TNS North America

  www.tnsglobal.com
  www.tnsglobal.com

TNS North America Reviews

Updated November 14, 2014
Updated November 14, 2014
49 Reviews
2.6
49 Reviews
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TNS North America Global CEO Eric Salama
Eric Salama
4 Ratings

Employee Reviews

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  1.  

    Good people in general, but poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TNS North America full-time (more than 3 years)

    Pros

    There are a lot of good, smart people to work with, most are very dedicated and professional. There are global resources and a pretty good training program online.

    Cons

    Poor management is the main issue, they are just focused on the bottom line quarter by quarter, no long term strategy. Constant restructuring and regrouping not efficient.

    Advice to ManagementAdvice

    Pay attention to staff and growth strategies, not just making sure you get your bonus (while many others don't)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good place to start and learn but don't expect to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at TNS North America full-time (more than 8 years)

    Pros

    Flexible working schedules. Casual office. Great employees. WOF if needed but not full time.

    Cons

    If you are looking to work hard, prove yourself and work your way up in your career, this in NOT the right place. You are pigeon holed and can't grow. Little opportunity. They don't invest in good employees but rather promote only Sr. management who have no idea what they are doing. Too many politics. Every group and department is held to different standards and just depends on who is at bat for you. Extremely frustrating company to work for because it has more potential.

    Advice to ManagementAdvice

    Listen to your staff and the compliments you make yourself. Good employees are assets to your company. But you lose your employees because you don't do the right thing. You let politics make decisions instead of doing what is right.

    No opinion of CEO
  3.  

    Supportive, collaborative employees, but too much bureaucracy and too many structural changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TNS North America full-time (more than 10 years)

    Pros

    Friendly, intelligent employees, variety of different methodologies & clients to work with.

    Cons

    Too many forms and processes.

    Advice to ManagementAdvice

    Don't clamp down on remote employees, you're losing good talent.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good People, too much red tape, not enough investment in employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service
    Former Employee - Client Service

    I worked at TNS North America full-time (more than 5 years)

    Pros

    Great coworkers who are intelligent and care about the clients. In the best parts of the company, there is a real sense of partnership. Good research solutions and an ongoing effort to stay ahead of the market on techniques and approaches.

    Cons

    The company is very bureaucratic, with internal systems requiring way too much time and effort for the amount of benefit received. A lot of pressure to collaborate with other Kantar organizations, even though they aren't interested. Allows big clients to take advantage of it on pricing and contracts because they are too big to lose. This results in very long work hours, intense pressure to produce great work with limited budgets and staffing, and turnover of some of the best people. Limited opportunities for career advancement and not much investment in training. Bonus system is set up so it's almost impossible to get one.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Sr. Data Processing Project Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Data Processing Project Director in Chicago, IL
    Former Employee - Senior Data Processing Project Director in Chicago, IL

    I worked at TNS North America full-time (more than 5 years)

    Pros

    Small branch office located downtown Chicago

    Cons

    No performance reviews, manager that did not know how to handle conflict, overwork a few (unwilling to hire enough people for the work load) and a dead end job with no place to move. A manager that made you feel as though you should be happy to have a job. If you are a dark skin African-American you might not make it with this company, but they will work you like a Hebrew slave.

    Advice to ManagementAdvice

    Learn the art of being an effective manager, give performance reviews, stop cherry-picking who gets promoted and start looking at the performance of ALL of your employees and the value they bring to the organization. In a nutshell be fair to ALL. I know it's a radical concept, but try it!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Research Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate in Horsham, PA
    Current Employee - Research Associate in Horsham, PA

    I have been working at TNS North America full-time (more than an year)

    Pros

    Good company to learn. Good benefits

    Cons

    Not a lot of diversity

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good people, poor executive management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TNS North America full-time (more than 8 years)

    Pros

    Very bright, collaborative people and good solutions. Talented individuals, skilled in research and client service. Broad base of excellent clients.

    Cons

    The company has become overly bureaucratic, especially since acquisition by WPP/Kantar. Business strategy is inconsistent, changing organizational structure too frequently, often without clear reason.

    Advice to ManagementAdvice

    Be more transparent to rank and file.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    It's ok but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer Analyst in Owings Mills, MD
    Current Employee - Senior Programmer Analyst in Owings Mills, MD

    I have been working at TNS North America full-time (more than 3 years)

    Pros

    Culture, people are nice, pay s fair

    Cons

    Stability. Seem to consistently struggle

    Advice to ManagementAdvice

    Motivate your employees to succeed

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Former TNS Director

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TNS North America full-time

    Pros

    People are smart, very supportive of one another. Seems to fit with schedules of working moms. They truly were quite lovely. I feel bad because I found the work environment to be so lacking.

    Cons

    OMG. I've never quite seen anything like it. Plan to on-board yourself. Plan to be your own HR department. I was, frankly, shocked at the lack of resources employees have here. I assume in Kantar's effort to turn TNS Qual into a profit center, they have stripped it to the bare bones. There is NO SUPPORT. Employees are painfully not a priority. Basically, plan to allocate hours to process work, company policies & procedures, corporate emails and corporate training events.... the list goes on and on... Being an employee is a part time job itself. Filling out your daily time sheets (everyone is required to do them) is also its own part time job -- not to mention mastering the system you will be required to know in order to do so.... and then there is the SELF training you will need for such systems.... Be prepared to enter the land of templates and processes.....Kantar's strategy is clearly to drive costs down -- and you will get to help pay --with your own time -- for all of their cuts.

    Advice to ManagementAdvice

    I'm sure its basically a numbers game. Either TNS Qual is in the black or red. I assume that's why the uber focus on time sheets -- and what is and is not overhead . For what its worth, I don't think the business model is an effective one in the current marketplace. TNS is currently over processing everything in an effort to reduce costs. TNS is already over templated -- I was completely swimming in powerpoint decks -- templates of every flavor, form & function.... There were so many templates, in fact, that I began to wonder..... where is the ability to think encouraged?????? Clients will be turned off by the systemized, robotic attention they get -- particularly if the talent pool is inexperienced -- and there is no real thinking involved on TNS' part.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TNS North America full-time (more than an year)

    Pros

    Time-management. Your able to accomplish a lot with time given.

    Cons

    Sometimes it feels like there isn't sufficient time to complete all the tasks.

    Recommends
    Positive Outlook
    Approves of CEO

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