TELUS

  www.telus.com
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TELUS Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

3.6 528 reviews

78% Approve of the CEO

TELUS President, CEO, and Director Darren Entwistle

Darren Entwistle

(387 ratings)

77% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 83 reviews)

  • Their work from home policy is beneficial for work life balance (in 65 reviews)


Cons
  • Shift work is always very hard on work-life balance (in 23 reviews)

  • Senior management values did not translate to strong middle management (in 14 reviews)

More Highlights
528 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good company culture. Great work flexibility. A lot of project overhead.

    IT Project Manager II (Current Employee) Burnaby, BC (Canada)

    ProsA good company with a mature culture. Very good employee benefits and excellent work flexibility (i.e. work from home options).

    ConsMany complicated work processes are broadly (generically) applied across all divisions. Roles in particular divisions may not exist to support the processes -- leaving gaps and causing difficulties in getting work done. There is a lot of administrative work (reporting the same project metrics many different ways to many different people). Approval requirements to proceed with work behave like roadblocks. As a result, projects progress slowly. Much time is spent on administration rather than executing the projects.

    Advice to Senior ManagementFor efficiency, reduce the amount of repetition for the same work. Choose leaders that nurture talent rather than focus on what staff are doing wrong.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Meh

    Anonymous Employee (Former Employee) Vancouver, BC (Canada)

    ProsAlmost limitless budgets
    Aren't afraid to try new things
    Job stability - you'll never be fired
    Ability to work from home

    ConsToo many micro-managers & managers in general
    Projects approved by committees - panders to highest paid person's opinion
    Highly political work environment with an us vs them attitude between teams
    Senior managers promoted beyond their competency aka: The Peter Principle
    Wages rarely if ever increase

    Advice to Senior ManagementApparently you already know it all - so I have nothing to add

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Awful job for good pay.

    Customer Help Representative (Former Employee) Edmonton, AB (Canada)

    ProsComfortable chairs and rising/lowering desks
    Good pay and benefits.
    Nice facilities and location.
    Food and a small gift at Christmas time. Disturbing lack of free food the rest of the year.

    Cons-Managers will try to get you to perform better through fear.
    -Managers often will often play favorites and bend rules for some and not others. Or will use rules as an excuse not to do anything for you.
    -Employee recognition is often fruitless. Performance, tenure milestones, and achievements are usually just recognized via mass departmental email.
    -Too much micromanagement and over emphasis on metrics.
    -Awful shift scheduling system. Shift assignments do not get better with tenure. Expect to work lots of nights and weekends unless you can manage to get a doctor's note advising otherwise.
    -Work systems are often buggy or down
    -Frequently get customers who call in on the phone thinking it's okay to de-humanize and verbally abuse you (worse if you're a woman or have an accent)
    -The union is largely impotent

    Advice to Senior ManagementStop managing through fear - tech support is awful enough already.
    Less emphasis on metrics. Interrogation on a 5% variance from last month on call length time is demeaning.
    Provide better employee recognition (ie gift card, time off, trophy or plaque). Having a tree planted in your name as a reward is just depressing

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great career with TELUS

    Manager - Planning and Engineering (Current Employee) Calgary, AB (Canada)

    ProsGood share plan, excellent work life balance and endless career opportunities. This is a company who rides on the cutting edge; if you don't enjoy change TELUS is not for you! Excellent contributor to the community!

    ConsSalary compensation works on a bell curve. High performers are well rewarded, however team members who fully contribute can get left behind.

    Advice to Senior ManagementCompensation policy needs to be reviewed. Too many good team members have not received comp in many years. Continuing to reward only the top 20% will harm the company in the long term.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Some areas Great, others not - depends on your Manager and coworkers

    Anonymous Employee (Former Employee)

    ProsProgressive corporate HR practices, evolving technology focus, great brand, good compensation on average, nice offices (typically), evolving product and service base.

    ConsToo focused on sales and sales culture, lack of respect for operations and their contribution to the business. The CEO is a sales persona and it shows

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Mostly good but still room for improvement

    Operations Manager (Former Employee) Vancouver, BC (Canada)

    Pros- National company where there's a lot of opportunity for growth (promotions)... if you're willing to work hard!
    - Company with a good strategy and corporate values
    - "Give where you live" Program with a focus on volunteering and giving back to the community. The company also matches up charitable donations to a certain maximum
    - Good benefits including stock option plan and possibility to chose type of medical coverage
    - Possibility to work from home depending on your role

    ConsBig company with over 30,000 employees.
    It can be really fantastic or pretty bad depending on which department you work in and who your boss is - some inconsistencies. A lot of politics.
    I've worked for that company for over 12 years, I would say 9 years were really good and 3 fairly bad.
    Work life balance can be challenging : high stress, long hours and very competitive environment. Many groups have unlimited priorities.

    Advice to Senior ManagementContinue to work on improving consistency (values and ethics) within your leadership team. Try to stick with agreed priorities rather than keeping on adding to the pile

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Cool people but understaffed

    Technical Support (Former Employee) Taguig (Philippines)

    ProsGreat salary opportunities, good communication within teams, work hours are easy to work with, interview was very simple, staff was friendly, promotes healthy culture and values

    ConsMostly overnight only shifts, not enough people for the amount of workload they give us.

    Advice to Senior ManagementPlease hire more people!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    misguided or unguided

    Manager (Former Employee) Edmonton, AB (Canada)

    ProsFair training for employees, good health benefit plan. pay good, on-call pay good.

    ConsManagement is not organized in terms of span of control. It was hard to determine who is a team lead vs who is the official manager.
    Lots of money spent on marketing, yet a big chunk of the company is telephone line monopoly.

    Advice to Senior Managementwhen they find out who is management, they should learn to define reporting structures and work with front-line workers to develop ownership of the work output.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Good exposure to technology, poor base pay

    Anonymous Employee (Current Employee)

    ProsWorkstyles - can work from home

    ConsNo change in pay over long period

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Decent Environment, OK Work, Meh People

    Programmer Analyst (Former Employee) Mississauga, ON (Canada)

    ProsNice help from supporting team and the work and projects are not that challenging. Work moves at a decent pace, I don't mean to imply that it's slow, just not agile with daily builds or anything.

    ConsNot very lenient hours, dull corporate work life structure, not an energetic team, or a team at all.

    Advice to Senior ManagementMake work more fun, and add some spirit. Manage the office better.

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