TELUS Reviews

Updated July 27, 2015
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3.8
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Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
118 Ratings

Pros
  • Their work from home policy is beneficial for work life balance (in 94 reviews)

  • Workstyles - can work from home (in 72 reviews)

Cons
  • Zero work/life balance for Tech Support (in 25 reviews)

  • Very different senior management styles across the various business units, making it challenging to work with people across the company (in 15 reviews)

More Pros and Cons

167 Employee Reviews

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  1. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Mississauga, ON (Canada)
    Current Employee - Store Manager in Mississauga, ON (Canada)

    I have been working at TELUS full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Incredible team and support structure for every level of employee. Employee Share Purchase Plan highly competitive pay, Huge community involvement at grassroots level. Phenomenal benefits packages for both FT and PT employees.

    Cons

    not enough perks for staying long term with the company. (i.e. minimal raises, no extra weeks of vacation after certain time)

    Advice to Management

    Long term employees should earn extra weeks vacation after say 5 years, 10 years and so on.


  2. Excellent place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Manager II in Toronto, ON (Canada)
    Former Employee - Client Service Manager II in Toronto, ON (Canada)

    I worked at TELUS (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    location, work environment, team work, environmentally conscious comp, great benefits etc

    Cons

    When compared to similar work environments, there are no cons to list


  3. Product Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Toronto, ON (Canada)
    Former Employee - Senior Product Manager in Toronto, ON (Canada)

    I worked at TELUS (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work style program, good benefits, average pay

    Cons

    Hard to accomplish objectives in the matrix based structure, too many conference calls with too many participants

    Advice to Management

    Provide better direction and specific short term goals


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  5. Good company - lots of politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Toronto, ON (Canada)
    Current Employee - Manager in Toronto, ON (Canada)

    I have been working at TELUS full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great lower level management team Lots of projects to keep you busy flexible time management arrangements

    Cons

    pay is subpar based on the economics of the position higher management favoritism EXTREME nepotism

    Advice to Management

    Fair process for interviews better bonus structure minimize the bell curve bonus (not fair I can't the same bonus year over year due to someone underperforming the previous year)


  6. Network

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Specialist II in Toronto, ON (Canada)
    Former Employee - Network Specialist II in Toronto, ON (Canada)

    I worked at TELUS full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Best company to work with. Good medical and dental insurance. Very creative work environment. Managers wants employee to improve their technical skills by sending them for courses

    Cons

    When i worked there I did not find any cons. I spent my precious 9 years for them and really enjoyed each and every moment in my TELUS

    Advice to Management

    The more you listen and take care of employees the more your team will grow.


  7. Helpful (2)

    Portfolio Control Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at TELUS full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible work from home, good process in place, friendly environment

    Cons

    Major restructuring every 6 month or less for the last few years resulted in a massive layoff. HR says if your have received severance pay you are banned from applying again for 3 full years. you will not be given the choice to not receive a severance pay.

    Advice to Management

    give employees a chance to find internal jobs


  8. Helpful (1)

    Excellent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst II in Toronto, ON (Canada)
    Current Employee - Business Analyst II in Toronto, ON (Canada)

    I have been working at TELUS (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with lots of flexibility and growth. Good corporate environment.

    Cons

    Pay can be much better


  9. Manager/Lead are control freaks. Higher Management or HR don't bother to investigate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scarborough Station, ON (Canada)
    Former Employee - Anonymous Employee in Scarborough Station, ON (Canada)

    I worked at TELUS full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company had the flexibility to work remotely, good benefits and probably others, but when you're in probation you will not know

    Cons

    Managers and leads feel threatened when a change is suggested Higher Management & HR don't take action or investigate wrongful dismissals Gossips throughout rather than constructive work Manager/Lead says works from home but delegates and spends more time, questioning what have you done today. List it out, so I can read. Too many unnecessary emails

    Advice to Management

    New employees have the potential to bring in new ideas and change but there are politics and people don't want to accept change. Managers/leads feel threatened and they control their future. I would suggest review the recent terminations and try to get details. HR does not investigate what happened or there's no review questions as to what happened. They just bye bye. They don't get feedback from other individuals who the person worked with. HR does not give a second chance to recent employees that were terminated due to reasons provided by incompetent managers or control freaks.


  10. Helpful (2)

    Fun coworkers. Terrible clientele.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Toronto, ON (Canada)
    Former Employee - Sales Representative in Toronto, ON (Canada)

    I worked at TELUS part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun coworkers, great commission structure, opportunity to advance if you fit their image. Discounted phone and amazing phone plan that includes all the bells and whistles.

    Cons

    Customers are often mean and men can be very sexist taking technology advice from a woman. Little to no support from management with irate customers depending on manager. Often stores are understaffed which leads to upset clients having to wait an hour. High turnover rate. Unless you suck up to superiors you probably won't be advancing in the company. Manager often threw part timers under the bus when THEIR mistakes were caught by general manager. I ended up leaving here because the stress of getting yelled at by clients was too much for me to handle. I can handle a lot of pressure but some of these sexist creeps were just too much!

    Advice to Management

    Hire people to keep the stores running smooth and put less pressure on management to keep hours to a minimum. Promote people to managers that actually help people, not who sucks up to you the most.


  11. Helpful (3)

    Product Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON (Canada)
    Current Employee - Product Manager in Toronto, ON (Canada)

    I have been working at TELUS full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is really focused on its customers - external and internal. It's an incredible company full of great energy. There's open dialogue between executives and the working level; everyone is frequently given ownership to voice their ideas. While there are days with long hours, the overall WFH/flexible workstyles facilitates work-life balance.

    Cons

    Sometimes we don't innovate as quickly as we can in terms of technical development. Additionally, the cross-functional teamwork mentality can lead to many repeated meetings. Maybe emphasize meeting pre-reads to avoid time wasted getting everyone up to speed during a 30 min call. Finally, base pay may be on the lower side...but there are many upsides in the form of benefits - stock/pension match, phones/subsidized rate plans, downtown office, etc.

    Advice to Management

    Continue to focus on process and product innovation. Keep up the great work motivating your teams and being open to grass root ideas.



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