TRUSTe Reviews

Updated August 13, 2014
Updated August 13, 2014
12 Reviews
3.1
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chris Babel
8 Ratings

Employee Reviews

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  1.  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at TRUSTe full-time for less than a year

    Pros

    Good company to work for
    Great people
    Opportunity to grow, your success is in your control

    Cons

    Sink or swim mentality, but everyone is willing to help if asked for guidance/assistance

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not the worst, but not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at TRUSTe full-time for more than a year

    Pros

    - Most people were friendly and easy to get along with
    - Snack area focused on healthy food
    - Periodical team-building activities and company-wide events
    - Better than average pay, compared to similar in the industry
    - Sales reps and IT had the best collaborative vibe
    - Renown brand in the tech industry

    Cons

    - Some managers were not suitable leaders (may no longer be employed)
    - Various employees were cliquey and gossip
    - Not everyone had a team-player attitude
    - Workload was uneven; some days were hectic and busy, while others involved asking for ad hoc projects
    - Company rules were sketchy and had "gray areas;" be wary of people around you and what you do in your spare time

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TRUSTe full-time for more than a year

    Pros

    Greatest things about this place include: free snacks, a tapped keg, happy hours, and refrigerator full of free beverages. There was work life balance, and I must mention the perk of unlimited vacation that everyone took advantage of, however this didn't boost morale or productivity.

    Cons

    Leadership is clueless and disjointed. It was shocking to see the lack of alignment for high level strategy. No one was that motivated to work, especially the sales team, who were inexperienced and unprofessional. You can walk through the office at the end of quarter and no one would be there. The CEO had to reinforce rules for people to come into the office to work. The company is trying to pivot or do something interesting.

    Advice to ManagementAdvice

    Be clear on what the strategy is and communicate it and inspire your teams. It just looks like everyone there is coasting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Such a chill environment that it is demotivating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at TRUSTe full-time for more than 3 years

    Pros

    - Unlimited vacation is awesome
    - Semi-stocked kitchen
    - Ultimate freedom
    - friendly, genuinely good people who work there

    Cons

    - No one there cares about anything (Example: you could not hit your goals and would still be able to show up late and leave early and take extended vacay)
    - No accountability
    - No SOPs in place
    - Breeds laziness across all departments
    - Zero follow up that isn't client driven
    - Execs are completely out of touch with the reality and health of the organization (Example: CEO saying all renewals should be a slam dunk but not realizing half of the people who signed up and payed haven't been reached out to by client services, didn't complete certification or haven't been happy with us because we have no customer service.

    Advice to ManagementAdvice

    Crack down a little more. Hold people accountable and be accountable yourself. The company touts transparency but no one ever knows anything be it internal changes, product rollouts or exits. No training where it's important. The people are great and everyone is supportive but that could really be cultivated into an amazing and productive culture that would breed drive instead of indifference and laziness.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Upper Management = Middleman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TRUSTe full-time for more than 3 years

    Pros

    - Great perks
    - Team culture (everyone helps out everyone)
    - Great location
    - Products are actually something you can get behind
    - Well known brand

    Cons

    - Company outlook changes a lot ( they constantly make changes instead of sitting down and figuring out a long term plan)
    - Seems like there is little communication between upper management. Most people don't really know exactly what some people do and are in charge of on a day to day basis or they just don't care if others are doing their job

    Advice to ManagementAdvice

    Trim some fat, there are some people in charge of making decisions that really don't need to be there for the simple fact that they DON'T make the tough calls, don't provide clear direction.

    They just take what is given to them by upper management and communicate that down to their team and don't contribute any helpful, creative, or insightful suggestions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    A great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at TRUSTe full-time for less than a year

    Pros

    - career advancement
    - genuinely nice and helpful people
    - massive amounts of free food
    - start up environment without the start up hiccups
    - salary is competitive

    Cons

    - lack of training when you start the job, you must ask and read whatever they got and self learn
    - massive amounts of free food, you can gain 15 lbs

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    On the sales side for multiple years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at TRUSTe full-time

    Pros

    Flexible management team with high expectations but available for assistance where needed. Good atmosphere and people. Ability to do well but requires ability to work independently without a lot of marketing resources.

    Cons

    Customer support / client services can be challenged to meet client demand.

    Advice to ManagementAdvice

    Build out the support team to better service current clients.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I have been with TRUSTe for just over 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at TRUSTe full-time for more than a year

    Pros

    -Emplyees are encouraged to find innovative solutions to privacy problems.
    -Emplyees are recognized for their contributions
    -Open communications from management
    -TRUSTe is the leading company in the privacy space - and privacy is on every company's agenda and is a fast growing market
    - Management fully embraces social responsibility and the company participates in many worthy causes that help underprivileged families and support cancer research
    -Endless summer leave policy

    Cons

    No major cons that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Squandered potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at TRUSTe full-time

    Pros

    - Great work-life balance
    - Privacy is a hot field and TRUSTe is a leading name
    - Snack area focused on healthy snacks
    - Most people are friendly and easy to get along with

    Cons

    - Extremely cheap on compensation and benefits
    - Many employees (including management and executive) who everyone acknowledges are useless are allowed stay for years
    - Unfocused future business plans cause routine stumbles
    - Executives are very disconnected from front-line employee reality due to culture of secrecy

    Advice to ManagementAdvice

    Listen to your front line employees. Get rid of those (including VPs) who cannot handle their job.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Egotistical founder hurt the company for years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at TRUSTe full-time

    Pros

    Entrepreneurial environment, fast moving, leader in its space. Company is finally on the right track with new management in 2010.

    Cons

    Founder of company was not fit to lead the company and held back company's progress for many years as many actions were taken to satisfy her ego rather than what was the best for the company.

    Unfortunately, it caused several talented people to leave out of frustration and many people to be in leadership positions that were simply not competent further hurting the company and its employees who had to deal with dis functional politics, changing priorities and functions being pitted against each other instead of working together.

    Pay (for non Sales staff) was well below market; hopefully it has improved by now

    Run, don't walk away from any other company the founder may be associated with.

    Advice to ManagementAdvice

    Be bold enough to make changes sooner; be careful to not hire just those you know from another life (creating a clique and alienating the staff) but those that bring a diversity of experience and perspectives.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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