TIAA-CREF Reviews

Updated August 23, 2014
Updated August 23, 2014
419 Reviews

3.2
419 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TIAA-CREF President & CEO Roger Ferguson
Roger Ferguson
253 Ratings

Review Highlights

Pros
  • Most managers seem to take seriously their employees' work-life balance (in 34 reviews)

  • Great benefits from day one, pto and insurance are top notch, made a few good friends (in 37 reviews)


Cons
  • More focus is needed to allow employees to have work life balance (in 22 reviews)

  • Cronies are brought in by senior management as they believe hey have all the answers (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bait & Switch! Discussed and interviewed for one position, but shoved into another before could do anything...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at TIAA-CREF full-time for more than a year

    Pros

    Benefits are great everything from health insurance to gym memberships. Overtime available, paid for lunches, immediate/low-level manager very easy to work with when need time off.

    Cons

    Didn't carry through on original job offered. Interviewed for Investment Advisor, but pulled a fast one and ended up on entry level call center Operations position. Training was strained, computers used were outdated and slow. They spent too little time discussing the investment products and their suitable uses. Traning methods were childish, no preparation for client base. Too much focus on systems, technology and not enough of products, and their suitable uses.
     Spent most time assisting irrate clients with website access and operations/back office disasters. The computer system is circa 1978, still using MS Dos and Windows XP with a maze systems that did not communicate nor tied together in anyway. Company spent too much focus on things like "Donut Days" and bake sales,and other foolish outside programs.

    Advice to ManagementAdvice

    Your recruiting/interviewing methods are misleading, and deceitful. You don't know how to place people in the suitable positions based on industry experience. Just shove them into position where company needs. Join the 21st Century, your technology is terrible and outdated. Andrew Carnagie is spinning in his grave. This could not have been his vision!!

    Doesn't Recommend
  2. 4 people found this helpful  

    Horrible, too many clients get dumped on you re-assigned from other advisors who left the company running for sanity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wealth Management Advisor  in  Chicago, IL
    Current Employee - Wealth Management Advisor in Chicago, IL

    I have been working at TIAA-CREF full-time for more than 3 years

    Pros

    It was a job totally misrepresented to me and sadly I bought their line of bologna. You get three weeks off but you will end up working most weekends so does it matter?

    Cons

    Management thinks having 600+ clients per advisor is acceptable. Some clients do not belong there. Quotas of how much in new assets from outside the company is the holy grail in measuring your worth. Fall behind, you are dead in the water and your manager will not help you at all. Teflon management.

    Advice to ManagementAdvice

    Get out of your ivory tower. Get more crc's on board to handle existing clients. Let wma's get in front of new clients.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Potential that may never be realized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TIAA-CREF full-time for more than 8 years

    Pros

    Company Benefits are good. Work-Life balance is a priority in most departments. Starting salaries are good. Variable compensation is adequate. Vacation policies are above industry norm. The 403(b) plan is great.

    Cons

    Internal opportunities are minimal. Outside hiring is preferred due to perception that new talent has all the answers-they do not. In most cases, EMT leadership is excellent. Unfortunately, it does not translate down to effective senior leadership and/or senior management within departments whose most effective strategy is to create conflict in order to succeed in their own personal agendas. Annual raises are non-existent in most departments but management represents that variable comp will attempt to cover any shortfalls--it does not.

    Advice to ManagementAdvice

    Please help insure that the company values that have been published are followed. Eliminate silos

    Recommends
    Negative Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Employment for life because it will take that long to solve its problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Relationship Manager  in  New York, NY
    Current Employee - Senior Relationship Manager in New York, NY

    I have been working at TIAA-CREF full-time for more than 5 years

    Pros

    Salary and benefits are fair

    Cons

    Volume of work extremely high, lack of resources and proper support.

    Advice to ManagementAdvice

    Directors should be monitored more closely they tend to abuse the talent, have lack of day to day knowledge and don't empower people to do their best. These middle management folks are killing the morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    The company is constantly reorganizing especially with middle and senior management level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at TIAA-CREF full-time for more than 10 years

    Pros

    The Charlotte campus is aesthetically landscaped and inviting. In addition, the campus has an on-site cafeteria with a wide range of cuisine and a cafe.

    Cons

    The company has campaigned heavily to instill a culture towards integrity, accountability, compliance, and most importantly, to place the client as the highest priority. Career opportunities are limited and there is no work life balance.

