TOUS Reviews

Updated June 26, 2015
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15 Employee Reviews

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  1. Excellent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Miami, FL
    Current Employee - Sales Associate in Miami, FL

    I have been working at TOUS full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Employees discount
    Drama free environment
    Good management
    Get to know important people
    Good customer service
    Time flies
    Excellent training
    Employee points system

    Cons

    sometimes stock room is too messy because it is small.
    Commission process

    Advice to Management

    To increase the hourly rate payment
    Not to have to achieve your commission rate to get your bonus
    Get insurance plans for your employees


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at TOUS full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    None I wouldn't recommend this job to anyone

    Cons

    Everything from hours to training and management

    Advice to Management

    You guys need to learn how to run a company & train your employees before expecting anything from them. Find people who speak English here in America and actually have experience & know what they are doing!


  3. HORRIBLE COMPANY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TOUS full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    50% off if you actually feel inclined to purchasing any of their "jewelry" as an employee.

    Cons

    Literally everything. Commission structure. No management structure. No marketing. Some stores had NO BATHROOMS FOR EMPLOYEES.

    Advice to Management

    LEARN HOW TO RUN A BUSINESS IN THE UNITED STATES!! Also don't call your product "Fine Jewelry", it's not anything special, and most of it is highly displeasing to the eye.


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  5. Wonderful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Los Angeles, CA
    Current Employee - Human Resources Manager in Los Angeles, CA

    I have been working at TOUS full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great product, great people, good Spanish brand

    Cons

    Low structure, a Little bit more trainings on site


  6. Headquarters located in Spain, so they had different points of view in retail.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at TOUS full-time (More than 3 years)

    Pros

    New to the United States

    Cons

    New to the United States. Not a lot of traffic.


  7. Worst place to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at TOUS full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There are no benefits at all, the management is unprofessional and there commisson structure is inaccurate.

    Cons

    There's always a problem with everything because no ones trained, which means your just left figuring it out on your own

    Advice to Management

    The management is horrible they hire untrained managers who are not experienced or qualify for there positions, which makes the company go from high end to LOW!


  8. Difficult

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at TOUS full-time

    Pros

    I'm not sure there are any

    Cons

    Owners of the Atlanta stores are difficult. No I am not a disgrunted employee. But most fear losing their job.

    Advice to Management

    They do not take your advice


  9. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at TOUS part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    was able to network and learn about Jewelry, great culture

    Cons

    lots of work, little pay


  10. Sales Representative at Tous USA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dales Representative
    Current Employee - Dales Representative

    I have been working at TOUS part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible schedule and good employee discount

    Cons

    Slow
    Store is messy
    Management does not care about building a relationship with the client
    Displays are packed with jewelry, which only makes the store look cheap

    Advice to Management

    Organize your store, showing more jewelry only makes the store look bad, build a relationship with the client it is not only about the transaction


  11. Helpful (1)

    A complete disaster

    • Career Opportunities
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA

    I worked at TOUS full-time (Less than a year)

    Pros

    There is no structure, so you get to run your store as you see fit. Hardly any corporate visits (DM only stops by when there's an issue, no visits from US director or Marketing. Higher ups only visit once a year from Spain). You don't need to do a lot of reporting back to superiors (in depth sales reports, performance reviews for associates are non existant.)

    Cons

    Everything else.
    - No benefits, at all. I was hired under the pretense that there was health insurance offered at no cost to me and turns out when my probation period ends...they canceled the entire company's insurance. No health insurance for management and f/t associates were never even offered it in the first place.
    - Extremely high turnover, even among management. Instead of communicting and developing talent they rather replace them. Never a dull moment at Tous!
    - Poor marketing stragaties, sometimes just lack of any type of brand marketing. The public doesn't know the brand, but the prices still reflect that of well known luxury retailers. The company doesn't have money to invest in aggressive marketing campaigns.
    - Unqualified talent, this is one of the main reasons there are so many internal problems. Because of the high turnover and lack of budget they promote/ externally hire people who are under qualified for the position because A) there is no one else and that person has been there the longest period of time or B) they can offer a extremely low salary and the person will take it on account of their inexperience. These people than struggle and drown in their positions, dropping the ball on several occasions.
    - A serious disconnect between US management and corporate in Spain. They run their stores like they do in Spain, but that doesn't work because the US market has different needs. Be prepared to get emails from Spain in Spanish, training manuals are also in Spainish. When they do send things in English they are not grammatically correct and contain spelling mistakes, not just on internal documents either( On event invitations, lease line collateral ect...) Also deadlines are never met, someone is always on holiday or too busy to get vital things in on time. This applies to the US accounting firm that handles payroll (waiting almost two months for an expense rembursment) too.
    - Sales. Almost all stores are struggling, the days are long and slow. Loyal clients only buy when there are sales, and even then it has to be steep discounts to motivate them. Definitely not fast pace.
    - Everyone is stretched real thin, a lot of stores don't have managers, everyone is doing 10 people's jobs at once. No help, no tools, no support.

    Advice to Management

    You set up your employees to fail, they do and you then replace them with someone else who is also going to fail. Instead of blaming the staff, do a self evaluation and see what you could do to make the company more successful. When one person fails, that could be the fault of the individual but when everyone is struggling than it might just be YOU that is the problem.



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