TELUS

www.telus.com
Profile Unclaimed

TELUS Reviews in Vancouver, BC

Updated January 22, 2015
Updated January 22, 2015
141 Reviews
3.9
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TELUS President, CEO, and Director Darren Entwistle
Darren Entwistle
141 Ratings

Review Highlights

Pros
  • Work life balance is important to the company as well as corporate responsibility (in 94 reviews)

  • Their work from home policy is beneficial for work life balance (in 72 reviews)


Cons
  • They don't really care about employee work-life balance (in 25 reviews)

  • Senior management values did not translate to strong middle management (in 15 reviews)

More Highlights

141 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    A Good Experience Overall Despite Some Major HR Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Strategy & Operations Employee in Burnaby, BC (Canada)
    Former Employee - Technology Strategy & Operations Employee in Burnaby, BC (Canada)

    I worked at TELUS full-time

    Pros

    a. Excellent immediate managers and great teammates.

    b. Lots of training opportunities.

    c. Opportunities to cross-train with other teams.

    d. Flexible work environments (e.g. working from home, mobile working, etc.).

    e. Good benefits.

    f. Pension plan.

    g. Employer matched stock purchase plans.

    h. Excellent incentive compensation programs (bonuses, raises, etc.).

    i. Good work/family balance.

    j. Team building events are informative and fun.

    k. Various employee recognition programs.

    Cons

    a. Salaries offered are usually less than the industry average.

    b. Executive management marginalizes employees lacking a university degree.

    c. Employees lacking a university degree cannot be promoted or transfer laterally.

    d. Very restrictive travel budgets.

    e. HR and Executive Management non-responsive to employee queries and/or concerns.

    f. HR policies are not applied fairly and equally throughout the organization.

    Advice to ManagementAdvice

    a. Allocate travel budget funds for work related training and conferences.

    b. HR and Executive management should Respond to respond to employee's career related concerns in
    a timely fashion and not ignore them.

    c. Executive management should be discouraged from invoking arbitrary, unilateral policy that
    contravenes general TELUS policy and results in the marginalization of current employees and
    plummeting morale.

    d. HR policies should be applied equally and fairly throughout the entire Corporation.

    e. When invoking new policies that affect current, productive, and highly skilled employees HR should make accommodations such as the recognition of university equivalencies and/or experience/technical skills.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good for a big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager in Vancouver, BC (Canada)
    Former Employee - Senior Marketing Manager in Vancouver, BC (Canada)

    I worked at TELUS

    Pros

    Lots of resources, generally experienced management, great benefits, lots of structure.

    Overall a solid big company where there are opportunities to be had if are able to take initiative.

    Cons

    Big company where people can get lost if they don't take action for themselves. Due to the size there is politics and bureaucracy. Can take a while to get promoted.

    Advice to ManagementAdvice

    Make sure to identify star performers and help them along otherwise they will leave.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    service clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Vancouver, BC (Canada)
    Current Employee - Customer Service in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than a year)

    Pros

    hours are good. people are nice. you can start at the bottom without much qualifications. Pay is livable. growth opportunities.

    Cons

    pay, recognition, public perception, time off, unpaid overtime

    Advice to ManagementAdvice

    pay, learning and development, better screening and hiring which is not based upon likability.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Exceptional Customer Service Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Vancouver, BC (Canada)
    Current Employee - Client Service Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    TELUS is not only customer focussed, but also truly is commited to supporting the community through both volunteer support as well as corporate funding.

    Cons

    Be prepared to do whatever it takes. That being said, extra efforts are noticed and rewarded.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Pros

    Increasing focus on front-line and lower-level management employee satisfaction and 'engagement'. Strong supporter of flexible work location arrangements (Workstyles) -- encouraging working from home few days a week.

    Cons

    Compensation below market. Middle-management employees with significant additional team leadership accountability do not get properly comp'ed for that.

    With all focus on front-line and lower-level management employees, middle-management got forgotten about. Quite a political place -- it's all about whom you know.

    Advice to ManagementAdvice

    Pay attention to middle-management. Live what is being preached publicly by CEO re: values. A lot of bad team leadership gets hidden by senior managers from executives.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst in Vancouver, BC (Canada)
    Former Employee - Marketing Analyst in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 3 years)

    Pros

    Work from home policy and great benefits (incl a great share plan and pension matching).

    Cons

    Sometimes hard to move up within your team, easier to make lateral moves.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    In the process of transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - IT Project Manager II in Burnaby, BC (Canada)
    Former Contractor - IT Project Manager II in Burnaby, BC (Canada)

    I worked at TELUS as a contractor (more than a year)

    Pros

    Never any worry about making payroll
    Smart and passionate people

    Cons

    Uber-political organization
    Some VP's are useless dweebs

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great company, benefits and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Vancouver, BC (Canada)
    Current Employee - Marketing Specialist in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 5 years)

    Pros

    Great teams with opportunity for growth
    Could work from home a few days a week
    Discounts on home and mobile products
    Competitive salary

    Cons

    A big company so difficult to get promotions / move up sometimes
    Reshuffling and restructuring can hurt morale when it happens
    Poor recognition structure (rarely got recognized for hard work)
    Some terrible managers, depending on the specific team.

    Advice to ManagementAdvice

    Increase employee recognition...hire competent managers in all areas

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    TELUS impressed me from the inside out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Program Manager in Vancouver, BC (Canada)
    Former Contractor - Program Manager in Vancouver, BC (Canada)

    I worked at TELUS as a contractor (more than a year)

    Pros

    TELUS has a great corporate culture and is full of smart and energetic professionals. They manage to be agile for a corporation of its size yet maintain a determined dedication to a strategic course that has helped them succeed over and above other carrier-class competitors. The TELUS brand and corporate philanthropy are something for employees to be very proud of.

    Cons

    Like all large corporations, there is always some degree of bureaucracy that can frustrate some types of employees. Learning how to work within, and around, structural and occasionally attitudinal limitations is one of the challenges that you will either have to embrace or be frustrated by.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Mostly a good experience, but it only takes one or two questionable leaders to destroy an otherwise great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Vancouver, BC (Canada)
    Former Employee - Director in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 5 years)

    Pros

    The company is very Customer focused. They work hard to develop highly engaged teams, although sometimes the ratings appear to be "bought". They support a flexible work styles program where more and more people are working from home. Benefits packages are good. Employee stock plan was very lucrative. Great focus on the community and supporting many charities.

    Cons

    No shortage of politics and there appears to be a good old boy network at the very top with some executives. Only received one pay raise in nearly 10 years despite picking up ever increasing accountabilities and excellent performance reviews. I also witnessed many great people get let go after many years of service without a chance to find another role in the company simply because a new manager wanted somebody different.

    Recommends
    Negative Outlook
    Approves of CEO

TELUS Photos

Work at TELUS? Share Your Experiences

TELUS

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.