TMS Health Reviews

Updated September 26, 2014
Updated September 26, 2014
69 Reviews
1.8
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Guy M. Amato
20 Ratings

Review Highlights

Pros
  • Decent pay compared to similar jobs in market (in 5 reviews)

  • For a call center, it's a nice environment (in 3 reviews)


Cons
  • The call center is a nowhere job (in 9 reviews)

  • Suffice to say, employees treated like children (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's an alright job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Physician Sales  in  Boca Raton, FL
    Current Employee - Inside Physician Sales in Boca Raton, FL

    I have been working at TMS Health full-time for more than a year

    Pros

    Decent pay. Good hours. Flexible schedule.

    Cons

    Poor management. Stressful at times. No raises. No room for growth unless you're a favorite.

    Advice to ManagementAdvice

    Stop treating employees like they don't have sense.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Very Serious Problems with Horrible Management and Extremely High Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    A means of employment in a very tight job market

    Cons

    There are serious problems with this company's culture and management. Don't pay attention to the reviews on here saying there aren't any problems. Most likely those were posted to cover up what a mess this company is. Their clients are noticing TMS' extremely high turn over and unskilled useless managers. Accounts will definitely be lost in the long run. A lot of finger pointing will happen as part of one long drawn out blame game. It will be interesting to see how Xerox ACS deals with it. Don't walk but run from having anything to do with these people.

    Advice to ManagementAdvice

    Fire yourselves and go back to school to learn new careers.

    Disapproves of CEO
  3.  

    Complete waste of time, get your check and find something else quick!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Pharmacy Representative  in  Boca Raton, FL
    Former Employee - Inside Pharmacy Representative in Boca Raton, FL

    I worked at TMS Health full-time for less than a year

    Pros

    - Depending on the department your in, starting pay is $16 (which isn't anything to brag about)

    - Benefits after a month

    ....umm thats about it

    Cons

    - Misleading interview (they do not mention you will be terminated if you fail some of their BS tests. So if you have something else better lined up MAKE SURE TO TURN THIS BS POSITION DOWN.
    - Short breaks, 30min (which they do not pay you for)
    - You need to clock out in order to go to the bathroom
    - There's no future here, so do not believe they hype they feed people during training.
    - Boring, repetitive work---they pretty much train you on how to become a lifeless drone and call physicians all day which will probably hang up on you even if you get passed the receptionist
    - High turn over, majority of people quit after a couple of months

    Advice to ManagementAdvice

    I really didn't get a chance to meet all of the managers, but i can say the only person there with some sense is a guy named Bryan. Majority of management there seems fake and pretty much miserable realizing that they stuck with this place for so long.

    As i mentioned in the cons, make sure not to turn down any position you may have lined up that will most likely be better then this one. These morons do not tell you that your employment there is based on some tests you will be required to take during training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    BEWARE WORKING FOR TMS HEALTH!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmaceutical Telephone Representative  in  Boca Raton, FL
    Former Employee - Pharmaceutical Telephone Representative in Boca Raton, FL

    I worked at TMS Health full-time for less than a year

    Pros

    Unfortunately, there are no pros when you consider the cons.

    Cons

    Very low salary. Poor incentives. Unskilled first time managers who do not know how to lead and motivate. Favoritism rules.
    High turnover due to constant turmoil in workforce. Note: going to the bathroom comes out of your break time. Upper management says they have open door policy, but nothing changes. Eyes are closed to the issues.

    Advice to ManagementAdvice

    If you are going to pick your friends for promotions, then have the decency to have them trained in leadership courses, HR courses, motivational courses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Inexperienced Managers with little to no sales or management experience running the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PAs  in  Boca Raton, FL
    Former Employee - PAs in Boca Raton, FL

    I worked at TMS Health full-time for more than a year

    Pros

    Great employees who work diligently and achieve success in spite of management shortcomings.

    Cons

    Terrible leadership that is running this company out of business. Employees are regularly asked to sacrifice pay/bonuses/commissions to help keep the company afloat. They seem to be having a difficult time keeping the lights on and the computers working. They are always hiring as the large turnover permits them to bill their clients for training creating needed revenue. No outside sales staff generating new client business...

    Advice to ManagementAdvice

    Look to new business for revenue. Asking your employees to support mis-management of client contracts is like asking the homeless to to pay your mortgage. Your employees deserve better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    TMS supplied me with the knowledge to handle customers dispute in a professional manner.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Johnstown, PA
    Former Employee - Customer Service Representative in Johnstown, PA

    I worked at TMS Health full-time for more than a year

    Pros

    Learning new ways to handle any problem in a fast pace environment.

    Cons

    Not enough hours to work.

    Advice to ManagementAdvice

    Sorry the company closed, because I learned a lot about customer service.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    very busy on the phone

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health

    Pros

    interaction with healthcare professionals on a daily basis

    Cons

    in some cases poor commission structure

  9.  

    Looking for a laugh, because this place is a joke!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Account Specialist  in  Boca Raton, FL
    Former Employee - Personal Account Specialist in Boca Raton, FL

    I worked at TMS Health full-time for more than a year

    Pros

    Met some nice people, whom I hope get out of there soon.

