Talk2Rep Reviews

Updated April 6, 2015
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3.0
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Jim Ryan
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Employee Reviews

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  1. My experience with the company has been truly inspiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Talk2Rep

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work at home positions to accommodate everyone's needs, very loyal company to its employees, company likes to hire from within, so it gives workers opportunities to use their skills with other positions, the location is very convenient, the company is very flexible with hours and availability, and very friendly staff.

    Cons

    There are no major cons to report.

    Advice to Management

    Continue to expand the company and branch out to make more employment opportunities and to grow more as a whole. Also, recognition and more acknowledgement should be made for each year anniversary from the date of hire for the employees that continue to work for the company to show appreciation and worth.

  2. Helpful (1)

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Talk2Rep full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's hard to find a company that shows that they value you or that will give you the opportunity to grow in your career. That's what I found here! Up to this day, management encourages growth and development. Great work environment! You find amazing co-workers that are passionate about their job. Just a bit of what makes coming to work so enjoyable each and every day!

    Cons

    In my years working here, I've seen improvement after improvement in every department from reception to recruiting to human resources to operations. That is not necessarily a con, but knowing that you work for a company that is always looking to improve in some way is just one more reason to want to be a part of that development.

    Advice to Management

    There is always room for improvement but looking back Talk2Rep has definitely come a long way. Keeping the same positive mindset will make this company go even further.

  3. Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/Sales in New York, NY
    Former Employee - Customer Service/Sales in New York, NY

    I worked at Talk2Rep part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work from home position that has it's flexibility. That's about it.

    Cons

    The first and foremost thing that's essentially to note is the supervisory and training staff. For lack of a better word, they suck. They have supervisors which are supposed to be point's of contacts for questions, inquiries or transfers which they're mostly competent with. They need massive resurfacing as I received very one response answers from most of them and what can be noted as discontentment for you as an agent, for reasons that are unknown. For those who do this you know exactly who you are and should be disciplined on the spot if there were competent managers. For the very few (2 that I can note) your too good to be on a contracted business team that doesn't even care to add new responses or other information to the pre-selected section of the messages. This company implemented very recently changes into the work experience and essentially "We have some great new implementations for you all to use. They are not loaded into this system, however they are easy enough to copy and paste.". Now, at low concurrency's. This is viable, however on day's in which chats fly in every half a second with a response time that is supposed to be a set time for introductions. This is simply not doable and is a lackadaisical implementation that would have other business employee's on a strike if they weren't under such deplorable employed conditions. Let alone the simple fact that they took the time out to add new system changes that have really nothing to do with the type of business you're doing , but not the new system changes that effect outright what you're doing. Absurdity. There's several key function's/shortcuts that could have taken them. Secondly, they dropped me with no warning. One day I try to log in and cannot sign in to either the chat based system or the Yahoo group chat-like service used to communicate. I messaged one of the supervisors via Email to see if there was anything wrong. I received no response from this person. There are other company's available that does basically the same thing, with much more competent employee's/supervisors in which you should take note on to know how and operate a business.

    Advice to Management

    If you are not aware of what to change your business to conduct an actual ethical practice by now then there is a grime outlook in the future of this company.

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  5. Helpful (1)

    It is a very straight forward company. I enjoy working with them each day. This review is focused on the At Home Chat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Talk2Rep full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. You get to work from home. This saves allot of money on gas and spending money on unneeded fast food.

    2. The program is very straight forward. You get a specific amount of hourly pay, then there is possible bonus pay too. They do not change the metrics often, and if you know your stuff, you can easily reach the program minimums. They have been getting better and better with the pay structure over time (no more commission only focus like in the past!!!).

    3. The management team is very friendly and I enjoy working with them. They definitely do their best.

    4. Minimum metrics are easy to reach as long as you study your information and show the customers you care.

    5. This company offers you all the help you need to get your scores up. Since work from home is a contractor position, most companies dont offer this. As a contractor you usually already need the skills for the position to succeed in it. They do sessions to help you get your work to look good, then they basically let you go off on your own without doing calls. This was allot different than most work at home.

    6. You dont have to pay to work. Many at home companies make you pay a fee.

    7. They are 24/7 so still perfect for a second job too!

    8. Excellent work for at home moms.

    9. They are as legitimate as it gets. They are always great with pay (which is the number one part of working at home that makes people nervous. This program is not going anywhere, as a matter of fact the chat program is building up over time.

    Cons

    These are more challenges than cons.

    1. Communication: The more you communicate with them and work with them, the better your experience will be. Remember, they do not see us while we are working, so, good communication is key to building a work relationship with the supervisors. They work over chat with the agents too. This takes allot of getting used to. Also, unlike most supervisors, they look over many workers at the same time, taking multiple conversations at the same time. I see reviews mentioning POC's not helping enough, however, they are definitely getting many questions at the same time from agents, and helping customers at the same time.

