Tangoe

www.tangoe.com
Employer Engaged

Tangoe Reviews

Updated February 27, 2015
Updated February 27, 2015
82 Reviews
3.0
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tangoe President and CEO Al Subbloie
Al Subbloie
45 Ratings

Review Highlights

Pros
  • Strong starting pay, decent commission rates, tons of freedom, ability to work from home (in 5 reviews)

  • Is a casual work environment that still encourages success (in 7 reviews)


Cons
  • The Tangoe culture is counter-intuitive to the cultivation of superior skill sets learned from outside the company--bewildering but true (in 3 reviews)

  • Poor Management, Lack of respect for employees (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company - lots of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tangoe

    Pros

    Great people, great resources - lots of upside

    Cons

    Not the right place if you're not up for a challenge

    Recommends
    Positive Outlook
  2.  

    I believe in Meritocracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Parsippany, NJ
    Current Employee - CSA in Parsippany, NJ

    I have been working at Tangoe full-time

    Pros

    I have a great CSM who cares about the job, the clients, and her employees.

    Cons

    I do the work of a CSA and a TL and get paid as an invoice processor. There's no way to get raises that keep up with inflation. New hires that I'm training are getting paid 30% more than I make per year.

    Advice to ManagementAdvice

    Meritocracy. If someone is doing an exceptional job, going above and beyond - they should be compensated accordingly. A piece of paper isn't going to feed my family.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great potential, poorly carried out, would not work here again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Procurement Analyst
    Current Employee - Procurement Analyst

    I have been working at Tangoe

    Pros

    Okay pay/market pay
    Okay benefits
    Easy job
    Looks good in your employment history.

    Cons

    In fighting
    No support on major issues
    Poor relationship with a vast majority of vendors.
    Next to no employee knowledge of a majority of vendors
    Blatant nepotism
    Unfair promotion selections
    Lack of incentives
    Under utilization of skilled employees
    Poor departmental relationships
    Lack of general knowledge about telecommunications across the board
    Poor communication.

    Advice to ManagementAdvice

    Give some type of incentives, anything, to employees willing to put in the hard work to support the company. Utilize those who show that they are high functioning and skilled employees better. Offer bonuses to employees annually, even Wal-mart employees receive bonuses, you have the money. Improve relations with other departments, instead of building more rivalries and animosity. Do not promote employees who can barely perform their existing job functions let alone give them large amounts of responsibility. Promote more employees internally instead of bringing people off the streets who have no experience to work above those who have years of it. Look closely into workflow issues, especially when one employee is essentially doing the work of three from different departments. Listen to your employees instead of invalidating them because it suits you. Look to improve vendor relations with carriers besides Verizon and AT&T. Hire more people with actual experience and education relevant to the industry or at least experience. Provide more opportunities to internal employees before hiring more employees or filling a position from outside. Provide better tools, I used a poorly functioning, ancient computer for nearly two years before getting a new one while other employees were getting corporate phones, laptops and iPads. Offer more assistance to employees who are obviously distressed with the state of their work environment. Put an end to the blatant nepotism. Provide clear and concise training to all employees across the board. Place more accountability to those who have a long history of mistakes instead of protecting them because they're tenured. Provide clear and concise job roles to everyone and ensure those in client services understand them, half of them can't even tell you what certain departments, giving false and unreal expectations to those who perform the work for the clients. Again, apply some feedback from your employees. Give people a reason to keep working there instead of a list of why they should quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Rapid Fire Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tangoe full-time (more than a year)

    Pros

    Great experience for someone new to inside sales and/or for someone wanting to get into sales on the ground floor. Leadership is very focused....on closing a sale. As it relates to support, well, the right person at this job will just have to ignore the negative comments from the support team because the leadership team are very committed to success.

    Cons

    MUST HAVE leather-like skin. This is a totally Go and/or NO-Go company. Must be of strong spirit and able to stand on your own.

    Advice to ManagementAdvice

    Hmmmm, how about truly caring about employee development?

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Great leadership - incredible team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Region Vice President, Sales in San Francisco, CA
    Former Employee - Region Vice President, Sales in San Francisco, CA

    I worked at Tangoe

    Pros

    The Sales culture is one of hard work and dedication but comes with great rewards. Sales leaders of the highest caliber from VP to SVP to CRO.

    Cons

    The only con is that if you aren't committed to excellence - you won't succeed at Tangoe.

    Advice to ManagementAdvice

    Amazing corporate culture - right from the top. the CEO is the best of the best and I would happily work for him any day.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    job is like a pit-stop at a nascar event. temporary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tangoe part-time (less than a year)

    Pros

    great people 5/5
    policies are decent 3/5

    Cons

    benefit is 2/5
    want a pay increase? 0.5/5 chance
    culture is 2.5/5.
    slow at adapting for such a small company, its sad.
    keep looking even if you get the job, maybe you can get better.