    Advice to ManagementAdvice

    Management tends to reshuffle the same mindsets during their reorganizations, and it is counterproductive to the campaign to change the culture. Culture values to be compliant and to service the clients with the highest integrity and accountability can be inspired by leaders who lead by example.

    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great benefits, but not much opportunity for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at TIAA-CREF full-time for more than 10 years

    Pros

    -Generous benefits
    -Diverse, friendly, supportive staff

    Cons

    -No clear career paths or role definitions.
    -Not a lot of opportunity for promotion. The company needs to realize that people do not want to make lateral moves for the entirety of their career. At some point, people need to know that as their skills and knowledge increase and they grow and master new work/tasks/projects, they will be rewarded with a promotion.
    -If you do get an elusive promotion, often times it comes with little to no salary increase, which is in stark contrast to prior years when a promotion typically came with a 10% increase. Results in much more responsibility with no financial reward and sometimes no title change.
    -Technology is a constant struggle - our site for clients doesn't support versions higher than IE9. Internally we are constantly jumping between Firefox, IE6 and a shell version of IE8.
    -Not agile. Very slow to innovate. Always playing catch up to the competition in terms of technology and services.
    -Too many ineffective and dare I say unethical managers/directors, but because they manage up well, they suffer no consequences for the way they treat their employees.
    -In my area, all new upper management are cronies brought in from Fidelity. While it's great to have new blood and new points of view, it's disheartening that there aren't really opportunities for advancement to that level from within.
    -No accountability.

    Advice to ManagementAdvice

    Assess and address the poor managers throughout the company. Too many ineffective and unethical managers there that terrorize and threaten employees, but suffer no consequences because they manage up effectively.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TIAA-CREF full-time for more than 5 years

    Pros

    Good benefits good healthcare good location

    Cons

    Hard to work your way up

    Advice to ManagementAdvice

    Hire within

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    There are things to think about......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Administrative Assistant  in  Denver, CO
    Former Employee - Senior Administrative Assistant in Denver, CO

    I worked at TIAA-CREF full-time for more than 5 years

    Pros

    They have a great retirement package and benefits

    Cons

    The management I have had to deal with were less that stellar. Do not work in Operations! Not good leadership, no work-life balance and they do not practice the company values.

    Advice to ManagementAdvice

    Become leaders not micro-managers, actually follow the values that you so want the employees to believe in. You need to put your money where your mouth is.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    TIAA-CREF Review for IT Non-FTE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TIAA-CREF as a contractor for more than 10 years

    Pros

    The people are excellent, skilled, friendly, knowledgeable, dedicated and hard working. Benefits are above average were better in the past. Good work/life balance, contractors are required to take off the day before and after national holidays. Contractors have the ability to work from home.

    Cons

    The company has too many "Silos". No accountability throughout the organization. No career path for employees. Very Political. Most contractors use "Hotel" system for daily seating, first come first serve, very inefficient. contractors are required to take off the day before and after national holidays. Get your salary raise when you go full time because increases of significance (more than cost of living...3%) are few and far between if ever. IT constantly losing good resources due to 2 yr off boarding requirement. Old guard employees in power resisting the need for change. Business makes promises to clients that put IT teams in a poor position to be successful.

    Advice to ManagementAdvice

    Provide a structure to generate accountability throughout the organization. Empower career paths that provide upward mobility in both responsibility and salary.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Best big company pension/retirement benefits, but very bureaucratic culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Controls Analyst  in  Denver, CO
    Current Employee - Risk Controls Analyst in Denver, CO

    I have been working at TIAA-CREF full-time for more than 8 years

    Pros

    Retirement benefit contributions of up to 15% of salary and 401k matches means most long term employees are millionaires. The company's mission is built on honesty and integrity and on helping university, research, and culture institution employees attain retirement security. Very ethnically and culturally diverse management and employee base. Great level of overall benefits including tuition reimbursement of up to $8000/year.

    Cons

    Bureaucracy and a very slow to change culture. Uneven execution on corporate changes has caused many avoidable problems for the company and its clients. For better or for worse the company is becoming more sales oriented, like its chief rivals in the 401k and pension arena.

    Advice to ManagementAdvice

    Improve your execution on key corporate initiatives and don't forget the companies founding principles. Also be more transparent with employees

    Recommends
    Positive Outlook
    Approves of CEO

Worked for TIAA-CREF? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.