TOUS Reviews

12 Reviews
2.9
12 Reviews
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  1.  

    Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Manager in Los Angeles, CA
    Current Employee - Human Resources Manager in Los Angeles, CA

    I have been working at TOUS full-time (more than an year)

    Pros

    Great product, great people, good Spanish brand

    Cons

    Low structure, a Little bit more trainings on site

    Recommends
    Positive Outlook
  2.  

    Headquarters located in Spain, so they had different points of view in retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at TOUS full-time (more than 3 years)

    Pros

    New to the United States

    Cons

    New to the United States. Not a lot of traffic.

  3.  

    Worst place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at TOUS full-time (more than an year)

    Pros

    There are no benefits at all, the management is unprofessional and there commisson structure is inaccurate.

    Cons

    There's always a problem with everything because no ones trained, which means your just left figuring it out on your own

    Advice to ManagementAdvice

    The management is horrible they hire untrained managers who are not experienced or qualify for there positions, which makes the company go from high end to LOW!

    Doesn't Recommend
    Negative Outlook
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  5.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at TOUS part-time (more than an year)

    Pros

    was able to network and learn about Jewelry, great culture

    Cons

    lots of work, little pay

    Recommends
    Neutral Outlook
  6.  

    Difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at TOUS full-time

    Pros

    I'm not sure there are any

    Cons

    Owners of the Atlanta stores are difficult. No I am not a disgrunted employee. But most fear losing their job.

    Advice to ManagementAdvice

    They do not take your advice

  7.  

    Sales Representative at Tous USA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dales Representative
    Current Employee - Dales Representative

    I have been working at TOUS part-time (more than an year)

    Pros

    Flexible schedule and good employee discount

    Cons

    Slow
    Store is messy
    Management does not care about building a relationship with the client
    Displays are packed with jewelry, which only makes the store look cheap

    Advice to ManagementAdvice

    Organize your store, showing more jewelry only makes the store look bad, build a relationship with the client it is not only about the transaction

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    A complete disaster

    • Career Opportunities
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA

    I worked at TOUS full-time (less than an year)

    Pros

    There is no structure, so you get to run your store as you see fit. Hardly any corporate visits (DM only stops by when there's an issue, no visits from US director or Marketing. Higher ups only visit once a year from Spain). You don't need to do a lot of reporting back to superiors (in depth sales reports, performance reviews for associates are non existant.)

    Cons

    Everything else.
    - No benefits, at all. I was hired under the pretense that there was health insurance offered at no cost to me and turns out when my probation period ends...they canceled the entire company's insurance. No health insurance for management and f/t associates were never even offered it in the first place.
    - Extremely high turnover, even among management. Instead of communicting and developing talent they rather replace them. Never a dull moment at Tous!
    - Poor marketing stragaties, sometimes just lack of any type of brand marketing. The public doesn't know the brand, but the prices still reflect that of well known luxury retailers. The company doesn't have money to invest in aggressive marketing campaigns.
    - Unqualified talent, this is one of the main reasons there are so many internal problems. Because of the high turnover and lack of budget they promote/ externally hire people who are under qualified for the position because A) there is no one else and that person has been there the longest period of time or B) they can offer a extremely low salary and the person will take it on account of their inexperience. These people than struggle and drown in their positions, dropping the ball on several occasions.
    - A serious disconnect between US management and corporate in Spain. They run their stores like they do in Spain, but that doesn't work because the US market has different needs. Be prepared to get emails from Spain in Spanish, training manuals are also in Spainish. When they do send things in English they are not grammatically correct and contain spelling mistakes, not just on internal documents either( On event invitations, lease line collateral ect...) Also deadlines are never met, someone is always on holiday or too busy to get vital things in on time. This applies to the US accounting firm that handles payroll (waiting almost two months for an expense rembursment) too.
    - Sales. Almost all stores are struggling, the days are long and slow. Loyal clients only buy when there are sales, and even then it has to be steep discounts to motivate them. Definitely not fast pace.
    - Everyone is stretched real thin, a lot of stores don't have managers, everyone is doing 10 people's jobs at once. No help, no tools, no support.

    Advice to ManagementAdvice

    You set up your employees to fail, they do and you then replace them with someone else who is also going to fail. Instead of blaming the staff, do a self evaluation and see what you could do to make the company more successful. When one person fails, that could be the fault of the individual but when everyone is struggling than it might just be YOU that is the problem.

  9.  

    There is no corporate structure in the US. You are everything for the store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager in Costa Mesa, CA
    Current Employee - Store Manager in Costa Mesa, CA

    I have been working at TOUS

    Pros

    Growth, support, fun, fashion, responsibility

    Cons

    Credibility of brand, budget, poor marketing

    Advice to ManagementAdvice

    Hire new marketing, corporate structure for US

    Recommends
  10.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager in Las Vegas, NV
    Current Employee - Store Manager in Las Vegas, NV

    I have been working at TOUS

    Pros

    People the produxct and he team

    Cons

    low pay and retirement benefits

    Advice to ManagementAdvice

    watch your stores more closely

  11.  

    Not a good experince

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at TOUS full-time (more than an year)

    Pros

    Fun product and ideas, made in Europe, looks good for your resume if you live in Spain or in Mexico

    Cons

    Disorganized, not looking to invest in their employees, lack of marketing, not corporate structure in the US, 90% of the managers were fired to save costs....

    Advice to ManagementAdvice

    Invest in marketing, do research in the american market, create a US corporate office, appreciate and incentivate the people that work for the company

    Doesn't Recommend
    Neutral Outlook

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