TUI Travel Reviews

Updated March 27, 2015
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Employee Reviews

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  1. Helpful (1)

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advisor in Mahon (Spain)
    Current Employee - Advisor in Mahon (Spain)

    I have been working at TUI Travel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good prospects for year long work
    Explore the world
    Promotion opportunities
    Tax free subsistance
    Free accomodation
    Great colleagues
    Head office opportunities

    Cons

    Hr processes can take time, generally a number in regards to hr team but Region mamagers make up for this.
    Time away from home

    Advice to Management

    Keep up the good work but maybe look at employing more staff in hr / placements as they always seem to be stretched too much

  2. Helpful (4)

    My worst career experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TUI Travel full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The company is very driven and have a strong sense of where they want to be in a few years time.
    There is a free bus that takes you to the Luton office from Luton Airport Parkway station
    Theres a company monthly meeting which usually involves guest speakers and free goodies

    Cons

    I had a very very bad experience at TUI, from day one of joining I was made to feel like an outkast.
    A lot of people already have their friendship groups and so it is hard to actually become friends with people at work, not enough effort is put into social intergration from the very beginning.
    I also experienced a horrific manager who was the reason others had left in the past.

    Advice to Management

    When multiple staff members complain about one manager and even end up leaving because of this manager, then this means that this manager lacks in social skills and the ability to form positive relationships with coworkers. meaning that they shouldn't be a manager.

  3. Great company to work for if you have ambition, drive and enjoy working within a busy and fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health and Safety Manager
    Former Employee - Health and Safety Manager

    I worked at TUI Travel full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    they do focus on staff development and provide courses such as insights which was a great tool and experience. There is plenty of opportunities and you can never get bored (would not get the chance to). Fast paced yet exciting company to work for.

    Cons

    Balancing work and life is difficult due to the pressures of working within such a driven company. Remember to focus on you and if you focus on yourself and your own strengths everyone including the company will benefit.

    Advice to Management

    Try and involve the employee in the appraisal process and spend more time ensuring staff are OK rather than just assuming....

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  5. Potentially great, but too many bureaucrats, too much back-stabbing/brown nosing and lack of forward thinking approach.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)
    Current Employee - Sales Customer Service Inbound in Coventry, England (UK)

    I have been working at TUI Travel full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job, the staff are all in the same boat. The training and development is well structured and educational trips are a nice touch.

    Cons

    There is no 2 way avenue... It's all about metrics, scheduled adherence. Sales targets are rarely achievable and a lot of the time when staff levels are low, the targets are split between who ever is left. It's not approached sensibly, when your opinion is given to management, it is usually looked down on and you feel worthless. The company will have it their way at any cost, changes to bad practices take too long to rectify.

    Advice to Management

    Take your head from where it doesn't shine and listen to your staff, give them what they want once in a while. Business is business yes, but without morale you have no engagement. It's always very difficult to get time off so that needs attention. When you take on new people, you always do the maths test. When you apply for a job within, you always have to do all the stupid tests again (even though you had to be able to do them when you first started). Why do you make people take the tests again? You know they are intelligent/arrhythmic as they had to pass to start employment with TUI. There are lots of things that are back to front. I suggest that when a staff member isn't happy with something or a decision their manager has made, that manager takes up to the director level... since a lot of the time, the bureaucrats within will say there is nothing more that can be done, when they are lying because they can't be bothered to help you (or they have made a decision that goes against the company values or is ethically challenged). Stop asking people for their personal information all the time too, you have asked for it a number of times. I could go on and on and on and on.

  6. Good, but not great. Competitive benefits but offices are uninspiring and little culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gatwick, England (UK)
    Current Employee - Anonymous Employee in Gatwick, England (UK)

    I have been working at TUI Travel full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits and competitive salary, generally good atmosphere in office, nice people to work with, great internal communications.

    Working hours are great.

    Working for TUI Travel is working for a market leader

    Cons

    Hierarchical system means it is very difficult to get things done. Location of offices isn't great. Very political environment. Salary reviews are rubbish. Little company culture or social life due to location.

