TELUS Reviews

Updated April 17, 2015
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144 Employee Reviews

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  1. Great company, benefits and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Vancouver, BC (Canada)
    Current Employee - Marketing Specialist in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great teams with opportunity for growth
    Could work from home a few days a week
    Discounts on home and mobile products
    Competitive salary

    Cons

    A big company so difficult to get promotions / move up sometimes
    Reshuffling and restructuring can hurt morale when it happens
    Poor recognition structure (rarely got recognized for hard work)
    Some terrible managers, depending on the specific team.

    Advice to Management

    Increase employee recognition...hire competent managers in all areas

  2. TELUS impressed me from the inside out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Program Manager in Vancouver, BC (Canada)
    Former Contractor - Program Manager in Vancouver, BC (Canada)

    I worked at TELUS as a contractor (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    TELUS has a great corporate culture and is full of smart and energetic professionals. They manage to be agile for a corporation of its size yet maintain a determined dedication to a strategic course that has helped them succeed over and above other carrier-class competitors. The TELUS brand and corporate philanthropy are something for employees to be very proud of.

    Cons

    Like all large corporations, there is always some degree of bureaucracy that can frustrate some types of employees. Learning how to work within, and around, structural and occasionally attitudinal limitations is one of the challenges that you will either have to embrace or be frustrated by.

  3. Helpful (2)

    Mostly a good experience, but it only takes one or two questionable leaders to destroy an otherwise great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Vancouver, BC (Canada)
    Former Employee - Director in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The company is very Customer focused. They work hard to develop highly engaged teams, although sometimes the ratings appear to be "bought". They support a flexible work styles program where more and more people are working from home. Benefits packages are good. Employee stock plan was very lucrative. Great focus on the community and supporting many charities.

    Cons

    No shortage of politics and there appears to be a good old boy network at the very top with some executives. Only received one pay raise in nearly 10 years despite picking up ever increasing accountabilities and excellent performance reviews. I also witnessed many great people get let go after many years of service without a chance to find another role in the company simply because a new manager wanted somebody different.

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  5. Decent place to start at, but don't stay too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Analyst I in Vancouver, BC (Canada)
    Current Employee - Developer Analyst I in Vancouver, BC (Canada)

    I have been working at TELUS full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work-life balance, good support from managers, located in a city with a decent climate

    Cons

    Compensation is below average (you don't even need to move to the US to find a better salary). New grad program was supposed to be rotational to give people diverse experiences but that just got canned right as we were hired.

    Advice to Management

    Practice the values you preach. Pay your developers better and maybe the quality of your applicants would improve.

  6. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering II in Vancouver, BC (Canada)
    Current Employee - Engineering II in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 8 years)

    Pros

    flex working style and environment

    Cons

    culture different between east and west coasts

    Advice to Management

    don't matter

  7. Embrace Change!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at TELUS full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay, challenging career, great life/work balance.

    Cons

    Too many processes to solve a single issue. No common system

    Advice to Management

    Listen to all of your subordinates, not just your direct reports to get the truth.

  8. Helpful (2)

    33 years, seven months and 21 days...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Vancouver, BC (Canada)
    Former Employee - Service Technician in Vancouver, BC (Canada)

    I worked at TELUS full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very challenging technical job, great training programs in the past. Clean, safe work environment. Good pension plan, acceptable salary.

    Cons

    Extreme disrespect and arrogance from executive leadership for frontline workers, a definite (lack of) class system. Gradually eroding job security and benefits, with good Canadian jobs being discontinued in favour of outsourcing and offshoring jobs. Profits are continually up, executive compensation is up, numbers of executive jobs up (3 levels of vice president now), performance pressure up, number of actual workers down.

    Advice to Management

    Stop using the latest business lexicon (seamless, forward-going, low-hanging fruit, operational silos, process infrastructure initiative deep-dive actionable...), and start supporting your front-line people. Be more flexible with time off. Hire some clerks to take the administrative duty load away from your technical workers. Recognise excellence with meaningful compensation, not just words. Let workers manage their time, and get rid of so-called "productivity" software.

  9. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Analyst in Vancouver, BC (Canada)
    Current Employee - Developer Analyst in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Big company, a lot of different opportunities. You can get promotions if you work hard. Good work environment. They try to maintain work life balance. Overall in the process of becoming more agile. My department had a lot of teams trying to improve collaboration between each other

    Cons

    Salary is either average or on the lower side

    Advice to Management

    Improve salary to keep the talent you have in house

  10. Sales Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Vancouver, BC (Canada)
    Current Employee - Account Manager in Vancouver, BC (Canada)

    I have been working at TELUS full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - People (Good)
    - Benefits package is excellent.

    Cons

    - Middle Managers (Trying to balance customer employee needs why trying to save the company money)
    - Executives (Manage through EBITDA. They say one thing, but actions prove they only care about their profits and bonuses)

    - Processes are extremely broken.

    - They don't really care about employee work-life balance.

    Advice to Management

    Don't just talk-the-talk. You've got to walk-the-walk and spend money on fixing what's wrong with the company.

  11. Team Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Burnaby, BC (Canada)
    Current Employee - Team Manager in Burnaby, BC (Canada)

    I have been working at TELUS full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team environment, attractive benefits, professional growth is encouraged, The company is socially responsible.

    Cons

    challenge to have in person interaction with peers that are at different locations.

    Advice to Management

    Be more open to interdepartmental knowledge transfer

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