TMone

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TMone Reviews

Updated June 27, 2014
Updated June 27, 2014
8 Reviews

1.6
8 Reviews
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Anthony Marlowe
1 Rating

Employee Reviews

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  1. 1 person found this helpful  

    Company treats employees like they are broke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you show up, you will get the attendance bonus. BUt the window is way toooo narrow. Most call centers have at least a wee bit of flex time. Like, 5 minutes of overtime due to a longer call at the end of the day. BUt if you show up 5 minutes late, or work five minutes too long, it is way too big a deal with them. They freak out if you have $4 of overtime on your check. And it will cost you $100 each week if your hours are short by just 15 minutes over a 40 hour week.---

    Cons

    They float their payroll, or at least it seems as if they do. They advertise a 10.50 hourly wage, but really it's 8.00, then the attendance bonus is added. Your vacation time and paid holidays like Christmas, are paid at the $8 rate and you have to wait till after 6 months before you get that 8 bucks for the 5 holidays they honor. It is hard to maintain that attendance bonus. They refuse to offer Direct Deposit, so they can hold their check till the last possible time. The checks come in on Thursday, but they won't give them out till Monday AFTER the lunch breaks, so the checks don't hit the TMONE acct till as late as possible on Tuesday.They refuse to acknowledge simple things like employee birthdays or minor holidays. They offer ZERO retirement package, no IRA or Keough or anything, but they have big bucks to fully sponsor several way expensive Nascar cars. These cars are barely competitive...They are so broke you get in trouble if you don't turn your screen monitor completely off each night--god forbid if you plug in a cell phone charger. We recieved nothing for Christmas holiday gifts from them. They have changed from Blue Cross to United Healthcare...this insurance is by far the MOST expensive insurance I have ever had. There are several guys at our center who have child support being garnished from their checks. The money has been taken out of the paychecks, but not sent to the authorities, so it looks like these guys are in arrears. The sups have 25 reps in each group and are way way way over taxed. They just seem like a really broke company. The reactions over 10 minutes of overtime are way over the top. THe impression on the floor is that we are supporting the CEOs Nascar dreams. No IRA, No Auto Deposit, No full pay for holidays, Wierd paycheck rules. There are good people working for this company, but we truly worry about their financial stability.

    Advice to ManagementAdvice

    More managers so the ones that are there have more time to do what they are paid to to do, manage employees. More training a few months after the main training is done, so you have the opportunity to ask clarifying questions.

    Neutral Outlook
    Disapproves of CEO
  2.  

    Very stressful, unhappy experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent  in  Spearfish, SD
    Former Employee - Sales Agent in Spearfish, SD

    Pros

    Most of the agents were decent to work with. The particular outbound group I worked with was a decent group and helped each other out.

    Cons

    There are A LOT of cons. No paid holidays until you hit your six month anniversary, no vacation until after six months, no sick time, no bereavement time unless you take vacation and even then your time is most likely denied because it wasn't requested two weeks in advance, supervisors act like they are far superior to the agents (who are doing the actual grunt work), base pay is 8.00 an hour, even though the pay is advertised as 10.50 an hour after you work 40 hours a week. If you work 39 hours a week, your pay is 8.00 an hour, not the 10.50 advertised. Training was horrendous. Lots of information on stuff that you will use maybe once or twice, but very little information and training on the programs used to access customer accounts. Once you hit the floor, you're on your own to try and muddle your way through the programs, which are complicated and don't always work properly. You're told to come in about 15 minutes early to set up your computers and get all your information pulled up so that you can be on the phones taking calls exactly at 8:00 (or your starting time). You don't get paid for the ten or fifteen minutes of work related stuff you need to do before making calls. The jobs are advertised as customer service agents. They are NOT customer service positions. They are sales agent positions because you are forced to sell services to people who call in regarding their high bills and if you don't make sales in certain areas, you're sent home. The rules keep changing at this place and promises are made and never kept. You're told to do things one way, then literally an hour later, you're told something different. The left hands and right hands don't communicate to each other. Promises are made regarding schedules, i.e. Monday through Friday, 8 - 5, and one Saturday a month. You end up working EVERY Saturday with a day off during the week if you're lucky. Then you're promised different hours, i.e. 7 - 4, but you wait and wait for that to be implemented and it never is.

