in the industry
    -Some helpful co-workers I eventually ended up being great friends with
    -Decent perks & benefits (profit sharing, RRSP and bonus)
    -$15 mobile plans for employees

    Cons

    -Some awful co-workers who try to intoxicate the corporate culture. Lots of backstabbing and office politics
    -Get blamed for the least mistake, and no one willing to take responsibility, instead shifting the blame on others
    -Lack of opportunities for career growth. Moving up to managerial roles can be challenging, require enormous amounts of time, and is based on who knows who (favouritism)
    -Some awful team/senior managers who apply lots of double standards to the work place, and target minorities especially. (I saw lots of good people quit/leave because of this)

    Advice to ManagementAdvice

    -Take action and fire employees who bring in a negative and toxic corporate culture to the work place. I understand most of the employees are unionized, and making such bold decisions can sometimes be tough. However, this is very essential in order to foster a positive team environment.
    -Reshuffle the management team on a regular basis. Some of them apply lots of double standards and are guilty of open favouritism.
    -Implement an independent employee review process whereby management is thoroughly assessed. Those guilty of poor management need to be fired.

    Recommends
    Neutral Outlook
    No opinion of CEO

TELUS Photos

Work at TELUS? Share Your Experiences

TELUS

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.