    Advice to ManagementAdvice

    listen to your employees because you are still a small company compared to the world or you will dive like your stocks.
    Keep riding the way you do, everyone will keep using you like a used tamp...
    good luck

    Doesn't Recommend
    Negative Outlook
  8.  

    I wish that my brain had a delete button so that I could forget about this experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Analyst in Parsippany, NJ
    Former Employee - Client Service Analyst in Parsippany, NJ

    I worked at Tangoe

    Pros

    It beats flipping burgers . Not the best place to work but it's certainly not the worst. This line of work is ideal for someone with nothing more than a high school diploma or a few credits from a community college. This is a profession that just about anyone can do and do well.

    Cons

    Management is very disrespectful and seems to have contempt for their employees. Sadly enough management creates the tone from the top. I found that many of my coworkers were back stabbers and disrespectful as well. People with options eventually see Tangoe for what it is and move on. The future 30 year employees are the people with no other options that are stuck there.

    Advice to ManagementAdvice

    Do some extensive background and credit checks to help weed out all of the trash. You'd be surprised to find out how many of your employees claim to have degrees that they never actually completed and who has a criminal record.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Administrator
    Former Employee - IT Administrator

    I worked at Tangoe full-time (more than 5 years)

    Pros

    Lots of challenges and plenty of opportunity to stand out

    Cons

    Lower pay. Lots of off hours work

    Advice to ManagementAdvice

    Take better care of top performers and look for ways to help them reduce workload

    Approves of CEO
  10.  

    Wonderful Place to work. Lots of room for growth. Very diverse atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX

    I have been working at Tangoe full-time (more than 5 years)

    Pros

    Benefits are great. Small Company. They believe in promoting from within. There is opportunity for growth and advancement.

    Cons

    There is a point system. Attendance is key to longevity. If you are an hour late or less it is a half point. There are only 10 points to termination.

    Advice to ManagementAdvice

    Management is fair and they have an open door policy. They are available to assist as needed. They are very flexible and if you talk to them they are available to help with your needs.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Money for Nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Agent in Austin, TX
    Former Employee - Help Desk Agent in Austin, TX

    I worked at Tangoe full-time (more than a year)

    Pros

    The best part about working at Tangoe is how quickly you can progress to doing the helpdesk role on auto-pilot if you have moderate intelligence. The starting pay is really good for how easy the work is. Health benefits are decent enough for the cost. You will probably make friends with many of your peers as the office environment allows for individual expression far more than similar places I have worked.

    Cons

    This will be as much a rant on call center culture as it is about Tangoe, but Tangoe was by far the worst perpetrator of this and I've worked at four call centers in my life. In training, Tangoe will tell you that advancement is a given if you put in the hard work. This is decisively false (for any call center that tells you this), as there is no benefit to them for removing someone who is really good on the phone from phone work. Seemed like the advancement train was easier to board if you went on smoke breaks with the supervisor or sat within arm's reach of him because he doesn't like to have to get up and walk around so proximity is more valuable to him than skill. Their attendance policy seems like it's illegal (take a bullet for your boss and have to miss work to get stitched up? Unexcused absence) and very recently they hired a floor supervisor whose role seemed to only plan "Fun Days" for the office, which ended up being like terrible alcohol-free theme parties. I'm just saying, it's a really good way to show your employees you care about them by paying someone from outside the company supervisor dollars to sit around and think of fun things to do on "Red White and Blue Day!" On top of that, Tangoe seems to think they need to constantly fix what wasn't broken until they tried to fix it and broke it so we're actually trying to fix it now. The policies are constantly changing, making what you knew a month ago irrelevant. Your scores and stats begin straight out of training, making the learning curve hurt you until almost a full year of employment.

    Advice to ManagementAdvice

    Hire people will college degrees to manage your employees, don't just promote somebody who excelled at the helpdesk role for a year or so. It's extremely easy to babysit corporate weasels via telephone console 8 hours a day. That doesn't mean excellence in virtual babysitting translates to excellence in management. I'd also highly consider expunging the entire Columbus, OH team from the company, or at the very least its leadership, which for some reason remained after Tangoe bought out a competitor. In my training and business experience, I've learned that you should flush the previous staff during a buyout and bring in your own people. Tangoe didn't do this, and as a result the Austin and Columbus offices operate on very different philosophies, to the degree that agents in one office automatically despise working with agents in another solely based on the clashing philosophies. Overall, it would have been great to see some intellectual reciprocation from management with some degree of regularity, but at Tangoe Austin that's probably a little bit too much to ask right now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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