TOMS Reviews

Updated June 27, 2015
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2.3
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Jim Alling
3 Ratings

Pros
  • The office is casual - you'll find some dogs around the office and fun happy hours (in 8 reviews)

  • After your first year you participate in a Shoe Giving Trip (in 7 reviews)

Cons
  • Leadership team that is lacking a strong vision from the very top of the house (in 4 reviews)

  • Most of the management and executive team lack a lot of experience (in 3 reviews)

More Pros and Cons

58 Employee Reviews

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  1. Helpful (3)

    Best place or worst place? It's up to YOU.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at TOMS full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Really fun work environment (slides, coffee bar, happy hours)
    - AMAZING people. Not the typical LA better dealers who are always looking over your shoulder.
    - High volume... busy busy busy!
    - Supportive management
    - Upper management will listen to employees callouts and concerns, if employees voice them consistently
    - FREE giving trip after 1, 3 & 5 years.
    - Flexible hours / awesome PTO / lots of "early departure" days around holidays
    - Great place to learn about how an international brand operates.
    - Management not afraid to pivot when strategy is no longer viable, which shows our ability to be agile and change course even if it means more work.
    - REALLY passionate people who care.

    Cons

    - Big picture communication can be a challenge, just like at many organizations.
    - Some upper level management doesn't have management or team leadership experience, which creates poor leaders at the top. Fortunately there are a lot of smart people at the bottom who will eventually take over these spots.
    - Some upper management plays favorites and doesn't take the time to get to know all the employees on their teams or understand their background, which can be frustrating. An upper level manager shouldn't be in the weeds, they should train people to be in the weeds for them and have a big picture view of their department, fostering and mentoring each team member to give peak performance.

    Advice to Management

    - Develop a mentorship program that pairs top-performing employees with executives to serve as professional guides
    - Develop an employee MBA program
    - Let go of anyone who has been at the company for 3 years and have not gone on a giving trip. Obviously these people do not care about TOMS or its mission and are just there to collect a paycheck.
    - Keep track of those who do not participate in company events like Camp TOMS and happy hours. These team members, especially upper level management, again are just there to make themselves look good and collect a paycheck.


  2. Helpful (11)

    What a shame...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at TOMS full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Nice Office
    - Free Coffee
    - Employee Discount
    - Some Really Decent Humans

    Cons

    - Complete Lack of Growth Potential
    - Inauthentic
    - Fake Attempt at Being Transparent

    Advice to Management

    It's been said that doing things the same way and expecting different results is a symptom of insanity. If that's the case, the leadership team is insane. Get it together.


  3. Helpful (1)

    Change is constant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at TOMS full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The Giving is real and taken very seriously. TOMS really strives to ensure it is being responsible in its Giving in all aspects

    Cons

    Too many changes in management


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  5. Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TOMS

    Pros

    Learning the action they take to fulfill their mission statement

    Cons

    Pop-up shop location was not good


  6. Helpful (11)

    Product Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Los Angeles, CA
    Current Employee - Product Manager in Los Angeles, CA

    I have been working at TOMS full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    TOMS has an excellent culture and is an exciting place to work on a day to day basis.

    Cons

    TOMS has poor leadership and is unable to stick to a growth strategy and has too many upper level managers that are not suited to lead and thus ineffective and cause bottlenecking for many growth avenues

    Advice to Management

    Simplify and focus on clear and transparent goals and mission. Re-evaluate upper level managers and hold individuals accountable for KPI's, and overall work goals rather than allowing underperformers to continue to skate by with others picking up their slack.


  7. Helpful (3)

    Not Sure How Much Longer I Can Take This

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at TOMS full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Giving trips, workout room, free coffee, a so far so good new CEO (Jim).

    Cons

    It's no lie; TOMS does occasionally promote current employees from within... it just only happens to those who are lucky enough to be on whatever short list of people who are favored by their manager. I cannot emphasize enough just how important it is to "play the game" of favorites to even stand a chance of getting on such a list. part of the problem is that some leaders/managers don't have a clue what their direct reports do... so rather than evaluate true merit, they evaluate personalities.

    Similarly, on paper great annual reviews are used as a carrot and stick tactic to trick desperate employees to get them to work even harder than they already do. Yearly reviews are conducted... Even "mid-year" reviews are encouraged. However updates and check ins regarding performance should be a continuing conversation that happens monthly. Because then this shows that the company is willing to invest in their people. The carrot I mentioned earlier? That wouldn't be an issue if there were regular check ins. As a result, reviews are written and recorded, but no amount of follow through happens because the ideas become stale and too distant by time it's time to discuss again.

    Advice to Management

    In addition to the politics, everyone here is frustrated by the lack of autonomy and opportunities for mastery. If (TOMS employees) were paid enough so they’re not thinking about money and then given more creative freedom at work, I think happiness and Glassdoor reviews would improve.


  8. Helpful (16)

    TOMS is not a career, its a cultish summer camp

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at TOMS full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -The two friendships maintained after leaving the TOMS "family."
    -Selling new/used TOMS with/without tags on eBay after leaving TOMS
    -Having TOMS on a resume helps secure a better/real job

    Cons

    -EVERYTHING and I'm not generalizing ANYTHING.


