TSYS

  www.tsys.com
  www.tsys.com

TSYS Reviews

Updated December 16, 2014
Updated December 16, 2014
186 Reviews
3.5
186 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TSYS CEO Troy Woods
Troy Woods
27 Ratings

Review Highlights

Pros
  • work life balance is something the company actually pays attention to (in 26 reviews)

  • There are good benefits and good people here (in 11 reviews)


Cons
  • As my time at TSYS progressed, it became quite evident that this is a 'good ole boy' company, stilling operating in a 1980s mindset (in 6 reviews)

  • some environments are on the 'good 'ole boy' program (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    It's been a great experience. I work on a with wonderful team members and we have a wonderfil management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TSYS full-time (more than an year)

    Pros

    Pretty much everything. Management works hard to make sure that we maintain a healthy work/life balance. The company is undergoing a pay restructure process to get company salaries competitive. TSYS is very involved in improving the community.

    Cons

    There are no cons that I can think of. Perhaps even HIGHER salaries :)

    Advice to ManagementAdvice

    You are on the right track. Thanks for valuing your employees. I really feel like I work for a company that cares about me. Thanks!!!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Business Analyst Sr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS full-time (more than an year)

    Pros

    Good Individual Benefits
    Personal Time was family friendly
    Job duties were basically stress free

    Cons

    Work was basically stress free but not very satisfying
    Growth opportunities were not available in the area I worked in
    Managers can keep you from being allowed to post for other positions that may be a growth opportunity

    Advice to ManagementAdvice

    Encourage team members and allow them to grow as professionals

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Work was good, until I was threatened; then the company retaliated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Internet Software Engineer in Alpharetta, GA
    Former Employee - Senior Internet Software Engineer in Alpharetta, GA

    I worked at TSYS full-time (more than an year)

    Pros

    - Progressive technologies
    - fast advancement
    - "work-life" balance
    - lots of technologies (old and new) to explore and grow for professional gain

    Cons

    - work-remote opportunities are sparse and inflexible
    - management is stiff about office presence instead of finding suitable work-arounds for people with challenging situations
    - turnover is excessively high: in the last 12 months, 8 people hired in my department and only 2 remain, not including me.
    - infosec is not trusting of development, so research and hotfix resources are limited
    - on-call procedures are not well-defined, so 2am problems are more problematic due to everyone on the phone with their hair on fire and no idea what to do

    Advice to ManagementAdvice

    1) Find ways to hold middle-management accountable for when things go wrong.

    I made a claim in good-faith that a manager threatened my job, she belittled and intimidated me, turning TSYS into a hostile work environment.

    The company proceeded to retaliate against me by severing me from the project, denying me a raise, and writing me up on petty performance issues shortly after my report. I NEVER received a write-up on performance until after my report to HR...

    The company made it clear that these kinds of behaviours are not only acceptable, but HR will protect managers, especially when they belittle and intimidate their employees. This manager who threatened me wasn't even MY manager, mind you!

    This is not an institution I would recommend without severe scrutiny against middle-management and their tactics to take responsibility for claims made in good-faith. I don't see the integrity behind the statement "We have a strict no-retaliation policy" when HR did just that.

    2) Find ways to allow for more employee growth
    A big complaint I heard was that TSYS is relatively flat.
    I was skeptical until I saw that there are basically 3 bars or levels of rank: worker, manager and leadership.
    Advancement is nearly impossible without establishing long-term relationships with upper-rank members and becoming "apart of the family". You have to know somebody to be something at this company. There should be places where employees who really stand out among the others can advance at least a little on paper and feel better about themselves.

    3) Invite more work-remote opportunities
    TSYS has support for work-remote resources and is sorely missing the use of them. Managers are excessively routine about ensuring employees make an every-day face-to-face experience. Alternate solutions are available to provide workarounds for the sake of the business. Instead, the company feels it important to spend those resources ensuring all get to the office each day. Allow more flexibility, and you might find an increase in productivity!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TSYS

    Pros

    Good company to work for.

    Cons

    No cons to say about this company.