    2. This takes me to the next challenge. There is a ton of information you need to know to be successful in a position like this. Studying is #1. If you do not put the time into learn everything, the days will be harder on you, and on your POC (they are there to help, not do the job for us).

    3. Lots of distractions at home. It takes extreme focus to be successful with this position. Its best to turn the TV off really pay attention to the customer. Screaming children seem to work for most agents, and it doesnt hurt their focus enough to hurt their work. I just dont happen to be one of those people.

    Advice to Management

    Keep building the programs, and rewarding Agents and Management for work well done.

  6. Grateful for this Opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Talk2Rep full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company to work for. They believe in their employees and provide the necessary tools and resources to succeed. The executive team is beyond supportive, understanding and always there to help.

    Cons

    I actually love coming to work everyday, so I have no cons to list.

    Advice to Management

    More ice cream parties!

  7. Helpful (1)

    Awful All Around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Live Sales Chat Representative in Fort Lauderdale, FL
    Former Employee - Live Sales Chat Representative in Fort Lauderdale, FL

    I worked at Talk2Rep full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I can't think of anything aside from working at home, but plenty of companies offer that now.

    Cons

    The training was terrible it really does not equip you for the real job. You deal with customers who aren't always pleasant and your entire job is based on how they survey! And they HAVE to recommend the company or else you can get fired over that. It's just really sad so many hard working people and the job is based on the customer's opinion of AT&T not how good you are as a salesperson . I can't recommend working here. The people you report to are slow to respond IF at all. So many people think the job is a joke they don't even show up for the scheduled shift.

    Advice to Management

    Maybe if you paid better and didn't base the job solely on the surveys you would have a better staff who would work for you longer than a month, the turnaround was ridiculous, so many people starting and quitting every week.

  8. Helpful (1)

    Not worth the aggravation

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Live Chat Sales Agent in Vero Beach, FL
    Former Employee - Live Chat Sales Agent in Vero Beach, FL

    I worked at Talk2Rep full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work from home, can call out if needed without penalty, no phone time, all chat.

    Cons

    The expectations were set so high it was almost impossible to meet. Your stats were based mostly on a survey that the customer was to fill out but you were not allowed to tell the customer that there was a survey! If you didn't have good surveys or any surveys at all you would get an email saying if you didn't improve you would be terminated.....how can you get surveys if you aren't allowed to tell the customer about the survey?! Only company I know of that doesn't tell you to push the survey.

    Advice to Management

    Don't base your stats on something that is out of the employees control, keep the surveys but allow the agents to tell the customer about it.

  9. Helpful (1)

    Sometimes good sometimes not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Live Chat Sales Agent in Fort Lauderdale, FL
    Current Employee - Live Chat Sales Agent in Fort Lauderdale, FL

    I have been working at Talk2Rep

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home and when you want! A few POC's are helpful.

    Cons

    Basically on your own. Stats are hardly correct and you have no way to know if you are getting paid what you should or not. So if you are okay with $9 hour and no one caring about you, then this is the job for you!

    Advice to Management

    Care.

  10. Work from home but pay is not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Live Chat Agent in Fort Lauderdale, FL
    Current Contractor - Live Chat Agent in Fort Lauderdale, FL

    I have been working at Talk2Rep as a contractor (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The fact you can work from home is wonderful.

    Cons

    The expectectations being based on customers "willing to recommend" AT&T to get bonuses makes it hard to make any real money. Base pay is $9.00 which is ok but bonuses should be based on surveys regarding the chat rep not AT&T. People do get fired with no explanation as to why thry got fired. They are just sent an email saying their contract is being terminated. Once the contract is terminated their account is locked so they have no way of contacting anyone for an explanation.

    Advice to Management

    Management needs to clean house with POC's and replace with POC's who actually do their job helping agents in a timely manner. Agents should be allowed to transfer customers without waiting for approval. POC's are very unprofessional and very immature as far as forming cliques.

  11. Helpful (1)

    Good work at home job, but you have to put in a LOT of after hours study time to succeed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Live Chat Sales Agent
    Former Contractor - Live Chat Sales Agent

    I worked at Talk2Rep as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home. $9.00 per hour + bonus opportunities.

    Cons

    It was very stressful for me juggling 3 chats at once. Customer's expect you to have account access and we are suppose to tap dance around the fact that we do not. Bonuses and job security hinges on customer satisfaction with AT&T. This is not a purely sales job, but mostly customer service without account access, which makes it difficult to please customers. You only make money when you are chatting. There are several unpaid informational meetings per week that you need to attend to help you stay up to speed on the ever changing products and services that are offered. This job requires LOTS of study time on your part to know the 100's of products, plans and features, as well as procedures. Management is there to help, but can be extremely slow in responding to questions.

    Advice to Management

    The job is very different than the training, and needs to be re-vamped. Some time should also be spent on how to diffuse angry customers, or create a special group that specializes in handling upset customers. Sales team should only help customers who are wanting to make a purchase. We should be allowed to transfer all other customers to customer care chat, without asking permission, or forced to blindly try to lead them through their online account.

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