TELUS

www.telus.com

TELUS Reviews

Updated January 29, 2015
Updated January 29, 2015
613 Reviews
3.8
613 Reviews
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TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
428 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

Employee Reviews

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  1.  

    The future is friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst III
    Current Employee - Systems Analyst III

    I have been working at TELUS full-time (more than 3 years)

    Pros

    I joined Telus on 2010 as a Co-op student and got hired full-time in 2011 thanks to a lucky break in a project. They match stock purchases to a certain % and the employee phone plan has saved me thousands over the years. Most of my co-workers are pleasant to deal with and the work-life balance is top notch.

    Cons

    I'm in a team full of top-performers so it's harder to get recognized. Some people abuse the relaxed working environment to slack off. Despite being in the same department, inter-team politics make it difficult to be as progressive as possible. Upper management gives the impression of a senior citizen trying to be hip with the youngsters on facebook with how they're dealing with new tech such as Big Data and Agile.

    Advice to ManagementAdvice

    New technology is always welcome, and we need to adapt to stay relevant in the future. At the same time, it doesn't make sense to push for certain technologies to be applied in areas that don't make sense. Agile is not 50% cheaper and 50% faster: stop buying into the market buzz from the evangelists. Bring John Beattie out of retirement, none of the VPs have come close to filling his shoes.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Design Specialist in Edmonton, AB (Canada)
    Current Employee - Senior Design Specialist in Edmonton, AB (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    New Opportunities, new technology, great vision

    Cons

    Very demanding but at the end of the day worth....

    Advice to ManagementAdvice

    Keep people motivated...

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Exceptional Customer Service Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Vancouver, BC (Canada)
    Current Employee - Client Service Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    TELUS is not only customer focussed, but also truly is commited to supporting the community through both volunteer support as well as corporate funding.

    Cons

    Be prepared to do whatever it takes. That being said, extra efforts are noticed and rewarded.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee Services Administrator I in Toronto, ON (Canada)
    Former Employee - Employee Services Administrator I in Toronto, ON (Canada)

    I worked at TELUS part-time (less than a year)

    Pros

    good environment and good approach to employee

    Cons

    not available, there is nothing ro tell

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Good Career but thankfully retired...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Single Contributor, Management in Edmonton, AB (Canada)
    Former Employee - Single Contributor, Management in Edmonton, AB (Canada)

    I worked at TELUS full-time (more than 10 years)

    Pros

    Pension, stock program, work from home, medical benefits, vacation time after 15+ years. Generally good coworkers but many giant ego's at the director and above level. Advancement is possible if you're heavily credentialed or connected.

    Cons

    TELUS is good for new management and professional hires to get some experience. However, once you're established there is very little possibility of seeing wage increases. The last 10 years salaries have stagnated, while days off were cut, health benefits co-pay increased and bonus pay (aka performance pay, variable pay) has been tinkered with effectively reducing comp.

    Advice to ManagementAdvice

    Show longer term team members some respect. If a person meets and frequently exceeds some objectives, give them some sort of increase to maintain their standard of living. Costs increase for everyone, not just Darren and the "leadership" team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Analyst II in Calgary, AB (Canada)
    Current Employee - Technology Analyst II in Calgary, AB (Canada)

    I have been working at TELUS full-time (more than 3 years)

    Pros

    Great culture, Great ppl and working environment

    Cons

    Process becomes a challenge differs from region to region, while decent the compensation could be better in an effort to attract new talent

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Telus Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at TELUS as a contractor (more than 5 years)

    Pros

    Worked contract and still able to maintain work-life balance. As a contractor treated Ok. Met and worked with many great people and some now have continued as friends past my departure from Telus (due to Telus suddenly ending all contracts over 3 years in length). I would work for Telus again if the opportunity presented.

    Cons

    Contract wage cut back from starting rate (could be contractor resourcing company I was with too but not truly sure what the driver was or where it came from). Generally many senior mangers are based out west which makes for a challenging "understanding the business out east" environment and getting the right out east processes in place.

    Advice to ManagementAdvice

    Although, wasn't' a front-line or unionized employee, as a dotted-line front line manager (no reporting employees) the corporation's leadership (director level & VP level) need to better understand the contribution front-line mangers with extensive on-the-ground knowledge can make to the business and the value they want and can add to Telus' bottom line and delivery capabilities.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Increasing focus on front-line and lower-level management employee satisfaction and 'engagement'. Strong supporter of flexible work location arrangements (Workstyles) -- encouraging working from home few days a week.

    Cons

    Compensation below market. Middle-management employees with significant additional team leadership accountability do not get properly comp'ed for that.

    With all focus on front-line and lower-level management employees, middle-management got forgotten about. Quite a political place -- it's all about whom you know.

    Advice to ManagementAdvice

    Pay attention to middle-management. Live what is being preached publicly by CEO re: values. A lot of bad team leadership gets hidden by senior managers from executives.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Was an OK overall experience at TELUS. Could have been better though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Helpdesk Specialist in Montreal, QC (Canada)
    Former Employee - Business Helpdesk Specialist in Montreal, QC (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    -Competitive wages in the industry
    -Some helpful co-workers I eventually ended up being great friends with
    -Decent perks & benefits (profit sharing, RRSP and bonus)
    -$15 mobile plans for employees

    Cons

    -Some awful co-workers who try to intoxicate the corporate culture. Lots of backstabbing and office politics
    -Get blamed for the least mistake, and no one willing to take responsibility, instead shifting the blame on others
    -Lack of opportunities for career growth. Moving up to managerial roles can be challenging, require enormous amounts of time, and is based on who knows who (favouritism)
    -Some awful team/senior managers who apply lots of double standards to the work place, and target minorities especially. (I saw lots of good people quit/leave because of this)

    Advice to ManagementAdvice

    -Take action and fire employees who bring in a negative and toxic corporate culture to the work place. I understand most of the employees are unionized, and making such bold decisions can sometimes be tough. However, this is very essential in order to foster a positive team environment.
    -Reshuffle the management team on a regular basis. Some of them apply lots of double standards and are guilty of open favouritism.
    -Implement an independent employee review process whereby management is thoroughly assessed. Those guilty of poor management need to be fired.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Can be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time

    Pros

    Team involvement and community dedication, promote heavily on internal hiring

    Cons

    Doesn't pay nearly as they should especially if you have been promoted multiple times within. Easier to quit get a job elsewhere and go back a year or two later and make significantly more. They should pay their internal employees better when they do get promoted so they don't have to battle with this. A lot of internal systems are archaic.

    Recommends
    Positive Outlook
    No opinion of CEO

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