TRAC Reviews

Updated August 30, 2015
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2.2
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Keith Lovetro
14 Ratings

20 Employee Reviews

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  1. Featured Review

    Helpful (1)

    Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Started at Trac a few month's after I graduated college and have been growing with the company ever since. Clean new building and room to grow inside the company as they like to promote from within. Currently in my second role in the 2 years I have been here and have lots of opportunity to take on projects and make meaningful changes in operations. Good hours/flexibility when personal issues arise, empathetic managers. great benefits!

    Cons

    Not a lot of vacation days for new employees, only 1 bathroom(3 stalls) for entire first floor, no break room with tv, no sign anywhere of what industry you are in which lets the building, although new and nicer than the last one, very plain/boring.

    Advice to Management

    Keep listening to employees, offering on-location training classes, promoting from within, stay aggressive with market expansion to west coast, decorate the building more, pictures, maybe a Titan in the Lobby


  2. Not sure what to say....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly people, new building, company and personal bonus after 1st of the year. Benefits are excellent- they actually start the same day you are hired. 401 K 100% match up to 6% , Pay is good- if you are used to making minimum wage,

    Cons

    undeveloped supervisors, no privacy - everyone can hear a supervisor declaiming an employee, no cafeteria- well a cafeteria with no food, no raises- well does 3% count? no chance of moving up unless it is a lateral move or someone really likes you. If you a few minutes late here and there you can forget about getting a good review. Also, if you need special help you are belittled and berated for asking for help. pay dates are 2x a month No holiday decorating. Also- there are employees that literally crap on the bathroom floor

    Advice to Management

    pay your employees better. Allow a late time window of 5-10 minutes - let your employees gt to work safe and without stress. pay day should be weekly instead of 15 & 31st


  3. Helpful (1)

    HR is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    my pay is decent. Can't say the same for others. 401k match Benefits are good

    Cons

    don't complain the HR. IT WILL NEVER GO ANYWHERE! Overworked and underpaid employees Dress code....there is none. Its runaway train.

    Advice to Management

    Get in touch with your employees and maybe you will have better reviews.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Lipstick on a pig

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Princeton, NJ
    Current Employee - Anonymous Employee in Princeton, NJ
    Doesn't Recommend
    Neutral Outlook

    I have been working at TRAC full-time

    Pros

    There are some nice "bells and whistles" that make Trac seem like a nice company, such as the good health benefits, 401k plan, on-site gym, training offered in things like Microsoft Suite or time management. Things unrelated to your actual job seem quite nice.

    Cons

    Problems go unaddressed month after month. When they finally are addressed it is by employees who are either overworked and sloppy or just plain incompetent, so the problem is never fully fixed. Repeated mistakes never seem to be addressed by management. Workload is unreasonable, expectations set by managers who are out of touch. The only way to get everything done that they want you to do is put in a bunch of extra hours. Also, I'm pretty sure the 5 star review on this site was written by a member of HR.

    Advice to Management

    You can't set arbitrary expectations without looking at the big picture. Your department does not exist in a bubble - when your team can't keep up, half measures to clean up your department's mess cause more work for other teams.


  6. Helpful (4)

    IT needs a competent overhaul

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plainsboro, NJ
    Former Employee - Anonymous Employee in Plainsboro, NJ
    Doesn't Recommend
    Neutral Outlook

    I worked at TRAC full-time

    Pros

    Good Benefit Plan, nicely appointed offices

    Cons

    IT is very scattered and in need of an overhaul. Management that has parked themselves in the building are of the mindset that they have nothing new to learn. They are not quite ready for prime time yet continually grab for the latest bells and whistles without fully understanding what is under the hood or how to efficiently create a proper database in which to drive the company. Many disparate systems which causes them to constantly create "fix" programs to manipulate the data . Excessive and unnecessary overtime due to the above mentioned items.

    Advice to Management

    Just because someone has been with a the company for an extended period does not necessarily mean they understand how to take a company to the next level.


  7. Nice Atmosphere

    Current Employee - Billing in Princeton, NJ
    Current Employee - Billing in Princeton, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People seem to get along well, easy travel to work

    Cons

    work is a bit monotous


  8. Helpful (2)

    "Great place to work?"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plainsboro, NJ
    Former Employee - Anonymous Employee in Plainsboro, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great place to work... if you need a job, need to collect a pay check, and are a masochist.

    Cons

    Clearly the last review with this title was written by someone smoking crack or the HR department. No one here is happy, no one.

    Advice to Management

    Sell the company already and change management at the top.


  9. Helpful (1)

    Growing Company - Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company has a great atmosphere. Everyone in the company is very friendly. TRAC has been growing tremendously, and is moving to a new office building in Princeton. The new building is over twice the size of the current location of TRAC and has great features (gym, cafeteria, technology, etc.). My favorite thing about working at TRAC is that you have the ability to make a difference. The company takes employee ideas/suggestions very seriously and you can tell everyday how your work impacts the business. The work environment can be challenging, busy, and stressful at times, but I would take that anyday over being bored at work. The benefits at TRAC are amazing, the company pays a significant portion of the medical, and has a great match on the 401k, time off is good too. I can honestly say I love coming to work everyday.

    Cons

    The current building, which is being remedied in a few months by moving to the new building. The current office is outdated and getting cramped with all of the new hires coming in. The company is still in growth mode and with that comes challenges. They are working on revamping technology to help accomodate the growth, it is just a work in progress.

