TIAA-CREF

  www.tiaa-cref.org
  www.tiaa-cref.org

TIAA-CREF Reviews

Updated November 26, 2014
Updated November 26, 2014
451 Reviews
3.2
451 Reviews
Rating Trends

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TIAA-CREF President & CEO Roger Ferguson
Roger Ferguson
274 Ratings

Review Highlights

Pros
  • Most managers seem to take seriously their employees' work-life balance (in 38 reviews)

  • Great benefits from day one, pto and insurance are top notch, made a few good friends (in 42 reviews)


Cons
  • Sometimes it is challenging to have the proper work-life balance (in 24 reviews)

  • Cronies are brought in by senior management as they believe hey have all the answers (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great benefits! You get what you make of it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at TIAA-CREF full-time (more than 10 years)

    Pros

    Lots of opportunity if you are not afraid of hard work and networking. People expect a promotion by sitting in their cubicle. Don't be afraid to highlight your accomplishments at review time.

    Cons

    Antiquated software. Top heavy in the SLT. You are encouraged to give your opinion, but then you labeled as a complainer. Even if you provide a solution.

    Advice to ManagementAdvice

    Listen to your front-line associates that are front and back office. Push harder for LEAN principles to be applied uniformly across the organization. We always have great intentions, but then slowly fizzle out.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 6 people found this helpful  

    A strong vision that gets lost in the details

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Denver, CO
    Current Employee - Senior Analyst in Denver, CO

    I have been working at TIAA-CREF full-time (more than 5 years)

    Pros

    Good benefits, strong values, customer-focused, and the training programs are incredible. I could talk all day about employees that are more than willing to become a mentor or coach, and there are hundreds of classes to help career development.

    I've had 8 managers and most of them were very good at their job and are good leaders and coaches. Working with many more managers I could see the same. The company will typically hire the right people for all the jobs.

    Most benefits are great like the health insurance, retirement, and paid-time off (minimum of 23 days).

    Cons

    While there is a strong vision at the upper level, they have a false vision of what's truly going on at all levels. There is so much bureaucracy and an over-filled hierarchy that slows progress. Deadlines are continually pushed back as there is much tape to go through. Getting excited about any new technology or process is quickly forgotten in the midst of the challenges. You can see this in everyone's eyes when you tell them about new improvements - they'll just roll their eyes. Throughout this process, the upper management is told that everything is going well when the people lower in the hierarchy see nothing different than business as usual.

    Furthermore, moving around in the company is rather difficult. Positions open and you never hear anything until months later. Typically, the position will never be filled. This has happened at least 20 times (no exaggeration) with me and several other employees. Also, the pay ranges have been restricted and many people haven't seen raises for years, or minimal raises. Many people don't think they're being paid what they're worth.

    Advice to ManagementAdvice

    I strongly encourage skip level meetings on a monthly basis. Plus, listen to the employees and hear what they have to say. Then send a follow-up e-mail or even in the next skip level of what was discussed, what has been done, and what needs to be done.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    gratifying

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TIAA-CREF

    Pros

    Opportunities to move through the company, in different locations and roles.

    Cons

    Remaining nimble creates multiple directions.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TIAA-CREF

    Pros

    Laid back atmosphere, good environment for learning, work-life balance.

    Cons

    Little room for advancement, most higher positions are sourced externally vs. internal promotion. Very political. Too conservative for true strategists with a quantitative mindset.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 6 people found this helpful  

    New Sales Direction is Bad News for this great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wealth Management Advisor
    Current Employee - Wealth Management Advisor

    I have been working at TIAA-CREF full-time (more than an year)

    Pros

    Work life balance is good and the benefits are competitive

    Cons

    New sales culture of IAS is much like what the big banks decided to do. This is going to be end of what built TIAA CREF's great reputation.

    Advice to ManagementAdvice

    Stick to relationship management, retention and growth. Not just fast paced and extreme expansion

    Recommends
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at TIAA-CREF full-time (more than 8 years)

    Pros

    Great people all across the organization. Good base salary. Outstanding frontline managers.

    Cons

    Silos still exist and disconnect between executive management team and senior leadership. Things just never run smoothly despite upgrades in technology and training. Front line reps and bottom level managers overwhelmed with an ever-changing scorecard and a very subjective yearly bonus system.

    Advice to ManagementAdvice

    Roger and the Executive Management team are highly visible, but their ability to get things done comes apart at the Senior management level. There is a disconnect and panic whenever EMT is coming to visit; wear special clothes, act certain way, everyone is way too uptight. Is it so hard for a financial services company to have a Google-esque culture? We swing the hammer too far in both directions: Over-hire and then over-fire/lay-off.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    Wealth Management Advisor

    Former Employee - Wealth Management Advisor in Chicago, IL
    Former Employee - Wealth Management Advisor in Chicago, IL

    I worked at TIAA-CREF full-time (more than 3 years)

    Pros

    Values Driven Firm, well intentioned to serve the education field.

    Cons

    Too much case work, unrealistic sales and service expectations

    Advice to ManagementAdvice

    Little to no employee empowerment.

  9.  

    great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Individual Consultant (Inbound ) in Charlotte, NC
    Current Employee - Individual Consultant (Inbound ) in Charlotte, NC

    I have been working at TIAA-CREF full-time (less than an year)

    Pros

    The Work/Life balance is great

    Cons

    I have none great place to work

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Build your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Generalist in New York, NY
    Former Employee - Human Resources Generalist in New York, NY

    I worked at TIAA-CREF full-time (more than an year)

    Pros

    Benefits and internal opportunity are great

    Cons

    Pay not the most competitive for financial services.

    Advice to ManagementAdvice

    Fair and Consistent people management

    Recommends
    Approves of CEO
  11. 2 people found this helpful  

    Overall nice work environment but very little promise of lateral movement and low wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Equity Trade Analyst in New York, NY
    Former Employee - Equity Trade Analyst in New York, NY

    I worked at TIAA-CREF full-time (more than 3 years)

    Pros

    Very nice work environment and nice work hours

    Cons

    Very little promise of lateral movement and low wages. High-level positions are often filled from outside instead of offered internally first.

    Advice to ManagementAdvice

    Offer more incentive to stay

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

TIAA-CREF Photos

TIAA CREF Denver office (Photo thanks to Flickr user Jeffrey Beall, available under by-nd/2.0)
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