TELUS Reviews

Updated April 20, 2015
146 reviews filtered by
  • Vancouver, BC, Canada Area (Canada)
  • Any Job Title
3.9
146 Reviews
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TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
113 Ratings

146 Employee Reviews

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  1. Great opportunities to move up from within

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Burnaby, BC (Canada)
    Current Employee - Senior Business Analyst in Burnaby, BC (Canada)

    I have been working at TELUS full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great vision and corporate ethics. Promotion opportunities without a degree abound for those that display initiative.

    Cons

    Some areas aren't well managed. Utilize resource groups and networking to move around if you can.

    Advice to Management

    Stick to the strategy and respect your team. If the whole team feels they have a role and are important and valued, everyone wins!

  2. Manager

    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at TELUS

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    7.5 hour work day were the standard and what pay was based on, although depending on a person's role, days were much longer without overtime or other compensation.

    Cons

    Institutionalized approach to business, problem solving and general business. The protection of TELUS culture puts culture ahead of customers and the individual.

    Advice to Management

    Think outside of TELUS programs and allow creative problem solving. Don't lose sight of the customer being first (instead of coming after the TELUS programs and culture).

  3. Product Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Vancouver, BC (Canada)
    Current Employee - Product Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work from home flexibility is great.
    A more established private company = more stable
    Large company = many different and interesting places to work in

    Cons

    Does not practice what it preaches about "Work Life Balance"
    When an employee move from one position to another upwards, the company chooses to cap the base salary based on previous salary base, not based on the current job the employee has now obtained

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  5. Helpful (1)

    Telus Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst II in Burnaby, BC (Canada)
    Former Employee - Business Analyst II in Burnaby, BC (Canada)

    I worked at TELUS full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Many departments hence can learn a lot of new areas

    Cons

    There was no team environment; people were unfriendly and manager had a bad temper; used anger to get people to work; would not give permission for vacation in writing and accuse of taking vacation without being authorized to. Manager would complain about one employee to the other and set up enemies within the team.

    Advice to Management

    Find a manager that promotes team spirit where one can learn from seniors

  6. Telus employs a health work/life balance and performance based compensation strategy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Vancouver, BC (Canada)
    Current Employee - Operations Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    -Extended Health benefits
    -Dental benefits
    -Share plans
    -Pension contribution matching
    -Team member discounts on services (mobility, home)
    -Paid training/exam fees
    -Annual performance bonus
    -Annual compensation review
    -Internal points based recognition program (coverts into gift cards, other external merchandise)

    Cons

    -Base salary might be lower than expected

  7. Helpful (2)

    A Good Experience Overall Despite Some Major HR Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Strategy & Operations Employee in Burnaby, BC (Canada)
    Former Employee - Technology Strategy & Operations Employee in Burnaby, BC (Canada)

    I worked at TELUS full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    a. Excellent immediate managers and great teammates.

    b. Lots of training opportunities.

    c. Opportunities to cross-train with other teams.

    d. Flexible work environments (e.g. working from home, mobile working, etc.).

    e. Good benefits.

    f. Pension plan.

    g. Employer matched stock purchase plans.

    h. Excellent incentive compensation programs (bonuses, raises, etc.).

    i. Good work/family balance.

    j. Team building events are informative and fun.

    k. Various employee recognition programs.

    Cons

    a. Salaries offered are usually less than the industry average.

    b. Executive management marginalizes employees lacking a university degree.

    c. Employees lacking a university degree cannot be promoted or transfer laterally.

    d. Very restrictive travel budgets.

    e. HR and Executive Management non-responsive to employee queries and/or concerns.

    f. HR policies are not applied fairly and equally throughout the organization.

    Advice to Management

    a. Allocate travel budget funds for work related training and conferences.

    b. HR and Executive management should Respond to respond to employee's career related concerns in
    a timely fashion and not ignore them.

    c. Executive management should be discouraged from invoking arbitrary, unilateral policy that
    contravenes general TELUS policy and results in the marginalization of current employees and
    plummeting morale.

    d. HR policies should be applied equally and fairly throughout the entire Corporation.

    e. When invoking new policies that affect current, productive, and highly skilled employees HR should make accommodations such as the recognition of university equivalencies and/or experience/technical skills.

  8. Good for a big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Vancouver, BC (Canada)
    Former Employee - Senior Marketing Manager in Vancouver, BC (Canada)

    I worked at TELUS

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of resources, generally experienced management, great benefits, lots of structure.

    Overall a solid big company where there are opportunities to be had if are able to take initiative.

    Cons

    Big company where people can get lost if they don't take action for themselves. Due to the size there is politics and bureaucracy. Can take a while to get promoted.

    Advice to Management

    Make sure to identify star performers and help them along otherwise they will leave.

  9. service clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Vancouver, BC (Canada)
    Current Employee - Customer Service in Vancouver, BC (Canada)

    I have been working at TELUS full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    hours are good. people are nice. you can start at the bottom without much qualifications. Pay is livable. growth opportunities.

    Cons

    pay, recognition, public perception, time off, unpaid overtime

    Advice to Management

    pay, learning and development, better screening and hiring which is not based upon likability.

  10. Exceptional Customer Service Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Vancouver, BC (Canada)
    Current Employee - Client Service Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    TELUS is not only customer focussed, but also truly is commited to supporting the community through both volunteer support as well as corporate funding.

    Cons

    Be prepared to do whatever it takes. That being said, extra efforts are noticed and rewarded.

  11. Helpful (3)

    Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at TELUS full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Increasing focus on front-line and lower-level management employee satisfaction and 'engagement'. Strong supporter of flexible work location arrangements (Workstyles) -- encouraging working from home few days a week.

    Cons

    Compensation below market. Middle-management employees with significant additional team leadership accountability do not get properly comp'ed for that.

    With all focus on front-line and lower-level management employees, middle-management got forgotten about. Quite a political place -- it's all about whom you know.

    Advice to Management

    Pay attention to middle-management. Live what is being preached publicly by CEO re: values. A lot of bad team leadership gets hidden by senior managers from executives.

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