    Advice to ManagementAdvice

    N/A

  6. 2 people found this helpful  

    Good company to build a career at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Columbus, GA
    Current Employee - Director in Columbus, GA

    I have been working at TSYS full-time (more than 10 years)

    Pros

    Team Members genuinely care about the people we serve. The company has been making some positive changes to address compensation and job descriptions/titles. Lots of opportunity to grow if you seek to take advantage of them. TSYS invests in its team members. When turnover happens, it appears appropriate.

    Cons

    It is not something the company asks for but in many areas, the weight of responsibility is such that Team Members will sacrifice family for the company.

    Advice to ManagementAdvice

    Some things just aren't optional and need to be funded. Budgets are important but, we can't keep key talent motivated and focused on the mission if we burn them out.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Ole Boys Network - Implosion upon them!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchant Advocate in Midwest City, OK
    Current Employee - Merchant Advocate in Midwest City, OK

    I have been working at TSYS full-time (more than an year)

    Pros

    The company itself has a great history in the industry. I truly thought it could be saved before it was run into the ground.

    Cons

    A great company with the best values began falling into the ways of the competition by charging fees and opting merchants into products following a short "free trial" period. Lots of smoke and mirrors brings lots of unearned revenue for the company. NO direction from management but lots of finger pointing at poor production. The merchants are leaving quicker than they can sign new ones.

    Advice to ManagementAdvice

    Listen to your people on the street. They truly do know better than you what is working and what isn't. Make tough decisions even if you hurt a few feelings every now and then. Take a stand against what you know is wrong and make it better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Shamefully hostile and insecure environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior UI Developer in Alpharetta, GA
    Former Employee - Senior UI Developer in Alpharetta, GA

    I worked at TSYS as a contractor

    Pros

    - A pay check
    - I genuinely cant think of another characteristic to consider as a pro

    Cons

    - Being berated amongst by your manager your. peers based on he-said she-said information. This happened to myself and I witnessed it happen to others on a regular basis.
    - Office politics that rival highschool
    - A codebase that is ridden with super sloppy spaghetti code that nobody is willing to even recognize, let alone address.
    - Not being told the end date of my contract, until the week after the actual date. (I actually worked a half day the following week and learned the fact in a very humiliating way)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    TSYS/ProPay = Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Lehi, UT
    Former Employee - Senior Developer in Lehi, UT

    I worked at TSYS

    Pros

    Great benefits, good work life balance, good salary.

    Cons

    Oh jeez where to start, worst company ever to work at! The IT/Dev department is a train wreck of egos and complete lack of true direction. The IT/Dev leadership are unwilling to support true training and growth opportunities and continually ignore the advice of their senior developers. There are a few good people but it seems most have given up trying to actually care and are there to get a paycheck and know they won't be fired since they seem to be the only one's willing to put up with the situation. Terrible!

    Advice to ManagementAdvice

    ProPay in Lehi, UT is a mess. Just continue your plan to outsource it, at least you'll save money; but for the sake of the next guys stop hiring IT talent in Utah!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Felt like jail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Columbus, GA
    Current Employee - Customer Service Representative in Columbus, GA

    I have been working at TSYS full-time (less than an year)

    Pros

    Don't work holidays
    There is always an event

    Cons

    Sit at a cube all day, rarely get to enjoy the events, very unorganized, can't have phone or purse

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Your manager will make this a great place to work, if you can find a competent one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Columbus, GA
    Former Employee - Marketing Specialist in Columbus, GA

    I worked at TSYS full-time (more than 5 years)

    Pros

    Most of the positives I found while at the company will only apply to limited number of people. One, the daycare at the main campus is one of the best daycares in Columbus. Two, if you network within the company, you can find a good manager and hopefully you can move to their group.

    Cons

    The pay is low, most managers are not leaders, TSYS has not created a positive environment for smart people (most managers look down on well educated employees), there's limited upward mobility (HR has the power to deny promotions/raises without justification, even if the request comes from an executive)... There's more Cons but that covers the most important ones. I would not recommend that someone early in their career with a BBA or MBA work here. You will limit your life-time-earning potential by starting your career at TSYS.

    Advice to ManagementAdvice

    It's time to start a leadership development program that is not based on who you're married to or having relations with. Also, a real salary survey needs to be conducted by an outside firm, I question whether HR as the skills or objectivity to do one in-house.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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