TVR Communication Reviews

Updated August 24, 2015
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  1. Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge Representative in Woodside, NY
    Former Employee - Concierge Representative in Woodside, NY

    I worked at TVR Communication (More than a year)

    Pros

    Excellent, well-paying part time work for students. Employees get a lot of support from direct superiors and the hospital is clean and well-staffed, a nice place to work.

    Cons

    The patients tend to be less than enthused about having to pay out of pocket for television service. It can get tiring after a while, and the call center doesn't do anything to alleviate that - in fact, they tend to rile the patients up more.

    Advice to Management

    Hire more representatives to ease the stress of switching schedules and manage the call center more effectively. Clear and consistent information is key to customer service, and it eases the burden on hospital representatives.


  2. At the time, a backwards thinking company trying to emerge with new technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TVR Communication full-time (More than 3 years)

    Pros

    There was room to innovate and help turn the 50 year old cable/TV repair company into a high tech company. Also felt that the innovation would achieve significant cost savings and affect bottom line profits.

    Cons

    The executive team was so backwards that they didn't know how to make informed decisions. Much political fighting and a legacy organization that thwarted technical growth.

    Advice to Management

    Open your minds. Accept the fact that the established legacy organization were blocking your companies real potential


  3. Helpful (1)

    Worst Job I've Ever Had!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible hours! hours can adjust to school schedule, and personal life

    Cons

    Under Paid Employees! Only $8.00 an hour for Maxium work loads and long hours doing manual labor. Workers have to walk around the hospital to every single room collecting T.V & Phone money from all patients. Some patient isolation rooms require having to wear a gown, head covering, mask, and gloves because of risk of contamination. Yet TVR feels it is fair to pay their employees a lousy $8.00 an hour. Workers have to activate television and phone services throughout hospital/nursing home. Fix/troubleshoot/replace T.V's, Phones, and remotes that are defective. Write receipts, fill out appropriate slips for patients paying with checks or credit card, call on the spot to verify credit card manual and enter payment manual, Harass sick or elder patients for past due monies, Get threatened by angry patient relatives, have patients throw things like feces and/or urine at you, one time a patient chased me out of the room cussing me down the hallways all the way to the elevator, plus you're put in an even more compromising position because you're carrying cash money in an envelope with you all day around the hospital, and everyone knows it!!. Your work still isn't over after you leave the floors you have to return back to the office room and log payments and patients info into RCP system, plus fill out paperwork of Patients and payments, plus calculate receipts, count monies, log this data into paperwork as well, then hit the hospital floors (yup each and every floor) and do these long dreadful steps all over again. All for $8.00 an hour!! Job does not care for Employee safety at all their only concern is that envelope of their money that you're carrying around. They do not care if it is a blizzard or snow storm, they do not care if you're near death in an emergency room, even if you bring an actual doctors note showing proof that you were in the emergency room seriously sick and/or injured the Managers will still Harass, threaten you, and write you up! Managers call and Harass you on your day off. Say bye bye to relaxing or even having a piece of mind on your day off. The manager will blow your phone up calling constantly to ask you work related questions that are far from urgent, and can wait for the following day when you returned to work. I was one of their best hard working employees that collected large amounts for them. I only had one day off a week. Each week on my single day off the Manager called me!! To gossip about other workers and ask me questions about patients, money, receipts, or whatever else she can think off. Sometimes she called 4-5 times in one day! God forbid the system shuts down. Be prepared to right every patient information, and payment information manually for the whole entire hospital. Yes I got blisters and callouses on the sides of my fingers from holding a pen and writing for hours. Oh and it's not over!! You also have to fix their system when it's down. Be prepared to be on the phone with a technician who is getting paid a lot of money so you can do their work for them. Over the phone this technician will send you behind this big system machine with different wires and cords hanging out, and ask you to pull out cords, troubleshoot the machine, insert pin into the reset button, and etc. Completely dangerous for someone who isn't a professional skilled electrician, but once again the goes to show you TVR does not care for the life of their Employees! All for $8.00 an hour! Due to the extent of this job, and the complications that come with this line of work there will be days where you have to stay later! Possibly leaving at 10pm!! Don't expect to get paid any overtime!! They will not pay you for those hours. Instead they will still only pay you for 4-8 shift!!