    Advice to ManagementAdvice

    Management - get your stuff together and keep the rules consistent, quit adding and subtracting rules, give out the paychecks on FRIDAYS rather than Mondays after 2:00, get better training on HOW to be supervisors instead of high school cheerleaders/jocks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Horrible work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative  in  Dakota Dunes, SD
    Former Employee - Inbound Customer Service Representative in Dakota Dunes, SD

    Pros

    Can't really think of any. Really disliked it there.

    Cons

    The staff can be nice but they can be bullies also I felt like I was being picked on sometimes. The training is terrible you just take notes I don't know about anyone else but I'm a visual learner I have to actually do it to know what I'm doing is right. And the training is just a joke they just put you in a room for 8 hours a day for 3 weeks then throw you on the phone to the wolves its just bad training and the trainer just got so side tracked all the time I learned nothing because she would finish her stories then we would have to rush to get through everything and it just got jumbled together.

    Advice to ManagementAdvice

    Get your training better work one on one with each employee

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    I was ripped off by this faux customer service job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative  in  Spearfish, SD
    Former Employee - Inbound Customer Service Representative in Spearfish, SD

    Pros

    Fellow employees - not management - are very good people and very helpful. Training was good but minimal.

    Cons

    This is a sales job that is advertised and sold to potential employees as a customer service job. The job does include outbound calling and telemarketing. Management doesn't care about customers problems or concerns, they are only concerned with sales quotas. Supervisors only care about their cut on commissions, and treat employees as if they were children not adults.

    Advice to ManagementAdvice

    Be up front about what the job really entails. It is a sales position with sales quotas. Stop ripping off employees on their pay and commissions. This is not an honorable or ethical company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Inside sales= telemarketing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Iowa City, IA
    Former Employee - Anonymous Employee in Iowa City, IA

    Pros

    They offered good perks. I was working a normal shift and got full time hours. The checks were on time and for the correct amount. The company brass take a hands on approach. They offer a generous attendance bonus.

    Cons

    No paid breaks or lunches. The job was an extremely high pressure atmosphere, A high level supervisor held a meeting where obscenities and insults were screamed at the entire team. Team members who regularly hit the attendance bonus times would be sent home early for even the slightest error.

    Advice to ManagementAdvice

    You will get and keep better employees if you treat your employees better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Hated it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Dakota Dunes, SD
    Former Employee - Call Center Agent in Dakota Dunes, SD

    Pros

    The hours were the only thing about the place that I liked. Monday - Friday 8:00am - 5:00 pm.

    Cons

    To start off, they get you into the interviewing and tell you that it is a fun relaxed environment, supervisors are great, you're going to make $10.50 per hour after training, plus if you make it through training you get a $500.00 bonus. They basically straight up lie to your face. Your base pay is $8.00 per hour, you get the extra $2.50 per hour if you are there 40 hours a week with absolutely no overtime. No leaving early for your kids, dying family member, nothing. They ask you to be there 10 minutes before your shift so they can go over daily tasks and such, but you absolutely cannot clock in until 8:00am. With that bonus, if you walk in 2 minutes late, were in the bathroom when they took roll, or anything like that you lost the bonus. The weeks of training doesn't even come close to things you will be asked/yelled at when you get on the phone. They are constantly quoting "At This Time" so they can change things whenever they feel like without giving you any warning. Don't even get me started on the environment. I turned a supervisor in multiple times for harassment, and all that was done was they told me that it wasn't harassment, that I brought it on myself by not following the rules, and it was all in good fun. All in all, not a good company to work for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Everyone shares the same experience, uppermanagement applies tremendous pressure on its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    Pros

    Laid back sales enviroment and fun competitions.

    Cons

    this position pays 8 dollars an hour with an attendance bonus of 2.50. if you work less than 40 hours on the dot you loose your attendance bonus. commission is difficult to achieve.

    Advice to ManagementAdvice

    comments made by executives reflect a take it or leave it attitude. the office in which i work is extremely uncomfortable in terms of enviromental conditions.

    No opinion of CEO
  9. 1 person found this helpful  

    Telemarketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and they try to make it a fun place to work. Wellmark Blue Cross Blue Shield benefits are affordable.

    Cons

    demanding and disorganized. poor vacation. they almost act like they are doing you a favor when you take vacation after earning it.

    Advice to ManagementAdvice

    recognition is important. take time to remember people's birthdays. spend more money on taking care of employees. Pay mid level management to retain them so there isn't constant turnover.

    Doesn't Recommend

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