    Advice to Management

    Internal sign off is a nightmare and slows down the rate of movement across the company

  7. Had to leave as was not granted holiday for 18 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Holiday Advisor in Playa del Carmen (Mexico)
    Former Employee - Holiday Advisor in Playa del Carmen (Mexico)

    I worked at TUI Travel full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Location, training, availability of management, chance to learn different job skills and even another language.

    Cons

    I worked for 18 months with one day off a week, no weekend, no holidays and became completely exhausted- when I asked for a weeks unpaid leave it was not granted! Our manager said this was because we were not hitting target as a resort- no wonder-none of us had had a break!

    Advice to Management

    I believe after I left the reps in Mexico were thereafter given holidays, please ensure this keeps happening!

  8. Poor Company to work for!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Executive
    Former Employee - Marketing Executive

    I worked at TUI Travel full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    I'm not quite sure the pros of the marketing department. However, travel industry in general is interesting.

    Cons

    -Firstly location (Luton - need I say more)?
    -In the interview they talked highly of the last minute, (heavily) discounted holidays, only to find out they're impossible to get
    -Management was lacking in leadership skills, developing the employees and delegating tasks
    -the food was average
    -not very creative in terms of testing new ideas
    -VERY unfriendly/cliquey department. If you've not been friends with the team for years or you don't live near them then any type of social conversation is out of the picture
    -VERY high turnover rate for marketing executives...this is down to the poor management styles and leadership. They don't care to help progressing and growing their employees.

  9. Helpful (6)

    Bullies

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TUI Travel

    Pros

    All positives were completely and utterly crushed......

    Cons

    Line managers bully their staff as they too are bullied. So you cannot approach anyone for help to prevent this as those above rule in a similar way.
    Targets reached so they find something else to shout about. Humiliating, upsetting, destroying, disaster of an experience.
    I quit a good job to join Tui and feel gutted I was duped from day one. False promises of what's on the horizon.
    Absolutely NO employee care whatsoever.

    Advice to Management

    If you wish to keep staff and save on training costs. Treat them as human beings. Value their work, educate if they fail. Praise often..

  10. Good company name, but lost their way in world of Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TUI Travel part-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    opportunities are with this company to progress, and as a company Tui are vibrant and focussed for todays world, they are leading the way in travel with excellent Hotels and service.

    Cons

    The Retail enviroment is wrapped up with lots of pressure on staff. leaving them feeling exhausted , largely due to many years of cutting down staff in retail due to todays demanding world of profit, making our staff in retail feeling lots of pressure to meet company standards and left feeling under valued .

    Advice to Management

    Employees are the core of the business, keeping them valued is making their job more enjoyable, Im afraid to say that as a company so big their only focus is the big numbers and their is no concern for base level yet all contributing to the same company in some form or another.

  11. Bonne expérience avec des jeunes personnes désirant travailler à l'étranger Great experience for young people looking to work abroad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chalet Host in Le Freney-d'Oisans (France)
    Former Employee - Chalet Host in Le Freney-d'Oisans (France)

    I worked at TUI Travel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    (Translated from English)

    Pros

    Offre l'opportunité de travailler avec des personnes partageant la même vision dans les meilleures destinations de vacances d'été et d'hiver d'Europe et plus loin.

    Des choses nécessaires allant des logements aux assurances sont arrangées pour vous avant

    Provides the opportunity to work with like-minded people in some of the best winter and summer holiday destinations in Europe and beyond.
    Necessities ranging from accommodation to insurance are arranged for you prior to departure so you don't have to worry.
    Interacting with a wide range of guests allows you to make a lot of new friends.

    Cons

    Heures de travail souvent longues et difficiles. A cause des déductions, peu de revenus. Aucun problème si vous êtes content de rentabiliser sans économiser!

    Often work long, hard hours and following the deductions receive very little income. Not a problem if you are are happy just about breaking even but definitely not a money maker!

    Advice to Management

    S'assurer que les directeurs locaux fassent un effort pour s'intégrer avec leur équipe. Travailler pour un manager que vous appréciez et qui s'intéresse à vous vous donnera de l'inspiration quand les choses se compliquent.

    Ensure in-resort managers make the effort to integrate with their team. The knowledge that you are working for a manager that you like and who cares about you provides inspiration when the going gets tough.

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