TSA (Transportation Security Administration)

  www.tsa.gov
  www.tsa.gov
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TSA (Transportation Security Administration) Reviews

Updated September 15, 2014
Updated September 15, 2014
181 Reviews
2.4
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TSA (Transportation Security Administration) Administrator John S. Pistole
John S. Pistole
78 Ratings

Review Highlights

Pros
  • It is pretty good pay for a job that is non-skilled labor (in 16 reviews)

  • Good pay for the work and good benefits (in 15 reviews)


Cons
  • The TSA is moving to a part-time work force in order to decrease costs and increase flexibility with scheduling (in 10 reviews)

  • Too many chiefs not enough Indians-Poor management (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    TSA Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer  in  Jamaica, NY
    Current Employee - Transportation Security Officer in Jamaica, NY

    I have been working at TSA (Transportation Security Administration) full-time for more than a year

    Pros

    For the amount that you make you don't really do terrible hard work. After 1 year you are bumped up to the next pay grade. Most of the people I work with work hard and fast, are friendly and have your back whether it be towards management or passengers and aide you in situations. A good in to the federal job system, if you have prior experience in other specialized fields you can easily apply to other agencies. Training that they offer may be useful to other careers and goals in life.

    Cons

    During busy seasons you can almost expect to be on mandatory overtime on certain days. The training that they offer is good but doesn't always sink in and most of the time you have to refer to persons who have been with the agency for a while to get the proper instruction. For a security organization there is too much structure around customer service and it definitely shows to the employees.

    Advice to ManagementAdvice

    Training classes should be reworked and more in depth. Security is security and there is nothing around that, and airport security is a slow process, you shouldn't feel rushed from management to meet a certain quota of passenger throughput.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    I'm a current employee of TSA working as a Behavior Detection Officer.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration)

    Pros

    It's a foot in the door for other federal jobs. And we are at the forefront in the fight against terrorism within our country. People depend on you whether they acknowledge it or not.

    Cons

    A thankless job that requires you to be self motivated because most people don't like the work you do feeling everyone but them should be screened.

    Advice to ManagementAdvice

    The people below you need your support and undivided attention.

  3.  

    Wonderful Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration) full-time for more than 10 years

    Pros

    Important mission, well supported, enjoyable and exciting work.

    Cons

    Pay can lag behind private sector for similar work, but public service jobs normally do.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Good pay and benefits for no experience, limited upward mobility, somewhat hostile work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transportation Security Officer  in  Los Angeles, CA
    Current Employee - Transportation Security Officer in Los Angeles, CA

    I have been working at TSA (Transportation Security Administration) part-time for more than a year

    Pros

    Starting wage, scheduled raises, paid time off, government benefits, great place for exposure to working with thousands of people a day, a whole lot of overtime offered.

    Cons

    A whole lot of negative employees, much left to be desired from a majority of management, job responsibilities constantly change yet there is little to no training, all said it is a challenging environment to operate in and even with the cons TSA does strive to provide excellent public service.

    Advice to ManagementAdvice

    more emphasis on training rather then discipline.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Federal Job at Miami International Airport

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSO (Transportation Security Officer)- MIA-Miami International Airport  in  Miami, FL
    Current Employee - TSO (Transportation Security Officer)- MIA-Miami International Airport in Miami, FL

    I have been working at TSA (Transportation Security Administration) part-time for more than 3 years

    Pros

    You're able to get insurance benefits immediately upon employment ... regardless of status (i.e. Part-Time/Full-Time)

    Cons

    Dealing with negative colleagues but that's every job . Also, its difficult to move up the ladder within the organization.

    Advice to ManagementAdvice

    Be more proactive rather than reactive

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Been there 12 years hard to get a promotion.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSA (Transportation Security Administration)

    Pros

    Great starter job for the young.

    Cons

    Says they work with your school schedule but doesn't

    Advice to ManagementAdvice

    Na

  8. 1 person found this helpful  

    Poor leadership from Assistant and Deputy Assistant Administrators

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Chief  in  Arlington, VA
    Former Employee - Branch Chief in Arlington, VA

    I worked at TSA (Transportation Security Administration) full-time for more than 10 years

    Pros

    Excellent Mission and dedicated people

    Cons

    Leadership thinks knowledge is hierarchical - the people that know the most are at the top. This is definitely false.

    Advice to ManagementAdvice

    Listen too the employees and quit trying feather your own position. Don't hire technically incompetent deputy administrators.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Entry-level Government Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSA OFFICER  in  Las Vegas, NV
    Former Employee - TSA OFFICER in Las Vegas, NV

    I worked at TSA (Transportation Security Administration) full-time for more than 5 years

    Pros

    Your co-workers are going to be interesting and the reason you're going to want to go to work. Good people, lots of different backgrounds that add to underrated passenger experience (customer service). Great training staff even though they are often over worked and under appreciated. Good benefits and starting pay.

    Cons

    Bad management, very two-sided and wont have your back if something serious happens. Drug testing is heavily in favor of TSA even if you do not test dirty. Performance reviews (PASS) are not a true representation of daily activities. Washington/ upper management will use omission and deceit to inaccurately score performance reviews. In order to NOT PAY officer bonuses at the end of the year they will tell you that no matter how well you have preformed as an officer, NO ONE will receive a score over a certain point which results in thousands of officers not getting a fair chance at their bonus.

    Advice to ManagementAdvice

    It's time to start taking care of your officers or you will suffer their same fate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    TSA at Birmingham Alabama was a very stressful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tso  in  Birmingham, AL
    Former Employee - Tso in Birmingham, AL

    I worked at TSA (Transportation Security Administration) full-time for more than 10 years

    Pros

    it was a government job with good federal benefits.you have a chance to transfer to other federal jobs and take your seniority with you.

    Cons

    the tsa has poor management and the rules would change every other month.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Government work

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Supervisory Transportation Security Officer  in  Irvine, CA
    Current Employee - Supervisory Transportation Security Officer in Irvine, CA

    I have been working at TSA (Transportation Security Administration) full-time for more than 8 years

    Pros

    Great benefits and retirement and it could be a good place to work

    Cons

    You are tested every 3 months it is the only government job you have to be tested and if you fail you are terminated from your job,

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