  9. Helpful (15)

    Joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TOMS full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Cool office space and free coffee
    Very few great people who have managed to stick it out and stay there

    Cons

    What a joke. The HR team here is AWFUL and at it's realms is one of the worst leaders I have ever come across. They tell you that they care about everyone and want transparency but turn around and fire an entire department and tell no one about what happened. I've worked real jobs so I know how it goes when people are let go, it's swept under the rug at a lot of corporate places and it's just the name of the game. The problem with it at TOMS is that they sit there and tell you how they never want to do that, that they want to be open and transparent, they never want anyone to question anything about what goes on - yet they cultivate an environment of fear and suspicion under the rouse of being "different and caring"
    Want a job here? Make sure you were fired from your previous job. Nearly every hire the head of HR has made for the leadership team and her HR team has been so incredibly laughable that I'm curious if we're on some sort of reality prank TV show. A great example: the new CEO is a friend of hers who has no industry experience whatsoever. We go a year and half without a CEO and this is the best we can get?
    Want to keep your job here? Don't show up. The founder goes on and on about how he loves the company so much and is so involved and this and that but can anyone really tell you the last time he or his assistant were in the office?

    Advice to Management

    Where is Bain? Why have they not come in and taken a closer look at the department everyone complains about? Why have they not evaluated the competencies of each of the leaders? Why does bad behavior continue to get rewarded to those who are friends with the right people?


  10. Helpful (20)

    Chaotic, Transitional, and perhaps not so giving any longer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TOMS full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Happy Hour every Friday, if not every Friday then every other Friday
    - Giving trips - trips that allow employees to see how TOMS gives, thus far you really see shoe giving, eye sight giving is rare, and water/birth doesn't exist.
    - Coffee bar with barista in the mornings - lattes, cappucino, drip coffee, ice water, ice coffee and etc. It mirrors our TOMS Roasting Co experience.
    - Outdoor area with wifi to work at - this is nice when you need vitamin D.
    - Option to stand and work - there are places but its becoming more and more rare.
    - Sofas and little areas to escape and do some work
    - Hammocks outdoors
    - Fitness area that hold lunch classes - I've attended this on a rare occasion, they have 50 minute classes which let's you hop in showers but there are only 3 showers so you may have to wait your turn.
    - Showers and changing room areas - its small but we have it.
    - Employee Discounts and discounts with other like-minded brands - 50% off most items, there are some restrictions and we receive discounts through our employee portal that ranges in discounts.
    - Annual retreat that serves as team building - this turns into a party most of the time with alcohol and hook ups. It's a young company and there are a lot of singles.
    - Nice open concept office - You can walk around and sit anywhere you want and work.
    - For the most part, people are very nice and friendly.
    - Career Opportunities - while its not fully transparent, it is possible but you have to know the right people and be in the right place. Just like any other company. If you are friends with the founder, you are in a fast track.

    Cons

    - miscommunication, lack of direction, different objectives and goals from all ends, leaderships, managers, departments (I've been here for a while and its been like this the entire time). The change of direction happens on a frequent basis.
    - lack of leadership - the company tends of cycle through leadership pretty frequently, especially when they don't agree with our founder, or is on a 'friend' basis. Every time a new leader comes on board, there is on boarding and ramping up time which affects the business.
    - people who shout the loudest and talk the most, are often the ones that get recognition, not the people who work to keep the company going. (This is why the company goes through massive turnover on an annual basis)
    - People that work in this company are very passive aggressive, people don't want to say what is reality and often run around in circles rather than attacking an issue head on.
    - HR - the team itself seems like its made up of great people but how effective they are is questionable. It is known that they are all compensated well however the result of that is 0 to none.
    - Giving - it was once a main focus however now its been pushed aside, we used to have a giving team but they've been placed all over the place. It was told to us that this was to incorporate giving more, but we all know the truth. Giving comes second, not first.
    - Our founder, while he came up with a great idea and started a great company, that is no longer a priority for him. He seems very disconnected (and its probably due to the people he surrounds himself), he really is looking for a celeb status more than actually helping.

    Advice to Management

    Be aware that you have great employees and employees who really don't provide value, often great employees leave because they see bad ones advance quicker. If you want best in class staff, make sure to hold HR accountable.
    - there is no accountability, if someone makes a mistake, no one tells them its wrong and don't do it again. So often times we see the same mistakes over and over...


  11. Helpful (14)

    Don't Trust Anyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at TOMS full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Every product gives back
    Workout room with lunch-time classes and locker rooms with showers
    Bi-weekly happy hours
    You'll make a few friends

    Cons

    Management - Many managers have gotten promoted to positions of power by their friends or simply because they stuck around long enough for everyone else to quit. There was no objective evaluation on their ability to lead a team or their prior success in business. This has resulted in a toxic environment where incompetent managers will do anything to stay on top.

    Career growth - There is no opportunity for growth unless you're friends with management, no matter how talented and hardworking you are. For this reason, many good people have left and continue to leave.

    HR - This team is used as a weapon of terror by incompetent managers to force honest and hardworking employees out the door.

    Culture - Company culture has gone down the drain, since you can't truly relax and have fun when you're constantly being scrutinized by a cut-throat HR department. You have to watch what you say at all times b/c any negative comment that is overheard by the wrong person can be grounds for termination. TOMS is now a corporation and not a family.

    Advice to Management

    Please leave. If you do not have a strong desire to grow the business and invest in your talented and dedicated team members, then you are not fit to lead here. Go back to Forever 21.



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