TIAA-CREF

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TIAA-CREF Reviews

Updated August 18, 2014
Updated August 18, 2014
416 Reviews

3.2
416 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TIAA-CREF President & CEO Roger Ferguson
Roger Ferguson
252 Ratings

Review Highlights

Pros
  • Most managers seem to take seriously their employees' work-life balance (in 34 reviews)

  • Great benefits from day one, pto and insurance are top notch, made a few good friends (in 37 reviews)


Cons
  • More focus is needed to allow employees to have work life balance (in 22 reviews)

  • Cronies are brought in by senior management as they believe hey have all the answers (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bait & Switch! Discussed and interviewed for one position, but shoved into another before could do anything...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    Pros

    Benefits are great everything from health insurance to gym memberships. Overtime available, paid for lunches, immediate/low-level manager very easy to work with when need time off.

    Cons

    Didn't carry through on original job offered. Interviewed for Investment Advisor, but pulled a fast one and ended up on entry level call center Operations position. Training was strained, computers used were outdated and slow. They spent too little time discussing the investment products and their suitable uses. Traning methods were childish, no preparation for client base. Too much focus on systems, technology and not enough of products, and their suitable uses.
     Spent most time assisting irrate clients with website access and operations/back office disasters. The computer system is circa 1978, still using MS Dos and Windows XP with a maze systems that did not communicate nor tied together in anyway. Company spent too much focus on things like "Donut Days" and bake sales,and other foolish outside programs.

    Advice to ManagementAdvice

    Your recruiting/interviewing methods are misleading, and deceitful. You don't know how to place people in the suitable positions based on industry experience. Just shove them into position where company needs. Join the 21st Century, your technology is terrible and outdated. Andrew Carnagie is spinning in his grave. This could not have been his vision!!

    Doesn't Recommend
  2.  

    Process Engineer intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Engineering Intern  in  Charlotte, NC
    Former Employee - Process Engineering Intern in Charlotte, NC

    Pros

    Good for internship/entry level jobs, Good on resume

    Cons

    pay less than other financial institutions in the city, low job security

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Outdated technology, curtailed training time experiment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Individual Consultant (Inbound )  in  Charlotte, NC
    Former Employee - Individual Consultant (Inbound ) in Charlotte, NC

    Pros

    Good salary and benefits. Training class was enjoyable. Good opportunity to get licenses. On-site cafeteria is a plus.

    Cons

    Difficult to get PTO scheduled. Unable to get a couple hours off for an annual physical checkup with my doctor, leading to health issues later. Lots of required overtime and last minute schedule changes. Technology is hopelessly outdated, too many different platforms to work with including some dating back to 1970's and 1980's. Training time was curtailed in an effort to get employees into pipeline quicker, this was a detriment to the employees and to overall productivity. For example, sales training was virtually eliminated yet lead generation was a major component of employees' evaluation.

    Advice to ManagementAdvice

    Make sure that training is in line with job objectives. Provide some flexibility in scheduling and notify employees of schedule changes in a more timely manner. Update technology.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Diverse company.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Competitive salary. good benefits and retirement plan

    Cons

    management staff is very unexperienced and unqualified

  6. 2 people found this helpful  

    Horrible, too many clients get dumped on you re-assigned from other advisors who left the company running for sanity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wealth Management Advisor  in  Chicago, IL
    Current Employee - Wealth Management Advisor in Chicago, IL

    Pros

    It was a job totally misrepresented to me and sadly I bought their line of bologna. You get three weeks off but you will end up working most weekends so does it matter?

    Cons

    Management thinks having 600+ clients per advisor is acceptable. Some clients do not belong there. Quotas of how much in new assets from outside the company is the holy grail in measuring your worth. Fall behind, you are dead in the water and your manager will not help you at all. Teflon management.

    Advice to ManagementAdvice

    Get out of your ivory tower. Get more crc's on board to handle existing clients. Let wma's get in front of new clients.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Stable company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager II  in  Redwood Shores, CA
    Former Employee - Program Manager II in Redwood Shores, CA

    Pros

    Financially stable
    good benefits
    Work is not stressed

    Cons

    Big corporate and complicated process to follow
    Base salary and bonus are not competitive
    Work progress is slow

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    not too bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Consultant  in  Denver, CO
    Current Employee - Financial Consultant in Denver, CO

    Pros

    good benefits, pay is decent, competitive environment but you are generally compensated if you are a top performer; nice co-workers and bosses

    Cons

    very disorganized, i feel like the majority of my day is spent fixing problems or errors. salary increases are minimal

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The company is constantly reorganizing especially with middle and senior management level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    Pros

    The Charlotte campus is aesthetically landscaped and inviting. In addition, the campus has an on-site cafeteria with a wide range of cuisine and a cafe.

    Cons

    The company has campaigned heavily to instill a culture towards integrity, accountability, compliance, and most importantly, to place the client as the highest priority. Career opportunities are limited and there is no work life balance.

    Advice to ManagementAdvice

    Management tends to reshuffle the same mindsets during their reorganizations, and it is counterproductive to the campaign to change the culture. Culture values to be compliant and to service the clients with the highest integrity and accountability can be inspired by leaders who lead by example.

    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Employment for life because it will take that long to solve its problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Relationship Manager  in  New York, NY
    Current Employee - Senior Relationship Manager in New York, NY

    Pros

    Salary and benefits are fair

    Cons

    Volume of work extremely high, lack of resources and proper support.

    Advice to ManagementAdvice

    Directors should be monitored more closely they tend to abuse the talent, have lack of day to day knowledge and don't empower people to do their best. These middle management folks are killing the morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Mission, Vision, Values-driven...on paper and in talk, but execution significantly lacks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Individual Consultant  in  Charlotte, NC
    Current Employee - Individual Consultant in Charlotte, NC

    Pros

    Pension, holidays, PTO, Values, Mission, work from home, pay, bonus

    Cons

    Growth, development, focus, prioritization, project management

    Advice to ManagementAdvice

    Execution of the strategy is faulty - seems like middle management cannot translate what executive team directs and employees expect to strategic execution.

    Recommends
    Positive Outlook
    Approves of CEO

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