TUI Travel
3.4 of 5 47 reviews
www.tuitravelplc.com Crawley, United Kingdom 5000+ Employees

TUI Travel Reviews

Updated Jun 30, 2014

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3.4 47 reviews

                             

71% Approve of the CEO

TUI Travel CEO Peter Long

Peter Long

(14 ratings)

64% of employees recommend this company to a friend
47 Employee Reviews
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    Creatively crushing

    Designer (Former Employee)

    ProsThere seems to be some good recruitment where talented individuals are hired who bring knowledge, big ideas and are always a good laugh. Industry as a whole is interesting and there's a lot of potential to experiment with new ideas and technology.

    ConsOld school view of how a company should run. Minimal acceptance for anything new.
    Too many 'no' people.
    People always want something new and exciting yet seem terrified of doing anything different when it comes down to it. "Doing the same thing over and over yet expecting different results".
    Most ideas are trampled on.
    Always 'something' better on the horizon to appease concerns but concerns are never quite addressed.
    Little development, education or training. Minimal investment in staff.
    High turn-over of staff - Quickly lose those talented individuals.
    Politics get in the way of everything, you just can't get anything done without every level having their input (sometimes felt like people would say something for the sake of it).
    Blame culture.
    Little time given to do a good job before something else needs to be done yesterday.
    A very top heavy structure with little support for those towards the bottom.
    Seems to be lots of talk but no action. Resulting in another meeting.
    Quite often low moral.
    Ideas/Strategy seems to change as it comes down the chain of command which is confusing. Being told one thing my the most senior staff but direct management are relaying something different - occasionally the opposite?!

    Advice to Senior ManagementTrust those talented people you have hired to do their specialist job. Things might actually pick up if you allow people to exercise the ideas they have from time to time. Respect the fact that new ideas might fail but if something is learnt then it has been a success - allow the staff to know its ok to fail. Visibility of a sound strategy would be helpful. Invest in your staff. Invest in the culture.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Anonymous Employee (Former Employee)

    ProsGreat travel benefits, employee reviews consistent.

    ConsBrands and different companies under main holding company tended to be convoluted.

    No, I would not recommend this company to a friend

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    Overworked, underpaid and thoroughly undervalued.

    Overseas Holiday Advisor (Former Employee)

    ProsGetting to see a new part of the world, and experiencing things you otherwise would never get to.

    ConsWaking up at 7am, and getting to bed again at 1am the following morning. Employees are often too tired to function properly! No assistance at all given with team problems raised during the season. Liquidation process is draining and pointless. Pay is awful.

    Advice to Senior ManagementRealise that you can't pay your employees 400 a month and expect them to work every hour God sends!

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    Luxury Travel, but employees are not respected

    Anonymous Employee (Current Employee)
    El Segundo, CA

    ProsYou're constantly learning about new destinations for travel. Once in a while you can take advantage of a good travel deal.

    ConsSenior management does not support or provide enough resources to allow employees to do a great job. Staff is overloaded and overworked, resulting in low morale.

    Advice to Senior ManagementTreat your regular employees better; they are the ones making memorable trips happen for employees. Treat employees with respect and compensate them appropriately.

    No, I would not recommend this company to a friend

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    Meh

    Anonymous Employee (Former Employee)
    Crawley, West Sussex, South East England, England (UK)

    Pros- Very good staff
    - Solid expertise and understanding of the industry

    Cons- Poor salary
    - Poor benefits
    - Lack of internal promotions
    - Incredibly erratic and knee jerk reaction to almost everything
    - Constant reshuffle of upper management
    - Massive blame game culture

    Advice to Senior ManagementImprove salary, reward staff for hard work, be more measured in how you react when things aren't going well.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Unorganised, Under Paid, High Pressure

    Recruitment Advisor (Former Employee)

    ProsCheap Holidays (if you can get them)

    ConsHigh Pressure and Under Paid, temp contracts

    Advice to Senior ManagementBetter Organisation with regards to job positions, offer more money for the work being done - ensure staff are on permanent contracts rather than temporary contracts

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Cares far more about its shareholders than its staff

    Marketing Manager (Former Employee)
    Brighton, England (UK)

    ProsSome very talented and likeable individuals whom I've learnt a great deal from and become great friends with.

