Take Charge America

  www.takechargeamerica.org
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Take Charge America Reviews

Updated July 30, 2014
Updated July 30, 2014
16 Reviews

2.7
16 Reviews
Rating Trends

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Approve of CEO
Take Charge America CEO David Richardson
David Richardson
6 Ratings

Employee Reviews

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  1.  

    Loved my flex schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst  in  Phoenix, AZ
    Former Employee - QA Analyst in Phoenix, AZ

    I worked at Take Charge America full-time for more than 3 years

    Pros

    I had a flex schedule and worked 6-2pm. there were always options to change to 4x10 or 4x9. Loved my team and supervisor. Lots of opportunity, at the time.

    Cons

    Company went down. Had layoffs

    Advice to ManagementAdvice

    Wish it would have worked better.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Good job, nice clients, self-serving leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Take Charge America full-time for more than 8 years

    Pros

    Clients are great to work with. Not a collections job, and hours are flexible. Facility is nice and only 10 years old. Property is nice to take breaks and walks. Parking is abundant.

    Cons

    Company has gone down hill over past year. Many layoffs since new leadership lost referral partners. Loss of key leaders has left the company in the hands of under qualified senior staff. Not much hope for survival.

    Advice to ManagementAdvice

    Merge with an agency that has experienced leaders.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Take Charge America

    Pros

    Good organizational mission and people.

    Cons

    The company is not growing.

    Advice to ManagementAdvice

    Get more aggressive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great Mission, but poor road map to make it happen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Take Charge America full-time for more than 5 years

    Pros

    Many of the people are great to deal with, and are friendly. They treat some employee groups great

    Cons

    Leadership by committee doesn't work. The current RIF is bad idea, the company should be looking to retain employees, not allowing some of the better talent to leave. Many of the SLT feel entitled, but really need to go. They bring little to the table, but a name, and a big salary. They pay bonuses out to various staff for breaking even. All the while cutting staff members. They need to realize what sort of company they are, and be that company. When working in the space they are used to, they do a great job. When trying to become something new, they have no clue. None of the SLT does, and they are just floundering around, drawing out the inevitable.

    Advice to ManagementAdvice

    If the mission is to reduce, remove the Cxx staff, the SLT members have to go, Let David Pattison take over and run the company, and remove the unnecessary departments, combine the call center, and give up on the projects that just don't offer any promise of financial stability, get rid of Student Loans, because its not a business, unless the government changes the regulations, get rid of bankruptcy, because it a money loser, stick with the core of what you know, expand the advertising in areas where the company makes money, reduce in states that don't allow for an additional monthly fee, lose the educational outreach that just a huge waste of money, with is ever growing staff, and acquire, some of the other companies that are failing, use the trusts' muscle and TAKE over the other companies, while their is something worthwhile acquiring. Refine the vision, and just overall end the entitlement that many of the mid managers feel they are due.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Nonprofit or Profit Making Co.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Take Charge America full-time

    Pros

    Most direct line staff and middle management are true and caring. Office environment is nice.

    Cons

    The majority of leadership are under qualified. Leadership may have a good heart but making way too much at the top and direction changes with the wind. I would caution any professional to work there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Extinct Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Take Charge America full-time for more than 5 years

    Pros

    unique call center environment, each day presents new challenges, not one of those jobs where you do the same old thing every day

    Cons

    Dying industry, program doesn't really help consumers overall & they could get many of the same breaks by setting up their own program with each creditor

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    A Good Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Phoenix, AZ
    Current Employee - Customer Service in Phoenix, AZ

    I have been working at Take Charge America full-time for more than 8 years

    Pros

    I researched TCA before I started working here. I wanted to work for a company that had a purpose, and provided real value to people, rather than just selling product or taking orders. TCA allows you to do that. Day in and day out it's possible to see many ways that you are helping people improve their lives.

    Cons

    Micro management left counselors working to meet arbitrary metrics that really did not measure their ability to counsel clients or actually manage accounts. This is improving, but it's still a big part of the culture for some.

    Advice to ManagementAdvice

    Continue working to get the opinion of all, not just 'key' counselors. Being able to communicate ideas should not be left only to those management wants to hear from. Find ways to gather ideas from all.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The goal isn't to help the customer, the goal is to bring in more money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor  in  Phoenix, AZ
    Current Employee - Counselor in Phoenix, AZ

    I have been working at Take Charge America full-time for more than 5 years

    Pros

    Nice atmosphere
    Mostly friendly people
    decent pay
    Awesome bonuses

    Cons

    Executives make way too much income
    Managers don't know how to "discipline" employees
    Company claims non-profit status, but does everything in their power to MAKE money
    They want you to think "it's all about the customers" and "you can speak on the customer's level" - but they won't actually let you BE YOURSELF

    Advice to ManagementAdvice

    Hire robots or do the counseling completely online...There's no need for human interaction, you are only concerned with keep those big paychecks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good organization with a great mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Take Charge America full-time for more than 3 years

    Pros

    The building is amazing with an on-site cafe. The people are friendly and have a long standing. Reps and middle managers are driven by the fact that they are helping financially distressed consumers each and every day. The company provides a viable service that is needed, especially in this economy.

    Cons

    Too many consumers do not know the difference between credit counseling/debt management and debt settlement - and as a result, tend to think debt management is not beneficial when in fact, debt management plans, when administred properly can help. TCA is not debt settlement.

    Advice to ManagementAdvice

    Be more aware of the resources and skills you have available in the people that you have employed. Find more opportunitites to offer career advancement.

  11.  

    Great company and great work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Take Charge America

    Pros

    Flexiblity and great benefits. Everyone is very warm and friendly. It is a drama free place that has a common goal in helping others. Health benefits are great for a singled person.

    Cons

    Hard to move up and the pay is good for non-profit but could be a bit more. Raises are only 2.5% and there are no bouns'.

    Advice to ManagementAdvice

    Evaluate pay scale

    Recommends
    Approves of CEO

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