    Cons

    There is absolutely no GOOD communication in management. Every DM will tell you something different, because they don't how to manage correctly. The DMs don't have great communication with their bosses and were not trained properly. The DMs job is to keep you in the seat and that is all they are there for. They have no actual training, though they all think they are the best, and think their job is something of extreme high importance. The DMs used to be agents on the floor, the ones that stuck their noises so far up their DMs butt and got promoted even though they don't have any experience. I'm sure they pick the dumbest agents to be promoted, because those are the ones who think the job is something worth while.

    You will be treated like a child, they micromanage you down to your bathroom use. They tell you what is best for the company, not for you. They string you along thinking their is hope for something more and something great, but it never comes.

    In training they make this job sound amazing, once you hit the floor and get to dialing, you just laugh and wonder if this is serious. The motto their is "Smile and dial" literally, that is ALL you do. Talking? Sure, on the phone, but talk to your neighbor and you get in trouble.

    I cannot believe clients pay for this, it is literally a joke. If they had undercover people go in there and apply for a job to see how it is, I am sure they would all pull out. They are wasting their money there, thinking it is doing something. And when they do get smart and pull out, TMS promises they will have a place for you, and they furlough you for weeks only to bring you back for a week or two, and furlough you again. It isn't even worth it.

    This job is best for mindless drones that can't think for themselves. However, it is a paycheck and if you are desperate apply and get a job. If you lie a lot about your background you will get paid WAY more then the employees that are there. Every time they hired someone new they paid them more then I was making, which makes no sense, I had way more experience. Just goes to show they don't care about the employees that have been there for years. The pay you get when you are hired is what you get, don't expect anything more, even if you are an amazing employee. You'll get a paper award saying you're doing great. The amount of money, paper and time they waste on making dumb awards they can give to you in your paycheck.

    The want you to do what is best for the company, but will screw you over in a heartbeat. They don't care about their employees.

    Advice to ManagementAdvice

    Learn to communicate. Get off your high horse and pedestals, you are not that great and your job isn't very important. Treat people with respect and learn how to do your job so you don't screw the agents over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Glad to have moved on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PAS Telesales  in  Boca Raton, FL
    Former Employee - PAS Telesales in Boca Raton, FL

    I worked at TMS Health full-time for more than 3 years

    Pros

    Top notch training - most reps go through same training/certifications as outside field reps
    Majority of co-workers and trainers are pleasant and well-educated
    Opportunity to rub elbows with some high profile pharm execs
    Thurs and Fri dress down days
    Decent pay compared to similar jobs in market
    Decent Benefits
    Some fun contests
    Two TV's in break room (unless cable bill is not paid, which is often and embarrassing when clients are on site)
    Fixed monthly award ceremonies: everyone is bound to get an award if they last long enough
    Favoritism runs rampant, if they like you, you are golden, even if you cheat your way through every disposition, it doesn't hurt to be attractive

    No Background Check
    No Drug screening

    Cons

    Call center environment
    High turnover
    Filthy office like working in a petri dish
    Employees constantly sick, coughing and sneezing all over each, wipe the dust off your cubicle and the within 30 minutes, there is a new layer
    Some employees do not wash their hands after using restroom
    Demeaning morning greetings from upper management
    Constantly monitored/tracked
    Unrealistic call expectations/penetration based on inflated metrics from previous years campaigns (reps who inflated those metrics were finally let go due to overwhelming complaints to ACS/Xerox, however, the Managers and Directors who looked the other way remain and have been promoted)
    Some Managers will fire an employee for using cell phone or internet on call floor while other Managers will cut you some slack
    Client has ability to terminate your position
    Client constantly changing mind as to "what is considered a compliant quality call"
    Very little put in writing, therefore, no one is on the same page and that is pretty important when it comes to the pharmaceutical industry, don't you think?
    Here today, gone tomorrow, the program you are on could shut down without warning
    TMS management blames reps when clients are not happy with calls
    When a call does go well, management presents employee with a "Way to Go" certificate sometimes with a Crayola crayon border
    Suffice to say, employees treated like children
    Reprimanded and warned for taking too long in the restroom
    Tracked down if you do not put yourself in break or lunch
    Management has no qualms about lying directly to your face
    Client Brand teams think the inside reps make more than they really do, the review below is right on the money--wake up pharma!!
    Coffee is not allowed on call floor unless it is in an approved container (this however, does not apply to Management and HR, they are much more careful than the peons in the trenches) Stop walking around flashing your DD container, you know who you are!!
    Draining, tedious and mundane work

    No background check
    No drug screening

    Advice to ManagementAdvice

    Treat others the way you would want to be treated and post a sign in restrooms that state: ALL employees must wash hands before returning to work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Means to an end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMS Health full-time

    Pros

    Ever seen office space? This place is initech. Keep an eye on your stapler

    Cons

    Sad, dingy, moldy, dim, sad sad sad sad

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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