TVR Communication

  www.tvrc.com
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TVR Communication Reviews

Updated May 23, 2014

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2.4 7 reviews

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Keith Washington


20% of employees recommend this company to a friend
7 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Workplace

    Rep (Current Employee) New York, NY

    ProsGood Hours, Flexibility in scheduling, Great Work Atmosphere

    ConsLocation, Hours can conflict with life schedule, Stagnant Environment

    Advice to Senior ManagementMake sure you keep tabs on all employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    At the time, a backwards thinking company trying to emerge with new technology

    Anonymous Employee (Former Employee)

    ProsThere was room to innovate and help turn the 50 year old cable/TV repair company into a high tech company. Also felt that the innovation would achieve significant cost savings and affect bottom line profits.

    ConsThe executive team was so backwards that they didn't know how to make informed decisions. Much political fighting and a legacy organization that thwarted technical growth.

    Advice to Senior ManagementOpen your minds. Accept the fact that the established legacy organization were blocking your companies real potential

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Organized Chaos

    Anonymous Employee (Former Employee) Woodside, NY

    ProsColleagues are great to work with; there is a lot of commeraderie among indians

    ConsNon-communication among chiefs; they all have their own agenda that is not shared even among themselves.

    Advice to Senior ManagementPlay nice among each other and your employees. Hire back some ex-employees and help out the economy!

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    very bad company that cheats their employees

    Tv Representative (Current Employee) Brooklyn, NY

    Prosyou learn excellent people skills

    Conspoor pay, no benefits, ovrworked, under paid. no promotions

    Advice to Senior Managementstep your game up

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Working with TVR has strengthen my knowledge of places I should never work.

    Anonymous Employee (Former Employee)

    ProsSchedule can work out with school or personal life

    ConsManagement doesn't support employees
    Call Center does not work equally or fairly
    No health insurance (working in a hospital)
    No raises
    Management only cares about the hospital contracts but not the safety of the employees
    Constant lifting of televisions

    Advice to Senior ManagementListen to the employees in the hospital rather than the call center, you will learn much more from them since they are doing the manual labor

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Decent job for side PT work, but other than that...

    Anonymous Employee (Former Employee)

    ProsGood way to build customer service and cash handling skills.
    The skills you gain in customer (patient) account management is transferable.
    You can get time off if you let your supv/mngr know in advance.

    ConsLack of information flow from management down to the reps.
    Little, if any, recognition given for dependable, hard workers.
    Way too many call-offs
    At times the company seems reluctant to fill open shifts, which forces the supervisors and managers to fill them, which takes them away from checking on hospital operations, revenue and rep work/coaching.
    Company only seems interested in collecting as much money as they can instead of investing it into rental services and their employees.
    I've seen where if a hospital's collection numbers consistently succeed the daily goal set for a month, the next month's daily goal will be set higher with no extra incentive.
    Company lacks overall vision and innovation.
    Repair times (amt of time to wait for a tech to fix/replace a TV) for many hospitals is a big company weakness.

    Advice to Senior ManagementHaving good collectors are important to maximize revenue, but those reps should be highlighted and rewarded, not taken advantage of. Same thing goes for those reps who are dependable - instead of leaning too hard on them (and supv/mngrs) to fill call-offs and open shifts, more energy and effort should be invested in hiring decent workers. The company also isn't making full use of their call center and automated services - they can better sync these with their in-hospital staff to coordinate daily collections and shift scheduling/coverage. Lastly, since in-hospital reps carry a lot of responsibility as the driving force of revenue, their minimum rate should increase (at least $10 - 11 per hour, not $9)

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good flexibility

    Customer Service Representative (Current Employee)

    ProsTVR Communications offers flexible scheduling along with with a comfortable work evironment. Other employees are friendly and help each other out when needed.

    ConsThere is a high turnover rate. Scheduling is not always exact. Many people call out leaving the employees there extra work with no extra compensation.

    Advice to Senior ManagementBetter management straregies should be used. People need to be rewarded and penalized when necessary. Stricter policies may lead to a better work overall work ethic.

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