TSA (Transportation Security Administration)

  www.tsa.gov
  www.tsa.gov

TSA (Transportation Security Administration) Reviews

Updated October 15, 2014
Updated October 15, 2014
196 Reviews
2.4
196 Reviews
Rating Trends

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Approve of CEO
TSA (Transportation Security Administration) Administrator John S. Pistole
John S. Pistole
85 Ratings

Review Highlights

Pros
  • Good pay for the work and good benefits (in 17 reviews)

  • It is pretty good pay for a job that is non-skilled labor (in 17 reviews)


Cons
  • When you first get hired with TSA, they want you to work part time (in 11 reviews)

  • Limited growth potential, work-life balance is very unbalanced towards work (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It wasn't too bad working at TSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSA Screener in Washington, DC
    Current Employee - TSA Screener in Washington, DC

    I have been working at TSA (Transportation Security Administration) full-time (more than 3 years)

    Pros

    The $$ was good, but the shifts weren't too family friendly. The shifts killed me the most because its not routine, not even for a 3 month period. I liked getting exposed to the diverse public (except the crazies) its interesting to view some one else's perspective on security.

    Cons

    Having to deal with difficult passengers were a pain in the neck

    Advice to ManagementAdvice

    Make more job courses equally available to everyone else not just your buddies or your favorites.

    Recommends
    Neutral Outlook
  2.  

    TSO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer in Gulfport, MS
    Current Employee - Transportation Security Officer in Gulfport, MS

    I have been working at TSA (Transportation Security Administration) full-time (more than 8 years)

    Pros

    Amazing health benefit package as a federal employee. Lots of paid time off and one of the very best Healthcare benefits. If you are willing to move nationwide for for progression, you can realistically be promoted every year for quite a few years. Just keep a clean file.

    Cons

    Not my ideal line of work. Small airports are incredibly micromanaged.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great job with a lot of opportunity and good people.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSA (Transportation Security Administration)

    Pros

    Has a lot of opportunity once you are in, great benefits and compensation right off the bat. Some of the people there are amazing and what's better than looking at the beautiful passengers as they are waling through the airport.

    Cons

    Work/Life balance is poor. There is no flexibility, you either work the schedule they tell you or nothing. Everything is based on seniority so you will get stuck with bad off days and working a terrible shift.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Half

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transportation Security Officer in Agana Heights, GU
    Former Employee - Transportation Security Officer in Agana Heights, GU

    I worked at TSA (Transportation Security Administration) full-time (more than an year)

    Pros

    The Pros are that you learn so much and meet new people all the time. Also it helped me appreciate TSA a lot more than I did when I was a passenger. The learning process was awesome, everyday was a new experience. Same procedure, but new people and new steps on them .

    Cons

    Challenges would be the time, but what can we do about that?!

    Advice to ManagementAdvice

    Please never forget to applaud your employees. You may think that you do, but the employees can feel it. Don't only notice the small mistakes or any mistakes, but take time to notice the hard work they have done and continue to do. I mean, what are you without your staff?

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Glass Ceiling at small airports, no room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration) full-time

    Pros

    Great government benefits.
    Health Insurance
    Retirement
    Holiday pay
    easy work just see a lot of passengers

    Cons

    No room for advancement
    a lot of training and you have to re-certify by testing every year.
    work procedures are always changing

    Advice to ManagementAdvice

    listen to the little people.
    treat them well and they will work well.
    work on changing the pay scale to the GS scale.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSA (Transportation Security Administration)

    Pros

    TSA offered great job security

    Cons

    TSA work life felt too much redundancy

  8.  

    Great co-workers, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer in Salt Lake City, UT
    Current Employee - Transportation Security Officer in Salt Lake City, UT

    I have been working at TSA (Transportation Security Administration) full-time (more than 10 years)

    Pros

    Great co-workers always willing to help each other and pull together.

    Cons

    work-life balance is not important to the company. Promotion is through the good ol' boy system or in other words it is who you know not what you know.

    Advice to ManagementAdvice

    It would be a good idea to stop trying to get rid of established and competent full-time employees in order to replace them with part-timers. Especially considering how the part-timers are given full time benefits, it is not truly "cost-effective".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    A Federal Government Job That You Can Be Proud of Holding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisory Transportation Security Officer in Los Angeles, CA
    Former Employee - Supervisory Transportation Security Officer in Los Angeles, CA

    I worked at TSA (Transportation Security Administration) full-time (more than 8 years)

    Pros

    Excellent benefits, competitive salary, continuous training opportunities, customer service, intensive security, and public contact. Multiple shifts, and locations, diverse workforce. Advancement opportunities and transfer to other governmant agencies possible.

    Cons

    Rigid and militaristic management. Manditory overtime often required. Often under staffed. Many entry level workers with undeveloped work ethics who require significant mentoring.

    Advice to ManagementAdvice

    Managers need to be more flexible when dealing with employees. More training is needed to improve employee morale.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    I'm a current employee of TSA working as a Behavior Detection Officer.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration)

    Pros

    It's a foot in the door for other federal jobs. And we are at the forefront in the fight against terrorism within our country. People depend on you whether they acknowledge it or not.

    Cons

    A thankless job that requires you to be self motivated because most people don't like the work you do feeling everyone but them should be screened.

    Advice to ManagementAdvice

    The people below you need your support and undivided attention.

  11.  

    TSA Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer in Jamaica, NY
    Current Employee - Transportation Security Officer in Jamaica, NY

    I have been working at TSA (Transportation Security Administration) full-time (more than an year)

    Pros

    For the amount that you make you don't really do terrible hard work. After 1 year you are bumped up to the next pay grade. Most of the people I work with work hard and fast, are friendly and have your back whether it be towards management or passengers and aide you in situations. A good in to the federal job system, if you have prior experience in other specialized fields you can easily apply to other agencies. Training that they offer may be useful to other careers and goals in life.

    Cons

    During busy seasons you can almost expect to be on mandatory overtime on certain days. The training that they offer is good but doesn't always sink in and most of the time you have to refer to persons who have been with the agency for a while to get the proper instruction. For a security organization there is too much structure around customer service and it definitely shows to the employees.

    Advice to ManagementAdvice

    Training classes should be reworked and more in depth. Security is security and there is nothing around that, and airport security is a slow process, you shouldn't feel rushed from management to meet a certain quota of passenger throughput.

    Recommends
    Neutral Outlook
    Disapproves of CEO

TSA (Transportation Security Administration) Photos

TSA Headquarters (Photo thanks to Flickr user jbpics4u All rights reserved.)
TSA Headquarters (Photo thanks to Flickr user jbpics4u All rights reserved.)

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