    Amazing quality and breadth of travel products across the portfolio. If you can imagine it, TUI probably offers it.

    Good pay

    ConsAn ageing and very archaic hierarchy with lots of office politics and a large blame culture. Slow to adopt new technology and processes across the entirety of the group. Thomson and First Choice get the big bucks and opportunities thrown at them for good TUI PR, whilst many of the other brands are antiquated and have a lot to catch up on.

    Synergy and Communication - Terrible internal communication across the group resulting in disconnected activity and duplicated efforts, resulting in huge unnecessary costs. The structure of 'growth via acquisition' where each brand is managed individually means many brands were formally competitors and this results in unhealthy internal competition where brands don't like sharing their results and strategies across the group.
    Even down to things such as inductions, you receive no welcome pack or formal welcome. You're just left to your own devices to try and find what you might need on the least user-friendly intranet. There's also no up to date global contacts directory so you have to track colleagues down via your own means.

    Group benefits - There was outcry why Thomas Cook slashed their benefits but they're still better than TUI's, unless you work for an individual brand. I went on one Thomson flight and didn't go on a single TUI holiday during my 3 years at TUI as it was cheaper to shop with competitors, even as a staff member.

    Career progression - I hit the glass ceiling within my first roll there and it seems to be more of a case of 'who you know' than 'what you know' when it comes to promotions with a definite 'boys' club' culture. It's very cut throat and those I've seen progress within the head office functions aren't afraid to trample over others to get to where they want to be.

    Members of corporate and head office functions have less sense of belonging than those working for one of the brands where staff morale is much higher.

    Very poor work / life balance and office environment - very little in the way of team building exercises, staff entertainment and functions. For example we had to arrange our own Christmas parties within our team and weren't invited to other nearby Christmas parties within the group.

    Advice to Senior ManagementConcentrate more efforts on the needs of your customers and employees than the London Stock Exchange.

    No, I would not recommend this company to a friend

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    Specialist Holidays Group, part of TUI Travel - Great career development opportunity but soul destroying in many ways.

    Anonymous Employee (Current Employee)
    London, England (UK)

    ProsHave been able to advance quickly in the company mainly due to constant mergers, restructures and 'synergy /streamlining'.

    ConsA boys club. And you have to be darn good to get anywhere with out being invited into the club.

    Advice to Senior ManagementTry keeping the great, experienced and driven people that make a difference and drive the company forward as opposed to the people that can talk the talk but do nothing of value.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I learned a lot, but I won't apply for a job in the future

    Intern (Former Employee)
    Rijswijk, South Holland (Netherlands)

    ProsIt is a worldwide company with a clear vision and hard working employees. The working atmosphere is 'ok'.

    ConsIt sometimes seems everyone is working for themselves and there is a lot of pressure to perform and to meet the targets.

    No, I would not recommend this company to a friend

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    Classic example of a big company that can't get out of its own way

    Anonymous Employee (Current Employee)
    Crawley, West Sussex, South East England, England (UK)

    Prosthe travel industry overall is interesting and TUI is the market leader in Europe. Get to meet and work with interesting and colourful people from around the world.

    ConsVery old school, hierarchy system. Hyper political environment that makes for many miserable days of dealing with utter nonsense. A classic case of working in a big corporate machine and feeling like a "number", rather than a person.

    Advice to Senior ManagementInspire your team with a vision and truly empower and incent the people you have to make a real difference in the company. You'll be amazed at what they will accomplish.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at TUI Travel reviews and ratings — including employee satisfaction and approval rating for TUI Travel CEO Peter Long. All 47 reviews posted anonymously by TUI Travel employees.