    Advice to Management

    Pay workers more, value your great workers, medically excused emergencies should be accepted


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  5. Workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rep in New York, NY
    Current Employee - Rep in New York, NY
    Recommends
    Positive Outlook

    I have been working at TVR Communication part-time (More than 3 years)

    Pros

    Good Hours, Flexibility in scheduling, Great Work Atmosphere

    Cons

    Location, Hours can conflict with life schedule, Stagnant Environment

    Advice to Management

    Make sure you keep tabs on all employees


  6. Helpful (1)

    Organized Chaos

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woodside, NY
    Former Employee - Anonymous Employee in Woodside, NY
    Doesn't Recommend

    Pros

    Colleagues are great to work with; there is a lot of commeraderie among indians

    Cons

    Non-communication among chiefs; they all have their own agenda that is not shared even among themselves.

    Advice to Management

    Play nice among each other and your employees. Hire back some ex-employees and help out the economy!


  7. Helpful (1)

    very bad company that cheats their employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TV Representative in Brooklyn, NY
    Current Employee - TV Representative in Brooklyn, NY
    Doesn't Recommend

    Pros

    you learn excellent people skills

    Cons

    poor pay, no benefits, ovrworked, under paid. no promotions

    Advice to Management

    step your game up


  8. Helpful (1)

    Working with TVR has strengthen my knowledge of places I should never work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Schedule can work out with school or personal life

    Cons

    Management doesn't support employees Call Center does not work equally or fairly No health insurance (working in a hospital) No raises Management only cares about the hospital contracts but not the safety of the employees Constant lifting of televisions

    Advice to Management

    Listen to the employees in the hospital rather than the call center, you will learn much more from them since they are doing the manual labor


  9. Helpful (1)

    Decent job for side PT work, but other than that...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good way to build customer service and cash handling skills. The skills you gain in customer (patient) account management is transferable. You can get time off if you let your supv/mngr know in advance.

    Cons

    Lack of information flow from management down to the reps. Little, if any, recognition given for dependable, hard workers. Way too many call-offs At times the company seems reluctant to fill open shifts, which forces the supervisors and managers to fill them, which takes them away from checking on hospital operations, revenue and rep work/coaching. Company only seems interested in collecting as much money as they can instead of investing it into rental services and their employees. I've seen where if a hospital's collection numbers consistently succeed the daily goal set for a month, the next month's daily goal will be set higher with no extra incentive. Company lacks overall vision and innovation. Repair times (amt of time to wait for a tech to fix/replace a TV) for many hospitals is a big company weakness.

    Advice to Management

    Having good collectors are important to maximize revenue, but those reps should be highlighted and rewarded, not taken advantage of. Same thing goes for those reps who are dependable - instead of leaning too hard on them (and supv/mngrs) to fill call-offs and open shifts, more energy and effort should be invested in hiring decent workers. The company also isn't making full use of their call center and automated services - they can better sync these with their in-hospital staff to coordinate daily collections and shift scheduling/coverage. Lastly, since in-hospital reps carry a lot of responsibility as the driving force of revenue, their minimum rate should increase (at least $10 - 11 per hour, not $9)


  10. Helpful (1)

    Good flexibility

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    TVR Communications offers flexible scheduling along with with a comfortable work evironment. Other employees are friendly and help each other out when needed.

    Cons

    There is a high turnover rate. Scheduling is not always exact. Many people call out leaving the employees there extra work with no extra compensation.

    Advice to Management

    Better management straregies should be used. People need to be rewarded and penalized when necessary. Stricter policies may lead to a better work overall work ethic.



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