TELUS Reviews in Toronto, ON Area

Pros

The work-life balance at TELUS is phenomenal. The option to work from home is very convenient for those who commute long distances.

Cons

Information tend to be silo based. Business units appear reluctant to share.

Pros

-high performance company
-great work/life balance
-mobile (aka work from home and office) workforce
-smart team members
-high energy team members
-customer focused
-environmentally/socially responsible
-great benefits/compensation package

Cons

-some inefficiencies in processes/systems used (but getting better)
-complicated organization structure (but getting better)
-some procedures are too rigid to follow (but mandatory) and slows down execution

Advice to Senior Management

-figure out how to lean out some of the heavy "red tape" procedures within the company to speed execution of initiatives

Pros

Culture, Benefits, Location, Technology, Products to sell

Cons

Expectations, Lake of transparency, lack of uniformity

Pros

Flexibilty in schedule. Good pay. Good management. Entrepreneurial culture. Innovative company. Great brand and gives back to charities. Competitive in marketplace.

Cons

Industry is saturated, so growth in businesses is sometimes tough. Always a number crunching company focused on results. You have to be prepared to adapt to change.

Advice to Senior Management

TELUS is a great place to work, great benefits. The organization has alot of layers which makes decision making sometimes difficult because alot of people are involved.

Pros

TELUS is very mindful of work/life balance and they have many programs in place to foster this. I am generally satisfied with the benefits that are available, they are extensive and unique.

Cons

The team environment is not as strong as they would like to think that it is. There are many times that team members feel alone and unappreciate by both direct support people and management. Like many work places, there seems to be favoritism that makes it hard to be positive and put forth your best work.

Advice to Senior Management

You need to be more in touch with your front line team members, a motivated team that feels supported with work harder for you. You cannot hide behind generous benefits and endless wellness programs. Recognition is much more simple than you have made it.

Pros

Good benefits (although every year you get less)
Work life balance
Work from home

Cons

Promotions are based on who you know
Females are not treated equal
Some of the managers are incompetent (got the job because they know someone)

Advice to Senior Management

Understand your employees skillset and background. Instead of promoting people from outside of the company, look within and give us a chance.
Most of the sales managers are man. It's very evident that there seems to be a lack of female leaders in management roles.
Your sales team is let by white males, give a chance to minorities and again, females.
friends hire friends; promotions are given to people who hang out together...Very clicky

Pros

work from home, benefit, flexible

Cons

pay, management, challenge , promotion , motivation

Advice to Senior Management

Network Specialist II

Pros

- good benefits
 - charitable and community focus
 - strong financial discipline
 - good people

Cons

- frequent reorganizations
 - silo work on projects
 - bureaucracy
 - good work is not always recognized

Advice to Senior Management

- look at bigger picture and dont' just prioritize tactical results, better support the growth and remuneration of your employees

Pros

Great people, benefits are solid, good use of technology, good processes and overall culture around client experience is very strong.

Cons

Management sometimes incompetent or hampered by pressures to perform.

Advice to Senior Management

Revamp the entire career development program. It's busy work and not used.

Pros

- Good opportunities to learn
- Great people who work there
- Dynamic industry which continues to evolve and converge

Cons

- Limited growth prospects
- Pay is not good and often does not align with the job
- Industry is slowing

Advice to Senior Management

- focus on your key people
- innovate more versus reaping the rewards of high barrier to entry
- really care about customers