TMX Finance Reviews

Updated June 29, 2015
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208 Employee Reviews

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  1. Upper mgmnt needs to step up & do their job & not make others do it and take all of the credit for things!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA

    I have been working at TMX Finance

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    pay is better than most title lender companies,relationships with staff and customers,every other weekend off

    Cons

    Too much mileage on car and little compensation for it,visiting customers homes and workplace,customers not understanding charges in the loan and sometimes they take on more than they can handle-feel like they have no other option and then get caught in a financial battle to pay the loan back

    Advice to Management

    The workload should be a team effort,not a one person job.


  2. Not the best choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Independence, MO
    Former Employee - Customer Service Representative in Independence, MO

    I worked at TMX Finance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, no overnights, no Sunday work.

    Cons

    Have no problems misrepresenting opportunities and promising more than they will deliver. Benefits such as holiday pay non existent except for General Manager and above. POOR mileage pay compared to other companies.

    Advice to Management

    Ensure accurate disclosure to new employees as far as what to realistically expect, not what is "possible" in a perfect world. Don't give great evaluations then decide tell the others in the store you are doing it wrong.


  3. Great Company Loved and Hated. LOL

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at TMX Finance full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    This Company haves great morals and a great mission statement it is one of the only companies ive worked for that are proffesional. It kept me feed and the payroll department havent ever played or messed with my pay. They are prompt and responsible.

    Cons

    The customers at times complain about the interest rate, but I can deal with that. We are providing a service that many need.

    Advice to Management

    Keep strong and remember the Customer is Number one, in our company.


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  5. Small IT department. Things get done quickly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Java Software Engineer in Carrollton, TX
    Current Employee - Java Software Engineer in Carrollton, TX

    I have been working at TMX Finance full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quick decisions. More visibility across the organization. Anything you do gets reflected in the product very quickly. Standard 9-5:30 work hours. I worked for a big company before moving here where I was sitting in a corner and do my stuff without much recognition and most of the time my effort was stolen by many people. Less bureaucratic.

    Cons

    Small team so you are responsible for more, than a big company. No other cons at this point


  6. Time consuming

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMX Finance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work environment, and good people to work with.

    Cons

    Low base salary for GM's


  7. Helpful (1)

    THE SHEARING OF SHEEP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TMX Finance

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Takes al lot out of you mentally
    the job entails a lot of collection calls and store management really ha no power as all the hiring is done by HR and DM RM teams this makes the Employees feel like they don't have to listen and that they will just bring it up to next level

    Cons

    The Instaloans division is still growing so there is a lot of management changes I in nine months had 2 DM and RM And 2 VP changes

    Advice to Management

    Allow GM to Interview the People that HR has screened as potential applicants


  8. Helpful (3)

    Very stressful job for anyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Richmond, VA
    Current Employee - General Manager in Richmond, VA

    I have been working at TMX Finance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The hours are ok and starting pay good

    Cons

    Management above GM position is incompetent at best. They have unrealistic expectations for the products will offer. They are all abouts selling the money and destroying lives.

    Advice to Management

    stop trying to force the team's to discover needs and allow consumer to feel safe and secure about borrowing these high interest loans. I understand you guys get paid on New loans but greed is real.


  9. Helpful (1)

    Poor leadership.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TMX Finance

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Compensation is very generous. Best pay around.

    Cons

    Poor leadership and communication. Seems to have no direction.

    Advice to Management

    Should communicate to all employees better.


  10. My experience has been ok lots of turn over as far as upper management. I've had 5 different regional managers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Savannah, GA
    Current Employee - Customer Service Representative in Savannah, GA

    I have been working at TMX Finance

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Pay is decent. Easy job

    Cons

    Have to visit customers at their house or jobs


  11. Helpful (2)

    TMX has monthly changes you must be able to take change in stride and be positive.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Sales Agent in Carrollton, TX
    Former Employee - Online Sales Agent in Carrollton, TX

    I worked at TMX Finance

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fairly easy job. Great pay with benefits and commission. Was able to be crossed trained in different campaigns and skills.

    Cons

    Even though change was good . Some change bought forward the releasing of agents with no explanation. Training wasn't at its best or keeping the employee in the loop of company change that would impact the employee life.

    Advice to Management

    Listen to their employees and slow down and think new campaigns through.



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