TELUS Reviews in Toronto, ON Area

Pros

Good work life balance
Friendly coworkers
Good opportunities to move laterally between business units

Cons

Information sharing within groups is an issue
Inconsistent HR policies regarding promotion
Need for slow, bureaucratic processes to adapt to increased competitive landscape

Advice to Senior Management

Continue to focus on growth markets and opportunities
Avoid redundant upper management positions to increase organizational agility and decision making
Advocate a culture of more calculated risk taking and sharing of information between business units
Encourage employees to be thought leaders and change agents to drive business strategy forward

Pros

- vacation starts at 3 weeks + 3 personal days
- decent benefits - not directly money in the pocket, but it adds up
- dynamic environment, exposure to everything

Cons

- work/life balance is a joke - most of the people are sliced between 3-5 projects at the same time
- processes becoming the purpose of work - passing around the "status reports" is main expectation
- managers tuned out or micromanaging - too many questionable choices at lower management
- senior management not advising of strategy, even talking publicly opposite of intended strategy

Advice to Senior Management

If company wants to change, to reach next CMM level, it has to go in order: people, process, technology. Treating people just as drones and leaving them last in the chain breeds resentment - start from people, put some walk behind "people are greatest assets" talk.

Pros

TELUS is a great organization to work for. From my experience, I've been very fortunate to be surrounded by amazing people! TELUS strongly promotes work / life balance as well, it highly supports a flexible work style (i.e. working remotely in different locations, from home, in office etc).

Cons

The organization highly supports career growth and development, the support all comes down to your immediate manager. So if you have a great manager you are set, otherwise, it could be difficult. This also goes the same way with compensation increases.

Advice to Senior Management

Take good care of your high performers and make sure that they are constantly being challenged and they feel engaged.

Pros

Management likes to promote people within the company
Good opportunities in many locations
Flexible working hours and good family benefits

Cons

High overtime expectation. If you want to move ahead in the company, the overtime is not optional. People who work the extra hours get promoted.

Advice to Senior Management

The leadership needs to keep doing what it's doing with giving great training opportunities and flexible work hours. People feel appreciated.

Pros

pretty good company to work for, lots of young people. decent benefits .

Cons

the company is very cheap and has no long term vision. it is too reactive and is just following what others are doing.

Advice to Senior Management

get rid of the crappy people who are bottom feeders and bringing morale down.

Pros

Great company overall.
Above average compensation and benefits.
Many growth opportunities for career advancement.

Cons

Very demanding pace and volume. Be prepared to work long hours, often!

Advice to Senior Management

Invest more time focusing on making management accountable for team member engagement.

Pros

Opportunity to telecommute
Great teams to work with ... top level technical skills

Cons

Poor communication of significant organizational changes affecting employees and customers
No opportunity for career growth, unless you're the kind of person who spends your days "kissing up" to the "right" people, instead of focusing on delivering top notch services
Does not deliver on compensation promises
Uses global economy as an excuse to reduce compensation, even though the company has not been "hit" by the downturn in global economy (Canada did NOT suffer)
Poor revenue forecasting used as an excuse to reduce salaries of the people who actually do the work that ensures customers remain with the company

Advice to Senior Management

Stop taking your employees for granted
Start communicating on significant organizational changes impacting employees and customers
Start rewarding high performers appropriately
Stop limiting rewards and recognition tools

Pros

Provides multitude of learning opportunities, work/life balance options such as working from home/remotely, good benefits including money and extra days off for work/life balance opportunities to volunteer and donate to charities with corporate matching, access to productivity tools such as smart phones and collaboration software, great communication from HR and senior leaders, clear and proven corporate strategy and direction, and great technology.

Cons

Sometimes unclear how to advance your career from your current role and to obtain relevant information. Does not have enough products and services in Ontario and eastern Canada, compared to western Canada.

Advice to Senior Management

Provide more clarity and direction and increase dialogue around career management and advancement. Incorporate new ideas and tools such as Clifton StrengthsFinder 2.0 to help employees. Increase opportunities for advancement.

Pros

- young company with young employees
- good senior leadership that is willing to invest in the future of the company
- great brand

Cons

- job security is an issue
- compensation is not at the high end of the spectrum
- large company that is sometimes slow-moving to make changes

Advice to Senior Management

- keep investing in infrastructure (fibre and wireless technologies)
- stop cutting bonus pay
- stop outsourcing jobs overseas
- make the bonus pay more clear - actual pay for performance

Pros

Great group of hard working individuals. Excellent peer based support. Passionate team with very high performers makes is enjoyable to work with them.

Cons

Massive burden of processes. Recent economic downturn has been hard on employee moral. Doing more for the same; hiring freezes have forced people to do double duty. Some groups work in fiefdoms and the buy in process to make things happen can be massively bureaucratic and political.

Advice to Senior Management

Only prioritize things which can be delivered. A huge road-map of wish list items results in things being cut and critical resources allocated to projects which will not be delivered.