    Advice to Management

    Keep doing what you're doing. Management really listens to employees thoughts on the annual employee survey and takes their feedback seriously. The new building will bring a whole new dimension to TRAC.


  10. Helpful (5)

    Starved for leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good Location. Excellent benefits. Many good people, unfortunately, not at the leadership level.

    Cons

    There are people in leadership positions that create obstacles to innovation and productivity, their toxic behavior affects the entire organization, but what’s even more unfortunate is that their bosses give these people enormous amount of power because “they know too much, we can’t replace them”. Upper managers are unaware of what’s going on in the trenches, they show favoritism, and because of that morale among hard-working people is extremely low, there are some happy people too, some take advantage of a “flexible” (or chaotic?) environment and come and go as they please. Old-school approach to just about everything, highly micromanaged place, too. Crummy building with horrible bathrooms and stained carpet, hard to believe it’s located in the renowned Princeton. If you care about your professional growth and want to work for a company with good values that takes care of its employees - look elsewhere.

    Advice to Management

    Manage under-performers starting from the top, learn how to recognize talent and retain it. Send everyone to training - from top to bottom. Talk to people in the trenches. Read review on this site. Enough said.


  11. Helpful (7)

    External Applicant Guide: An Overview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TRAC full-time

    Pros

    There are talented people in the company. They are either misguided or hidden. Bigger, better companies will poach them sooner or later.

    Cons

    1-The majority of the negative reviews here do not apply to IT department contractors and employees. 2-The current state of the company is unstable. 3-The real blunt negative reviews before this are already accurate. No need to repeat them all. This disclaimer is in case the talking points below are TL;DR material. You will not grow here. The stats HR gives out to employees are misleading. They are proud of the promotions and lateral moves within the company and retaining employees, but are trying to hide the truth about the consistent turnover. Lateral moves happened because employees couldn’t find a way out. The recent batch of layoffs that just happened here was surprising (how’s that for growth). This is what happens when you have a company with too many unnecessary positions and titles and people that are just here to be here. For the promotions: this is an old trucking company with holdovers and with people here prior to the ownership change and these people are here to stay. You better hope you are part of the elite crowd and play your cards right if you want to move up. These moves also happened because Trac couldn’t find anybody else to replace the vacancy so they unwillingly promoted someone else. The company ineffectively uses recruiters as they seem to only work for IT related roles. The length of time some of these postings have been showing internally speaks volumes. You will be overworked, in fact, unnecessarily overworked. There is no work life balance. If you outside applicants do get an offer, ask them about hours and “flexibility”. Negotiate it and see how they react to that, depending on the department. Flexibility here means working on the weekends and many after hours. Billing close gets pretty bad. If you are using a recruiter, be careful and don’t just accept the job without getting a feel about the department and expectations. If you get a sizable compensation, unless you are going to IT department, reconsider and do not fall for it. Be prepared to deal with politics taken to a new level. Information isn’t “good” unless department ABC thinks it’s good and has had a chance to look over it. And then VP 1, 2, 3, 4 also need to see it when they do not need to. This is when allegiances and ties are clearly seen. Certain departments act like bullies because they have all the VPs backing them. If VP 1, 2, 3, 4 are not involved, get ready to see fingers pointed to another department and another person. This is not collaboration. This is trying to accept that fact that there is terrible data management and leadership within the company. At the end of the day you need to act like you don’t know what you’re doing, nod and let management steer you in the right direction. It is what they want. No matter how terrible one is at their job, as long as you have the right allegiances, you’ll get promoted. There are much bigger, profitable and more stable companies around the area that have better culture, work life balance, benefits and low turnover. If you have transportation, freight, trucking, maritime, rail, shipping line, LTL experience and/or you’re joining an IT related position, then feel free to come in. If not, reread this entire section again and look at the other negative reviews.

    Advice to Management

    Improve on the company’s identity. Look at the companies around you and compare your benefits and work life balance against theirs. Seriously reconsider using temps and recruiting firms. Teach executives how to lead. Execs need training too, not just employees getting sent to mandatory classes. Did that leadership training really work for Trac? Teach executives to attend the meetings they requested their underlings to have on their behalf. There are many of us waiting on a call for 15 minutes without the executive who wanted it in the first place. Get rid of underperforming executives. No need for lengthy meetings that involve 10+ participants from multiple departments (that aren’t even in the same building). This is a waste of valuable time. No need for quarterly meetings discussing results with the entire company. Half of those employees sitting at these meetings do not understand these numbers. All they care about is if they will get their bonus or not. Just send out an email. Why are there so many managers and employees with unnecessary promotions? Stop putting these titles to people that seemingly deserve them. It won’t matter in the end because they cannot do their job properly, or aren’t allowed to do their job properly because of other departments creating information delay. Develop a career path for each employee. Support the employee. Don’t make them have to look at the company website to see internal postings wondering where they could fit in to. You’d be surprised how many employees look at internal jobs just so they could escape. What is being done to retain employees? It’s a hassle to constantly train new hires and ruins continuity in the department. Start with taking those employee surveys seriously! Your employees are unhappy. Please, wake up and pay attention. What is being done to recognize hard working employees…the ones who actually get work done, pick up the slack AND stay late, in that order? They need to be given positive feedback and rewarded. The company needs to improve its data management system fast. How effective is the salesforce? It might be time for an overhaul in that department.



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